I ordered 2 baby car seats late Monday night for my twin grandchildren who are due beginning of December The seats arrived before 9 am today (Wednesday) Brilliant service The twins also arr... Voir plus
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Absolutely shocking, ordered a pram - they sent me tracking for evri but they never actually gave them the pram to send. Tracking has just stayed on ‘we’re waiting to receive the item’. I’ve asked f... Voir plus
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My daughter pram was not deliver by dpd and I had to email my babiee, they were excellent in helping me sort it out and contacted me with everything they had heard. Very good company would recommend t... Voir plus
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We were initially looking for the product in question in Argos, but it was out of stock almost everywhere. I decided to try ordering directly and was delighted to find that the product was immediat... Voir plus
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À propos de l'entreprise
À propos de My Babiie
Écrit par l'entreprise
"For little people who dream big"
Safe and stylish baby gear
Amazing Strollers, Highchairs, Car Seats, Travel Systems, Nursery Essentials & more.
Lovingly crafted baby products that let you stand out from the crowd.
Stylish & Functional
My Babiie products are highly functional as well as looking great! Years of parenting allowed us to create products that work great for us parents. With our different models of strollers you will be able to find the one that is the perfect fit for you and your family.
Created by parents, for parents
We understand life with little ones and are here to make it that little bit easier, by creating products we know you'll love because we love them too! Years of parenting has allowed us to know what works, what doesn't, and what we wished was available. This combined with our passion to provide only the very best for you and your family mean that My Babiie gear is gear that your family can rely on, as it has not only been tested by parents, but it's been created by them as well - us!
Colourful & fun
We create products that we know you will love because we love them too! Colour and fun runs through all our products with fashion forward modern prints and patterns. Designed for the modern parent, My Babiie products are brilliantly unique with patterns for all styles and tastes.
www.mybabiie.com
Shop Strollers
Shop Travel Systems
Shop Highchairs
Shop Car Seats
Shop Nursery Essentials
Coordonnées de contact
Commercial Road, TN12 6EN, Paddock Wood, Royaume-Uni
- info@mybabiie.com
- www.mybabiie.com
4,3
Excellent
5 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 98 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Recived built out my baby in it got…
Recived built out my baby in it got round the block clip snapped my poor baby could have been hurt now it’s a mission to return these should be ashamed the buggy is less then 24 hours old I want it collcoted away from my house
10 septembre 2026
Avis spontané
Réponse de My Babiie
Hi Laura,
Thank you for bringing this to our attention. We’re incredibly sorry to hear about the issue you experienced with your new pushchair, particularly on its first use with your baby.
We completely understand how upsetting and concerning it must have been for a clip to break when the pushchair was less than 24 hours old, and we’re relieved to hear from your review that your baby was not hurt.
All My Babiie products are rigorously tested and designed to meet or exceed the required European safety standards, and what you have described is certainly not what we would expect from one of our products.
We also appreciate that after experiencing an issue like this, the last thing you want is additional difficulty trying to arrange the return. We would like the opportunity to look into your case and make sure the appropriate collection and resolution are being progressed for you.
Please contact our Customer Service team at info@mybabiie.com, referencing your Trustpilot review and providing your order number, and the team can locate your case and assist you further.
We’re very sorry for the worry and inconvenience this experience has caused.
Kind regards,
The My Babiie Team
Wanted all this time to receive a…
Wanted all this time to receive a message today regarding a refund!
Why take my money in the first place . Surely you know how many you have in stock ?
Shambles
3 septembre 2026
Réponse de My Babiie
Hi,
Thank you for your review. We’re really sorry to hear that you waited for your order only to then be informed that it could not be fulfilled and that a refund would be issued.
We completely understand your frustration, particularly as payment had already been taken and you were expecting to receive your order. Unfortunately, on rare occasions there can be a discrepancy between the stock showing as available on our system and the physical stock available when an order reaches fulfilment. We appreciate that from a customer’s perspective, you quite reasonably expect an item shown as available to actually be available for dispatch.
Where we discover that we are unfortunately unable to fulfil an order, we will issue a full refund rather than leave the customer waiting indefinitely for an item we cannot supply.
We’re very sorry that on this occasion we weren’t able to fulfil your order as expected and for the disappointment and inconvenience this caused.
Kind regards,
The My Babiie Team
Excellent
I’ve used Babiie a few times now and have always been really happy with the service. Everything has been easy and straightforward, and the products have been great quality for the price. I wouldn’t hesitate to use Babiie again and would definitely recommend them to others. 😊
10 septembre 2026
Avis spontané
Réponse de My Babiie
Hi Samantha,
Thank you so much for continuing to choose My Babiie! It’s wonderful to hear you’ve had such positive experiences with us each time and have been happy with both our service and the quality and value of our products.
We really appreciate your recommendation and look forward to welcoming you back again!
Kind regards,
The My Babiie Team
Delivery was very prompt and I love the…
Delivery was very prompt and I love the product I ordered
9 septembre 2026
Avis spontané
Réponse de My Babiie
Hi Sadetu,
Thank you so much for your lovely review! We’re delighted to hear your order arrived promptly and, most importantly, that you love your new product.
We hope you enjoy using it!
Kind regards,
The My Babiie Team
Excellent customer service
Excellent customer service. Had fault with rain cover. Contacted customer service, fast response and sorted the issue out straight away. Thanks, Mike!
8 septembre 2026
Avis spontané
Réponse de My Babiie
Hi Abby,
Thank you so much for your lovely feedback! We’re sorry you initially experienced an issue with your rain cover, but we’re delighted Mike was able to respond quickly and get everything sorted for you straight away.
We’ll be sure to pass your kind words on to him. Thank you for giving us the opportunity to help!
Kind regards,
The My Babiie Team
Super fast delivery
Super fast delivery. Great community and a very nice car seat.
8 septembre 2026
Avis spontané
Réponse de My Babiie
Hi Kerry,
Thank you for your lovely review! We’re so pleased your car seat arrived super quickly and that you’re happy with your purchase.
We really appreciate your feedback and hope you get lots of use from your new car seat!
Kind regards,
The My Babiie Team
Great after sales service.
We bought a buggy made by this company. Great value for money - sturdy but still lightweight enough to be carried when necessary. Had a query with some leftover parts and emailed the company to find out what they were for . Edralin took our query and dealt with it immediately. The parts were for stabilizing the buggy in transport. Edralin was great - very efficient and friendly. I would buy from this company again, based on such great after sales service.
8 septembre 2026
Avis spontané
Réponse de My Babiie
Hi Karen,
Thank you so much for taking the time to leave such a lovely review! We’re delighted you’re happy with your buggy and have found it sturdy, lightweight and great value for money.
It’s also wonderful to hear that Edralin was able to answer your query so quickly and was friendly and helpful throughout. We’ll make sure your lovely feedback is passed on to them.
It means a lot to hear that the after-sales service you received would make you choose My Babiie again. We look forward to welcoming you back!
Kind regards,
The My Babiie Team
My pram
I bought the rain cover for the my babiie 450 and it doesn’t even fit the pram properly at all.
9 septembre 2026
Avis spontané
Réponse de My Babiie
Hi Donna,
Thank you for your review.
I can see that you contacted our Customer Service team regarding the rain cover, and we’re pleased to see that you were able to resolve this and fit the rain cover correctly to your MB450 in the end.
We completely understand why you were initially concerned when it appeared not to fit, and we’re glad to hear you managed to get everything fitted correctly.
We hope you’re now enjoying your MB450 and rain cover!
Kind regards,
The My Babiie Team
Delivered promptly
Delivered promptly. Looks great and just what I needed. Stores away neatly but feels sturdy when up.
26 août 2026
Avis spontané
Réponse de My Babiie
Hi Emily,
Thank you for your lovely review! We’re so pleased your order arrived promptly and that it’s exactly what you needed.
It’s great to hear you’re happy with how neatly it stores away while still feeling sturdy when in use. We hope you enjoy it!
Kind regards,
The My Babiie Team
Delivery service was terrible and the…
Delivery service was terrible and the staff are not helpful at all i wont be shopping there again
8 septembre 2026
Avis spontané
Réponse de My Babiie
Hi Matty,
Thank you for your review. We’re sorry to hear that you were disappointed with the delivery service and the support you received.
I can see that our Customer Service team has been in contact with you and has helped arrange the return of your item, and we’re continuing to work with you to get this resolved.
We’re sorry that your overall experience hasn’t been what you expected, and we appreciate you giving our team the opportunity to help resolve the situation with you.
Kind regards,
The My Babiie Team
Avoid at all costs!
Avoid at all costs!! I purchased a stroller for my daughter which is recommended for up to the age of 4 my daughter has not long turned 2 and is too big for the stroller! She is under the height and weight limit yet her feet are touching the floor it’s dangerous. It is not safe! This company want me to place my daughter back into an unsafe pram and send them videos?! I have contacted you and all I have been offered is a return, but I have to pay £20 for it to be returned or £10 for a drop off, if I could drive I probably wouldn’t need a pram so that isn’t a option! No where in the return policy does it say you’d have to loose half your payment to return a falsely advertised item. I have taken things further with Klarna 21 days later and still no response from Mybabiie. Pram is unused and been sat in the box since I took it out. AVOID buying directly at all costs! They DO NOT CARE!! I suggest you sort this out asap or I’m taking things further. Imagine having little ones with broken legs on your hands? Im sure you’d do something about it then! I want a contact number ASAP! Beautiful looking and that’s where it gets you, because who doesn’t want a beautiful stroller for their little one? But safety is a massive factor and that’s one you clearly haven’t taken into consideration!
8 septembre 2026
Avis spontané
Réponse de My Babiie
Hi Kate,
Thank you for taking the time to share your feedback. We’re sorry to hear that you were unhappy with the suitability of the stroller for your daughter and completely understand why you raised your concerns with our team.
We would like to reassure you that all My Babiie products are rigorously tested and designed to meet or exceed the required European safety standards. The stroller you purchased is suitable from birth to approximately 4 years of age, up to a maximum weight of 22kg. However, we do appreciate that children can vary considerably in their height and proportions, so a particular stroller may not feel suitable for every child.
When our team asked for a video, this was so we could properly assess what you were experiencing and also check whether there were any fitting or adjustment concerns that we could help with, such as the positioning or adjustment of the harness. We would never expect you to continue using the stroller if you were uncomfortable doing so; the video simply helps our team understand the concern and determine the most appropriate resolution.
We do not offer free returns for unwanted items, and our return options and associated charges are outlined on our website. However, having reviewed your circumstances, I can see that our team made an exception and offered a goodwill gesture to assist with the return of the stroller, so that we could help bring this matter to a resolution for you.
We’re sorry that the stroller ultimately wasn’t suitable for you and your daughter, and we hope the return arrangement offered by our team has helped resolve your concerns.
Kind regards,
The My Babiie Team
A good value high cfsir
We bought this as a gift, as we have one already for when the grandchildren
A good sturdy high chair, wipes clean and folds away.
8 septembre 2026
Avis spontané
Réponse de My Babiie
Hi Jill,
Thank you so much for your lovely review! It’s wonderful to hear you were happy enough with your own highchair to choose another one as a gift.
We’re delighted you’ve found it sturdy, easy to wipe clean and convenient to fold away. We hope the recipient loves theirs just as much!
Kind regards,
The My Babiie Team
I am still awaiting delivery of my order
2 septembre 2026
Réponse de My Babiie
Hi Susan,
Thank you for your review. We’re sorry for any confusion regarding the delivery of your order.
I can see that the item you purchased was placed as a pre-order, with an estimated dispatch date of 15th September 2026. As this date has not yet passed, your order is still awaiting the pre-order stock to arrive before it can be dispatched.
As soon as your order is dispatched, you’ll receive confirmation along with your tracking details.
We’re sorry if the pre-order timeframe wasn’t clear when placing your order, and we appreciate your patience while you wait.
Kind regards,
The My Babiie Team
Easy to order and payment all made…
Easy to order and payment all made easily and quickly. A good price and looks lovely. Delivery was also quick .
4 septembre 2026
Réponse de My Babiie
Hi Lynne,
Thank you for your lovely feedback! We’re so pleased you found the whole ordering and payment process quick and easy.
It’s fantastic to hear you’re happy with the price and design of your purchase, and that it arrived quickly too. Thank you for choosing My Babiie!
Kind regards,
The My Babiie Team
My parcel got sent to a completely…
My parcel got sent to a completely different address.
Had to go elsewhere for a stroller in the end.
26 août 2026
Avis spontané
Réponse de My Babiie
Hi Christy,
Thank you for your review. We’re very sorry that DPD misdelivered your parcel to an incorrect address and completely understand how frustrating this must have been, particularly as you were left needing to source a stroller elsewhere.
I can see that you contacted our team regarding the delivery and that a full refund has since been issued for your order.
We’re sorry that the delivery experience meant you weren’t able to receive your stroller as expected, and we apologise for the inconvenience this caused.
Kind regards,
The My Babiie Team
Can’t really complain about anything…
Can’t really complain about anything there prams pushchairs etc nursery equipment is 100% easy to follow the instructions and good customer services very polite and well spoken with really excellent manners
5 septembre 2026
Avis spontané
Réponse de My Babiie
Hi Kellie,
Thank you so much for your lovely review! We’re delighted to hear you’ve been so happy with our products, instructions and Customer Service team.
It’s especially lovely to hear your kind words about our team being polite and helpful. We really appreciate your feedback!
Kind regards,
The My Babiie Team
Waited over 5 weeks 4 my son pram when…
Waited over 5 weeks 4 my son pram when it was due on the 20th of August
20 août 2026
Avis spontané
Réponse de My Babiie
Hi Victoria,
Thank you for your review. We’re so sorry that you’ve been waiting longer than expected for your son’s pram, and we completely understand how disappointing and frustrating the delay must be.
When an item is purchased on pre-order, we provide an estimated dispatch date based on the stock information available to us at the time. Unfortunately, these dates are estimates rather than guaranteed dates, and occasionally circumstances outside of our control can mean incoming stock is delayed and the estimated date has to be pushed back.
We’re really sorry that this has happened with your order and for the additional wait it has caused.
Please email us at info@mybabiie.com with your order number and I’ll be more than happy to look into your order and provide you with the latest update we have.
Kind regards,
The My Babiie Team
Réponse de My Babiie
Hi Victorino,
Thank you for your lovely review! We’re really pleased to hear you were happy with the quality of your products and that your order arrived quickly.
We really appreciate your feedback and hope you enjoy your purchases!
Kind regards,
The My Babiie Team
Best customer service …
Fantastic customer service, delayed shipment and resolved today , five stars proactive
5 septembre 2026
Avis spontané
Réponse de My Babiie
Hi Lorraine,
Thank you for your review. We’re really sorry to hear about the difficulties you and your family have experienced with these deliveries, particularly when the items are needed for your granddaughter.
We would just like to clarify that the location you’re referring to is not our My Babiie warehouse. Once an order has been dispatched from us, it enters the courier’s delivery network, and the local depot, delivery attempts and delivery scheduling are managed by the courier. We completely understand your frustration that a delivery was attempted at an office on a Saturday when the premises were closed.
That being said, we certainly don’t want to leave you without support simply because the issue has occurred during transit. Please email us at info@mybabiie.com with your order number and delivery details, and I’ll be more than happy to look into the tracking and see exactly what is happening with your current delivery and what we can do to help.
We’re sorry you’ve had this experience, especially after your daughter previously experienced delivery difficulties as well. Please do get in touch so we can investigate your current order properly and work towards getting this resolved for you.
Kind regards,
The My Babiie Team
Super quick delivery l
Super quick delivery and a absolutely lovely stroller . Actually exceeded my expectations great quality and super easy to use. The MB30 will be highly recommend by me!!
3 septembre 2026
Avis spontané
Réponse de My Babiie
Hi Michelle,
Thank you so much for your fantastic review! We’re thrilled to hear your MB30 exceeded your expectations and that you’re impressed with the quality and how easy it is to use.
It’s great to hear it arrived so quickly too. Thank you for recommending us, and we hope you love using your new stroller!
Kind regards,
The My Babiie Team
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