The staff was great in assisting me to reserve an item. Prior to shipping, i was able to try it on and realised it would not fit. I then informed them of this, they help with cancellation and promis... Voir plus
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Lisez les avis des autres
Good customer service. My feedback regarding my purchase was warmly received and taken on board. Compression socks arrived a little grubby but washed nicely. Was offered a refund but needed them.... Voir plus
I knew the product from a friend who owns the same, so that didn't come as a surprise. Ordering and shipping went absolutely fine and in no time. Too bad so much plastic is involved in the packaging... Voir plus
Good experience for international shipping with reasonable costs. The items took just over a week to arrive to Thailand, You have to pay UK VAT and when you receive the items you request them... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin d'équipements sportifs d'extérieur
- Magasin de vêtements de sport (activewear)
- Magasin d'articles de course à pied
Écrit par l'entreprise
MyTriathlon was created in 2008 in the early days of triathlon. Two friends who began training together at their local triathlon club went on to race a Sprint distance, followed by an Olympic distance, before finally completing an Ironman together and finishing a mere five minutes apart! Their journey took them to the committee of their local Triathlon Club in Manchester and onto the Boards of British Triathlon and Triathlon England, before they decided to launch the Tatton Park Triathlon. It was to become the third largest triathlon event in the UK, after London and Blenheim.
Coordonnées de contact
Unit 5 Sycamore Court, Manor Park, Warrington Rd, WA7 1RS, Runcorn, Royaume-Uni
- 02071834116
- info@mytriathlon.co.uk
- www.mytriathlon.co.uk
4,1
Bien
2 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 79 % de ses avis négatifs
Répond généralement dans un délai d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Great range of products website easy to…
Great range of products website easy to navigate fast and efficient delivery
26 novembre 2025
Réponse de MyTriathlon
Hi Bernie,
Thank you for your positive feedback and review! This is greatly appreciated by us.
We are very glad to hear you are happy with your experience with us.
Kind Regards,
MyTriathlon Team.
Réponse de MyTriathlon
Hi Julie,
We are very glad to hear you are happy with your experience with us!
It is great to know we offer a fast delivery service.
Thank you for your positive feedback and review! This is greatly appreciated by us.
Kind Regards,
MyTriathlon Team.
Poor customer service and unprofessional tone
I ordered an item to a pickup point, which could only be collected until 4 November. After this date, the carrier automatically returns the parcel to the retailer — which is standard practice.
When I contacted MyTriathlon to ask for an update and a refund once the return is processed, I was told it was my responsibility to collect the parcel and that I could “keep, re-sell, whatever you would like to do with the item.”
This tone is surprisingly dismissive for a customer-facing business.
I can’t collect the parcel because it’s no longer available — the carrier clearly states that collection after 4 November is not possible. Despite this, the company insisted on blaming me rather than simply checking with the carrier and waiting for the parcel to be returned as per normal procedure.
It’s disappointing to see a retailer speak to customers this way and refuse to acknowledge basic facts about pickup-point deliveries.
A more professional and helpful approach would have avoided all of this.
3 décembre 2025
Avis spontané
Réponse de MyTriathlon
Hi,
Thank you for your positive review and feedback! This is greatly appreciated by us.
We are very glad to hear you are happy with your experience with us.
Kind Regards,
MyTriathlon Team.
Came on time and as expected..good…
Came on time and as expected..good service and prices
24 novembre 2025
Réponse de MyTriathlon
Hi Anukul,
We are very glad to hear you are happy with your experience with us!
It is great to know we offer competitive prices.
Thank you for your positive feedback and review! This is greatly appreciated by us.
Kind Regards,
MyTriathlon Team.
Quick delivery and excellent chat…
Quick delivery and excellent chat customer service!
21 novembre 2025
Réponse de MyTriathlon
Hi Jose,
We are very glad to hear you are happy with the level of service provided by us.
It is great to know we offer a fast delivery service.
Thank you for your positive feedback and review! This is greatly appreciated by us.
Kind Regards,
MyTriathlon Team.
Arrived on time.
21 novembre 2025
Réponse de MyTriathlon
Hi Wendy,
Thank you for your positive feedback and review! This is greatly appreciated by us.
It is great to know we offer a fast shipping service.
We are very glad to hear you are happy with your experience with us.
Kind Regards,
MyTriathlon Team.
A good company A good easy to use website prompt…
A good easy to use website prompt delivery and a great wetsuit
WELL DONE
18 novembre 2025
Réponse de MyTriathlon
Hi Joe,
We are very glad to hear that your experience with us ran smoothly and that you are happy with your product!
We extremely appreciate your positive feedback and review!
Kind Regards,
MyTriathlon Team.
Réponse de MyTriathlon
Hi Allister,
We are very glad to hear you are happy with your experience with us.
It is great to know we offer competitive prices.
Thank you for your positive feedback and review! This is greatly appreciated by us.
Kind Regards,
MyTriathlon Team.
Excellent service
17 novembre 2025
Réponse de MyTriathlon
Hi Rob,
We are very glad to hear you are happy with the level of service you received from us.
We extremely appreciate your positive feedback and review!
Kind Regards,
MyTriathlon Team.
I have been waiting my order for 17…
I have been waiting my order for 17 days instead of 4–5 and I still haven't got it.
Support team stopped respond yesterday
Awful service
20 novembre 2025
Réponse de MyTriathlon
Hi Ilia,
We are very sorry to hear you are unhappy with your experience with us.
We do apologise for the delays with your order being shipped.
I have investigated this for you and I can see we contacted you on the 17/11 to inform you that there was a slight delay with your order being shipped as we were waiting for a delivery to arrive with us which contained your item.
We then informed you on the 20/11 that your item was due to arrive with us that day or the following. I can see you requested for this to be delivered to you on the 25/11 as you would not be home before then.
We shipped your order on the 24/11 and expedited the shipping service to our track 24 hour delivery free of charge to ensure this would be delivered to you for your requested date.
Looking at the tracking information, it does appear there was a further delay with this as there were 3 failed delivery attempts with Royal Mail due to there being nobody home.
The failed delivery attempt dates were the 25/11,27/11 and the 28/11
I can see you then made a delivery request via Royal Mail’s website for this to be delivered the following date.
Your parcel was delivered the 29/11
We sincerely apologise for the delay with getting your order shipped out to you, but we do feel that we actively communicated with you throughout the process to get it resolved in the quickest way possible.
If you need anything further from us, please do not hesitate to contact us in the future.
Kind Regards,
MyTriathlon Team.
ive bought from my triathalon twice the…
ive bought from my triathalon twice the first time i needed advice on the product i phoned them the lady was more than helpful and polite.
i purchased a trisuit recently in a black friday deal with fifty pound discount bargain but to my surprise i got a further 10£ discount with a voucher i ordered it late sunday night and it arrived thursday i call that prompt well done thankyou
18 novembre 2025
Réponse de MyTriathlon
Hi Jill,
Thank you for your positive feedback and review! This is greatly appreciated by us.
We are very pleased to hear you are happy with our level and service and product prices.
Kind Regards,
MyTriathlon Team.
Great price for the googles I like
Great price for the googles I like, better than I could get on any other site. Delivered quickly
19 novembre 2025
Réponse de MyTriathlon
Hi Jonathan,
We are very glad to hear you are happy with your product!
It is great to know we have competitive prices and offer a fast delivery service.
Thank you for your positive feedback and review! We greatly appreciate this.
Kind Regards,
MyTriathlon Team.
I discovered My Triathlon looking for a…
I discovered My Triathlon looking for a brand and I fell upon the sale. There was a small mix up with the delivery of a wrong order but it was solved right away. The team are great and I loved my products. I would definitely recommend them and will purchase from here again. Thank you Team!
17 novembre 2025
Réponse de MyTriathlon
Hi,
Thank you for your positive feedback and review! We really appreciate this.
We do apologise for the mix-up with your order, however it is great to know we rectified this for you in a timely manner.
Kind Regards,
MyTriathlon Team.
Best price on the market for top brand
Best price on the market for top brand. I ordered with standard delivery yet it arrived the next day. Sent in a query which got answered immediately. What more can you ask for ? 👍
18 novembre 2025
Réponse de MyTriathlon
Hi Natasha,
We are very pleased to hear you are happy with your experience with us!
It is great to know our service level meets our customers requirements.
We extremely appreciate your positive feedback and review!
Kind Regards,
MyTriathlon Team.
Excellent service
Excellent service, from order to dispatch and delivery was exceptional. Item ordered delivered as described and in good order.
18 novembre 2025
Réponse de MyTriathlon
Hi Andrew,
Thank you for your positive feedback and review! This is greatly appreciated by us.
We are glad to hear you are pleased with our level of service and that our product met your requirements.
Kind Regards,
MyTriathlon Team.
Professional conduct very helpful the…
Professional conduct very helpful the neoprene swim short was value for money . Would recommend them to others
11 novembre 2025
Réponse de MyTriathlon
Hi Andrew,
We are very glad to hear you are happy with your experience with us.
We extremely appreciate your positive feedback and review!
Kind Regards,
MyTriathlon Team.
Truly terrible customer service
Truly terrible customer service. Pricing changed every day for a week and they refused to honor the price in the shopping cart.
Shop ANYWHERE but here.
25 novembre 2025
Avis spontané
Réponse de MyTriathlon
Hi,
Our prices often change! With us having evening and weekend deals almost daily!
If you contact us during office hours, then we, more likely than not, can honour the evening/weekend price.
if you come across any discrepancies in the future with the price changing, then please feel free to contact us and we will happily assist!
Kind Regards,
The MyTriathlon Team
Very easy order process
Item was ordered easily. It arrived very quickly and the item was perfect.
17 novembre 2025
Réponse de MyTriathlon
Hi Jane,
Thank you for the positive feedback!
We are very glad to hear you are happy with your experience with us and your item.
Your positive review and feedback is greatly appreciated by us.
Kind Regards,
MyTriathlon Team.
My item came a day early
My item came a day early. No issues. I would feel comfortable to use this site again. Packaged well.
19 novembre 2025
Avis spontané
Réponse de MyTriathlon
Hi Pauline,
We are very glad to hear you are happy with our delivery service!
We would like to thank you for your positive feedback.
It is always great to know our customer's are satisfied with our level of service.
Kind Regards,
MyTriathlon Team.
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