Myer Avis 

I have been a loyal Myer One member since 2017, and I am very disappointed with the experience I have had today.
I placed an online order, an old delivery address automatically populated during checkout. Unfortunately, I did not notice it before submitting the order. As soon as I realised the mistake, I contacted customer service in the hope that the delivery address could be corrected before the order was dispatched.
I was advised that it is not possible for anyone to amend the delivery address once an order has been placed. Instead, I have to wait until the parcel has been handed to the courier and then attempt to arrange a redirection to my correct address, which is in a different state.
I understand that I should have checked the delivery details more carefully, and I accept responsibility for that oversight. However, I find it very disappointing that there is no process allowing customer service or myself to update a delivery address immediately after placing an order and before it has been dispatched.
I do hope that a process is working in the background to fix this issue. Otherwise I will order my products direct from company

I will not shop with Myer anymore. So disappointed with online orders going to marketplace without being advised. It has been my experience that it is a waste of time to order through market place if you want to receive your order in time for a special occasion. My order is officially delayed, spoke to customer service who even confirmed that I was wasting my time complaining about a market place order as they would just mark as label created. All I got was an email to confirm my order would not be shipped. It seems when you place an order and pay online with Myer you don’t know who you are paying😔

Warning to other customers do not buy clothes though online shopping.when on sale. I made a mistake buying 2 dresses through online shopping which were on special. Most online shopping outlets allow customers to exchange or get money back if customers arnt happy with purchase eg not fitting, or the clothing does not suit the customer. or any other reasnoble reason. This ridiculous policy needs to change for online shoppers as there are many reasons why people chose to shop online and most online shopping experiences ive had have been excellent with other companies and outlets. with no issues about exchanges or getting money refunded. I will not be doing any online shopping through myers again Also it is very rare that i will go to a Myer store from my residence unless i am in the visinity. So congratulations Myer u have lost another customer Do Better

I will never shop with Myer ever again there standards have dropped and are actually a dead set joke im amazed they are still in business.one can only hope they will go under and cease to trade,I brought a pair of shoes from myer and upon arrival they did not fit me so I tried using there online portal to sort out my problem as they cost me $70 they came back numerous times with sorry they can't be exchanged because of a change of mind,ummm Hello I did not change my mind they did not fit me ? SO now im stuck with a pair of shoes that dont fit and im out of pocket $70 I'd call that theft if you ask me take my $70 and say too bad we dont or won't exchange for a bigger size,its theft is what it is as the shoes are absolutly useless to me !!! You will never get my business or money again myer im done with you pathetic people.

Worst online purchasing experience of my life. Huge weeks long delays in dispatching my $500 speaker. In the meantime, I had moved locations and needed the item to be sent to my new address which was refused by both Myer and the shipping company and was told I just had to HOPE FOR THE BEST that random person receiving my $500 parcel would act in gold faith and refuse the package AND if they did, it could take another 8 weeks to resolve at which point I would have to repurchase AND lose out on the sale price. Reminder, this was ENTIRELY Myer's fault with the original delay. I was then refused a refund of my original shipping fees and told I would have to pay additional new fees to ship to new address if RTS was completed. (This is all INSANE btw) I managed to intercept the parcel with a 5 hour detour (!!!) and when I opened the box, realised it was the wrong item. I immediately filled out a returns form which was approved with a photo and posted it back to Myer. I purchased the correct speaker from Harvey Norman the same day. My return parcel was delivered to Myer Returns within 3 days. Another 22 days and several attempts to follow up went by with absolutely no information, no one could find this parcel. I finally had a rep who took the effort to investigate and was told that the item was refused by Myer Returns as it had been opened (despite return approval) and sent back to the WRONG postal address AGAIN, 5 hours away! Now it was being held at the post and was going to be "destroyed" as it had been awaiting collection for several weeks. I had absolutely zero notice of this at all, not on my account, emails, auspost app, phone call, nothing. So I now have 2 $500 speakers one of which is entirely useless to me. I live in a BUS and have absolutely no room for this gargantuan, expensive, reminder of Myers asinine incompetence. Absolutely abhorrent customer service, attrocious and illegal behaviour and a complete dismissal of their own policies and procedures. I will NEVER step foot in a Myer again. This has cost me HOURS of my life, weeks of follow ups and over $1k for bullshit that was never my fault. I am waiting to hear back from ACCC. How is this legal?

Horrible customer service.
I ordered online and an item was missing from my delivery. I tried talking to someone on the Myer Concierge chat but one chat ended when I went to retrieve the SKU number and then the next person just stopped replying. I’ve called the customer service number to try and talk to someone and it’s been 20 minutes and no one has answered. Myer has no email for customer service so I’m airing my grievances here.

I bought a men’s hoody online for my son’s birthday and they left the security tag on. Now I have to go into the store to get the tag removed which beats the purpose of doing an online shop. As I’m working I can’t get there until after his birthday so very annoyed with The Parramatta store and for the customer service I received when I called to explain. Never shopping from them again.

I did all of my shopping on Myer online and spent many thousands of dollars with them. We never received an item and when I contacted them I never heard back from them. I then bought a second pair of pants for my husbands trip which it also didnt come. Today Ive followed up and they just said too bad. Ill never buy from them again

Would give zero star if possible. Absolutely disgustingly poor customer service. Has taken 3 days for someone to pick up a phone at at least 7 of the branches in Sydney and including Shellharbour. When finally reached a store the sales person had no idea how to answer query regarding cancellation of an item with online shopping. I will never purchase from this store again...my mental health is too important to be put through this experience ever again.

We have always bought Myer gift cards for birthday n xmas gifts for interstate friends/relatives. If you are buying one for someone who prefers a physical rather than a digital card, buying them in-store and mailing them yourself is a better idea than buying them on-line. Australia post takes approx 3 days interstate delivery but my recent online purchase of a physical Myer gift card took 12 days to arrive, completely missing my relative’s birthday. The Myer website had specified delivery would take 3-7 days. Sent feedback to Myer and received an apology from their rep Mark but will not be buying gift cards from them again.

Delivery was prompt however, exchange process is ludicrous, the product was faulty, the right pocket wasnt stitched closed. I needed it asap for a birthday gift and called the store to see if they had stock to exchange and was advised that I could, but would need to process and online refund first and purchase the new pair then wait for the money to come back...sorry, I just paid $110 for special edition tracksuit pants for a gift.......they are faulty, you have stock in store... I should be able to just come swap them, thats what EXCHANGE means right?. We dont all have unlimited funds to just buy another pair and wait for a refund. Terrible exchange policy. Couldn't swap online either as would need to post back, wait for approval and wait for new pair to come out, by then it would be too late.
Proof of purchase and a brand new unused faulty item should be enough to warrant a direct exchange in store. Poor form Myer.

My card expired two months ago. I called the customer service line to ask for a 1-day reissue so I could use it today, but they said it is not possible, whereas other companies would do that with their gift cards. Very poor customer service. have a baby not having enough time to use my gift card before.

Ordered for click and collect the night before.
Organised my diary the next day so that I could pick up the item.
Phoned at 11:30 am and was told that I would be contacted within the hour to collect as it had already been picked.
Finally received a message at 4:22pm that the item was ready.
Now too late for me to get there and collect. My day now wasted while waiting. No wonder Myer is struggling to survive.

Always understaffed. Especially the women’s shoe section which needs staff members to go and find shoe sizes and they are usually short-tempered because they are overworked. Clothing section also needs more staff members because it is always ever so difficult to get to talk to someone.

I made an online purchase and accidentally noticed at checkout that my old address was selected. I contacted Myer straight away hoping they could help, but after speaking with multiple teams (online chat, store customer service, and phone support), I still couldn’t get my address updated or my order cancelled.
I was told to wait until dispatch and request a redirect. I did exactly that, but the request has not been confirmed.
What makes this more frustrating is that I have experienced this issue with other stores before, and they were able to fix it quickly after I contacted them. With Myer, I spent a lot of time trying to get help and still ended up without a solution.
A disappointing experience and not the level of customer support I expected.

Today I had to exchange at Dawid Lawrence my Thierry silk shirt. After 10 unsuccessful calls( bot kept cutting me off) I finally got through to Macquarie shopping centre. Roxana answered the call and within 5 minutes found the shirt for me. She kept apologising for my problems with calls and promised she will look after me with the exchange of my item. I am actually sitting and writing this in front of Myer in Macquarie shopping mall. Delightful Roxana and Mala kept apologising on behalf of Myer and invited me to visit or call any time I have a product Enquiry. Thank you girls you need a pay rise. Myer you need to employ more people like these two ladies👏🙏

Online shopping is horrible at Myers. Please don’t shop online. I bought a pair of shoe size 11 and bought it on clearance. It turned out I need size 10. When I called customer service to return the shoe and get the same shoe size 10 they didn’t do it. The customer service guy said clearance items can’t be returned or exchanged even for the same item due to change of mind. I don’t understand how come wanting a different size becomes change of mind. Horrible service. Never gonna shop here online.

Genuinely the worst customer service I have ever experienced. They sent my delivery to the wrong address and it's been 4 weeks of back and forth while they 'look into it'. Don't shop with them, they are useless.

I had the worst experience with my online shopping. After placing my order, I wasn’t able to change the address details, even though it was 7 mins after the order had been placed… I was on the phone to the Myer customer experience team multiple times, and I’m still awaiting a call from the manager. I have already contacted the ACCC, and will be continuing my case according to the advice they have given me.

In reality, I’d just like the items I had ordered.

Worst customer service from online sales team.
Having received two items which became faulty after one use, I contacted the team. They did not provide a satisfactory response . And for 10 days now, have ignored any of my attempts at follow-up contact. So I’m still left with damaged items and cannot make contact with the customer service team.