The National Lottery Avis 

5 054
•
TrustScore 1 sur 5

1,1

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Lisez les avis des autres

Noté 1 sur 5 étoiles

Where to start? Before new organisers took over, my win rate as reduced to virtually nothing. Changing games, doesn't create more winners, the reviews speak volumes. Something isn't right, you s... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

I won a prize on Euromillions tonight …the princely sum of £2.60 so I actually won 10p! It’s funny how the prize structure is set 10p above your stake so they say you are a winner! This Allwyn lo... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

"we're making more millionaires".... by slashing the odds of every other prize. At what point do you look at the appauling customer feedback you're receiving and revert the changes?. The gambling comm... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

These greedy idiots Allyn are driving are national lottery into the ground from the amount of people who have stopped playing hotpicks because of them halfing the prize, to them taking away winning a... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Fournisseur de loterie

Informations provenant de diverses sources externes

Official UK National Lottery website. Buy tickets and get results for EuroMillions and Lotto. Play online Instant Win games.


Coordonnées de contact

Information importante

1,1

Mauvais

TrustScore 1 sur 5

5 k avis

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A répondu à 7 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

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Tous les avis

(5 054)

1 817 avis reçus au cours des 12 derniers mois

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Noté 1 sur 5 étoiles

Saved by reviews

I was going to have a go with the instant win games but after seeing the reviews I have decided to give it a miss. Thank you all for your reviews, you have saved me from waisting my hard earned money. ❤

7 octobre 2026
Avis spontané
Noté 1 sur 5 étoiles

If it could be lower Star rate it…

If it could be lower Star rate it would be zero 1000 ! Total scam fixed site, I have been playing the £2 super puck game on the app for 2 years over £500 spent, never won more that £5 in one game and only ever reached the 2 star prize game bonus paying £3/4 a few times ! Never have I won more than the £20 stake money I put on to play the games ! Disgusting disgraceful scam ! Stay away this is a scam to get your money to pay for their woke waste of money agenda ! I can now see I’m not the only one !

6 octobre 2026
Avis spontané
Logo de The National Lottery

Réponse de The National Lottery

Hi there! Thanks for taking the time to leave us a review on Trustpilot.

Healthy Play is at the heart of everything we do. We always advise our players to only play as a form of entertainment, if they feel comfortable doing so, and to only spend within their means. We want our players to dream big but play small.

If you'd like, you can read more about this by clicking the link below for our responsible play page.

https://www.national-lottery.co.uk/responsible-play

^Ash

Noté 1 sur 5 étoiles

This prize of £1 is really taking the…

This prize of £1 is really taking the proverbial. Not even covering the cost of another ticket. Smaller jackpots I've noticed too. Sorry I won't be playing again.

4 octobre 2026
Avis spontané
Logo de The National Lottery

Réponse de The National Lottery

Hi Mike, thank you for taking the time to leave us a review on Trustpilot.

Players can now win more often and can win more than once in a single night. Over a year, regular players are expected to see a net increase in prize money for the same ticket price.

The prize for matching two main numbers in a single round is now a £1 cash prize, which gives players more flexibility and choice in how to spend their win. Players can also win this 'Match 2' prize – and any other prize for that matter – twice on one single £2 Lotto line.

^Nico

Noté 1 sur 5 étoiles

Done the lottery since it started

Done the lottery since it started, no more. Whoever came up with this revamped Lottery should be sacked, a classic case here of 'if it ain't broke don't fix it'. Need the Lottery back to what it was before I play it again.

3 octobre 2026
Avis spontané
Noté 1 sur 5 étoiles

After doing the lottery ever since it…

After doing the lottery ever since it started I'm not going to do it anymore. A pathetic 2m jackpot not won. The second prize of 1m not won. 80 % of prizes won were an uninspiring £10 or £1 (not even the price of the ticket) and the jackpot goes up just £800k for the next draw and they've increased the chance of having to share the crappy jackpots reducing the incentive even more They're taking the piss

4 octobre 2026
Avis spontané
Logo de The National Lottery

Réponse de The National Lottery

Hi Robert, thank you for taking the time to leave us a review on Trustpilot.

The change significantly improves chances of winning a prize. A regular player, assuming average luck and playing 104 draws a year, is expected to win more over the year under the new format because of the increased opportunities to win and the chance to win more than once in a single draw.

^Nico

Noté 1 sur 5 étoiles

One star is being generous !!!

I don't think all these 1 star reviews are a coincidence or 'sore loser' customers... It genuinely is a complete rip off, fix, scam , con , whatever you want to call it...
I just played online out of boredom, i played the instant win games, and i check what this company 'Allwin UK' who operates the National Lottery write next to each game are the predicted average odds of winning a prize on the various games. I played a new £2 million game with odds of winning a prize at 1 in 2.73 and I played 10 times and won Absolutely NOTHING !!! Scandalous how these operators can get away with this complete rip off.
UPDATE: Another week gone by, £51.00 spent on draw tickets in 6 different draws and not one single number in any of them. The National Lottery is a scam and fixed in my opinion. Nico, with his ' token gesture ' reply below, is talking broken biscuits!!!
UPDATE: NO surprise today that the Goverments National Audit Office, has begun investigating the lottery operators ' Allwyn ' which is owned by a Czech billionnaire. Apparently, their pledges of increasing charitable donations by significant amounts has not been fulfilled, and this was one of the main reasons they won the contract. 15/10/26.

3 octobre 2026
Avis spontané
Logo de The National Lottery

Réponse de The National Lottery

Hi, thank you for taking the time to leave us a review on Trustpilot.

I'm sorry to hear that you feel this way. With our Instant Win Games, there are an infinite amount of prizes in the pool. For example: If the odds state 1 in 2.73 chance, then this will be a 1 in 2.73 chance of winning every time you play. The odds do not change based on how many games you've played.

^Nico

Noté 1 sur 5 étoiles

Folks

Folks, for some time I've studied both past and present companies of this lottery and can confirm that this present one hasn't got anything good in mind for you. You'll never win any good money let alone hot picks! Pls guys, you're better off doing something else with your money or find an alternative game.
As for the euromillions blank your expectations. The number of countries involved in the Euromillions are many yet how many genuine winers can we confirm each week? For the whole of the UK only one person had 4 number hot pick. What a joke!!😄
When an operator can determine how many winners to have at each game, by the help of an AI system meant to greedily scoop from you, what do you call that? A fix or rigged? No number draws at random here so guys forget it!! The fun we used to have with this game is no more because it's only a child of the soil that knows much about our life and our money. Howbeit, there's an assumption upon which this scam is still thriving and it'll take like minded people to say enough is enough.
The annoying £1.00 wins after spending £2.00, for at least, a ticket can all stop since several outcries of the customer is been ignored. The theory behind the continual operation of this scam can only be defeated when I choose to say bye, bye and enough is enough at this minute. I'm gone !!!👍

3 octobre 2026
Avis spontané
Noté 1 sur 5 étoiles

Can I leave a review with zero stars

Can I leave a review with zero stars? No? Okay so without fail, every week I have the same problem with this site. I enter my correct login details and the login button is always greyed out. I have not forgotten my login details. I do not want to change my password. I really, REALLY want them to sort this continual problem. I may have to resort to physically entering at a local store which is extremely difficult for a disabled person.

2 octobre 2026
Avis spontané
Logo de The National Lottery

Réponse de The National Lottery

Hi Alan, thank you for taking the time to leave us a review on Trustpilot.

I'm sorry to hear you're having trouble with the app. If you would like some assistance, I'd recommend giving us a call on 0333 234 44 33, where an agent can run through some troubleshooting with you.

Alternatively, you can start a Webchat by clicking the link below:

https://www.national-lottery.co.uk/contact-us

^Lou

Noté 5 sur 5 étoiles

I have played 4 rows weekly since the…

I have played 4 rows weekly since the lottery started
This new prize set up is rediculous
Even if i get 3 numbers on both lines i win 20 pound rather than 30 pounds for 1 winning line with the old system.
This new format plus an extra 10 balls make it not worth playing.
I wont be playing any more until the prize system goes back to what it was.
Total rip off im not playing.

1 octobre 2026
Avis spontané
Logo de The National Lottery

Réponse de The National Lottery

Hi Steven, Thanks for taking the time to leave us a review on Trustpilot.

The updated Lotto game now gives players 2 chances to win prizes of £1 million or more in every draw. This has meant reducing some of the lower-tier prizes. In the first 100 days of New Lotto we made 69 millionaires!

^Amelia

Noté 1 sur 5 étoiles

I won’t be playing anymore

I won’t be playing anymore , they really spoiled the national lottery with the new changes . Bring back break-even as the minimum Match 2 = £2 back or a free Lucky Dip. It should never be less than what you paid. That was the unwritten rule that made Lotto feel fair. Right now a "win" can be a loss , that's what kills the excitement.
Add a local/regional prize
A lot of people say "I never see winners near Cambridge". A guaranteed £10k winner in each county every Saturday would make it feel real . Anyway big disappointment for me ..

1 octobre 2026
Avis spontané
Logo de The National Lottery

Réponse de The National Lottery

Hi Stephanie, Thanks for taking the time to leave us a review on Trustpilot.

The updated Lotto game now gives players 2 chances to win prizes of £1 million or more in every draw. This has meant reducing some of the lower-tier prizes. In the first 100 days of New Lotto we made 69 millionaires!

I have linked the Millionaire Map and winners page, the map shows you how many winners their have been in your Region and the winners page shows you some of our lucky winners stories! Only around 5-10% of our winners choose to take publicity.

www.national-lottery.co.uk/life-changing/winner-millionaire-map
www.national-lottery.co.uk/life-changing

^Amelia

Noté 1 sur 5 étoiles

Something seriously wrong with the app

1 octobre 2026
Avis spontané
Logo de The National Lottery

Réponse de The National Lottery

Hi Ahad, thank you for taking the time to leave us a review on Trustpilot.

I'm sorry to hear you're having trouble with the app. If you would like some assistance, I'd recommend giving us a call on 0333 234 44 33, where an agent can run through some troubleshooting with you.

Alternatively, you can start a Webchat by clicking the link below:

https://www.national-lottery.co.uk/contact-us

^Nico

Noté 1 sur 5 étoiles

The lottery is like a mirage

The lottery is like a mirage; it shows a shining promise of wealth that disappears just as we get close to it. I lost nearly all of my hard-earned money, as well as my wife's savings, by playing the lottery. Now, I am literally bankrupt, but I have stopped spending money on it. However, I feel severely depressed, and my life feels hopeless. I have been unemployed for a long time and am trying to get a job.

30 septembre 2026
Avis spontané
Logo de The National Lottery

Réponse de The National Lottery

Hi Rajesh, thank you for taking the time to leave us a review on Trustpilot.

Healthy Play is at the heart of everything we do. We always advise people to only play as a form of entertainment, if they feel comfortable doing so, and to only spend within their means. We want people to play a little, and never beyond what they can afford. I have linked our Healthy Play page below, which includes tools to support our players:

https://www.national-lottery.co.uk/responsible-play

^Nico

Noté 1 sur 5 étoiles

New lottery is a joke wake up to emails…

New lottery is a joke wake up to emails you won a £1 go back to what it used to be .....shit new set up stip playing and hot picks is a joke now

29 septembre 2026
Avis spontané
Logo de The National Lottery

Réponse de The National Lottery

Hi Jordan. Thanks for taking the time to leave us a review on Trustpilot.

The updated Lotto game now gives players 2 chances to win prizes of £1 million or more in every draw. This has meant reducing some of the lower-tier prizes. In the first 100 days of New Lotto we made 69 millionaires!

^Lou

Noté 5 sur 5 étoiles

Gambling to Gardening

Thank you for the advice you gave my husband to play the lottery just for fun. As a result, he stopped spending money on it. Lately, he has been spending his time and money on gardening, growing new plants, and caring for them.
I have never tried my luck by buying a lottery ticket, but my husband used to be severely addicted to gambling and spent a significant amount of our hard-earned money every week. I thought he had stopped buying lottery tickets for a while, but last week, while cleaning the box room, I was surprised to find a large stash of scratch cards. There were 962 scratch cards in total. I don't know how much they cost altogether, as some of them cost as much as £5 each.
In my opinion, the lottery is a regressive tax that exploits the wealth of individuals and families who are financially disadvantaged and burdened by life's hardships. Wealthy and well-informed individuals do not fall for the lottery scam because they realize it is a trap.

27 septembre 2026
Avis spontané

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