The staff was great in assisting me to reserve an item. Prior to shipping, i was able to try it on and realised it would not fit. I then informed them of this, they help with cancellation and promis... Voir plus
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Lisez les avis des autres
Good customer service. My feedback regarding my purchase was warmly received and taken on board. Compression socks arrived a little grubby but washed nicely. Was offered a refund but needed them.... Voir plus
I knew the product from a friend who owns the same, so that didn't come as a surprise. Ordering and shipping went absolutely fine and in no time. Too bad so much plastic is involved in the packaging... Voir plus
Good experience for international shipping with reasonable costs. The items took just over a week to arrive to Thailand, You have to pay UK VAT and when you receive the items you request them... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin d'équipements sportifs d'extérieur
- Magasin de vêtements de sport (activewear)
- Magasin d'articles de course à pied
Écrit par l'entreprise
MyTriathlon was created in 2008 in the early days of triathlon. Two friends who began training together at their local triathlon club went on to race a Sprint distance, followed by an Olympic distance, before finally completing an Ironman together and finishing a mere five minutes apart! Their journey took them to the committee of their local Triathlon Club in Manchester and onto the Boards of British Triathlon and Triathlon England, before they decided to launch the Tatton Park Triathlon. It was to become the third largest triathlon event in the UK, after London and Blenheim.
Coordonnées de contact
Unit 5 Sycamore Court, Manor Park, Warrington Rd, WA7 1RS, Runcorn, Royaume-Uni
- 02071834116
- info@mytriathlon.co.uk
- www.mytriathlon.co.uk
4,1
Bien
2 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 79 % de ses avis négatifs
Répond généralement dans un délai d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de MyTriathlon
Hi Ken,
Thank you for your positive feedback and review! This is greatly appreciated by us.
We are very glad to hear you are happy with your experience with us.
It is great to know we offer competitive prices, as well as a fast delivery service.
Kind Regards,
MyTriathlon Team.
Very fast delivery even though it is…
Very fast delivery even though it is just before Xmas.
Orca manta suit was well packed, fits well and looks good
16 décembre 2025
Réponse de MyTriathlon
Hi Nikki,
Thank you for your positive feedback and review! This is greatly appreciated by us.
We are very glad to hear you are happy with your product and our delivery service.
Kind Regards,
MyTriathlon Team.
Mis-sold product
One star due to a mis-sold product, an unnecessarily prolonged resolution process and a retracted offer of goodwill.
9 décembre 2025
Réponse de MyTriathlon
Hi Leilah,
Thank you for getting in touch, and I’m sorry to hear that you were disappointed with your experience.
I have reviewed this matter for you and can see that you contacted us on 11/12 to let us know you believed you had received the incorrect item and that the gloves were required urgently. Under normal circumstances, our warehouse team does need to fully investigate such issues before we can provide a resolution, which is why we typically request images of the barcode on the item received.
However, given the urgency of your situation, we arranged a free return label and sent out another pair of gloves to you promptly to ensure you had what you needed in time.
In our initial communication, we offered to refund the original shipping cost, as we understood at that stage that the incorrect item may have been sent. Following a full investigation, we were able to confirm that the original item supplied was in fact correct. As a result, the shipping refund was no longer applicable.
We sincerely apologise for any inconvenience or confusion this situation may have caused and appreciate your understanding.
Kind regards,
The MyTriathlon Team
My go-to online store for everything trail running!
I have been buying my trail running stuff here at MyTriathlon.com since 2022. I am a Compressport user, and I really love that they have a wide array of Compressport stuff - both the latest and old editions (which is not bad at all). They ship it out fast, and I receive it in good condition. Highly recommended!
6 novembre 2025
Avis spontané
Réponse de MyTriathlon
Hi Carlo,
Thank you for your review! We are so glad you love shopping with us and we look forwards to helping you further down the line with any of your triathlon needs.
Kind Regards,
The MyTriathlon Team
Absolutely brilliant company
Absolutely brilliant company with amazing customer service. Ordered the wrong size dry robe for my daughter for xmas, they emailed me saying if I wanted they had a smaller size. The return was so simple and they kept in touch with me via email until the new one arrived which was very quick. Would definitely order from them again, they went over and above to make sure I got it in time for xmas.
10 décembre 2025
Avis spontané
Réponse de MyTriathlon
Hi Sonya,
Thank you for your review.
We are so glad that you are satisfied with your service! We pride ourselves on easy to access customer service and that little personal touch with everyones order!
We look forwards to helping you again in the future.
Kind Regards,
The MyTriathlon Team
Réponse de MyTriathlon
Hi Jackie,
We are so glad that you are satisfied with your thermal vest.
If you need anything else from us in the future, please don't hesitate to get in contact.
Kind Regards,
The MyTriathlon Team
Réponse de MyTriathlon
Hi Lynne,
Thank you for your review.
We are so glad you are satisfied with our service and we hope that you will consider us in the future for any of your triathlon needs!
Kind Regards,
The MyTriathlon Team
All good until I had to return dryrobe
I ordered a dryrobe for my wife for Christmas in a size medium. It was a good price and arrived within a few days but unfortunately when my wife tried it on it was far too big. I repackaged it and returned it at a cost of £15, requesting a smaller size. A few days later I got an email from them saying that it would cost an extra £30 and I would have to pay postage! I queried this and was told it was due to low stock levels on the small size. But you have it in stock and the price you bought it in for hasn't changed I replied. Then was told there was nothing they could do so I requested a refund. Ok, no problem they said and then told me a refund would take 21 days! IF I ever order anything else I wonder what their reaction would be if I said I couldn't pay for 21 days?
Not impressed at all.
12 décembre 2025
Avis spontané
Réponse de MyTriathlon
Hi Graham,
Thank you for getting in touch, and please accept our sincere apologies for any disappointment caused by your experience with us.
I’m sorry for the inconvenience the price difference may have caused. Unfortunately, the size small Dryrobe is currently priced higher due to limited stock availability. As a small business, we’re unable to absorb this price difference when replacing the item and therefore would require the additional cost to be covered. This is outlined in our terms and conditions, which note that replacement items may be subject to additional charges.
With regard to our 21-day refund timeframe, we understand that this may be frustrating and appreciate your patience. As a small company, our returns and accounts processes are managed manually, which can result in refunds taking slightly longer to process than customers might expect. That said, I can confirm that your refund was completed within — and in fact prior to — the stated timeframe.
I sincerely apologise for any inconvenience or frustration this situation may have caused and appreciate your understanding.
Kind regards,
The MyTriathlon Team
Réponse de MyTriathlon
Hi Keith,
Thank you for your positive feedback and review! This is greatly appreciated by us.
We are very glad to hear you are happy with your experience with us.
Kind Regards,
MyTriathlon Team.
Very easy purchasing process
Very easy purchasing process, quick delivery and the cheapest price found.
1 décembre 2025
Réponse de MyTriathlon
Hi,
Thank you for your positive feedback and review! This is greatly appreciated by us.
We are very glad to hear you are happy with your experience with us.
It is great to know we offer a quick delivery service, as well as competitive prices.
Kind Regards,
MyTriathlon Team.
Lots of choices good prices and good…
Lots of choices good prices and good delivery. I am pleased with my purchase.
3 décembre 2025
Réponse de MyTriathlon
Hi,
Thank you for your positive feedback and review!
We are very glad to hear you are happy with your product.
Kind regards,
MyTriathlon Team.
Am really impressed with Mytriathlon
Am really impressed with Mytriathlon. They were quick, the item I bought was dispatched and delivered in perfect condition and I bought with Mytriathlon as they were the most competitive in price and availability. Would use again. Thank you very much.
28 novembre 2025
Avis spontané
Réponse de MyTriathlon
Hi Simon,
We are very glad to hear you are happy with your experience with us!
It is great to know we offer a fast delivery service.
Thank you for your positive feedback and review! This is greatly appreciated by us.
Kind Regards,
MyTriathlon Team.
Terrible Returns Policy
Terrible Returns Policy
The products received were fine and of good quality, however the returns process is a complete joke. I returned one item due to being unsuitable fit. I returned it immediately and paid for the return. I got a notification that it was received on 20th October. I did not receive my refund until the 13th November after 4 phone calls to check on why I wasn't getting my refund. They told me they had to do it manually and its in their policy that they can hold onto your money for 30 days. It looks like they do this as standard as I now see previous reviews stating the same thing. AVOID if you want to keep your sanity!
13 novembre 2025
Avis spontané
Réponse de MyTriathlon
Hi Katy,
Thank you for reaching out. I’m genuinely sorry to hear that this experience has been frustrating for you, and I completely understand how disappointing it can be when things take longer than expected.
We are a small business therefore most things are processed manually, we are working on ways to improve this to avoid these same issues with you or any future customers.
After looking into this for you, I can confirm that we received your return on 20th October. I can also see that you contacted us a couple of times during the refund processing period, which falls within our 21-day policy.
Your most recent message was received on 11th November, and our account manager processed your refund that same day.
I’m truly sorry that you had to follow up with us and for any stress or inconvenience this may have caused. Please know that your experience matters to us, and we’re always working to improve our service.
For clarity, our returns policy states that refunds can take up to 21 days to be completed.
Kind Regards,
The MyTriathlon Team
Great Service
The order was fulfilled as advertised and the product is excellent value when compared to other outlets. Great service
28 novembre 2025
Réponse de MyTriathlon
Hi Mr Sugden,
Thank you for your positive feedback and review! This is greatly appreciated by us.
We are very glad to hear you are pleased with the level of service we provided.
It is great to know we offer competitive prices!
Kind Regards,
MyTriathlon Team.
Ordered XL long sleeve black camo pink…
Ordered XL long sleeve black camo pink lining long sleeve dry robe at brilliant price! Received 3 days later brilliant, all tags and genuine article! More than pleased! Extatic!I almost didn't order because of negative reviews ... but also phoned up first to talk about that and customer service amazing! Thank you!
6 décembre 2025
Avis spontané
Réponse de MyTriathlon
Hi Stephanie,
Thank you for your positive feedback and review! We greatly appreciate this
We are very glad to hear you are happy with your experience with us and your product.
Kind Regards,
MyTriathlon Team.
The only reason I haven't given a 5* is…
The only reason I haven't given a 5* is because the item I purchased for some reason has a ticket dated 2022. Does this matter! It might not have any reflection on the item. Time will tell if the wetsuit starts to perish then it wouldn't have been a good purchase. Otherwise MyTriathlon have been great, item arrived early and in first class condition, would highly recommend.
28 novembre 2025
Réponse de MyTriathlon
Hi Neil,
Thank you for your positive feedback and review! This is greatly appreciated by us.
We are very glad to hear you are happy with your experience with us.
The 2022 number which is listed in the barcode on the product is the year the manufacturer started to design this wetsuit model.
However i can assure you that this is the latest model of the wetsuit, which was released in 2025.
Kind Regards,
MyTriathlon Team.
Réponse de MyTriathlon
Hi,
We are very glad to hear you are happy with your experience with us!
It is great to know we offer a fast delivery service.
Thank you for your positive review and feedback! This is greatly appreciated by us.
Kind Regards,
MyTriathlon Team.
Highly recommend
Great products, swift delivery and excellent customer service. Highly recommend.
25 novembre 2025
Réponse de MyTriathlon
Hi Rosie,
Thank you for your positive feedback and review! This is greatly appreciated by us.
We are very glad to hear you are pleased with your experience with us and the quality of your product.
Kind Regards,
MyTriathlon Team.
Réponse de MyTriathlon
Hi Neil,
Thank you for your positive review and feedback! This is greatly appreciated by us.
We are very glad to hear you are happy with your experience with us.
Our primary goal is to assist customer in the best way possible, so your feedback is greatly appreciated by us!
Kind Regards,
MyTriathlon Team.
Rapid service with excellent…
Rapid service with excellent information in relation to to the shipping of the item purchased
27 novembre 2025
Réponse de MyTriathlon
Hi Michael,
Thank you for your positive feedback and review! This is greatly appreciated by us.
We are very glad to hear you are happy with the level of service we provided you.
Kind Regards,
MyTriathlon team.
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