MyPolicy Avis 

11 379
TrustScore 4.5 sur 5

4,6

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 5 sur 5 étoiles

The women that was on the call was very helpful and nice, she understood exactly what I needed and treating me with great respect, she started the call and ended the call with a smile on her face, and... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

The company picked up my phone call relatively quickly ensuring that the service was very fast and therefore did not leave me waiting a long time to ask my inquiries. The call agent that answered the... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I spoke to one of the customer service staff and he was really calm and patient. l m really sorry l forgot your name but l appreciate your service and being professional and so much humanity. Please n... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Rang up and few days ago to make sure the relevant documents had been sent. But unfortunately the call handler wasn't that helpful and said everything was fine. After receiving emails indicating that... Voir plus

À propos de l'entreprise

  1. Assurance auto
  2. Agence d'assurance

À propos de MyPolicy

Écrit par l'entreprise

DRIVE SAFELY, SAVE MONEY

Get a quote here visit our website

MY POLICY

We are a telematics smart box insurance provider, whose mission is simple; to help you become a safer driver and pay less for your car insurance.

It’s our job to help you prove to insurers that you’re a safe driver, and support you through your policy.

Your Telematics Device

You will either have a Telematics Device installed by us or you will be sent one that you can install yourself. This will monitor how, when and where you drive. The safer you drive, the higher your score. It will also enable us to provide additional support if needed, like accident support and theft tracking

Limit your miles, lower your costs

The cost of your insurance is based on how far you usually drive. So if you limit your miles, you’ll pay less. But if you go over, you can purchase mileage top-ups at any time.

Save on your renewal

If your Telematics Smart Box tells us that you’re safe behind the wheel, we’ll aim to reward you with money off your renewal costs and mileage top-ups. And as well as potential savings, you’ll also be more informed to become a better driver.


Écrit par l'entreprise


Coordonnées de contact

4,6

Excellent

TrustScore 4.5 sur 5

11 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 96 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,6

Tous les avis

(11 379)

346 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

She was very nice and helpful answered…

She was very nice and helpful answered any questions I had and changed things for me I sadly didn’t get her name but she was amazing indeed and helped me a lot I’m new to this and she was very understanding

10 août 2026
Logo de MyPolicy

Réponse de MyPolicy

Good morning,

Thank you for your great feedback and 5-star rating!

Kind regards,

The MyPolicy Team

Noté 5 sur 5 étoiles

Phone call

Easy to find support and helpful staff. Great customer service.

7 août 2026
Logo de MyPolicy

Réponse de MyPolicy

Good morning,

Thank you for your great feedback and 5-star rating!

Kind regards,

The MyPolicy Team

Noté 5 sur 5 étoiles

I spoke to one of the customer service…

I spoke to one of the customer service staff and he was really calm and patient. l m really sorry l forgot your name but l appreciate your service and being professional and so much humanity. Please never change and continue being understanding the way you are. We need more people like you.

5 août 2026
Logo de MyPolicy

Réponse de MyPolicy

Good morning,

Thank you for your great feedback and 5-star rating!

Kind regards,

The MyPolicy Team

Noté 5 sur 5 étoiles

An amazing woman called Stacy helped me…

An amazing woman called Stacy helped me out when I needed help the most. I really like her customer support and she’s an amazing person over all. Really helpful and will get your problem solved.

6 août 2026
Logo de MyPolicy

Réponse de MyPolicy

Good morning,

Thank you for your great feedback and 5-star rating!

Kind regards,

The MyPolicy Team

Noté 5 sur 5 étoiles

Customer service is great

Customer service was great, answered all my questions precisely and professionally.

6 août 2026
Logo de MyPolicy

Réponse de MyPolicy

Good morning,

Thank you for your great feedback and 5-star rating!

Kind regards,

The MyPolicy Team

Noté 5 sur 5 étoiles

Amazing

Amazing

Loveeeee the insurance company

5 août 2026
Logo de MyPolicy

Réponse de MyPolicy

Good morning,

Thank you for your great feedback and 5-star rating!

Kind regards,

The MyPolicy Team

Noté 5 sur 5 étoiles

good customer service

very good customer service very quick and efficient

4 août 2026
Logo de MyPolicy

Réponse de MyPolicy

Good morning,

Thank you for your great feedback and 5-star rating!

Kind regards,

The MyPolicy Team

Noté 1 sur 5 étoiles

Dont bother insuring with this company

Awful insurance company for young drivers. I did 771 miles out of 3000 and they sent me an email telling me I needed to purchase more miles. I called up and they told me some ridiculous story about how they predict i will do around 8000 miles and that i needed to purchase half of them now at £600+ and then i would have to purchase more later on if i continue. The black box system with this company is absolutely disgusting, they penalise you simply for using your car. All my scores were 10/10 other than my usage. Also, upon finding a new insurance company I also discovered that the direct debit shouldn’t be coming out of my bank account as I am under 18 and the other insurance company advised me to take further action with my policy which I intend to do. When my mum rang my policy to cancel the insurance, the person on the phone said that the direct debit is allowed because there’s “no interest” which is definitely a lie because if I had paid for my insurance policy upfront, it would’ve been much cheaper than what I am paying monthly so there is most definitely interest. Also after paying a £290 deposit and one £220 monthly payment I am only receiving £51 back which is absolutely ridiculous, especially since I was still in the 50 day probation window.

31 juillet 2026
Avis spontané
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Réponse de MyPolicy

Dear Enimiah,

Thank you for taking the time to share your feedback regarding your My Policy experience.

Our policies are mileage-based, and premiums are calculated based on the mileage selected at the point of purchase. Your driving data is monitored throughout the policy, and if it appears that you may exceed your chosen mileage, we will contact you to discuss purchasing additional miles or whether the policy remains suitable for your needs.

We aim to ensure all key terms are clearly communicated so customers can make an informed decision before taking out cover. During the online purchase journey, our terms are readily available and highlight the importance of selecting an appropriate annual mileage.

As a regulated firm, we can confirm that all Direct Debit arrangements are established in accordance with applicable Financial Conduct Authority requirements. If you would like further information about how your payment arrangement was set up, please contact our Customer Services team, who will be happy to provide a clear breakdown.

Kind regards,

Thanks,
Beth

Noté 5 sur 5 étoiles

Nicest people i have spoken too

Nicest people i have spoken too. I was able to get done what i wanted quick and simple. I don't see why this Insurance company has bad reviews

31 juillet 2026
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Réponse de MyPolicy

Good morning,

Thank you for your great feedback and 5-star rating!

Kind regards,

The MyPolicy Team

Noté 5 sur 5 étoiles

Great Customer Service

Raihan was really nice and helpful to assist me of validating my policy

31 juillet 2026
Logo de MyPolicy

Réponse de MyPolicy

Good morning,

Thank you for your great feedback and 5-star rating!

Kind regards,

The MyPolicy Team

Noté 1 sur 5 étoiles

Thee WORST insurance company EVER!!!

My Policy have to be thee WORST car insurance company EVER! They rob young drivers and make driving extremely difficult for young drivers! How they are allowed to operate as a company is beyond!!! My daughter has only done 770 miles out of 3000 and they are requesting an additional £600 on top of a £2000+ policy! Absolute thieves!!!

31 juillet 2026
Avis spontané
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Réponse de MyPolicy

Dear Just Her,

Thank you for taking the time to review My Policy.

We would like to investigate your concerns further; however, we are unable to locate your policy with the details provided.

Please contact us on 0330 100 2337, if you wish to provide further details.

Kind regards,
Bethan

Noté 5 sur 5 étoiles

Really quickly got to talk to someone

Really quickly got to talk to someone, they are fast and efficient, all it took like 15 minutes, they are very good at the job, insurance prices are a bit too much for new young drivers but it's manageable

30 juillet 2026
Logo de MyPolicy

Réponse de MyPolicy

Good morning,

Thank you for your great feedback and 5-star rating!

Kind regards,

The MyPolicy Team

Noté 5 sur 5 étoiles

I had a very good experience today

I had a very good experience today, I was unsure on some things and the lady I spoke to was very helpful and sorted it straight away

30 juillet 2026
Logo de MyPolicy

Réponse de MyPolicy

Good morning,

Thank you for your great feedback and 5-star rating!

Kind regards,

The MyPolicy Team

Noté 5 sur 5 étoiles

Very clear and easy to communicate…

Very clear and easy to communicate with. Was very helpful too and didn’t wait too long on the line waiting.

30 juillet 2026
Logo de MyPolicy

Réponse de MyPolicy

Good morning,

Thank you for your great feedback and 5-star rating!

Kind regards,

The MyPolicy Team

Noté 3 sur 5 étoiles

Conflicting info on joining letter an…

Conflicting info on joining letter an app, one says black box must be fitted within 7 days and the App is very clear 24hrs with a threat of cancellation. Not the best approach with new drivers who are coping with a lot already and not very welcoming to a new customer. On the up side the lady we spoke with on the phone was very good and professional.

27 juillet 2026
Noté 5 sur 5 étoiles

Women on the phone was very polite and…

Women on the phone was very polite and respectful, she helped me get the answers I needed, very helpful

27 juillet 2026
Logo de MyPolicy

Réponse de MyPolicy

Good morning,

Thank you for your great feedback and 5-star rating!

Kind regards,

The MyPolicy Team

Noté 5 sur 5 étoiles

Muz was very good

27 juillet 2026
Logo de MyPolicy

Réponse de MyPolicy

Good morning,

Thank you for your great feedback and 5-star rating!

Kind regards,

The MyPolicy Team

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