National Vehicle Suppliers Ltd Avis 

90
•
TrustScore 4 sur 5

4,2

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Absolutely brilliant service from start to finish! I saw the car online and Mark couldn’t have been more helpful, he offered to bring it straight to my home so I could view and test drive it, and he w... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I recently bought my Honda Jazz from Nationwide vehicle sales and the entire experience was outstanding! ​The team was extremely professional, helpful, and made the whole process smooth and hassle-... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

Bought a van off of mark stating he had changed the injectors, done an cambelt and water pump and serviced the van. Turned up and within 24 hours the van had set on fire due to his ‘mechanic’ poorly f... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I would entirely echo the words of others on here. Helpful. Friendly. Informative. All the good things. Took many calls/questions and cheerily answered them all. A very nice car purchase experie... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Vendeur de voitures d'occasion

Écrit par l'entreprise

For a very minimal deposit we bring the car to you for a test drive, making it more convenient.


Coordonnées de contact

4,2

Bien

TrustScore 4 sur 5

90 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

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A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

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4,2

Tous les avis

(90)

52 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

I had a great experience purchasing my…

I had a great experience purchasing my van, thanks to Mark. He was always available at the end of the phone, no matter the time, and answered every question I had with patience and clarity. He made the whole process smooth, straightforward, and stress-free. The level of service was outstanding, and I couldn’t be happier. Highly recommend

25 mars 2026
Avis spontané
Noté 1 sur 5 étoiles

VW Polo from NVS

I purchased a VW Polo from NVS on 15/11/25. The car had a fault with the air conditioning and heating system which Mr. Barclay wasn't aware of. I bought it in a rush and in good faith. Mr.Barclay told me to fix it and he would reimburse me the money. He didn't want me to do it through the Pinnacle Warranties because of the paperwork. I naively did it. After lots of text messages, calls and emails, he hasn't reimbursed me the money. I tried to claim the money from the warranty but they don't pay back for the job done. He told me that he wanted to help me and that he would take the car and fix it but he hasn't done it. He also told me to use the warranty because the big fault hasn't been sorted yet. It is the end of February 2026 and still no news from him! He is ignoring my emails hoping the problems will disappear. Beware of this unscrupulous trader that the only thing he cares about is profiteering!

15 novembre 2025
Avis spontané
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Réponse de National Vehicle Suppliers Ltd

We are sorry to hear that you feel this way, however we must correct several inaccuracies in this review.

At the point of sale, the vehicle was supplied with a valid third-party warranty specifically to cover mechanical and electrical components. As explained at the time, any faults must be reported and authorised through the warranty provider before repairs are carried out. This is standard procedure and clearly outlined in the warranty terms.

Unfortunately, you chose to proceed with repairs independently, without obtaining prior authorisation from the warranty company or allowing us the opportunity to inspect or rectify the issue ourselves. As a result, the warranty provider has declined the claim, which is outside of our control.

We did offer to have the vehicle returned so the matter could be inspected and resolved correctly through the appropriate process. However, unauthorised work was undertaken at a significantly higher cost than would normally be expected, and without agreement from ourselves.

We always aim to resolve genuine issues fairly and in line with UK consumer legislation and warranty terms. We categorically reject any suggestion of dishonesty or profiteering. We remain willing to review the matter through the proper channels and encourage direct communication so it can be resolved appropriately.

National Vehicle Suppliers Ltd.

Noté 5 sur 5 étoiles

Mark is a true gentleman of integrity

Mark is a true gentleman of integrity. Having bought a lovely Polo VW from Mark NVS I had a few issues with a boot lock mechanism & the auto-release petrol flap. Mark swiftly & effectively resolved the issues & even covered the cost as it was within the 6 month Warranty. I'm a very happy customer & am sure you will be too if you buy through NVS.

13 février 2026
Avis spontané
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Réponse de National Vehicle Suppliers Ltd

Thank you for your kind review

Noté 5 sur 5 étoiles

Amazing Seller

I purchased a car from Mark recently. His communication was amazing and had no trouble getting everything sorted. Im very happy with the purchase and condition of the vehicle and was definitely recommended. My personal experience was really smooth.

11 février 2026
Avis spontané
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Réponse de National Vehicle Suppliers Ltd

Thank you for your kind review

Noté 1 sur 5 étoiles

I bought a car from NVS in October

I bought a car from NVS in October. The advert stated that the only issue was the roof opening only halfway. This was completely misleading.

From October to December, I had to take the car to the garage multiple times just to make it driveable, spending a significant amount of money on repairs on top of the purchase price. The car had numerous serious issues that were never disclosed.

There was water inside the car, with electrical wires sitting in puddles of water, which is extremely dangerous. Some wires had clearly been cut (ensure why), putting my safety at risk. The windscreen was cracked, which was also not mentioned at all in the description.

The list of problems is far too long to include here.

When I raised these issues with the person who sold me the car, he said he would speak to the team. Instead, he copied and pasted a generic response (clearly from ChatGPT) and dismissed the problems as “minor,” which they absolutely were not.

The car was sold with a three-month guarantee, and he initially said he would help financially. However, as soon as I told him the actual cost of the repairs, he stopped responding.

This has been an incredibly stressful and expensive experience.

I will contact you with the invoice. Thanks

15 octobre 2025
Avis spontané
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Réponse de National Vehicle Suppliers Ltd

We take all feedback extremely seriously, however after conducting a full review of our records, we can confirm that we have never sold a vehicle to anyone under this name.

We have no record of any transaction, enquiry, invoice, delivery or communication that matches this reviewer’s details.

If this review has been posted in error or relates to another business, we respectfully ask for it to be removed. If the reviewer believes this statement is incorrect, we invite them to contact us directly with proof of purchase so we can investigate properly.

At National Vehicle Suppliers, transparency and accountability are extremely important to us, and we will always address genuine customer concerns directly.

Noté 5 sur 5 étoiles

Brought a brilliant a3 s-line thank you…

Brought a brilliant a3 s-line thank you again for the fantastic service extremely happy with the car it’s fantastic condition interior is superior look forward to dealing with you again in the future thanks again.

7 février 2026
Avis spontané
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Réponse de National Vehicle Suppliers Ltd

Thank you for your kind review

Noté 5 sur 5 étoiles

Mark at National Vehicle Suppliers Ltd…

Mark at National Vehicle Suppliers Ltd goes above and beyond to make sure his customers are satisfied. I bought a car with them just over a month ago, not only did he extend the warranty but when a few things went wrong in the first two weeks he didn’t hesitate to tell me to get it fixed and he’ll cover the bill. He is a man of his word and they are a great company. Can definitely recommend them when buying a car. They even drive it out to you free of charge to test drive! Top quantity service and reliable vehicles! ⭐️⭐️⭐️⭐️⭐️

30 janvier 2026
Avis spontané
Noté 5 sur 5 étoiles

Really happy with my purchase of the vw…

Really happy with my purchase of the vw touran. I was kept up to date every step of the way and given lots of reassurance by Mark regarding my purchase. The best part was it was delivered right to my front door with no hassle at all. Mark travelled many hours to deliver it to me and this was no problem for him at all. The car drives like a dream and I’m confident in its safety for me and my children. Will 100% be buying any future cars from here 5*****

29 janvier 2026
Avis spontané
Noté 1 sur 5 étoiles

Beware!

I bought a car from NVS last July for £5495 and have since spent almost £4000 on repairs etc.. It has been an absolute nightmare! Off the road more than on! One of the tyres was apparently over 10 years old.
The breakdown cover and warranty were useless. It was described as ’ a lovely example’ and was supposed to have had a service before delivery. Anything removable had been removed, even a locking wheelnut. Mark promised to send a missing part of doorhandle, MOT, etc. but no. I was not told of any rights to cancel or return , otherwise it would have gone straight back. Yes, I was foolish
to buy it, but I was taken in by the ’nice guy’ act and by the time it was delivered I was medically desperate for an automatic car.
Response to reply; -
No , Mark, this wasn’t months later, the problems started the week after delivery and have never stopped.
If you check your texts, you will see I texted you on 11 July as the key wouldn’t open the tailgate or lock the car. I bought a new key for £189.
16 July , I also advised of steering problems and again asked for the missing door handle as promised and again on the 11 August. No response…
I took the car to Kwikfit to check the tyres on 11 August and they replaced the 10 yr 2 mnth old illegal tyre with just 0.4 mm tread. So much for the ’new MOT’!£167.
The car was very tatty. I cannot believe it had been serviced. Even the tyre pressures were all vastly different. The hand -painted trims were peeling, there was tyre black smeared on the wheels, basics like cruise control, the cigarette lighter socket, don’t work.
The car was making noises so I booked it into my local Land Rover dealer for a full check.2 September. They replaced the EGR valve and throttle body etc. £856.30.
In September, I took the car on it’s first long journey, where it prompty broke down hundreds of miles from home. The supplied breakdown cover wouldn’t come out to repair so I paid £950 to come home in the night on a transporter to my local garage. The warranty only pays if you break down, but then exclude most parts and would pay for nothing. It cost me £1,183.01 for replacement lower arms, lower boost pipe, handbrake adjustment, another tyre etc. on 6 November.
Then in December, the car constantly wouldn’t start and the garage couldn’t take it until after Christmas so I had no car for weeks. New starter motor.
14 January £493.62.
I can produce all the relevant invoices for this nightmare experience. How many weeks has it actually been roadworthy?
Now we have the constant rain and I have a constant large puddle in the back of the car. Yes, on top of everything else, it leaks!
I would appreciate compensation!

Response to reply;
I did contact the warranty company, Pinnacle, and have emails from them in Oct/ Nov , which I can show you. They stated that the parts were not covered.
I did not produce a terrible review. I did not insult, denigrate nor abuse you, as many would have in the circumstances. What is terrible is my experience.
It is not yet even seven months since purchase, not eight.

2 juillet 2025
Avis spontané
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Réponse de National Vehicle Suppliers Ltd

Thank you for taking the time to leave your review. We are genuinely sorry to read that you feel disappointed with your experience.

We would like to clarify that this is the first time we have heard of these concerns. At no point since the vehicle was supplied have we been contacted to raise any issues or to request assistance. We are disappointed that you did not reach out to us even once, as we would always prefer the opportunity to discuss matters directly and try to put things right where possible.

All vehicles sold by NVS are inspected prior to sale, supplied with a valid MOT, and described accurately at the time of sale based on their age, mileage, and condition. As with any used vehicle, ongoing maintenance, wear-and-tear items, and age-related repairs can arise after purchase, particularly several months later. Third-party warranties and breakdown cover are administered independently, and any claims or outcomes are ultimately subject to their own terms and decisions.

We also take note of your comments regarding missing items and documentation; however, these concerns were never raised with us previously. Had we been made aware at the time, we would have been happy to review them.

We always aim to act fairly, transparently, and professionally, and we strongly encourage customers to contact us directly should any issues arise so that we can work towards a resolution. Our door remains open should you wish to discuss this matter further.

It’s just all very odd, we don’t hear anything from you at all, then 8 months after purchase you leave a terrible review? Just not normal behaviour. We have also checked with the warranty company and you haven’t been in contact at all.

Noté 5 sur 5 étoiles

Mark has gone above and beyond on…

Mark has gone above and beyond on purchasing my new car in October, he brought it out to me to view, valet red it and serviced it and then delivered it back, I’ve recently had a problem and as it was under warranty he had it fixed and again picked it up and delivered it back, very sincere and genuine man, thank you.

21 janvier 2026
Avis spontané
Noté 5 sur 5 étoiles

Excellent service from start to finish

Mark has been excellent from the first contact. Despite being some distance away Mark provided us with all the information we needed about the car and brought it to us to test drive with no obligation to buy. It was as described and a good price. Despite having a small issue over Christmas Mark did everything he could to put it right personally so my daughter had her car to start back at uni. Could not fault the service given, thank you.

15 décembre 2025
Avis spontané
Noté 5 sur 5 étoiles

Had a great experience with this online…

Had a great experience with this online dealership. The guy I dealt with was super easy to communicate with, really responsive, and made everything straightforward from start to finish. He explained the process clearly, answered all my questions, and there was no pressure at any point. The car was exactly as described online and the whole purchase was smooth and hassle-free. Would definitely recommend if you’re looking for an easy, stress-free way to buy a car online.

2 décembre 2025
Avis spontané
Noté 5 sur 5 étoiles

Five star experience

I had an excellent experience with this car company from start to finish. The staff were professional, friendly, and genuinely helpful without being pushy, especially a certain gentleman named Mark. He took the time to answer all my questions and made sure I found a vehicle that fit both my needs and budget. The entire process was smooth, transparent, and stress-free. The car was in great condition and exactly as described. I highly recommend this company to anyone looking for quality vehicles and outstanding customer service.

10 décembre 2025
Avis spontané

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