I ordered two 46mm plasterboard back boxes. Ordering, delivery and price were all fine. Unfortunately, I found the retaining clip design to be very poor. The clips were extremely stiff and diff... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Good selection of lights, happy with my nordlux outdoor light. It was cheaper here than anywhere else. It was sent out quickly.
Have been using Mr Resistor products for over 25 years, basically because they work. Use a lot of their Wise control systems they are a unique set up. There is not any other Lighting wholesaler like t... Voir plus
Excellent Customer Service today in the New Kings Road Fulham branch. Very knowledgeable and helpful staff. (Bearded chap). Thank you. Large selection of lamps, bulbs, Christmas lights etc and much... Voir plus
À propos de l'entreprise
- Grossiste en éclairage
- Grossiste en matériel électrique
- Conseil en technique d'éclairage
- Magasin de luminaires
Écrit par l'entreprise
Lighting by Mr Resistor. We carry large stocks of quality Lighting products. We have extended our interests to include a lighting design service with Lighting and other quality lighting systems.
Coordonnées de contact
21 Lydden Road, SW18 4LT, London, Royaume-Uni
- 020 8874 2234
- info@mr-resistor.co.uk
- www.mr-resistor.co.uk
4,4
Excellent
127 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 20 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Always great stock levels
Always great stock levels, good prices and excellent quick deliveries.
27 janvier 2025
Great service
Great price and fast delivery time thank you excellent company to buy from.
27 janvier 2025
My purchase arrived quickly considering…
My purchase arrived quickly considering that it came from the UK to Australia. It was well packaged in plenty of bubble wrap to make sure that it arrived intact.
26 janvier 2025
No lights, no response 😡
5 lights ordered 12th, 2 delivered 17th. Electrician booked for 23rd so called 20th to find out when remaining 3 could be expected. Person I spoke to said to send an email and he would resolve. Confirmed email address. Emailed 20th. Followed up 22nd & 25th. No response, no lights. Have had to cancel remaining elec work as can’t have electrician back until all parts on site. Holding up an entire kitchen. First 2 have been fitted so can’t even send back and buy something else from somebody else. Very poor.
12 janvier 2025
Réponse de Mr Resistor
Hi Danielle,
We're really sorry for the delay and for the inconvenience this has caused your project. When we realised there was a long wait from our supplier, we worked hard to find a solution and ultimately sourced the remaining lights directly from Italy, covering the costs ourselves to get them to you as quickly as possible.
We completely understand how frustrating this situation has been, especially with your electrician booked and your kitchen project affected. We also regret that our communication didn’t meet your expectations—we always strive to keep customers informed.
We’re glad to hear that you’ve now received all of your lights, and we truly appreciate your patience. If there’s anything else we can do, please don’t hesitate to reach out.
Best regards,
Mr Resistor Team
Easy order and fast delivery
Easy order and fast delivery. Unit well made if a little less robust than the unit it replaced but quite adequate.
14 janvier 2025
Very helpful customer service and rapid…
Very helpful customer service and rapid delivery to Stockholm, Sweden!
//Andreas
11 janvier 2025
Réponse de Mr Resistor
Hi Andrea. Thanks so much. Glad our overseas delivery was so swift.
Réponse de Mr Resistor
Hi John,
Thanks so much. We've very pleased you were happy with our service.
Superb products
Superb products, with a broad range of to meet both budget and high end premium requirements. Knowledgeable staff with products that solve most wiring problems to achieve good end user experience.
17 janvier 2025
Avis spontané
Réponse de Mr Resistor
Thanks so much Marcus, we appreciate your custom and kind review.
I've been using Mr Resistor for about…
I've been using Mr Resistor for about 20 years now and their products are all well made and fairly priced.
They're also very knowledgeable and have good aftermarket care.
16 janvier 2025
Avis spontané
Réponse de Mr Resistor
We really appreciate your loyalty over the years and your kind words.
Very responsive and reasonably priced
Very responsive and reasonably priced. Testing and call outs dealt with without delay. Friendly and trustworthy personnel
7 janvier 2025
Avis spontané
Réponse de Mr Resistor
Thank you Kahl. We're happy to help and appreciate your custom with us.
Mr Resistor customer service has been…
Mr Resistor customer service has been absolutely great.
From start to finish, they walked me through the whole process of what items I required, all the way through to recomending an electrician to program my system.
Great service from start to finish.
Will 100% recommend
6 janvier 2025
Avis spontané
Réponse de Mr Resistor
I'm glad you got all the info you needed from our team. We really appreciate your kind words.
Avoid Mr Resistor
Avoid Mr Resistor, lighting design is very poor and customer service is dreadful. Orders, even high value orders are not tracked, they get lost and they have Mr Resistor have no idea what has been sent and what's outstanding. When you chase them they are unhelpful, unprofessional and flippant.
Their lighting designer(s) are clearly not trained lighting designers. Faults in my system included, incompatibility of items provided, not enough lights sand/or light not in the right place, switches not in the right place, (have to leave the room to turn on a light) etc. I paid for a lighting design, what a waste of money.
8 janvier 2025
Avis spontané
Réponse de Mr Resistor
Thank you for your feedback. We’re sorry to hear about your experience and any issues you've encountered.
We want to assure you that our lighting designers are highly trained professionals with years of experience in lighting design and architecture. They use advanced tools like AutoCAD to ensure precise and effective lighting plans. All lighting designs are thoroughly reviewed with our clients to ensure they meet their specific needs and expectations.
Regarding the issues with your delivery. Please note that all of our orders are tracked to ensure accurate and timely delivery. On this occasion, our carrier service struggled to deliver as you are in a remote location, which we rectified by delivering your order in person the next day. We are committed to improving our services.
If you have any further questions or need assistance, please do not hesitate to contact our customer service team at info@mr-resistor.co.uk. We value your feedback and are dedicated to providing better experiences for our customers.
Best regards,
Mr Resistor Team
AVOID!!!
As electrical contractors we were duped by this firm into purchasing a wireless 'wisebox' system for a high end property development. They sent lighting designers at £250 who didn't have a clue, the system never worked properly from day one, constant issues. Even their technical staff seemed embarrassed with the technology. No refunds, apologies or anything, the only offer was to send an engineer at £250 a day to sort it. The company was an absolute joke to deal with, I should've taken them to court tbf. Anyway I had to compromise with the client and ended up losing 3k on the lighting installation. NEVER EVER AGAIN. Wisebox systems are only good for the garden. DO NOT USE THIS FIRM.
11 décembre 2023
Avis spontané
Réponse de Mr Resistor
Dear Calvin Hale,
Thank you for your feedback. We regret that you had a negative experience with the Wisebox system and understand your frustration.
We would like to clarify that our lighting designers are trained professionals with significant experience, and we take pride in the quality of our design services. We apologise if the system did not meet your expectations and for any inconvenience caused.
The system was programmed and signed off by one of our engineers. They recommended some lighting changes, i.e. some lighting fixtures, not from Mr Resistor, had non-dimmable drivers that means we cannot dim the circuits, only switch them on/off. This makes it more difficult to create scenes when the circuits are not dimmable. After some time has passed you said that you had some issues/changes to the system, we offered to send an engineer to resolve the problems, though we understand that this was an additional cost.
It's important to note that the products and services in question were provided in 2020.
We strive to provide quality products and services and will use your feedback to improve.
Should you have any further questions or need assistance, please contact our customer service team at info@mr-resistor.co.uk
Thank you for your understanding.
Best regards,
Mr Resistor Team
Beware
Beware, if they don’t have the right bulbs in stock they’ll send you ones you don’t want without consulting you first. Still trying to get my replacements over a month later. They rarely respond to emails and then keep asking the same question even though you told them everything over the phone. Generally not worth the ag ordering from them. I will not be using them again.
1 novembre 2024
Avis spontané
Réponse de Mr Resistor
Hi Apologies,
Could you please get in touch with more details of your order and i'll try and get this sorted asap.
Best Regards
Impossible to work with
For in stock items, delivery was fast and communication adequate. But some items in my order are (still) on back order, and they simply do not reply to emails asking for updates. Items have been dripping in via APC deliveries on random days for nearly 2 weeks -you'd think it'd be cheaper for them to send a single delivery on an agreed date, but given that they refuse to communicate, that's impossible.
15 octobre 2024
Avis spontané
Réponse de Mr Resistor
Hi Rob,
I apologise for your experience. We cannot find the order in questions. If you could get in touch with our sales team on info@mr-resistor.co.uk with your order number. I'll make sure you get your info.
Best Regards
Mr Resistor
I’ll never use these guys again
For fairness I write an update to the review i posted in October.
I did get my refund and i accept that the delay was caused by individual vacations. Mr Resistor was apologetic.
I said i would never use them again. Well, sheepishly i inform to say I have since used them. I haven't experienced any problems with deliveries and the Astro downlights received before work fine. I have yet to install the latest order of downlights but I expect no problems.
I’ll never use these guys again! Their website had problems and they took four payments off me for one order. To their credit they called me up to inform me and that they would refund me three of the payments (total about £820) but I haven’t yet received (it’s been 10 days). I’ve had to chase them and they said the person responsible was on holiday. They sent me emails but I still haven’t received my refund. I feel like I’m being fobbed off too! In my experience with other retailers, refunds are painless and quick.
12 octobre 2024
Avis spontané
Réponse de Mr Resistor
Hi John,
We’re really sorry for the trouble you’ve had. Unfortunately, there was a power cut in the area that day, which caused the disruption. The refund has already been issued, but it seems there was a delay on the part of the service provider.
I believe everything should be sorted now, but please don’t hesitate to get in touch if there’s anything else we can assist with. Once again, apologies for any inconvenience this has caused.
Best regards,
Mr Resistor
Shocking customer service, have a good think before using!
Ordered the part I needed, assuming it was in stock. After 3 weeks and not receiving any notifications or receiving the product I called. Was fobbed off that it was on its way and will be with me in a week, so hang tight. Replicated this 3 times (over 4 weeks) and still not got it. Hilariously, in the last call I was told it was because 'Italy' was on holiday and it was my fault!!! So, cancelled the order and praying I'll get my circa £100 back. Shocking service, if you must use, please make sure what you want to order is in stock. This is a perfect example of why online shopping fails!!!
4 octobre 2024
Avis spontané
Réponse de Mr Resistor
Hi Greg,
We’re very sorry to hear about your recent experience and sincerely apologise for the inconvenience caused. Unfortunately, we’ve encountered some delays with our supplier due to their summer closure, which has affected our stock availability. We understand how frustrating this must be and apologise for any confusion.
Could you kindly confirm whether you have received your refund? If not, please contact our sales team with your order number on Monday, and we’ll make sure it’s resolved promptly.
Thank you for your understanding, and we appreciate your patience.
Shocking technical -not-help line
Shocking technical -not-help line.
I called them 3 times about a wisebox:
1. I have been put on hold for 15 minutes
2. after asking for a product, the guy on the other side pretended he couldn't hear me and within 2 seconds put down the phone.
3. I called back straight away and was told I must wait another 15 minutes.
11 septembre 2024
Avis spontané
Réponse de Mr Resistor
Dear Kris,
We are deeply sorry to hear about your recent experience with our technical support line. Your feedback is extremely valuable to us, and we sincerely apologise for the inconvenience and frustration caused.
We understand how important it is to receive prompt and effective assistance. While our technical support line is a free service, we occasionally experience high call volumes and limited staff availability, which can result in longer wait times. We apologise for the delay and any inconvenience this may have caused.
We are currently investigating the issue to ensure that similar incidents do not occur in the future. Thank you for bringing this to our attention. We are committed to improving our customer service and will take the necessary steps to address these concerns. If you have any further details or would like to discuss this matter further, please do not hesitate to contact us directly at info@mr-resistor.co.uk.
Once again, we apologise for any inconvenience and appreciate your understanding.
Best regards,
Mr Resistor
Fulham shop very good
Mick and Jamie at the Fulham branch are really knowledgable and friendly. Been going for years. If anything isn't in the shop, it's there next day. Website very good too.
1 janvier 2024
Avis spontané
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.