MyBedFrames Avis 

I placed an order for a bedframe and mattress that were delivered separately. There was unfortunately a delay on the bedframe, which required me to phone a couple of times to enquire. I am nevertheless rating 5 stars because I was really impressed by the customer service. The phone was answered immediately on both occasions and the staff members (Nadia and Debbie) I spoke to were polite and really efficient in chasing the delivery and getting back to me with an answer. It's rare to get this level of service and I felt it was worth mentioning. Thank you!

Had to have my reinforced divan bed changed twice as it dipped. On the third time I asked to be fully refunded as the bed was just not working. I was told I would receive a full refund - I purchased the bed in 2022 and they refunded an expired card and account. I notified they team that I no longer had the account and was told to sort it out myself

Ordered the Croxley 2 Door 1 Drawer Wardrobe.
Very poor quality for the price. Worth 1/4 what I paid. Disappointed.
Delivery was slow but arrived in one piece.
I wish I ordered from Daals.

Great bed and arrived as arranged

The company itself is really good, the problem was with the actual delivery. On the website, it clearly states a 2 man delivery and the large item would be delivered to the "ROOM" of our choice. This is were it all went wrong, one of the delivery men stayed in the vehicle, my son had to go out and help the other person to get it into our property (building). Our son helped him to get it up the stairs to our flat. The sole delivery man then left the package outside the front door and would not bring it into our flat. Now, as a rule, I always tip a delivery driver. On this occasion no tip was given because they did not complete the delivery. I hope the people concerned are spoken to and told to complete the contract in full as laid down according to the companies website.

I had cause to return an item and thanks to, Kizzie, from customer service I was able to exchange and upgrade my bed with ease. An excellent service and would recommend.

Ordering was easy, the mattress was delivered very quickly. The delivery drivers had no problem with bringing the mattress up to our second floor flat.
The mattress fits the sofa bed perfectly, and our first guest who used it said she slept well on it

Second time we have purchased base and headboard from here. Good service, helpful delivery team and good quality gear.

Ordered a bed and it arrived as promised.

Couldn't get it put together for ten days. On the day it was being built my old bed was dismantled and thrown away.

During assembly of the bed, one of the fixings within the frame failed. This meant the bed couldn't be built. It was Saturday so nothing could be done until Monday. I slept on a mattress on the floor Sat/Sun night.

Spoke to 'MyBedFrames' on Monday and they said they'd send the replacement parts the following day.

After another night sleeping on the floor, the parts arrived at noon the next day. But only one of three items were delivered. Despite me receiving an email confirming all three parts would be sent, whoever read the request only sent one of the parts.

I rang 'MyBedFrames' again to explain that sleeping on the floor was exacerbating my health conditions and that I couldn't face another night of it.

The best I was promised was delivery of the missing parts the next day.

I asked where they were dispatched from? The warehouse was in Nottingham... just over an hour away. So my partner and I drove there to collect the missing parts.

Got home and put the bed together only to find cosmetic damage to the replacement headboard. I've managed to cover it so not too much of an issue.

Now the bed is up, it looks very nice. It was easy to assemble eventually.

I was refunded 10% of the cost of the bed which is better than nothing.

I'm not going to make any recommendations regarding this company... I'm just sharing my experience and it's up to you.

Excellent product and service. Bought low 8 inch bed base and matching headboard. Both top quality. Customer service great. Prompt delivery.

Do not even bother ordering your beds from here worst customer service not helpful at all!
Was expecting a delivery yesterday yet still not received my item contact my bed frames for them to tell me they are unable to do anything as the bed has left their warehouse. After seeing mixed reviews online about ordering from my bed frames I gave them the benefit of the doubt I trusted that I would receive my item with no complications clearly my bed frames has had customer complaints about their atrocious delivery service yet nothing has been done I strongly advice for them to look into a new courier service an stop messing their customers around!
I'm still in the process to resolve my issue with out the help of mybedframes.

Not very good company from what I’ve experienced so far. I was interested in one of the sofa beds. I called and explained that I have concern about sofa possibly not fitting through the door. I did say I had a sofa before that was technically larger in size barely squeezed through and I was looking for some sort of confirmation if they think this one would fit considering the width of the door. Or if it won’t fit if they will take it back? Well.. the lady on the phone didn’t know anything and she was going to find out and call me next day. No call.. so the following day I called again and she said she will call me back next day.. again nothing so I’ve called again the day after and a man answered and basically told me if the sofa won’t fit they won’t take it back cause it’s made to order?! So you are basically left with sofa outside your house? How is it made to order if you choose from specific size on the site?? It’s not custom made sizes. It’s a shame as I really liked it and would be great in my small bedroom but i’m not going to order it if there is even tiny chance it won’t fit! The feedback received to my comment also very poor. If it takes you more time to investigate and you promise customer a call back you call back to say hey it may take lil time.. you don’t. Promise to call next day twice and never do!! Really bad!

The service from this company has been terrible. We ordered a bed and after approx a week, 2 out of 3 packages arrived. We received a headboard and bottom section but no actual bed base. We were told that the third package would be delivered the next day. 10 days later and after a number of phone calls and promises of delivery, we still don’t have a complete bed frame. Apparently the first package was lost by the delivery company and a replacement has now also been lost, with the supplier unable to confirm when the problem will be rectified. So disappointing and incredibly frustrating with no end in sight! I’d advise the company to choose a different delivery company and for customers to purchase a bed elsewhere.

Delivery was great and arrived in time , the chairs I ordered are excellent quality and same as on the pictures. . Lovely colours and woodwork , would buy again 5*

The delivery could have been as early as the day after we placed the order but we were having a carpet fitted so waited. The delivery was within the time range given and was efficient. The bed was really easy to assemble. 38 minutes. It is extremely comfortable.

Great customer service when I asked for samples. Delivered in a timely manner and packaged really well. Best price online for this product.

Ordered a lovely bed that was great value for money! Had a bit of a hiccup when the bed was collected by a neighbour and Nadia in customer support was super helpful in chasing the bed down. Would be helpful in the future if the delivery service could call beforehand.

Excellent customer service. Goods ordered, delivered on time. Excellent quality, goods supplied as described. Had small issue which was rectified promptly. Would definitely recommend.

11/10 for absolutely FIRST CLASS customer service. Nadia answered my call on Thursday on the first ring and by Friday lunchtime I had received our gorgeous new bed which looks super stylish and is very comfortable.
Thankyou Nadia and well done MyBedFrames for choosing excellent staff and excellent products
If, like me, you are worried about ordering online from MyBedFrames, don’t be…you will not be disappointed