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Lisez les avis des autres

Noté 5 sur 5 étoiles

I’ve ordered 3/4 times from Muse, love the energy pouches as a pre-work out stimulant. Beats coffee and other prework out products for me. Clean energy boost! No jitters and side effects, even on th... Voir plus

Noté 5 sur 5 étoiles

Tried the Strawberry Raspberry Cherry Muse pouches, and wow, absolutely my fave! Super smooth and tasty. Also gave Liquorice and Iron Brew a go – never seen flavors like that before. Really interestin... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Only sent 1 of the things I ordered and then ignored my emails when I wanted to get the issue sorted. Paid extra for next day delivery and didn't receive my order for 5 days. Issue ended up being res... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I have used other brands in the past, but they were unpleasant feeling and 'meh' tasting. Then I came across Muse with flavours like Cola Ice and Strawberry Raspberry Cherry, and WOW they taste good.... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Maché en ligne

Écrit par l'entreprise

Welcome to Muse, the UK’s first nicotine pouch brand, where innovation meets tradition. Our journey began with a vision: to offer a cleaner, more accessible alternative to traditional nicotine. Muse nicotine pouches are tobacco-free, smoke-free, sugar-free, and free of harsh chemicals—allowing you to enjoy nicotine anywhere, without smoke, ash, or odor. Designed with a smooth, clump-free texture and crafted for long-lasting flavor, our pouches deliver fast, satisfying nicotine release. We’re committed to making quality affordable, offering a smarter, cleaner nicotine experience. Join us at Muse—a step toward a more liberated way to enjoy nicotine.


Coordonnées de contact

4,3

Excellent

TrustScore 4.5 sur 5

293 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

A répondu à 76 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

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Noté 5 sur 5 étoiles

Best snus

Perfect company fast delivery and good customer service defo would use again and would live to collab with these guys

2 janvier 2026
Noté 5 sur 5 étoiles

As stated before with my previous…

As stated before with my previous reviews I have made i am very happy with muse pouches, I have tried all the other ones, but they are not nice compared to muse.
I have recently tried the liquorice ones and I have to say they are amazing.

2 janvier 2026
Noté 5 sur 5 étoiles

By far the best Nicotine Pouches

Over the past 3 years I've tried 30+ different brands of nicotine pouch and Muse is the best by far. The flavour is unbelievable and long lasting, every flavour is delicious. The consistency of quality is great aswell, I've had no unsealed pouches so far in the nearly 6 months I've been using Muse which was a regular occurrence with other brands. Very fast delivery aswell. Muse is the only pouches i use now and will be for as long as i use pouches. Looking forward to any new flavours on the horizon.

1 janvier 2026
Avis spontané
Noté 1 sur 5 étoiles

Muse complaint

I ordered on the 25th december for next day delivery i payed more and now its the 28th and i still havent recieved my order.

28 décembre 2025
Avis spontané
Logo de Muse

Réponse : Muse

Hello Erica,

Thank you for your message. We understand your frustration and appreciate the opportunity to clarify the situation.

Your order was placed on Christmas Day (25th December). As clearly stated on our website, Muse was closed over the Christmas and Bank Holiday period, and our offices and warehouse were not operating on that date. As a result, no orders placed on Christmas Day could be processed or dispatched until we reopened.

We can confirm that all orders placed on Christmas Day have now been fully processed and shipped, including yours.

While next day delivery was selected, this service applies from the next working day, in line with our Christmas closure notice. We do apologise for any disappointment caused, however this information was clearly communicated on our website at the time of ordering.

If you require any further assistance or tracking information, please don’t hesitate to contact us and we’ll be happy to help.

Kind regards,

Muse Customer Support

Noté 5 sur 5 étoiles

Brill product

I was looks for for a deal came across this brand got two for free (pay delivery) iorn brew and and tropical both in 6mg they came before christmas speedy delivery i was pleased and even got some free halal gummies witch was nice overall good product will buy more

25 décembre 2025
Avis spontané
Noté 4 sur 5 étoiles

Updated

Unfortunately my experience with Muse has been very disappointing.

I ordered 0mg nicotine pouches (strawberry raspberry cherry) and was sent a nicotine-containing version instead (strawberry raspberry cherry 12mg), which is a serious issue, especially as I am post-operative and must avoid nicotine for medical reasons. I contacted customer support multiple times but received no response, which left me no option but to resolve the matter via my bank.

While the 0mg Cool Mint flavour itself was decent, the quality control error and lack of customer service completely overshadow any positives. Sending nicotine products in place of 0mg is not something I would expect from a company in this space.

Edit / Update:
Muse have since been in touch and resolved the issue. They explained that my emails had gone to their junk folder, apologised sincerely, and sent out a full replacement order via tracked delivery, which arrived the next day.

While the initial mistake of sending a nicotine product instead of a 0mg pouch was concerning, especially for someone post-operative. I do appreciate that once the issue was seen, it was handled promptly and professionally. The replacement order was correct, and the response felt genuine. The products are good, I would recommend.

10 décembre 2025
Noté 5 sur 5 étoiles

Issue resolved

Only sent 1 of the things I ordered and then ignored my emails when I wanted to get the issue sorted. Paid extra for next day delivery and didn't receive my order for 5 days.
Issue ended up being resolved, replacements was sent quickly and fully refunded delivery. Person who got in touch let me know what was going on and everything worked out.

10 décembre 2025
Logo de Muse

Réponse : Muse

Hi Cole,

Thank you for taking the time to leave a review. We’re sorry for the frustration caused by the initial issue with your order and the delivery delay.

We can see that this matter was resolved via email on 18th December, at which point the missing items were resent free of charge, and the delivery cost from the original order was fully refunded as a goodwill gesture.

We apologise again for the inconvenience experienced and appreciate your patience while this was resolved. If there is anything further we can assist with, please don’t hesitate to contact us directly.

Kind Regards,
The Muse Team

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