Petsies Avis 

295
•
TrustScore 4 sur 5

3,8

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Noté 5 sur 5 étoiles

My whole experience with Petsies was excellent from start to finish. After losing my dog, Pixie, I ordered a plushie replica. The likeness to my old friend is exceptional. Every strand of her coat wa... Voir plus

Noté 5 sur 5 étoiles

Let me start off w/saying I haven't actually received my product yet, so I will update this post once received. However, I was contacted 3 times with detailed questions about the 6 pics I sent. They... Voir plus

Noté 2 sur 5 étoiles

I ordered a golf club cover head of our chocolate lab for my husband as a birthday gift, and when it came it looked absolutely nothing like a chocolate lab at all. It was white and brown spotted and l... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

I ordered the replica stuff animal doll because my baby just passed away, sent them tons of pictures, got it yesterday and it didnt look like my dog at all, the only think thats look the same is the c... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Fabricant de jouets

Écrit par l'entreprise

Custom stuffed animals of your pets! Petsies makes custom pet keepsakes for any pet, including Custom Plushies, Pillows, Blankets, Figurines, Pajamas, and more!


Coordonnées de contact

3,8

Bien

TrustScore 4 sur 5

295 avis

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3,8

Tous les avis

(295)

26 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Petsies made the most perfect replica…

Petsies made the most perfect replica of my cat. It's obvious there's a lot of talent and integrity there, because they were conscientious enough to put the little bruises on his nose that were there in the picture I sent. Everything was perfect. I'm 100% satisfied.

27 juillet 2024
Avis spontané
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Réponse de Petsies

Thank you so much for this review CP! Rudy is such a precious cat, and we had to match those markings on his nose! I am so glad you're satisfied with your Petsie and your experience with our team.

Noté 5 sur 5 étoiles

We tried a few different companies

We tried a few different companies to get a replica of our sweet cat who passed and petsies is far and above the best one. Everyone who comes to our house comments on it. The artists take their work very seriously and it shows. I am forever grateful for the care and beauty taken to ensure our replica was perfect.
The communication with the company was superior as well. Our stuffed "smokey" will forever be treasured by my family. It feels good to hug him again even if it's a stuffed animal.

21 mai 2024
Avis spontané
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Réponse de Petsies

Hi Susan,
Thank you so much for sharing this review with our team. I am so sorry to hear about the passing of your sweet Smokey. His markings are so unique and I am glad our team met your expectations with your Petsie! I hope it is a big help with your family anytime you're missing him and thinking of him!

Noté 3 sur 5 étoiles

The face doesn't match at all

The face doesn't match at all, only the eye color is correct. Overall, the tomcat is too big. The paw color doesn't match either. Definitely not worth €260.

9 juillet 2024
Avis spontané
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Réponse de Petsies

Dilek,

I’m so sorry to hear that you’re unhappy with your Petsie of Boncuk. Our team does our best to match your pet as closely as we can, but please keep in mind that they are not exact replicas. You selected the 16 inch size option, which is the size we made and sent you. We are sorry you don’t feel that the coloring matches exactly.

Please email our team at support@mypetsies.com and we’d love to help find a solution for you.

-The Petsies Team

Noté 5 sur 5 étoiles

I ordered a Petsie of my lovely little…

I ordered a Petsie of my lovely little dog Pippa, she passed away in April 2024, I’m devastated and struggling to come to terms with the loss of her.
I saw an advert for Petsies and even though it’s quite expensive, I decided to get one of my little Pip.
She came a few days ago and I’m really pleased, yes she’s not exactly the same as Pip because it’s a soft toy not my little dog, but it’s very close.
I sent A LOT of pictures, a detailed description and opted for the sneak peek, which gave me the chance to alter up to three times before receiving her.
She’s very life like, my cat was scared of her and now keeps looking at her waiting for her to move.
Petsies have got her face spot on, theirs a couple of things that aren’t quite right, she’s stockier than my little dog, but that’s hard to get right without sending exact measurements, so overall I’m happy.
My little dog has a smooth coat with a couple of ruffles of hair on her neck, I mentioned this in the description and they’ve added this to the Petsie, which was unique to her.
They could of packaged her better, she was in a box with a couple of bits of tissue paper but for the money she should of been packaged better, as her whiskers are bent on one side and her one eye is a little scuffed at the corner, with more packaging this could be avoided.
I had a good experience with Petsies, if I had any questions, they always answered me, I’m in the UK, so there was a time barrier but I found their customer service and designers always answered my questions.
It took 9 weeks to get my Petsie, but like I said I’m in the UK and I did have the colour altered after the first sneak peek, she’s worth the wait and even though she’s not brought my little dog back, I’m still pleased that I have a custom made replica of her for the years to come.
Thank you Petsies team for your lovely reply.
I really do love my Petsie of my little dog Pippa, she is very cherished.
Thank you again.

24 juin 2024
Avis spontané
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Réponse de Petsies

Hi Lisa,

I appreciate your honest review about your experience with our team. I am so sorry to hear about the loss of your dog Pippa. She was such a pretty dog, and I can tell how loved she was with you!

You were very helpful in your detailed order as well as with all of the photos you shared with our team. We appreciate that. You are right that while we do our best to match every detail to your dog, our Petsies are not 1:1 replicas. Our goal is always to make the details of the plush as close to your dog as we possibly can, however we know that we will never capture the twinkle in Pippa's eyes or the true essence that she embodied.

We hope that the Petsie you received will be a special keepsake that will help you remember all of the good moments you and Pippa shared.

Thank you for the additional feedback about the packaging; we're always working to improve and I will share the feedback with our packing team!

Thank you again for sharing this review with us.
-The Petsies Team

Noté 1 sur 5 étoiles

Whatever you do don't buy one from…

Whatever you do don't buy one from these people. My dog passed away recently and I was excited to have something sweet that looked like her and they totally butchered her. It looks absolutely nothing like her! I want my money and they refuse to make it right. I have no faith that they could do it right a second. Totally ripped me off!

17 juin 2024
Avis spontané
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Réponse de Petsies

We are very sorry you feel this way. Our team has been speaking to you through our customer service portal about your unhappiness with your plush. You indicated you felt that the plush was too large. Because you chose our largest 24 inch size, our team offered you the ability to remake the plush at the smaller 16 inch size for a discounted cost. You indicated to our team that you were not happy with the coloring, but were not specific. Our team has been attempting to understand what specific areas of concern you have with the coloring so that we can advise what other options we may have available to better meet your expectations. We encourage you to work with our customer service team so that we can come to a resolution.

- The Petsies Team

Noté 1 sur 5 étoiles

I ordered a custom Petsie that was over…

I ordered a custom Petsie that was over $200 for my mother for mothers day, waited over a month to see it looks nothing like our late yorkie teacup who passed away recently. What’s even more heartbreaking, frustrating, infuriating,etc., is the fact that they won't give me my money back. Then the audacity of them to make an offer for suckers to have to pay $75 more to remake or a free pillow. SMH shady business. I dare them to use what they sent me as an advertisement -_-This was a tragedy spending that much money on something I could have bought in the store for $60 at most. DONT WASTE YOUR MONEY. The stuffed animal should have been made with longer hair and the right colorlike she was in the pictures sent on the first try. I was never offered free alterations, what liars. This should not be a surprise at all, so say something new.
I was told I would be charged $75 additionally to fix the issues now it's seems what's been said last is that remake/alterations would be for free. The yorkie had longer hair in picture so I expected that in the stuffed animal. If needed to be charged extra for having longer haired pet that should be expressed in some kind of way before purchase. I just want a refund at this point after all the trouble I was put through with this situation.

26 avril 2024
Avis spontané
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Réponse de Petsies

Hello Eboni,

We are very sorry and surprised to see this message. You did reach out to our team indicating you were unhappy with your plush. Our team member Kaylee, offered to have your plush adjusted for you free of charge by our Alteration Specialist to better meet your expectations. When you indicated that you were wanting a longer fur type than you received, that is when our team member offered you a discounted remake of the plush at a longer fur type. She also, at the same time, offered you, the pillow or blanket free of charge if you did not wish to move forward with either the adjustments or remake option. As she advised you in her last message, all of these options are available to you if you change your mind. Please let us know and we will be more than happy to further assist you.

Thank you very much,

The Petsies Team

EDIT (Response to Customers edited review): We are very sorry for the confusion. Kaylee in no way asked for additional funds in order to achieve the alterations. Once again, our team would be happy to move forward with this option free of charge. We understand that you feel that the plush should have longer hair and different coloring. This is the reason our team provided you possible solutions both outside and inside our policy to better meet your expectations. All of these options will always be available to you if you change your mind.

Noté 5 sur 5 étoiles

Petsies Goes Above and Beyond

My sister lost her beloved poodle, Poochie, 2 weeks ago. It was a devasting loss for both of us. I sent pictures with very specific requests and they went above and beyond, even going as far as finding gemstones for her and adding painted nails when they don't normally have those materials. No one could ever fully capture the spark of life that was Poochie, but Petsies came close. Thank you for helping make this painful time a little easier.

27 mai 2024
Avis spontané
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Réponse de Petsies

Hi Kim, I am so sorry for you and your sister's loss! Our team wanted to match Poochie as closely as we could with her Petsie. I'm so glad you are happy with the plushie you received. We are all thinking of you and your sister, and hope each day gets a little easier.

Noté 5 sur 5 étoiles

My husband and I was so happy with the…

My husband and I was so happy with the look alike of our baby Sumoe it’s so good to go home he is sitting in the same spot to occupy the usual presence. The looks is the same and when we put on his favourite jacket and harness it made me teary sometimes of joy that it looks like he is just there for us still. Thank you Petsie team.

9 mai 2024
Avis spontané
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Réponse de Petsies

Thanks for sharing! I'm so glad you love your Sumoe plushie! It's more special that you put the harness and jacket on your Petsie; I hope it's helping you remember all of your favorite memories that you shared together.

Noté 5 sur 5 étoiles

Thank You For My Darling Clementine

I want to thank you all for the beautiful work that you put into making my plushy of Clementine. I got my box about a week ago, but I didn’t want to open it until I had my best friend with me. I love her! She’s absolutely perfect and from some angles, looks exactly like her.  When I walk into the room, I have to take a double take. It’s pretty incredible what you’ve done and I am eternally grateful. . 😢That little monkey was my world and always will be.
Thank you for communicating with me and making changes when I asked for them, for being patient with me and for trying so hard to replicate my little girl. I know it will never be her, but she’s with me in spirit and in all of the things that remind me of her constantly. Now I can squeeze her and talk to her and not look like a complete and total crazy person! Libby you are simply incredible!! Thank you, thank you, thank you!
Forever grateful,
Gioia Bruno

7 mai 2024
Avis spontané
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Réponse de Petsies

Gioia, thank you so much for sharing your experience with us, and with Libby specifically. I am so glad your love your Clementine Petsie! We're all big pet-lovers ourselves, so getting the details right for you is so important to us. Give the Clementine plushie a big hug from all of us!

Noté 1 sur 5 étoiles

Not worth it

I ordered a custom Petsie that was over $200, only to wait over a month to receive it and have it look nothing like my best friend who passed away. What’s even more heartbreaking, not getting that money back. With a return policy asking an additional $75 to remake. I feel like my grief was taken advantage of.

1 mai 2024
Avis spontané
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Réponse de Petsies

Hi Laura, I'm sorry if you are unhappy with the Petsie you received. Based on your review, I'm not able to locate your order, but if you could email us some more information, our team will be happy to look into this for you. When you get a moment, please email support@mypetsies.com with your name & order number. We will do our best to help resolve this for you.

Noté 5 sur 5 étoiles

Petsies did a great job

Petsies did a great job with my clone stuffed animal. Its so close and looks just like him. He is a very unique looking dog being a Golden Retriever and Siberian Husky mix. They were communicative through the entire process, letting me know updates the entire way. I will definitely use them again for my other dog one day. Nothing will ever touch the pain that I have gone through losing my baby boy, but having a version of him I can have forever is heartwarming. I still talk to it like I did to him everyday

1 avril 2024
Avis spontané
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Réponse de Petsies

Hi Brandon,

Louie is such a beautiful and unique dog, and our team loved working on his Petsie! I hope having his Petsie home will help you in your healing journey. His memory will always be with you.

Noté 5 sur 5 étoiles

Just a great experience all around!…

It looks so much like my dog that had passed that my other dog is now obsessed with it. I got it in 8 week and I loved that they sent me emails updating me about what was happening with my order.

3 avril 2024
Avis spontané
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Réponse de Petsies

I'm so glad to hear that your other dog likes the plushie too! Thank you for the feedback about your experience; we do our best to keep our customers up to date throughout the entire process.

Noté 5 sur 5 étoiles

Love it.

We love our Petsies replica of Lily our Golden Retriever. The quality, communication and attention to detail is incredible. I did pay the extra for updates etc which is a good idea. Highly recommend Petsies

27 avril 2024
Avis spontané
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Réponse de Petsies

I am so glad you love your Lily Petsie! Thank you for sharing your experience with our team; it means a lot to know that you're happy with our process and your keepsake!

Noté 5 sur 5 étoiles

Thanks Petsie !

I ordered Little Foot for my sister. Although I never experience Little Foot with my own eyes and touch, my sister just love her !!!

27 avril 2024
Avis spontané
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Réponse de Petsies

I'm so glad your sister loves her Little Foot plushie! That is one of my favorite names for a pet too. Thank you for your review!

Noté 5 sur 5 étoiles

I've had 2 of them made

I've had 2 of them made. They are both very well made. I did pay the extra for the sneak peeks along the way because I like to see the progress and make changes. They are worth the money to me and I have my 2 pugs on display in the living room and love looking at them.

1 mars 2024
Avis spontané
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Réponse de Petsies

Tamra, I'm so glad you're happy with both of your Petsies. Thanks for sharing the importance of having a sneak peek for you. I'm happy you will always get to keep a piece of your pugs' memories with you in your home.

Noté 5 sur 5 étoiles

Love love love ❣️

I got my Petsies back in January of 2024 and have been holding onto till just now to give to my sister for her birthday she absolutely loved it and started to cry when she got it because it looked so much like her pup his old harness even fit it perfectly size, shape and details were just amazing absolutely love it such a lovely way to keep a memory of such a loved pet just wish i could add a picture to show you how amazing it looks

17 avril 2024
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Réponse de Petsies

What a special gift for your sister! I love that she also put her dog's harness onto the plushie as a beautiful tribute to her dog. If you want to share a photo with our team, please email support@mypetsies.com. Thank you for sharing your experience!

Noté 1 sur 5 étoiles

I DO NOT RECOMMEND!!

I DO NOT RECOMMEND!!! Instead of a nice-to-touch stuffed animal, I got a shapeless, poorly sewn toy that only resembles my friend in color.
Terrible material, the cheapest accessories on the market and lack of skills!!!
I have the impression that they write the good reviews themselves, because my disappointment is HUGE!!!
Don't be fooled and avoid this site!!!!
I paid over $300 for a mascot worth USD 30...
I want to cry.

15 avril 2024
Avis spontané
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Réponse de Petsies

Hello Anna,

Our team has received your email saying that you are unhappy with your plush. We are very sorry you feel this way. One of our team members has reached out to you directly. Our team did follow your description and customization choices when creating your plush so we are incredibly surprised to see this review as well as your email to us. We hopefully can get to the bottom of your unhappiness and clear up any miscommunication that may have happened. Our designers worked incredibly hard on your plush and it was made with our safety-tested and high quality faux-fur and materials that we use with all of our products. We are hopeful that we can come to a resolution regarding this situation.

The Petsies Team

Noté 5 sur 5 étoiles

Amazing Design and Customer Service

Amazing design, build, attention to detail and customer service. Our 13 year old black lab passed away on February 19, 2024 and we are distraught at his passing. As he lay next to me slipping away, I needed to find some tribute to him for all the joy, laughter, and comfort he gave us. I am blessed to have found Petsies. After he passed, I chose the largest Petsie with all of the options offered, including the ability to see his development and make changes, if needed. The initial design was very good, but I wanted changes to make him perfect in my eyes. The customer service and design teams worked closely with me until there sat “Major” in front of me again. I’m 74, and I remember the days of great customer service and intense attention to details. It’s hard to find today, but the Petsies crew exceeded my expectations.

8 avril 2024
Avis spontané
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Réponse de Petsies

I am so sorry to hear about the loss of your sweet lab Major, but I am so glad that you found Petsies and were able to get a special keepsake made to treasure his memory. We know how difficult it can be to say goodbye to our pets, and so our team works very hard to make sure we get the likeness as close as we possibly can. Thank you for sharing your experience with our company and our team members!

Noté 5 sur 5 étoiles

Petunia

I received my stuffed cat the other day and I was so pleased with her she really looks like my cat. I would recommend that if you lost a animal you should get a stuffed animal it will give you happiness cause it almost makes you feel she is there with you.

26 mars 2024
Avis spontané
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Réponse de Petsies

Hi Linda, I am so happy to hear that you are pleased with your Petsie and that it's helping to keep Petunia's memory alive!

Noté 5 sur 5 étoiles

Petsies created a near perfect replica

Petsies created a near perfect replica of my kitty Tabby who sadly passed away in January after 14 years of love. Having my petsie makes me feel like I have a part of her still with me. The price may leave some skeptical but I promise it is a great decision! The turnaround time was very quick as well! Around 2 months!

31 mars 2024
Avis spontané
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Réponse de Petsies

I am so happy to hear that you love your Tabby plushie! Having 14 years with your sweet cat is such a blessing, and I'm glad you get to keep Tabby's memory around by having the custom Petsie.

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