Mychildsroom Avis 

I ordered a bed for my daughter in April 2026, it is now September and it hasn’t been delivered. What’s worse is that the company are not responding to me via email, phone or WhatsApp. I have been extremely disappointed with their customer service (huge lack of) and my poor 5 year old daughter has been sleeping in a bed which she is far too big for. I’ve never known a company be so poor at communicating. I have emailed them one final complaint and if they do not respond or deliver I will be contacting my CC company (but I think I should have done this ages ago).

As a side note, my Mum contacted them pretending to be a new customer and when she mentioned the long delivery of my bed they said their standard delivery is 30-40 days. They then said that my bed has been delivered but yet there is zero proof of that and it clearly hasn’t. They are now not responding to her.

Update - they have been in contact and have told me I will receive a delivery date next week. Week commencing 21st Sept. Watch this space….

Update: it’s now been 6 months since I paid for this headboard and I still don’t have a refund or the headboard. Absolutely disgraceful. They offered me a refund when I posted my original review if I removed it!! Honestly, don’t waste your time or money on this business, I feel like I’ve been scammed.

I ordered a headboard on 11 March 2026 and here we are in early July and still no headboard. I have chased and chased, frustratingly they very rarely answer the phone. After reading a review on here I started hiding my phone number so it displayed as ‘no caller ID’ and only then did they start taking my calls! I have received several promises of delivery, none of which happened. They seem to blame the courier every time but when I’ve asked for proof, they are unable to share any. Utterly frustrating. Worst customer service I’ve ever experienced.

Ordered a bed on 14th June and still not received. Was told up to 25 working days when asked for a delivery date. Unfortunately that came and went. I've emailed and called numerous times and keep being told it will be delivered next week. Really disappointing. I am now assuming this is not a genuine company and I've raised a dispute with my bank to get the money back. I would recommend that you do not order from this website.

I ordered a children’s bed from MyChildsRoom after reading mixed reviews. Although some customers mentioned long delivery times and poor communication, most seemed happy with the product quality, so I decided to take the risk.

As soon as I placed the order, I emailed the company asking for an estimated delivery time. They replied quickly, saying the negative reviews were from a single customer trying to defame them, and assured me delivery would take 20–25 working days.

After 25 working days passed with no update, I contacted them again — and this is when the problems began. They rarely pick up the phone, don’t return voice messages, and communication through WhatsApp is extremely slow and inconsistent. Since 7 July, I repeatedly asked for updates, but they never provided a clear delivery date. Instead, I received excuses such as “the dispatch manager will call you” (never happened) or “we attempted to call you” (not true). Every message felt like a delay tactic rather than genuine help.

Getting a tracking number took several days and required multiple follow‑ups. The whole process was unnecessarily stressful — not because I was impatient for the bed, but because of the complete lack of honest communication, updates, and professionalism.

The bed eventually arrived. It looks sturdy and attractive, but it came without assembly instructions. Additionally, if you attach the headboard to the bed frame as designed, the mattress slides out at the end. We had to fix the headboard to the wall to keep the mattress properly in place.

I have order the bed on the 13th of May and received it on the 7th of August.

Overall, the product itself seems good, but the company’s customer service, communication, and reliability need major improvement. Based on this experience, I would look for other options if I needed to buy another bed.

I placed an order for a single bed on 22 May, and as of today I still haven't received it. What's even more frustrating is that I haven't been given a delivery date or any clear update on when I can expect my order.
I've contacted customer service multiple times, but communication has been poor and the issue remains unresolved. Waiting this long for a bed without any meaningful information is completely unacceptable.
I would not recommend this company based on my experience. If you're considering ordering from them, be prepared for long delays and a lack of communication.

Update: The company claims they cannot identify my order, yet they called me the day after I left this review and offered compensation in exchange for removing it. I declined, as my review is a genuine reflection of my experience. As they still cannot provide a delivery date for the bed I ordered on 22 May, I no longer wish to receive it.

Awful company! Do not order from these. 35 days since ordering a bed and still not received. States 10-14 working days on website. 35 phone calls and serval messages we still have no confirmation of when the bed is arriving. Just full of excuses when contacting the company.

Excellent service we have two of thier lift up storage beds bought at different times and we are impressed with the quality and workmanship of both and would recommend them to anyone.

Over a period of 4 months, the debacle unfolded:
Firstly, in December 2025, the two beds which I was promised for Christmas, did not arrive. Numerous phone calls and excuses later, they were received, only to find that the headboards (which cost over £300 alone ) were not the correct item; There followed the farcical messages. Excuses such as, but not limited to; They will arrive next week; the following week; definitely the next week; delivery lorry broke down; the chap is in hospital; machine to make the headboards has broken down; mended now and I’m first in the list; they’re waiting in the warehouse; the manager will call me back - it was never ending and only got resolved when I threatened to enter a charge back with a date in 14 days to receive the delivered parts.
When the headboards eventually arrived, they are not the same colour as the beds, but I really could not go through it all again so have accepted.
I bought in November when all the reviews were good, but I feel something changed, maybe a change in management. I don’t think the current management know what they’re doing as reviews since December have a similar theme to mine.
Even though the beds are really nice, I would NEVER use this company again
UPDATE: Well …. my post prompted the quickest response I’ve had to date; ‘Ash’ from MyChildsRoom called, apologising for the bad service explaining that all previous employees have been sacked, blah, blah, blah and effectively offered me compensation to remove my review. I know this is the case as the offer was withdrawn when I declined to remove my review as I don’t want anyone else to receive such service.
I hope no one else accepts the ‘bribes’ or Trust Pilot will be a worthless platform.

Ottoman bed ordered for small box room with mattress. Delivered and put together in a professional manager. Very comfortable bed.

If I could leave ZERO stars I would. Everything about this "company" is appalling! Please don't waste your time and money ordering anything from them. The communication is the worst I have EVER experienced. I ordered a single ottoman bed with winged headboard before christmas for my daughter. The bed didn't arrive until FEBRUARY. That was after NUMEROUS phonecalls, emails and WhatsApp messages. Each time I eventually managed to get through, I was fobbed off with excuse after excuse. I was told it had been dispatched when it hadn't been (I checked with the company they said was going to do the delivery), dates they said I'd recieve it would come and go. Still no delivery. When the bed arrived it was poorly made, had damage and was a different colour to the swatch sample I had requested previously. Yet I ordered the same colour name as the swatch. I took photos and videos and contacted them the following morning (the bed was delivered late Sunday evening). I was told they will arrange to collect the base as that was where the damage was and leave the headboard with me. They will assess the damage and then I would have to wait once more for them to send a new one back to me. I said that was unacceptable, especially after waiting much longer than their delivery time states. Bring a new base to drop off when you collect the damaged one. But no, they said they can't do that. When questioned about the colour difference, they said there is always slight differences. I stated that the difference wasn't slight at all. It was completely different. Also, if the colour always has slight differences, how could they guarantee the new bed base would match the headboard they was wanting to leave with me. I requested a refund more than once because by this point I had had enough. Days and weeks would pass with me constantly having to chase them regarding the bed. I finally managed to get a refund through Klarna as I had made payment through them. But the refund wasn't issued until MARCH. Luckily I found the same bed, with the correct colour from a much more reputable company AND it was cheaper! Oh and My Childs Room website says 2man delivery. It wasn't. One man turned up and my son had to help him get the bed off the van and into my house. Months had passed after having the new bed and these cowboys from My Childs Room contacted me to query the damaged bed that finally got sent back. That was a whole next piece of drama. I had the bed standing in my hallway causing an obstruction for over 4 weeks, because yet again, they lied about the date they would collect. It became clear that they had been fobbing off the delivery company with lies also.
Overall to summerise by far the worst "company" I have ever had dealings with. They caused me untold stress and upset to my daughter. I would NEVER recommend them to anyone!!!!!!

STAY FAR FAR FAR AWAY FROM MY CHILDS ROOM!!!!!!!!!!!

UPDATE
I was contact very soon after leaving this review at 21:50 via WhatsApp. I sent proof of what the problem was with my order. To then be offered compensation. Firstly, I said that sending customers messages at that time of night is highly unprofessional! I then followed up with there is nothing they can do and I will not be going through it all again with them. I was told the "company" is under new management, all previous staff have gone, they want to make it right and proceeded to offer me £40 as compensation if I remove this review. They said they are a small business and want to make it right. I said no thank you, there's nothing they can do. Baring in mind we are now in JUNE, months after I finally managed to get my refund in MARCH. For a bed that was ordered in DECEMBER and delivered damaged, poorly made and the wrong colour in FEBRUARY. To then be asked how much money would I want to remove the review. I basically ended up having to ignore them. No way would I be falling for more of their lies. Nor would I willingly remove my honest review of my experience with them. People need to know!

Great quality bed. I was not expecting such a good quality bed for such a good price. I was very pleased when my new bed arrived. I have an ottoman side lift single bed which gives me so much storage in a small room. All round brilliant service. Thank you.

Absolutely awful experience with this company, I am still awaiting my refund for £866.40 for the beds and mattresses that I ordered in April and didn’t ever receive. I placed an order with the promise of a quick delivery as we were moving house, however this was a lie and we didn’t receive our beds and mattresses. After many weeks I went to my bank to request a refund as I couldn’t trust the company to give me one. I still haven’t received this refund as the company haven’t responded to my bank, deliberately prolonging the process for me. I have been lied to, I have had my money taken, I have been harassed every time I have attempted to leave a review to warn other potential customers. This has been the worst experience I have ever had with an online purchase. MyChildsRoom have used every trick in the book to try to silence me as a quite rightly unhappy customer, and I have seen many other reviews from others saying the same.

DO NOT ORDER FROM THIS COMPANY

I placed my order under the guise that there was a 15-20 working day delivery, we are now over 60 working day. To put that in dates, I ordered on 09/04/2026 and it is now 18/06/2026.

I have emailed/phoned multiple times and keep getting told it will be delivered this week. Then when I said I would like to cancel my order ( I could have made a bed myself by now) I was told the bed would was being collected tomorrow and given a tracking number. Suprise, suprise the bed was not collected. I will not waste my time contacting them for a refund. I will contact my bank and hopefully they will resolve.
Its not just poor communication, its complete lies, being told over and over again false information.

I have never ever experienced such poor customer service. If they were honest, I would hold out and await my order. But you are not dealing with honest people.

Update: Refund received, but very disappointing customer service experience
I placed an order for a bed for my young daughter with My Childs Room on 04/04/2026. The website stated a 15-day delivery timeframe, so I expected the order to arrive within that period.
Unfortunately, the bed never arrived. I contacted My Childs Room several times by email and phone to chase the order, but I was repeatedly told I would receive call backs that never happened.
After weeks of waiting, I officially cancelled the order and requested a refund on 28/05/2026. Within an hour of cancelling, I was sent a tracking number, despite the order already being cancelled. The tracking on the SGK courier website remained showing “processing” and no delivery took place.
I was later advised on 05/06/2026 that my refund would take 7–10 working days to clear. The refund has now finally been received on 16/06/2026, but only after chasing.
I have since been contacted multiple times by email and WhatsApp asking me to remove or change my review now that the refund has been processed. However, this review reflects my experience of the ordering process, communication, missed call backs, lack of updates, and the time taken to resolve the issue.
For comparison, I ordered a replacement bed from another company on 29/05/2026 and it was delivered within a week, despite their stated lead time being up to 10 working days.
I appreciate that the refund has now been completed, but the overall experience was extremely frustrating, especially when ordering a bed for a child and relying on the delivery information provided. I hope the company improves its communication and customer service process going forward.

Further update following the company response:
I would also 'like to clarify a few points for accuracy' - When I placed my order on 04/04/2026, the website showed a timeframe of 10–14 working days (with 15–20 working days stated for bespoke orders). I do have a screenshot of the original timeframe, which appears to have since been updated on the website.

I appreciate the company has stated the timeframe is now 20–25 working days. However, the product page “timeline” at the bottom of the screen and the current delivery timeframe under the 'delivery policy' section on the websote both currently still show a 15-day turnaround, so I believe the delivery information could be clearer for customers.

Even using the updated 20–25 working day timeframe, my order still exceeded this. I placed the order on 04/04/2026 and cancelled on 28/05/2026, which was around 36 working days later (not including the 3 bank holidays during tjis period), before the order was cancelled.

My main concern was not only the delay, but the lack of communication throughout the process. I contacted the company multiple times and was repeatedly promised call backs that never happened, leaving me to continue chasing for updates.

I requested my refund on 28/05/2026. The refund was processed on 16/06/2026 after leaving this review and received in my bank the following day. I have updated this review to reflect that the refund has now been received, but I still believe the review fairly reflects my overall experience.

Avoid this company!
Nothing but hassle!
No delivery after 2 months.
Refund only after 3 weeks of chasing.

Their website promises 15–20 working days for delivery, but after 2 months, I received nothing — not even a proper update. I had to chase them repeatedly, and each time I was given empty assurances that the bed was on its way, then nothing.

Calls weren’t returned, and when I finally requested a refund, I was told I’d get a call back. As expected, no one called.

When I asked the guy for his name he said A..... (I can't write the actual name because of Trustpilot policy), then a couple of weeks later he told me it was Z....- when I questioned that, he fobbed me off with A.... is his surname! Lol!
It is things like this all the time- taking the customer for a fool.

After 2 months of waiting, I asked for a full refund, which they ensured would be given within 10 working days.
I finally received this after 3 weeks (and after I had written this review!).

I rarely write reviews, but I feel the need to warn other parents because I have a very disappointed little girl who has been waiting for her bed since March!

Feedback would be... don't take customers as fools. Be honest about delivery times. Give a refund in a timely manner. Stop fobbing people off!

Initial buying experience was good, and the bed was delivered without any issues.

However, the fabric on the bed started to detach after less than two years of normal use.

When I tried to reach the company about this, they did not reply—claiming they never received my email. They only started communicating once I wrote a negative review, asking me to take it down and promising they would help me sort out the issue.

I took down the review, but the subsequent customer service was incredibly frustrating. Over several weeks of back-and-forth communication, they repeatedly refused to acknowledge UK consumer law—which gives consumers up to 6 years to claim a repair or replacement for manufacturing defects. Instead, they dug their heels in, insisting they only ever offer a 12-month warranty, and demanded 50% of the bed price just to send a replacement lid. I was lucky I bought this using AMEX, as I was able to get some money back through them.

UPDATE: After I reposted my review, the company contacted me again on WhatsApp. They were quite unprofessional and unhappy about the negative feedback, claiming I was being unreasonable and trying to harm their business. They ultimately offered to send the replacement part for free, but requested that I take the review down in exchange.

I have decided to raise my rating to 2 stars because the rest of the bed structure is otherwise okay, but I am keeping this review updated to accurately reflect my experience especially with their poor customer service. Would not buy from them again.

Very disappointing experience from start to finish.

I ordered a bed for my child’s room based on the delivery timeframe advertised on the website at the time of ordering. What followed was approximately 8 weeks of delays, inconsistent information and repeated chasing for updates.

Communication throughout was extremely poor. I experienced missed callbacks, ignored messages and repeated promises of updates that never materialised. On several occasions I was told I would receive updates later the same day, only to hear nothing and have to chase again myself.

I appreciate delays can happen, especially with made-to-order items, however the biggest issue was the lack of honesty, communication and reliability throughout the process.

After losing confidence in the company’s ability to fulfil the order properly, I cancelled and pursued a refund through my bank.

Based on my experience, I would not order from this company again. I wish I could leave 0 stars and worst company I’ve ever dealt with

UPDATE:this is your reply to me after I contacted you this morning as you advised me:
„we will collect, but the review needs to be taken down„
I paid for Samoa Organic Cotton
1000 Luxury Pocket
Spring Mattress £420 and you have DELIVERED HARMONY
Your response:” Samoa is just a name we give, The name can be anything we want to call it but the product is correct”
I paid for Ferrari and you have delivered Ford but both of them are cars so it’s ok. 😂😂😂
You advertise one product and deliver completely different to one in the photo and description on your website claiming it’s the same product.
That’s fraud.

I’m happy for you to set the date and collect which ive been trying to do for months.
You won’t do collection as I’m not willing to take the review down. My response: I will update accordingly when the matter is solved. Mattress collected and refund processed.

What is particularly telling is that you have only responded now—almost three months after I posted my review in May. We are now at the end of July, approaching August, yet you ignored my concerns at the time and have only chosen to reply publicly months later.

Your statement that “the mattress supplied matched the product ordered” is false. I paid £420 for a specific mattress. After I contacted your own customer service, I was informed that the mattress I received was worth approximately £120 less than the one I had ordered and that it contained foam, whereas the mattress I purchased did not. I have screenshots of all our correspondence confirming this.

It is also completely untrue that I failed to cooperate with the return. Throughout our communication, I repeatedly asked you to arrange collection of the incorrect mattress. Despite my repeated requests, you never provided a collection date, never booked a driver, and never gave me any confirmed arrangements for collection. The delay was entirely on your side, not mine.

I have retained all emails, messages and screenshots documenting our conversations, and they clearly contradict the version of events you have now chosen to publish.

Rather than rewriting history, you should acknowledge the poor customer service I received and take responsibility for how this matter was handled. The experience was unacceptable from start to finish and fell far below the standard any customer should expect.

It also makes no sense for you to suggest that this was simply a matter of “personal preference.” Why would I leave a one-star review if I had received the correct mattress and been happy with both the product and the service?
Had I received the mattress I actually paid £420 for, and had your customer service dealt with the issue promptly and professionally, I would have been delighted to leave a glowing five-star review. Instead, I received the wrong product, spent weeks trying to get the matter resolved, repeatedly asked you to arrange collection, and was met with delays, excuses and poor communication.
My one-star review reflects my genuine experience as a customer. It was never about changing my mind or simply not liking the mattress—it was about receiving the wrong product and the unacceptable way my complaint was handled.
Finally, your suggestion that I should now contact you directly is astonishing. I did contact you directly—repeatedly—for months, starting in February when the wrong mattress was delivered. Despite my many emails and messages, you failed to resolve the issue.
I was the one constantly chasing you. I repeatedly asked you to arrange collection of the incorrect mattress, while you continued to give excuses and never confirmed a collection date or arranged for the mattress to be picked up.I have been contacting you repeatedly since 24 February, after you delivered the wrong product. On numerous occasions I provided dates when I would be at home and specifically advised you of the periods when I would be away, so that collection could be arranged. Despite this, you failed to organise the collection or resolve the issue.
To now suggest that I should contact you again is frankly embarrassing. I have done everything required of me for months. It has been your failure to respond appropriately and arrange the collection that has prevented this matter from being concluded.
Based on my experience, your conduct has been dishonest, misleading, and wholly unacceptable.
You have repeatedly made promises that you failed to honour, changed your position whenever it suited you, and provided contradictory information throughout this process.
For months, you have retained my money while leaving me with the wrong product, despite my repeated attempts to resolve the matter. Your actions demonstrate a complete disregard for your legal obligations and for basic standards of customer service.

Very very poor service, customer service diabolical to say the least. I had high hopes and always support small businesses. Ordered a bed, waited from February to April, bed arrives ....minus the headboard.
I was assured by the owner that the headboard would arrive when he had sourced a courier which took a further 2 weeks, I was told it would arrive 1st or 2nd May.......to this day still no headboard.

So had previously wrote a review which is based on my experience. Once the review was written we were soon contacted pleading to take it down and that everything would be sorted.... well it isn't and this company is a complete joke! No accountability at all and always some excuse!

Please read the original review below!

After a long time chasing them for a delivery date we were told that the courier had collected the bed, a week went by and there was nothin. We called them again to find out where the bed was we got nothing but excuses! Finally we received our bed but was not surprised that the something would be wrong. A missing head board! We have been getting told for 4 weeks now that it will be arriving, still nothing we were told 5 days ago that the courier has it and it would be here by friday. Still nothing and no kind of communication! All we have seemed to have to do is have to chase this company for our order, even after missing parts of it he still cant seem to get it right. Always an excuse and always chasing! If you really fancy wasting your time then go ahead. The quality and price is easily matched with any small bed company out there! Its nothing special thanks for the mess about!