The women that was on the call was very helpful and nice, she understood exactly what I needed and treating me with great respect, she started the call and ended the call with a smile on her face, and... Voir plus
L'entreprise a répondu
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The women that was on the call was very helpful and nice, she understood exactly what I needed and treating me with great respect, she started the call and ended the call with a smile on her face, and... Voir plus
L'entreprise a répondu
The company picked up my phone call relatively quickly ensuring that the service was very fast and therefore did not leave me waiting a long time to ask my inquiries. The call agent that answered the... Voir plus
L'entreprise a répondu
I spoke to one of the customer service staff and he was really calm and patient. l m really sorry l forgot your name but l appreciate your service and being professional and so much humanity. Please n... Voir plus
L'entreprise a répondu
Rang up and few days ago to make sure the relevant documents had been sent. But unfortunately the call handler wasn't that helpful and said everything was fine. After receiving emails indicating that... Voir plus
Écrit par l'entreprise
It’s our job to help you prove to insurers that you’re a safe driver, and support you through your policy.
You will either have a Telematics Device installed by us or you will be sent one that you can install yourself. This will monitor how, when and where you drive. The safer you drive, the higher your score. It will also enable us to provide additional support if needed, like accident support and theft tracking
Limit your miles, lower your costs
The cost of your insurance is based on how far you usually drive. So if you limit your miles, you’ll pay less. But if you go over, you can purchase mileage top-ups at any time.
Save on your renewal
If your Telematics Smart Box tells us that you’re safe behind the wheel, we’ll aim to reward you with money off your renewal costs and mileage top-ups. And as well as potential savings, you’ll also be more informed to become a better driver.
Écrit par l'entreprise

Prospect House. Prospect Road, Halesowen, West Midlands, B62 8DU, Birmingham, Royaume-Uni
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 96 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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She was very nice and helpful answered any questions I had and changed things for me I sadly didn’t get her name but she was amazing indeed and helped me a lot I’m new to this and she was very understanding

Réponse de MyPolicy

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Great customer service and care and was very efficient

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I spoke to one of the customer service staff and he was really calm and patient. l m really sorry l forgot your name but l appreciate your service and being professional and so much humanity. Please never change and continue being understanding the way you are. We need more people like you.

Réponse de MyPolicy
An amazing woman called Stacy helped me out when I needed help the most. I really like her customer support and she’s an amazing person over all. Really helpful and will get your problem solved.

Réponse de MyPolicy
Customer service was great, answered all my questions precisely and professionally.

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Awful insurance company for young drivers. I did 771 miles out of 3000 and they sent me an email telling me I needed to purchase more miles. I called up and they told me some ridiculous story about how they predict i will do around 8000 miles and that i needed to purchase half of them now at £600+ and then i would have to purchase more later on if i continue. The black box system with this company is absolutely disgusting, they penalise you simply for using your car. All my scores were 10/10 other than my usage. Also, upon finding a new insurance company I also discovered that the direct debit shouldn’t be coming out of my bank account as I am under 18 and the other insurance company advised me to take further action with my policy which I intend to do. When my mum rang my policy to cancel the insurance, the person on the phone said that the direct debit is allowed because there’s “no interest” which is definitely a lie because if I had paid for my insurance policy upfront, it would’ve been much cheaper than what I am paying monthly so there is most definitely interest. Also after paying a £290 deposit and one £220 monthly payment I am only receiving £51 back which is absolutely ridiculous, especially since I was still in the 50 day probation window.

Réponse de MyPolicy
Nicest people i have spoken too. I was able to get done what i wanted quick and simple. I don't see why this Insurance company has bad reviews

Réponse de MyPolicy
Raihan was really nice and helpful to assist me of validating my policy

Réponse de MyPolicy
My Policy have to be thee WORST car insurance company EVER! They rob young drivers and make driving extremely difficult for young drivers! How they are allowed to operate as a company is beyond!!! My daughter has only done 770 miles out of 3000 and they are requesting an additional £600 on top of a £2000+ policy! Absolute thieves!!!

Réponse de MyPolicy
Really quickly got to talk to someone, they are fast and efficient, all it took like 15 minutes, they are very good at the job, insurance prices are a bit too much for new young drivers but it's manageable

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I had a very good experience today, I was unsure on some things and the lady I spoke to was very helpful and sorted it straight away

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Very clear and easy to communicate with. Was very helpful too and didn’t wait too long on the line waiting.

Réponse de MyPolicy
Conflicting info on joining letter an app, one says black box must be fitted within 7 days and the App is very clear 24hrs with a threat of cancellation. Not the best approach with new drivers who are coping with a lot already and not very welcoming to a new customer. On the up side the lady we spoke with on the phone was very good and professional.
Women on the phone was very polite and respectful, she helped me get the answers I needed, very helpful

Réponse de MyPolicy
The service that I got today was absolutely amazing and he went above and beyond to help me today.

Réponse de MyPolicy
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