Mulsanne Insurance Company Limited Avis 

I lodged a claim with Muslanne for damage to my vehicle caused by another driver at no fault of my own. They took 5 weeks to respond despite their own company policy of 5 business days. I had to call everyday, sometimes twice to ensure they were dealing with my claim. Every agent I spoke with gave me contradictory information to the last! After 8 weeks of back n fourth I was advised I needed to lodge a 2nd claim to cover the damage. Awful company, I don’t know how these people can sleep at night. My claim is still open and I’ve felt physically ill dealing with this company.

Would also give this so called insurance company a 0 should be the option. One of Mulsanne customers hit my car from behind it is now written off. No one can get any replies from emails and the phone is disconnected. It has been 6 weeks now and still waiting. Oh and for your information Amy your driver was driving a Ford Focus GJ67 DNE ..Case number 1031013..Now you can put the same rubbish answer on blaming everyone else.. Such awful people to deal with..I certainly would not use this shambolic company..

I had an accident on the 02/08/2023 & it wasn’t my fault. Third party driver admitted her mistake on the spot & after 30min I reported my accident claim with this company but on the next day I ring them and they saying we are FMG working behalf of Muslanne Insurance company. I asked about the loss of my damaged so they are said we deals only repairs but I don’t want repair I want the loss of my damage car valuation while third party driver admit her liability and no one is still not in touch with this third party insurance company on behalf of me ..I even asked them whose dealing with the third party and they saying we don’t know aside from your insurance and on my policy saying contact those number for new claim or existing claim .. I’m really stuck don’t know what to do paying £186 per month for my policy to this Mulsanne insurance company 😣😣😣😣

I have never expieranced such a good attitude and proffesionalism til today,Amy,she is the companies shining light who knows how to make costumers satisfied.Thank you.

After reading the reviews on here I was extremely anxious that I was going to be dragged through the mud with this company. How wrong was I!! My car was stolen on the 14/07/23 and my claim was handled by Belal in the Key Claims department. Fantastic service provided throughout which really changed my perception of insurance companies in general. Belal really is a testamont to this business and he deserves some real credit for this service!

Would give this company 0 if I could.
No communication at all unless you go out your way to get some and everyone I’ve spoke to has done their very best to fob me off & has made very minimal effort to help at all.
My accident happened in April 23 it is July 23 now and it is still going on.

Insurers are meant to help us but I’ve been made to feel as though I’m in the wrong through the whole process.

Its all good with these sort of insurance companies until you get involved in an accident. Boom insurance and their claims handlers (RTA solutions) and Key claims have been the worst people to deal with. I read some reviews online and was thinking how bad can it be. They are really bad. AVOID this company at all costs. Had an accident on 21st April 2023, someone decided to slam their brakes on me. My car went into repairs on 12th June 2023. Nearly 2 months after. This was because of me as I was chasing them up near enough everyday. I was promised their boom guaranteed courtesy car which I did not receive until 6th June 2023.
Today is 14th July 2023, another month and 2 days later, I still don't know when the car will be ready. No communication at all. I am chasing it all by myself. Bear in mind I am still paying £170 per month for my insurance and road tax on top monthly. adding up to a total of £200 per month and I am not even using my car for the past 3 months due to companies like BOOM and RTA solutions.
RTA have an employee named Daniel who is so rude and unprofessional. Doesn't know how to speak to customers. 0 Customer service from Boom insurance and RTA solutions.
I am in the process of contacting the Financial Ombudsman.
Save your money and AVOID this company at all costs.

Where to start my story with this insurance company?
I was insured by by miles. I was happy with them until my car got stolen in May.
Then I had to contact them and they told me I am insured by mulsanne insurance company. I checked the reviews and wasnt happy at all.
First they needed an interview with me as I had to tell them what happened.
How can I tell them what happened? How should I know what happened? They asked me some very silly questions, like what time I got up the day my car was stolen…. I had to laugh. Interviewing me for 40 minutes, the lady told me its not valid and a company will contact me regarding a new interview. It’s pathetic!
The company contacted me, the gentleman was professional and the interview went well. After this interview I had to wait for few weeks.
Then they contacted me and offering me around 11k. Like w tf?
My car was worth more. So I went back to them, proving my car was worth more.
At the end they offered me around 16k, so I am pleased.
But would not ever use by miles nor mulsanne!

Contacting is horrendous.
Phone rings out and then cuts off.
Where is the accident helpline???

Cheating company I PAY 350 AND AGREE TO THE BROKER PAYING REST INSTOLMENT BUT HE CHAGE HIS MIND AND ASKED ME TO FULL AMOUNT SAME DAY I ASKED HIM TO CANCEL BUT HE REFUSE TO GIVE REFUND I LOST 350 POUND IN 1 HOUR I WAS IN MESSE THEY ARE SCAM .

All of the reviews are indicating that this is the worst company ever. I obtained my insurance through udrive, and when my car was stolen, they required me to provide receipts for my vehicle, Facebook messages showing who sold me the car, a prior certificate of insurance, and more. My partner utilized cuvva, which is part of this ineffective group, for temporary insurance. Unfortunately, someone collided with him, and he is still waiting to resolve the matter since the beginning of April. They claim that the other company is not accepting responsibility and that my partner must handle it. Every time I receive emails from them, they appear to be attempting to evade payment for my stolen car. Furthermore, they increased my car insurance rate because they believed I purchased the car on October 31, 2022, but I stated that it was October 3, 2022. As a result, they raised my insurance premium by £135! It is recommended that you avoid this company.

Never give them your bank details. They took my deposit money, never gave me any insurance. Using my bank details took £400 more from my bank account until 5 months setting a fake direct debit months. They are not an insurance company, they are a clear fraudasters, never do insurance with them or they will take hundreds pounds from your account and they will never answer your any complaint emails nor you will ever get your money back without going in court. Dont try them before reading all comments below. Shameless company.

I am currently in the process of an Ombudsan Complaint with this company. It has taken over 3 months to get my issue resolved, an it still isn't sorted. A Not At Fault Claim supported by Dashcam Footage & they have literally pushed me into claiming on my own Comprehensive Policy, thus forfeiting my No Claims. This also means I have had to pay out £400 Excess, as well as having an additional £60 of phone calls trying to get updates as I have had none from them. They pass blame onto their subsidiary companies & you end up not knowing who you are talking to. Their Final Response is, quite frankly, insulting.

Admitted liability wrote my car off driver insured with Hedgehog insurance they have admitted the fault but refuse to settle absolute shocker how these scam artists are still allowed to trade is shocking. They want closing down and licence revoking it's been going on for 3 years now. Insurance ombudsman next.

I'd give them 0 if they let me tooo.ive had accident 18 January wasn't my fault the third party won't admit liability they said even ive got police references number and witnesses 4 mores cars damaged to .dunno where is my car .ive been phonning them every day for all most 3 months nothing been done ,very poor insurance company rip off and im sick of people working over there non professional .poor claim customers service. Please any one help me to get my car back from this stupid mulsanne insurance scaming company,every day they keep telling me different stories all layers .I've lost my car my job etc.....
Dunno wot to do now ,take them to court ???get proper solicitor or ? Ask for there complain producer to put complaint in ?get ombudsman involved and put complaint Against this stupid mulsanne .please advise please they stressed me out and really victimised me ....

I would give less than one star if I could, have got my car for over a month after an accident and still haven’t responded to my claim and keeps saying it’s the recovery company’s fault for not getting the vehicle for an engineer to look at. I have never seen a more appalling level of customer service in my life.
Hi Aimee I see you are responding to reviews so here is my claim for vehicle PF15HVM Mazda 6 that you have left in a recovery garage for over a month without getting anyone to even look at it. I have called multiple times and pleaded with multiple people in the company to give me an update on my vehicle without any result but false reassurance. Can you sort this? Thanks Aimee

They would get a 0 star if possible.
Absolutely useless, great and taking your money but if you want a simple swap over of car insurance be prepared to spend at least most your day on the phone. I'm currently still on hold 2 hours later with no resolution so now cancelling my insurance as I'm paying for insurance and I'm not insured on my car .... pathetic service from these and there broker AVOID AVOID

UPDATE FROM REPLY BELOW.... I, your now ex customer, had no way to speak to mulsanne insurance so had no choice but to correspond with the awful broker who represents your company.
The response to this review is a complete example of the callous way you treat your customers.
Goodbye and good riddance I've finally cancelled

Currently Dealing with these via a non fault claim.

They are unprofessional and unhelpful.

They offered to pay for repairs and provide a replacement vehicle.

I was left with a dangerous car (which I was unsure of the severity until I got feedback) for 8 days (which I have in writing off them). They then collected my car and left me without any form of transportation. They are taking no responsibility in the car being taken by the engineer despite them passing the claim on to the engineer.

After several calls to them to sort out the hire car which I’m entitled to they lied to me and I still have nothing. They even told me (again which I have in writing) that they would speak to the garage to get me my unroadworthy car back until they sort a hire car. This is within 5 minutes of them telling me my car is not roadworthy.
This company would allow me and my family (which includes a 10 year old girl) to drive a dangerous car. They would happily my put my family at risk. I am now taking legal action against these and have already taken legal advice.

Trying to call to sort my NCB out as broker told me to call them directly. 7p for premium call apart from that twice called and after long waiting time disconnected. Are you guys not getting enough paid to recruit some people for helpline? Bad experience.

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