MY Getaways Avis 

Good response time in communication. Accom location worked well for us and is a comfortable place to stay

Stayed for a night in this beautifully presented accommodation. Perfect for a couple. Very homely, everything you need for a short stay. Lovely courtyard and little touches across the property. Will return!

Das Gesamtpaket in der Wohnung und Brighton. Sehr schön gelegene, saubere, gut eingerichtete und große Wohnung.

I just had a great stay in one of their apartments in the city center. Spacious and modern in safe surroundings. When I had a problem with the water their team was helpful and solved it quickly. My best recommendations.

I recently booked a 30-day stay in the Water Cabin at the marina. Unfortunately, my experience was extremely disappointing due to several serious issues that were not disclosed before booking.

Firstly, there is no central heating in the property, which was never mentioned in the listing. One of the windows also did not close properly.

More concerning, however, was a strong sulphur smell entering the cabin. When I initially raised this with the company, I was told it was simply “sea air.” Having grown up in Brighton, I knew this was not the case. I was then told it might be due to dredging from low tides, even though it was not low tide at the time.

After multiple emails, someone was finally sent to investigate, and it was confirmed that the smell was coming from weekly sewage pump-outs in the marina directly below the accommodation. These pump-outs occur every Monday. This information was never disclosed prior to booking.

Due to the smell and the potential health and safety concerns, I felt I could not continue staying there and left the property on Monday 9th March. In total, I stayed only 7.5 days of the 30-day booking.

I requested a full refund and reasonable compensation given the undisclosed sewage pump-outs, the potential health risks, and the overall nuisance caused. At the very least, I expected a refund for the unused portion of the stay (22.5 days).

However, the company declined my request entirely and has refused to resolve the matter amicably. Their communication throughout this process has been dismissive and unhelpful.

It is deeply concerning that guests are not informed that sewage pump-outs take place directly beneath the accommodation every week. I believe transparency about something like this is essential so that guests can make an informed decision before booking.

Based on my experience, I would encourage others to carefully consider this before choosing to book with this company who clearly lack any sort of integrity.

This is a paid for review by a fake account. This company may not be at all trustworthy.

We stayed at A Stones Throw in Brighton, which had a great location. Unfortunately, the exterior and hallway were dirty and felt unwelcoming. The bathroom had broken tiles, which we later found out were due to a plumbing issue. The dishwasher didn’t work, and there was an awful smell coming from the fridge—inside we even discovered dead fruit flies. Flies were also present throughout the property. We had to pay a damage fee just in case, but there were already numerous stains and burn marks on the carpets and walls. It’s frustrating to be charged these fees when it’s clear that damage from previous guests hasn’t been fixed. After contacting customer service once we returned home, they were unhelpful and unfriendly, saying it was because we hadn’t reported the problems during our stay. We chose not to do so because we didn’t want to waste our short time there dealing with issues. Be aware—if you have problems, they won’t help.

I had a really disappointing experience with My Getaways due to a misleading damages deposit process. All communication before arrival led me to believe I would be paying a £500 fully refundable deposit. However, the actual payment link presented a large, prominent button for a £50 non-refundable waiver that hadn’t been mentioned clearly in the pre-arrival email, while the refundable option was hidden as a small link at the bottom. This design makes it very easy to select the wrong option unintentionally — something the CMA warns against as a “dark pattern.” Despite explaining this and the fact we left the property in perfect condition, My Getaways refused to refund the £50. Others should be aware of this before booking, as the process is not as transparent as it appears and is very misleading. I made a formal complaint but they wouldn't budge. I would definitely not use them again. Customer service at it's worst.

I had a lovely stay in one of the properties this company manages, booked through AirBnb. As I was traveling with two toddlers, I had taken out the damage waiver protection and paid an additional £50 to cover any accidental damage.

Unfortunately, a lamp broke and I was billed £30 for the lamp. I explained I had taken out the damage protection, apologised for the damage, and I was told the lamp wasn't covered as it was "deliberate damage," not accidental. I asked for evidence to support the claim that three adults traveling with toddlers would deliberately damage just one lamp, and heard nothing.

I have over 35 stays with AirBnb and this experience tells me that this is a management company looking to squeeze pennies out of guests by making false promises of selling insurance which they then refuse to honour the terms of.

Very disappointing.

Highly recommend, 5 star cleaning, comfort and fully equipped kitchen. Comunication with My getaways was always amazing and received help I need in short time 😊

I am from USA and booked a home in UK for 6 day for Christmas. 20 days before my stay they cancelled the stay. I received nothing for my troubles. This is the worst company and they ruined my Christmas holiday.

We had a great weekend stay in City Heights. Amazing location in the centre of most of Brightons attractions, shops and restaurants. The accommodation was well stocked with some nice features and extras (including a few coffee/tea sachets, sugar and things like washing up liquid).
My Getaways were really good especially with communication after booking with texts and emails so we knew clearly what we had to do.
Highly recommend this company!

We stayed as a group of seven in a Brighton apartment (1–4 August) and had a terrible experience. The hot water didn’t work for the entire three nights. Despite reporting it immediately, nothing was fixed. Instead, we were told to walk 13 minutes to another property just to shower, completely impractical and disruptive for seven people.

On top of this, the apartment was dirty (oven full of congealed fat, mould on window sills), unbearably hot (two bedrooms with sealed windows, only one tiny fan), and noisy (an alarm went off during the night). The WiFi also stopped working on the first night and never came back.

We paid for a premium property but ended up with cold showers, broken amenities, sleepless nights and dismissive service. Offering 10% off a future stay is insulting when we’ll never book here again.

Avoid MyGetAways — this was one of the worst accommodation experiences we’ve ever had.

We stayed at MyGetAways Brighton apartments from 1st–4th August (3 nights) with a group of seven, and unfortunately, our experience was extremely disappointing.
• There was no hot water at all throughout the entire stay, which was completely unacceptable.
• An alarm hidden inside a cupboard went off three separate times in the middle of the night, waking us all up.
• The apartment was unclean and smelly on arrival. The fridge reeked of old, mouldy food, and the oven was filthy with dirty trays left inside.
• To make matters worse, many of the windows wouldn’t open even slightly, meaning we couldn’t get any fresh air into the property.

For the price we paid, the standard was shockingly poor. We would not recommend MyGetAways Brighton apartments to anyone looking for a comfortable or hygienic stay.

We booked one of the MyGetAways Brighton apartments for a group of seven from Friday to Monday (1st–4th August), and the stay was extremely disappointing from start to finish. The biggest issue was that the apartment had no hot water at all for the entire three nights we were there.
We reported the problem straight away, but nothing was ever resolved. Instead, we were told we could walk 13 minutes to another property to shower. This was their “solution” for the whole weekend—seven women having to trek across town, often late at night, to use a bathroom. It was completely impractical and ruined our plans. A handyman came twice but couldn’t fix it, and at no point were we offered alternative accommodation.
Not having hot water is unacceptable in any rental, let alone one advertised as a “premium” apartment. The lack of urgency or care from the team only made matters worse.

On top of that, there were multiple other problems:
-The oven was filthy, with trays of old grease left behind.
-Two of the bedrooms had sealed windows, so with the hot weather the rooms became unbearable to sleep in. There was only one tiny fan for the whole flat.
-Mould was visible on every window sill in every room.
-The en-suite plumbing was so loud that it couldn’t be used at night.
-An alarm in one of the cupboards randomly went off multiple times on Sunday night, waking us all up.
-The WiFi stopped working on Friday evening and never worked again despite us trying to reset it.

Altogether, the property fell far short of the standard advertised. We paid for a clean, fully functional apartment and instead got no hot water, broken amenities, and extremely poor communication from the company.
To make matters worse, the only “compensation” offered was 10% off a future booking—completely useless, as we would never stay with them again.
If you’re considering booking with MyGetAways, I’d strongly advise looking elsewhere.

I am referring to my previous review relating to Dorset Green 2. Although I had been assured twice that my complaints and requests for refund had been passed on to 'the office', I did not receive a reply. I am obviously being ignored. Therefore, I am in the process of making a claim to the small claims court.
I hope my experience will at least help that other people will consider other accommodation providers and be saved from having their holidays ruined.

I’m reviewing on behalf of a group of seven guests who stayed in one of the MyGetAways Brighton apartments from Friday to Monday (3 nights) from 1-4th August. Unfortunately, our experience was severely impacted by a number of issues, the most serious being the complete lack of hot water throughout the duration of our stay.

Upon arrival, we discovered and reported there was no hot water in the apartment. After waiting for the issue to be fixed (unsuccessfully for some hours) we were offered the use of another property—a 13-minute walk away—to shower for a few hours for the entire duration of the stay (4 days, 3 nights) While this may have seemed like a solution, it was a significant inconvenience, especially as it was dark and there were 7 women who all needed to wash and dry long hair.

Dispute a handyman visiting twice during the three day period, the issue was never fixed, no alternative accommodation was offered and of our plans were disrupted all weekend.

Hot water is a basic and essential human need, and not providing it is a failure to meet even the most fundamental accommodation standards—especially in a property advertised as a ‘premium’ short-term stay.

The lack of urgency, sympathy, or effective resolution from the MyGetAways team only made the situation worse.

In addition to the hot water issue, we encountered the following problems:

- The oven was filthy, with an entire tray of congealed fat left inside.
- Two of the rooms had windows that could not be opened, resulting in unbearable heat throughout the night, especially given the warm weather.
- There was one small fan - a fan should be provided in each room over the summer months, particularly given the window issues aforementioned.
- There was significant mould in all rooms on all window sills.
- The en-suite plumbing was unbearably loud anytime you’d use on the toilet or run any water, which meant it couldn’t be used at all overnight.
- There was an alarm in the cupboard of the second room, which went off multiple times on Sunday night, waking everyone in the apartment.
- The WiFi stopped working entirely on Friday evening, and despite continually resetting, never resumed functionality, leaving us without connection for the remainder of the weekend.

These issues collectively amounted to false advertising—we did not receive the standard or experience promised in the listing. We paid for a fully functioning, comfortable apartment and instead endured cold showers, poor cleanliness, broken amenities and dismissive communication.

After all of this, MyGetAways only offered 10% of my next purchase with them. This is completely unacceptable, not least because I will never be booking with them again.

I don’t usually write negative reviews, but after my family’s experience with My Getaways, I feel it’s important to warn others. Before booking, I would strongly recommend reading through the many similar complaints on Trustpilot — our experience unfortunately matches them closely.

My family recently rented a holiday flat in Brighton through this company. The photos and description on the website made it look modern, clean, and welcoming. However, when they arrived, the reality was completely different. The flat was in a shocking state: it was damp, smelled strongly of mould, and was visibly dirty to the point of being uninhabitable. It bore no resemblance to the property advertised online.

Naturally, they contacted My Getaways immediately, assuming there must have been some mistake. Instead of acknowledging the condition of the flat, the company flatly refused to provide a refund or even offer alternative accommodation. In an attempt to find a reasonable solution, my family suggested that a cleaner be sent so the property might at least be usable. Even this compromise was rejected.

The result was my family had to find alternative accomodation, and has still not received refund from My Getaways or acknowledgment that the holiday letting was not as advertised, and not fit for purpose.

Brighton is full of wonderful holiday rentals managed by professional, customer-focused companies. Unfortunately, based on this experience and the recurring pattern of reviews from others, My Getaways appears to operate in a way that misleads customers and offers no accountability when things go wrong.

I would strongly advise anyone considering them to look elsewhere.

We booked an appartment in Peacehaven. On the day we arrived, after 3 h waiting, they told us, the reservation was cancelled without a reason. Terrible! We have a baby and two children with us. Also the money is gone and we get noch answer. I think we will go to a lawyer in germany. This is not acceptable and ruined our holdays completely.

I stayed in 2 flats in Brighton over 5 weeks. TERRIBLE experience due to mistakes by management office in Hove, under-staffing (I heard direct complaints from the staff themselves), accommodation NOT as advertised -- e.g. 2/19 Lwr Rock Gdns had NO view for the cats (privacy film on all windows) & NO WI-FI for 12 days! I had to move out because the latter was URGENT for me. ALSO THEY KEPT MY DEPOSIT FOR THE 1ST FLAT WHERE THERE WERE NO DAMAGES! I am taking them to Court about this. DO NOT TRUST THIS COMPANY!