MY Getaways Avis 

Haven’t had any problems with getaway cars. Only a couple of times when there’s been roadworks and it couldn’t be helped that the cars were a little late.

NO refund of my £300 secirity deposit, due by 11 April 2025 -- now ONE MONTH LATE! Argued with me over toilet rolls!! Continuous wi-fi drop-out, TV had to be replaced on Day 3 & TV Remote a few days later. TURNING ON ELECTRIC OVEN SHORTED OUT THE WHOLE FLAT, INCL BOILER + LIGHTS (therefore heating too). Employees complained of short-staffing & over-work (TV Engineers did Housekeeping & Check-outs!)

Managers are bad-tempered & argumentative. I asked for extra loo rolls (only 6 thin, cheap rolls provided for 23 days), Manager said "we operate an Airbnb protocol with only a Start-up pack". I said, "Where do you tell customers this"? Airbnb's OWN site advises their Hosts, "Offer extra supplies for longer stays". I NEVER got more loo rolls. so with a badly injured leg, I had to buy them online!
EVERY DAY BROUGHT A NEW PROBLEM -- & AFTER 9PM YOU CAN REACH NO ONE!
PLEASE AVOID THIS RIDICULOUS COMPANY & ANY OF THEIR BRIGHTON FLATS! 12 Mar -- 4 April 2025.

Appalling Experience at The Auction Rooms, Brighton – Avoid at All Costs The only positive thing I can say about this property is its location—very central and easy to find. Unfortunately, that’s where the positives end.
DIRTY, RUDE and abhorrent service. Do not waste your money here.

Do not book with this company.

After a recent trip to their Brighton townhouse, the lock on the front door failed to work. On multiple occasions we were stuck outside the property trying to gain entry for lengthy periods of time. The issue was reported at 7pm and not resolved until the following day at 12pm. Throughout our stay we were inconvenienced massively due to this problem, and when the final guest arrived the following day we noticed they were able to gain access to the property straight away from the outside as the door failed to lock overnight. This meant our belongings and us were left unsafe in the property due to the malfunctioning lock.

Since reporting this issue, and after further lengthy periods of not receiving any response from their CS team, I had to chase constantly and they finally offered a very disappointing 25% refund. Due to the issues faced and the impact it had on our weekend I expected a minimum of 50% and they are now completely ignoring my messages.

A shame as the property could have been nice.

This company is a complete joke! They rent out tiny, dingy flats and cram them with multiple beds, then don’t monitor the guests who cause constant problems for all the neighbours. They want to extract as much money as possible while offering the worse service. 24 hr phone line that no one answers! Greedy, greedy, greedy!

DO NOT TRUST MyGetaways. We had no hot water or heating for 3 of the 4 days of our stay. We wanted to move after the first day, but My Getaways promised to sort the problem within 24h and give us a full refund for each day we were without those services.

After we returned from our stay. Instead of giving us the refund, worth approximately £900, they offered us a £250 refund and discount on another stay.

I'm furious. They deceived us into staying at the property and lies to us, a fact that they are well aware of and have done nothing about.

BED BUGS & GASLIGHTING

We found bed bugs in their ‘Big House 2’ property in Brighton and one of our guests was bitten four times. I sent photos the morning that this happened, and because it was the same day we were due to check out, they accused me of lying and providing insufficient evidence. They have also convinced Airbnb with their gaslighting, who have now dropped the case offering me no more support, even though I dispute it every time.

I work for a charity and organise trainings, I had a repeat booking with them the next month which I tried to cancel due to me not wanting my guests being bitten by bed bugs. They refused the cancellation with no refund offered, and have essentially stolen thousands of pounds from my charity, which is funded through the good will of ordinary working people.

I will now make it my personal mission to deter everyone I know from this company, including sending the word out to the charity sector, to avoid mygetaways.

Scam! Booked a house in Brighton via air bnb. They suddenly charged us 50£, apparently non-refundable deposit, without our knowledge. They also took 50£ for a travel cot and high chair. The communication was difficult. NOT recommendable!

Booked this property in Brighton so our family could visit and see one of our eldest graduate. I am disabled so finding a property with parking was essential.
All seemed to go smoothly initially and booking was easy.
The issues started on day the evening before arrival.
I received a text and email explaining that we either had to pay a £500 refundable deposit or a £50 non refundable deposit. It also had a very long list of things that they would charge us for including customer call outs because of issues.
Being an average family we do not have £500 spare to loose for 7 days (yes that's how long it would take to be credited back if no damage occurred. It also said that if there was damages they would automatically charge my card for anything over the £50. We were at this point stuck. We knew finding other accommodation at such short notice was unlikely let alone with car parking. So, we paid the £50.
The text I next received said I had to download an app which would give me directions. So, I did this but the instruction for the parking were to small to read and I could not enlarge them. It also did not say how I would access the keys.
I called the help line number again and she sent me some links to follow.
On the day of arrival we were told to visit the residence and collect a special card for the car park and unload our luggage. There was no where to park legally in order to collect this card and unload. Luckily one of my adult children was at hand to help me but I still had to park on double yellow lines.
When we finally got to the car park we were all tired and hungry having had a 5 hour journey at it now being 6pm in the evening. For some unexplained reason the key card we had been given did not work. After 20 minutes of trying we just took a ticket as we needed to park.
We then sought out food and got everyone to bed ready for the busy day tomorrow having to be at the university for 09.00 to see our Tobi graduate.
No sleep was to be had because the window in the bedroom would not close and the noise from the traffic and drunk people outside was so loud.
We hurried off the next morning and enjoyed seeing him dressed in his gown. After the ceremony out thoughts returned to the car park and we contacted the help number. We had not called the night before because of the fee of £100 plus VAT for a call out (out of hours). The woman was rude and said we should have called the night before and it was our responsibility to now pay the parking charges £35 a night for a two night stay.
Nothing outstandingly positive about the accommodation worth mentioning except we will never use this company again.