Myer Avis 

Staff are very friendly sometimes too friendly. Let me shop

My wife purchased an expensive Bluetooth speaker for my birthday that is coming up. She just opened the box it was shipped in and found impact damage to one corner of the speaker box. This is totally unacceptable. I will not be buying anything from Myer ever again online. Nope!!

Should be a zero. Wish Ihad checked the reviews Before I shopped. Online customer "service" is the worst I have ever experienced. They stall and make it so hard to get a refund that I am sure many people give up. Which is what, I am sure, they hope you will do. Inflexible and unhelpful. They just read a script and dont listen. Will never shop with Myer again.

I have now placed three separate online orders with Myer for three different leather jackets, and every single order was cancelled approximately a week later with the same message: “Unfortunately the item(s) in your order are no longer in stock and we're unable to deliver it to you.”
The three order numbers were:
• 1168961850
• 1168750768
• 1168870546
What is particularly frustrating is that the items were shown as available when I placed each order, the orders were accepted, and I was then left waiting for around a week before being told the stock wasn't available.
I completely understand that stock can occasionally be incorrect, but having this happen three consecutive times with three completely different products suggests there is a serious problem with Myer's online inventory or fulfilment process.

The online app is an absolute abomination. Added a previous order to an order I was making. Didn't notice till the delayed order confirmation came through. Tried to use online concierge, just another utter waste of time. There solely for the purpose of looking like they're doing something when in reality not addressing any problems. Rang as soon as I could the next day. Sorry, sorry, sorry, sorry but no even when it is their app which is the problem the sucker of a customer by as to wear the brunt of their idiotic app. Sorry can't cancel. Continually cutting your call out when they supposedly are looking to address your problem. I have made the decision that I will no longer be a Myer customer as I only shop there online and their app and customer service is so appalling. Shame on Myer. No wonder they are going down the gurgler!!

Over charged for an online order 3 times, Myer sent me a email acknowledging the error and stated a refund with in 10 business days. Now over 3 weeks and still no refund. Customer service and account department are appalling.
Shame shame shame myer

I wish I could give 0 stars. On line customer service appalling. Ordered 3 dinner sets. Received 1 and a set of saucepans I did not order. Returned them and was assured I would get other 2. 5 weeks later and 3 phone calls no dinner set and still owed money. Very patronising staff on line. Expectation I would know courier and exact time of delivery. Why don’t they have that information? Gave order number . Will never order from them on line again.

Purchased several items from the kids wear department at Fountain Gate this morning, the assistant was very nice but obviously forget to de activate the security tag on one of the items, got a tap on the shoulder at another store i visited at the centre, in front of several other shoppers and was asked to prove I had paid for everything. I know that shop lifting is a problem in centres right now, but I can tell you it was a horrible experience and totally could have been avoided.

I have been trying to contact the ladies shoe department at Marion Myer for the past 4 days. I have called at least 5times a day. Not once has the call been picked up and I was also given the direct line to the team. This is disgusting customer service. Another store also tried to call them on my behalf, and they too had no answer.

Been shopping with Myer the last 10 years. Recently ordered a mattress with them, within the next day it dropped the price before the item shipped out. Been tried to contact them over the phone and email. Got their reply saying they have no right to refund or issue a credit for the difference and order is in process unable to cancelled the order. It has been 5 working days, item still not shipped yet. I don’t understand why they aren’t unable to cancelled instead. You are not giving my money back at the same time you are not sending out the product. Hopeless!

l am from Geelong, and l rang Myer Doncaster store to purchase a kitchenaid cordless hand blender from them because Geelong were out of stock, the gentleman that helped me in small electrical dept was so gracious and helpful, his kindness overwhelmed me, he then got his manager to ring me back for my delivery instructions, and he too was super kind, the service was 10 out of 10, thankyou Myer

Ordered a tv cabinet through myer marketplace and only half of it got delivered, now they won't even refund me, they use dodgy delivery services that have security issues and poor communication.

Thank you, Geraldine, wow what amazing service. Geraldine was extremely helpful and supportive best shopping experience l have had in Myers for such a long time. Myer please appreciate this employee as l can’t express how grateful l am for her customer service. Such a super star ⭐️

Two weeks of no information. $1,289 paid for a mattress No one is responsible for delivery, no one knows where this mattress is.
Myer gave a delivery number by phone call,but it was false information. Never buy from Myer. They don't even know what they've sold, where the product comes from, its quality, or who will deliver it or when. This business should be handled by the police!

very disappointed . Customer service wasn’t help at all . ordered 3 items , only one came, the rest missing and it has been a month I’ve been told to wait and wait

Put through an order for over $500, the address was correct when i put through order but when I received my confirmation email it had grabbed a really old & incorrect address which I cannot find on my Myers One or Myers Account. Rang Concierge who is an overseas call centre, told they couldnt do anything and I would have to redirect the delivery. Then they cancelled one suitcase, the other suitcase still has not been shipped. Meanwhile I am still awaiting my refund, they are refunding the incorrect amount, noone to take accountability. I ordered another case Click and Collect which was ready the very next day.. The first case still has not been dispatched.. Myer's you are a large Australian Company, Customer care means, care and accountability with an option to resolve in Australia, not with an overseas call centre who advised they cannot do anything. Hopefully I will receive my case before I go away..Myers Do Better.. Not worth the save with your average 1.2 rating on Trustpilot

The garments were good quality and easy to return with labels attatched if not suitable
Will buy again

What’s the point of running a sale, heavily advertising it, taking your order only to then advise a week later that they don’t have the stock to complete it.

A disappointing interaction and just another example of the slipping standards of Myer.

My feedback relates to both my online order and my in-store experience. Myer sent me the wrong cap. After multiple failed calls and long wait times, Customer Service acknowledged the mistake and told me to visit my nearest store, where they would arrange to have the correct item sent to me. I then went to the Fountain Gate store, only to be told they couldn't do that. My only options were a refund or Click & Collect from the CBD or Highpoint. I live in Pakenham, so expecting me to travel that far to fix Myer's mistake is unacceptable. Poor communication, no accountability, and a complete waste of my time. This is simply not the level of service you expect from a major retailer.

If only there wa ls a way to peave anegative star review.

No matter what do not buy anything from myer online. I have purchased through them three times, more fool me. The best experience i had was a 1 month delivery time for a hat. The worst i am still waiting for their resolution process after 7 weeks waiting for a jumper. They have stated they cant do anything until the courier gets back to them as it was delivered to the wrong address at myers mistake. There is no way to speak to a supervisor, no escalation process, refusal to provide a refund and zero care given by them.

DO NOT USE THEM.