Munich Airport Avis 

Very helpful all personel, including service center and policemen, honest.

The attitude of the immigration officer was appalling, not the slightest acknowledgement, clearly not happy to be there. A disgrace to the uniform.

An unfortunate welcome to Germany.

I think I spent more time in the passport queue than I did on the flight. I thought it was a once off as only one ‘jobsworth’ chap on the desk and about 200 plus people to process but had the same experience flying out - in fact worse. No one seems bothered by the number of anxious people worried about missing their flights….. not efficient or customer centric. Head of the airport needs to look into this as flights get delayed waiting for people and the whole ecosystem is disrupted.

1. Air Canada check in was complete and utter chaos. I don’t know if only 4 people per day are flying to Canada from Munich, but it surely seems the case. 3 gate agents for normal people and one for ‘priority’… and they couldn’t even show up on time. Can we be for real? Like.. Please. Spent Two And A Half (emphatically) hours waiting for one singular employee to show up… And then when they did, they spent 30 minutes putting out a sign. I would say it’s a general Canadian problem, however, the agents were very much German. What happened to Germany being efficient? Guess that’s gone out the window

2. We arrived to the LOVELY security line with the most fantastically indifferent employees i’ve ever seen in my entire life! The TVs lied to us saying it’d be 10-15… meanwhile it’s 11:30 and our flight departs at 11:50. By the time we got through security, it was indeed 11:45, but then we had to go through customs. Greeted by the most inefficient customs system that could ever be created, we all tried to enter different lines- except one of them was 18+ only and one of them was EU only. The third lane was just vaguely designated as “Rest”. Very helpful ❤️

3. To conclude our spectacular visit, we did a 5k to make it to our flight which included running, 4 flights of escalators, a train, a slope, and a long bridge to the plane. We were then met by absolutely frantic Air Canada employees who were tweaking out because the entire plane had to be held due to the absolute incompetence and lack of organization that went into the planning of this disastrous, catastrophic, horrific, terrible airport. DO NOT COME HERE

Poorly signed and long walks but the worst part is the rude staff, and no management at security that caused utter chaos, 90 min queues, people surging and arguing, and many missed their flights. Honestly brace yourself for the experience or maybe try visiting a different city instead!

Staff attitude is the worst. What I experienced today shows how far behind Munich Airport is in terms of management and service. The airport has these beautiful shower facilities for travelers but they are hardly used. Why? It’s because the staff is denying this service.

When I went to the Service Center at Terminal 1 for the shower facilities, I was told they ran out of towels (I have heard this excuse in other reviews). I said I don’t need towels, then the guy said they also have no shampoo, and recommended that I went to Terminal 2 instead. Since he was obviously very reluctant to avail me the shower room, I went over to Terminal 2.

At Terminal 2, the lady at the Service Center said she did have any shower rooms for me. I asked why not. And she said something about having to schedule to clean the shower rooms. I was not about to be denied my shower due to these poor excuses. The supervisor came along and I insisted and got my way. The counter staff then had to process payment and deposit, which had to be returned later. No doubt it’s additional work.

The shower rooms were there, unused and clean. I had an amazing rain shower with hot water. A hair dryer was thoughtfully provided as well. It is such a pity that these facilities are not well-utilized. Managers have to work harder to supervise their staff.

What a nightmare!!! Arrived at the airport and had to walk miles up escalators down steps along corridors then on a train before finally reaching bag reclaim. 5000 steps!!! On return we had to book in on a machine which would not accept passport and all details had to be added manually. My husband has impaired mobility no help or assistance from anyone. Then flight delayed 2 hours and had to negotiate 6 flights of stairs to be bussed to the plane. There was a lift but the attendant said she couldn't take him as she was the only one on duty!. Also aircraft had to be boarded from steps. Food outrageously expensive.
Hope I never go again.

This airport is perhaps the worst laid-out with no thought for tired passengers..It's size makes transit a logistical nightmare. Get off an 11.5hr flight, then have to go through security again, walk 40 mins using stairs, lifts, escalators and trains to get to your gate, settle down to wait for it to open and it's changed without any announcement. Then it's a repeat process back the way you've come. No ground staff, just empty corridors. If you have a short transit time, beware! Lufthansa also seems to cancel a lot of flights and passengers can be left stranded overnight. Not a great example of German engineering. Too big and too complicated. They should have copied Bangkok's main airport. Mostly on one level, a dream to use by comparison. Not impressed.

EasyJet Munich to Edinburgh

The Passport Security is the worst I have ever experienced. It's not the greatest when arriving, only two booths open with at least 3 to 4 plane arrivals, but beyond appalling when leaving. I have traveled to Munich 3 times previously.

If you are a UK Passport holder make sure to allow a minimum of 1.5hours to go through the Passport Security. Factor in Bag check in and general security too. Total time 3hrs minimum before flight - YOU WILL NOT MAKE YOUR FLIGHT if you choose to leave it any later.

Today the cues descended in to complete disorder. People broke through the system and lines and crowded both the booths. We are talking approx. 200 people, pushing and shouting - no cue, lots of people very upset, crying children and old frail passengers confused and scared. It was complete chaos. Only 2 counters were open for three plane departures, due to leave at the same time.

Either the Border Force for Munich are seriously under resourced or are very disorganised. Either way, they are consistent with their ability to poorly handle Non EU arrivals and departures, (departures being the worst).

As you will see I am not the only post making this comment, please review all the other posts and threads. Needless to say the ONLY reason I made my flight was because it has been delayed and I had walk on baggage. I would never have made it otherwise.

Border Force needs better experienced staff that are efficient and more booths need manned to accommodate arrivals and departures - AT ALL TIMES.

Passport control is the slowest in Europe, staff leave their booths before the replacement has arrived.
We were sat on the tarmac for well over an hour waiting for baggage handlers to unload the airplane from the in-coming passengers before loading the plane with the out-going flights luggage. Shockingly mis-managed airport!

5 stars airport they say - 60 minute to sort out the safety checks . Try to be here 2 hours before the plane leaves or you will lose the flight

Careful – their parking services are borderline scammy.
Modern airports elsewhere in the world provide free park-and-call lots away from the terminal in order to avoid overcrowding the kiss and fly lanes. That makes sense.
Munich Airport choose a different, I think rather shameful, approach. They charge horrendous parking fees which results in people parking their cars outside the terminal on the road to the airport. That is until the cops show up. It's designed for maximum profit, not for a pleasant airport experience. The "grace period" is 5 minutes when you first enter their structure, which is barely enough time to loop around (not mentioning that you're usually loading or unloading luggage). If you enter again there's no grace period anymore at all, of which they don't warn you though. So looping around isn't even an option – in a one way street system!
Shame on the designers of this parking system. Even the US, international symbol of hardcore capitalism, isn't this greedy when it comes to their airports.
Whenever possibly I fly from Zürich these days.

Munich airport is the least efficient, most poorly designed airport I've had the displeasure of travelling through.
The staff are, at best, indifferent, at worst, belligerent.
It took almost two hours to get through the nightmarish, Byzantine labyrinth of weird tunnels, staircases and baggage checks. The whole time staff were largely just standing around picking their noses as people tried to work out for themselves what lines to stand in or what procedure to follow.
The city of Munich should be ashamed at this disgrace of an airport. Third world stuff.

Terrible checkin. Long que, slow processing. Approximately 1 1/2 hrs.
Security que is worse. We arrived at the airport on time and only just made the flight. I think if we didn't check a bag they would have closed the gate.

This is one of the worst airports that I have ever been to. Most of the times, there is a long line in the immigration counters for All passports. There are only 3 counters available for all passports where 1 counter is empty. While waiting for the immigration for about 2 hours (with no access to any toilet), we also lost our check in bag. We reported the airport lost and found office and luckily got it the next day.

If you need to use terminal 1 and or not in eu, the passport control is absolutely awful. It's like something from 70's. It's a 400m walk to end of terminal, thne 400m back to gates. Usually only 2 passport booths are manned for many, often longhau,l flights. In my opinion this is to encourage customers to choose luftansa (t2) which much more is efficient . Shame on lufthansa and muc airport authorities.

Without a shadow of doubt this is the worst airport I have had the misfortune to use in 53 years, miserable staff, totally unhelpful in every way, poor signage, so much for German efficiency

the situation with baggage in MUC is out of control. They do not have enough personell for loading - assuming they do not want to pay more.
I fly in there regularly and I very regularly wait for over 1 hour, sometimes longer...
It's devastating and it's been like this since the pandemic. DO NOT CHECK IN ANY LUGGAGE IF YOU NEED IT IN TIME.

I fly quite a lot, all over the world, lucky me! I live in Munich, so Munich Airport is my home airport. Sadly it it also consistently the worst airport i know. The main issues are the incredibly slow security checks when departing & arriving and the slow baggage delivery when arriving. It is easy to see how the security checks could be massively speeded up with methods used in most other airports plus urgently needed staff training & motivation. It is clear that the security staff at Munich airport consider it a duty to slow the flow of passengers passing through, and not to miss an opportunity to be rude.

This airport is a nightmare to navigate for departures (arrivals was a good experience though). For departures, flew with BA and was bounced between different zones and floors as security sections weren't open near check-in desks. No signs as to where to go for security, and ended up following a fellow passenger who had an airport assistant.
After security, we made an error trying to find our gate (not helped by unhelpful staff who laughed and then refused to talk to us as we did not understand German) and we ended up going out an exit and had to do security and passport control again. This seemed ridiculous (I'm fairly well travelled and have never experienced this) but none of the security staff (who were nice and polite) seemed surprised about it, and passport control did not question us returning within fifteen minutes. In terms of amenities, there were very few shops and food places on departures side, but the shop staff were polite and friendly. Toilets were clean.
Generally just a weird experience for a modern city centre airport.