Поръчах си спортно облекло с доставка до адрес. Вместо това пратката ми беше доставено до офис на еконт в съвсем различен квартал. Писах на контактния център в сайта и в продължение на няколко дни ня... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Няма възможност за наложен платеж. Конкуренцията е с едни гърди напред ;) Автоматичните станции за приемане и предаване на пратки позволяват и такава опция. Това е мнението ми относно поръчката. След... Voir plus
L'entreprise a répondu
Love myprotein it always gives me perfect products for the best price for the quality that I can't find anywhere.Always sends me weekly and monthly deals that I'm so grateful for and I always take adv... Voir plus
L'entreprise a répondu
Fair pricing. Excellent products. Fast delivery. One issue but it's not a big deal. I added a meal replacement and it showed up in my basket. it pushed my order into free delivery. but somehow it didn... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Coordonnées de contact
Meridian House, Gadbrook Park, Gadbrook Way, CW9 7RA, Cheshire, Royaume-Uni
- www.myprotein.bg
3,9
Bien
240 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
My package was lost
My package was lost, but every member of the team who contacted me was incredibly kind and helpful! This was the first time I’ve ever had an issue with an order and actually felt that someone took responsibility and genuinely cared about helping me.
I received my package as quickly as possible and was kept informed about every step of the process and every update regarding its delivery.
Excellent quality and, without a doubt, the best customer service I’ve ever experienced! Thank you one more time!
18 septembre 2026
Avis spontané
Не са селектирани добре артикулите и е…
Не са селектирани добре артикулите и е трудно да се ориентира човек кое къде и как да намери може да бъде по-адаптивно
20 septembre 2026
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Very good site
15 septembre 2026
Réponse de Myprotein
Здравейте,
Благодарим Ви, че отделихте време да ни оставите отзив. Искрено ценим Вашето мнение.
Вашите коментари са изключително важни за нас, тъй като ни помагат да подобряваме услугите си и да предоставяме на клиентите си възможно най-доброто изживяване при пазаруване. Благодарни сме, че споделихте своя опит с нас.
Ако имате въпроси или можем да Ви помогнем с нещо, моля, не се колебайте да се свържете с нас чрез Вашия акаунт. Ще се радваме да Ви съдействаме.
Още веднъж Ви благодарим за подкрепата и се надяваме скоро отново да имаме удоволствието да Ви обслужим.
С уважение,
Natalia
Extremely disappointing delivery and…
Extremely disappointing delivery and customer service
My order was promised for delivery between 8–10 September. However, the tracking has shown “waiting to be picked up by Eushipments” since 2 September.
I contacted Eushipments directly and they confirmed that they do not have the physical parcel and only have the waybill information. Sameday also confirmed that they have not received the parcel.
Despite this, Myprotein told me that my order had been “dispatched and is currently with our delivery provider”, which directly contradicts the tracking information and what the courier told me.
I have spent a considerable amount of time contacting Myprotein, Eushipments and Sameday just to find out where my paid order actually is.
Very disappointing experience. I expected much better communication and logistics from such a large company. This experience will definitely make me reconsider ordering from Myprotein and recommending it to others.
10 septembre 2026
Avis spontané
Réponse de Myprotein
Hi,
Thank you for taking the time to leave a review.
We are sorry to hear of this issue and do want to get this resolved. Can you please respond to the message that has now been sent to you via your Trustpilot account?
We look forward to getting this resolved.
Kind Regards,
Sam
Réponse de Myprotein
Здравейте,
Благодарим Ви, че отделихте време да ни оставите отзив. Искрено ценим Вашето мнение.
Вашите коментари са изключително важни за нас, тъй като ни помагат да подобряваме услугите си и да предоставяме на клиентите си възможно най-доброто изживяване при пазаруване. Благодарни сме, че споделихте своя опит с нас.
Ако имате въпроси или можем да Ви помогнем с нещо, моля, не се колебайте да се свържете с нас чрез Вашия акаунт. Ще се радваме да Ви съдействаме.
Още веднъж Ви благодарим за подкрепата и се надяваме скоро отново да имаме удоволствието да Ви обслужим.
С уважение,
Natalia
Réponse de Myprotein
Здравейте,
Благодарим Ви, че отделихте време да ни оставите отзив. Искрено ценим Вашето мнение.
Вашите коментари са изключително важни за нас, тъй като ни помагат да подобряваме услугите си и да предоставяме на клиентите си възможно най-доброто изживяване при пазаруване. Благодарни сме, че споделихте своя опит с нас.
Ако имате въпроси или можем да Ви помогнем с нещо, моля, не се колебайте да се свържете с нас чрез Вашия акаунт. Ще се радваме да Ви съдействаме.
Още веднъж Ви благодарим за подкрепата и се надяваме скоро отново да имаме удоволствието да Ви обслужим.
С уважение,
Natalia
Réponse de Myprotein
Здравейте,
Благодарим Ви, че отделихте време да ни оставите отзив. Искрено ценим Вашето мнение.
Вашите коментари са изключително важни за нас, тъй като ни помагат да подобряваме услугите си и да предоставяме на клиентите си възможно най-доброто изживяване при пазаруване. Благодарни сме, че споделихте своя опит с нас.
Ако имате въпроси или можем да Ви помогнем с нещо, моля, не се колебайте да се свържете с нас чрез Вашия акаунт. Ще се радваме да Ви съдействаме.
Още веднъж Ви благодарим за подкрепата и се надяваме скоро отново да имаме удоволствието да Ви обслужим.
С уважение,
Natalia
It was easy to purchase
5 septembre 2026
Réponse de Myprotein
Здравейте,
Благодарим Ви, че отделихте време да ни оставите отзив. Искрено ценим Вашето мнение.
Вашите коментари са изключително важни за нас, тъй като ни помагат да подобряваме услугите си и да предоставяме на клиентите си възможно най-доброто изживяване при пазаруване. Благодарни сме, че споделихте своя опит с нас.
Ако имате въпроси или можем да Ви помогнем с нещо, моля, не се колебайте да се свържете с нас чрез Вашия акаунт. Ще се радваме да Ви съдействаме.
Още веднъж Ви благодарим за подкрепата и се надяваме скоро отново да имаме удоволствието да Ви обслужим.
С уважение,
Natalia
You should be asking his question after…
You should be asking his question after I receive the delivery. Not right after I paid...
How am I to judge the transaction at this point, if all that happened so far was for my card to lighten up on funds? I have neither received goods, not tried them...
If you are just looking for confirmation on how informative your automated messages are, well, they are automated, so they do not care.
Cheers.
2 septembre 2026
Réponse de Myprotein
Hello,
Thank you for leaving us your review.
Your feedback is vital and we will take your comments on board. We are asking customers to leave a review at different points in their journey to capture as much information as possible. Customers are more than welcome to leave their review once the order has arrived.
Thank you again for taking time out to share your feedback.
Thanks,
Sam
Cant use revolut or apple pay which was…
Cant use revolut or apple pay which was so exhausting and keeps me away from purchasing again
2 septembre 2026
Réponse de Myprotein
Hello,
Thank you for taking time to leave your review.
I apologise you have faced issues with this order, I have now looked into this for you and contacted through your account to resolve this issue.
Please log into your account to view this message.
Thanks,
Sam
Réponse de Myprotein
Здравейте,
Благодарим Ви, че отделихте време да ни оставите отзив. Искрено ценим Вашето мнение.
Вашите коментари са изключително важни за нас, тъй като ни помагат да подобряваме услугите си и да предоставяме на клиентите си възможно най-доброто изживяване при пазаруване. Благодарни сме, че споделихте своя опит с нас.
Ако имате въпроси или можем да Ви помогнем с нещо, моля, не се колебайте да се свържете с нас чрез Вашия акаунт. Ще се радваме да Ви съдействаме.
Още веднъж Ви благодарим за подкрепата и се надяваме скоро отново да имаме удоволствието да Ви обслужим.
С уважение,
Natalia
I had an order for 166 euro
I had an order for 166 euro, I did try to login to the app and get the extra 10 euro off as advertised. The app didn't allow me to login with Google as I do on the browser. It is annoying when you advertise something that is not working!
2 septembre 2026
Réponse de Myprotein
Hello,
Thank you for taking time to leave your review.
I apologise you have faced issues with this order, I have now looked into this for you and contacted through your account to resolve this issue.
Please log into your account to view this message.
Thanks,
Sam
The Bulgarian version of the website is…
The Bulgarian version of the website is buggy and is lacking proper or any translation on some pages.
30 août 2026
Réponse de Myprotein
Здравейте,
Благодарим Ви, че отделихте време да ни оставите отзив. Искрено ценим Вашето мнение.
Вашите коментари са изключително важни за нас, тъй като ни помагат да подобряваме услугите си и да предоставяме на клиентите си възможно най-доброто изживяване при пазаруване. Благодарни сме, че споделихте своя опит с нас.
Ако имате въпроси или можем да Ви помогнем с нещо, моля, не се колебайте да се свържете с нас чрез Вашия акаунт. Ще се радваме да Ви съдействаме.
Още веднъж Ви благодарим за подкрепата и се надяваме скоро отново да имаме удоволствието да Ви обслужим.
С уважение,
Natalia
Card issue?
Why did I include my card information and you didn't charge me, but recognized the order as placed?
25 août 2026
Réponse de Myprotein
Hello,
Thank you for taking time to leave your review.
I apologise you have faced issues with this order, I have now looked into this for you and contacted through your account to resolve this issue.
Please log into your account to view this message.
Thanks,
Sam
You have significantly raised your…
You have significantly raised your prices compared to last year.. which is disappointing.
11 août 2026
Réponse de Myprotein
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Natalia
Réponse de Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
Worst possible support
Worst possible support. My order was supposed to arrive in 4 days. It’s been 3 weeks with no information for my package. Whenever I message support - either the platform is down or the support is offline. When you send a message they reply back with two sentences and just run me in circles:
“ We're sorry you haven't received your order yet.
Have you checked your emails and phone messages for delivery information?
If you need help with anything else, please contact our customer service center.”
This is totally ridiculous
11 août 2026
Avis spontané
Réponse de Myprotein
Hello,
Thank you for taking time to leave your review.
I apologise you have faced issues with this order, I have now looked into this for you and contacted through your account to resolve this issue.
Please log into your account to view this message.
Thanks,
Sam
I placed an order for two items and…
I placed an order for two items and paid for the delivery. The order was never delivered, and it was apparently marked as “refused”, even though I never refused or cancelled it. The tracking information showed no movement of the parcel.
I contacted customer support several times, but instead of resolving the issue, I had to spend a lot of time explaining what had happened and trying to get someone to understand the problem.
Eventually, the order was refunded, including the delivery fee. I appreciate that the refund was processed, but I am extremely disappointed with the entire experience — the website, the customer service, and especially the delivery process.
I ordered products, paid for them, and simply expected them to arrive. Unfortunately, the delivery never happened, and the way the situation was handled made the experience even more frustrating.
I expected much better service and reliability from this company.
3 août 2026
Réponse de Myprotein
Hello,
Thank you for leaving your review.
I am sorry to hear of this matter, looking at your account I can see the Customer Service Team has resolved this matter.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Thanks,
Sam
I love the vegan proteins (i'm not a…
I love the vegan proteins (i'm not a vegan) and the diversity of the tastes. Quick delivery and great offers.
15 juillet 2026
Réponse de Myprotein
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Natalia
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