Great customer service. Fairly new Secateurs lost its spring. No idea what the product number was to order a new spring but a photo sent to Darlac Customer Services Team sorted that out. Was no... Voir plus
L'entreprise a répondu
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Great customer service. Fairly new Secateurs lost its spring. No idea what the product number was to order a new spring but a photo sent to Darlac Customer Services Team sorted that out. Was no... Voir plus
L'entreprise a répondu
Had an issue with a recently purchased Darlac hand tool. It was dealt with in a courteous and efficient manner. How refreshing to have great customer care - in an age where most companies have for... Voir plus
L'entreprise a répondu
I had a 5 m extension pole for collecting apples and the pole locking mechanism was not always working properly. I made an inquiry trying to find the part number and not only was the part identified f... Voir plus
L'entreprise a répondu
Sunflower seeds did not work, asked for replacement pack, told some had been sent, after four weeks asked again, still no seeds, posted a public review - surprise surprise, replacement seeds sent. I... Voir plus
L'entreprise a répondu
At Mr Fothergill's our aim is to provide a product range for all your gardening needs from flower and vegetable seed to young plants, potatoes, onions, garlic, shallots, veg plants soft fruit and fruit trees. We are sure that from the amateur to the enthusiast there is something to meet your requirements. We genuinely care for our customers and insist that the quality of all our seeds and plants and level of customer service are of the highest standards. However we are only human and very occasionally things do go wrong, but please rest assured, we will always do our very best to put things right. Should you be dissatisfied for any reason, we will gladly send replacements or refund the purchase price upon request. (Our contact lines are currently open 8am-6pm weekdays, 9am-5pm weekends and bank holidays)
Écrit par l'entreprise
Gazeley Road, Kentford, Suffolk, CB8 7QB, Newmarket, Royaume-Uni
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Réponse de Mr Fothergills Seeds Ltd
Website easy to use, item dispatched swiftly and received in good condition

Réponse de Mr Fothergills Seeds Ltd
They could sell the products they advertise I paid 3 times as much for Arran Pilot seed potatoes because they were scarce this year and then found out they sent a different variety when they were growing they had white flowers when after growing them fo 50 years I know they are Purple when I harvested them they are definitely a different variety I feel conned.

Réponse de Mr Fothergills Seeds Ltd
Good reliable service with a wide selection of products.

Réponse de Mr Fothergills Seeds Ltd
I bought two compresed enriched seed compost, but produced very inferior seedlings . I did complain but got not very helpful response . And before you ask they were your seeds as well. That’s the reason for one star and that’s only because you can’t give any less. So why say that now when you just brushed me aside
When I contacted you about the enriched seed come. I don’t understand why you’re saying that now . You didn’t want to know at the time .

Réponse de Mr Fothergills Seeds Ltd
Lovely company. Really like their compact seed compost, it’s like magic, taking up space only when you need to use it.

Réponse de Mr Fothergills Seeds Ltd

Réponse de Mr Fothergills Seeds Ltd
The three items ordered arrived in good time in a nice sturdy box and appeared not to have suffered from their journey. I immediately potted them on into much larger pots and they have settled in nicely. The reason for this is I need to remove one of my old fruit bushes that has become less productive and of course this is a busy time in the garden/allotment so having them in larger pots in a shady corner of my fruit cage allows me to easily control watering and feeding in this Sahara like weather we are suffering at the moment prior to preparing and planting them in their final positions. They are sturdy healthy looking plants and I look forward to enjoying the fruits that they will hopefully provide.Thanks in anticipation. E.Hemsley.

Réponse de Mr Fothergills Seeds Ltd
I paid for a top line product but received the basic line. I have contacted the company's via 3 different methods and have had no response, let alone a refund. Do no not purchase any products direct from the website

Réponse de Mr Fothergills Seeds Ltd
All plants always arrive in great condition unlike other online plant deliveries

Réponse de Mr Fothergills Seeds Ltd

Réponse de Mr Fothergills Seeds Ltd
I ordered 2 dwarf Gaura they arrived well packed but the plants were a bit squashed. I potted them on and now I’ve planted them in the garden they are fine.

Réponse de Mr Fothergills Seeds Ltd
A delivery of swede plants that had suffered a little in transit, leaves very yellow. I potted them up and watered well and they are now ready to plant in the allotment, (when the weather is a bit cooler)!

Réponse de Mr Fothergills Seeds Ltd
Ordered seeds and a couple of plants, overall good experience. Seeds have been successful. Would definitely order again.

Réponse de Mr Fothergills Seeds Ltd
I ordered jalapeno and cucumber plants in February.I was given several dates for delivery of the jalapeno plants in June,when you then informed me you could not supply them after all.I cancelled the cucumbers and a refund was made for both items.
I contacted another supplier who delivered in days.Very disappointed with Fothergills.

Réponse de Mr Fothergills Seeds Ltd
Sadly the whole experience was not good. The plants arrived damaged and dry, poorly packed, and when I phoned customer services I was met with indifference, no word of apology
I wouldn’t recommend them, nor will I use them again.

Réponse de Mr Fothergills Seeds Ltd
Excellent service from a friendly,knowledgeable and professional member of staff

Réponse de Mr Fothergills Seeds Ltd
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