So happy to write this review if I could give 10 stars I would. The customer service has been fantastic so very helpful, from the beginning Leon helped me with sending samples, helping with sizing up... Voir plus
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A very helpful and informative experience dealing with The Natural Rug Store. Customer Service was outstanding in helping me decide on our rug. Their communication was excellent in keeping us informe... Voir plus
L'entreprise a répondu
The rugs are top quality and look fabulous. You can tailor make the exact size you want, specify the materials & add details such as single or double borders/trims. This means that each rug is indivi... Voir plus
The rugs look great. Such an easy process; made particularly easy with the software that allows you to see the finished rug with any border and pattern chosen. Receiving a sample for matching curtain... Voir plus
À propos de l'entreprise
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À propos de The Natural Rug Store
Écrit par l'entreprise
The Natural Rug Store
Every Natural Rug Store bespoke rug is a unique collaboration between our customers and our rug makers here in the UK. Our aim is to allow you to design on-line, in the comfort of your own home or workplace, a superior natural rug benefitting the individual colours, proportions and purpose of your environment. Find out more The Natural Rug Store
Coordonnées de contact
Unit 1, Gregston Estate, Birmingham Road, B69 4EX, Oldbury, Royaume-Uni
- 0333 222 6515
- info@naturalrugstore.co.uk
- www.naturalrugstore.co.uk
4,9
Excellent
824 avis
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Excellent customer service…
A very helpful and informative experience dealing with The Natural Rug Store. Customer Service was outstanding in helping me decide on our rug. Their communication was excellent in keeping us informed on when the rug would be delivered. We are very happy with our new rug.
15 juillet 2026
Réponse de The Natural Rug Store
Thank you for your lovely review, Mrs Uhlig. We’re delighted you’re so happy with your new rug and that our team helped make choosing it a positive experience. It’s great to hear you felt well informed throughout.
Very best wishes,
James and The Natural Rug Store team
So happy to write this review if I…
So happy to write this review if I could give 10 stars I would.
The customer service has been fantastic so very helpful, from the beginning Leon helped me with sending samples, helping with sizing updating me through the whole process. Delivery was very timely . A really friendly helpful company to deal with. The rug was well wrapped up. The quality is second to none very happy with my purchase. Would highly recommend.
8 octobre 2026
Avis spontané
Réponse de The Natural Rug Store
Hi Suzette,
Ten stars - what a lovely compliment! Thank you for taking the time to write such a wonderful review.
We’re delighted you’re so happy with your rug and that Leon made everything easy, from choosing samples and getting the sizing right to keeping you updated along the way. We’ll make sure he sees your kind words.
Thank you for choosing The Natural Rug Store and for recommending us. We hope you enjoy your rug for many years to come.
Warm regards,
James & The Natural Rug Store team
Réponse de The Natural Rug Store
Hi Michael,
Thank you so much for the 5-star review and recommendation! We’re delighted to hear you’re happy with your new rug and that it arrived safely and securely.
We really appreciate your support and hope you enjoy your rug for many years to come.
Best wishes,
James & the Natural Rug Store team
Conservatory Rug
The ordering system was very easy. The rug was delivered within a couple of weeks and we are delighted with it, just what we wanted !
12 août 2026
Réponse de The Natural Rug Store
Thank you so much for the brilliant review, Mr Partridge! We’re delighted to hear that you found the ordering process easy and that your rug arrived promptly.
Most importantly, it’s great to hear that you’re so pleased with the finished rug and that it’s exactly what you wanted.
Thank you again for choosing The Natural Rug Store!
Best wishes,
James & The Natural Rug Store Team
lovely quality and fast delivery
20 mai 2026
Réponse de The Natural Rug Store
Thanks so much Ray, really pleased you’re happy with the quality and service. Very much appreciated! 😊
James
The Natural Rug Store
Beautiful rug and lovely service
Beautiful rug and lovely service! Ordered and delivered in under 4 weeks and looks great.
10 juillet 2026
Avis spontané
Réponse de The Natural Rug Store
Hi Maddie,
Thank you so much for the lovely review! We're really pleased you're happy with your rug and that it arrived nice and quickly.
We hope you enjoy it for many years to come 😊
Best wishes,
The Natural Rug Store Team
Excellent service and products
2 mai 2026
Réponse de The Natural Rug Store
Hi Simon,
Thank you for the fantastic 5-star review! We’re really pleased to hear you were happy with both our service and products.
We really appreciate your custom and hope you enjoy your rug for many years to come.
Kind regards,
The Natural Rug Store Team
Great company support turning a negative into a very positive outcome!
What started as a disappointing experience on receipt of our rug as it was out of square by over 5cm and as an entrance rug into our oak flooring it looked terrible and was not rectangular.
The process of trying to convince the Natural Rug Store that this was the case was also very long winded. First photographs and then detailed measurements were required and after supplying all of that they then required the rug back to be checked by their ‘Production Manager’ who then verified it was incorrect! Finally they agreed and after chasing them yet again we received a full refund. Not a great experience and after 6 or 7 weeks from ordering we were back to square one!
However thanks to James, who contacted us directly, he quickly reassured us in terms of reviewing their processes in situations like ours in the future and also very kindly offered to pay for the replacement rug we had sourced from an alternate source which we accepted.
That offer was beyond what we could have expected and we felt like a valued customer, turning what was a very negative experience into a very positive one.
Again thank you James.
23 juillet 2026
Avis spontané
Réponse de The Natural Rug Store
Hi Raymond,
We're very sorry that your rug arrived out of square and that the process of establishing the fault took longer than it should have.
Having personally reviewed the full correspondence surrounding your order, I agree that once you had provided the additional measurements, we should have moved more quickly to getting the rug back and physically inspecting it.
Once returned and inspected by our Production Manager, the fault was confirmed and you received a full refund.
After seeing your review, I also contacted you personally. You mentioned that you had since purchased a replacement rug elsewhere for less than half the cost, so in addition to the full refund already provided, I offered to reimburse the cost of that replacement rug as a further goodwill gesture upon receipt of proof of purchase.
That offer remains open.
We can't give you back the time you spent dealing with this, but we can acknowledge where we fell short, put things right as far as we're able to, and learn from the experience. We've reviewed how we handle situations like this as a result.
We're genuinely sorry that on this occasion we didn't deliver the experience we expect our customers to receive.
James Hughes
Commercial Director
The Natural Rug Store
Great options for a custom made rug…
Great options for a custom made rug online. It is very easty to pick from the choice they have and build your own rug. Ours was for the entrance hall, very narrow and long, and it worked so well. This is actually our second one with Natural Rug Store. Quick delivery and great customer service. Highly recommended!
23 juillet 2026
Avis spontané
Réponse de The Natural Rug Store
Hi Sasha,
Thank you so much for taking the time to leave such a lovely review.
It really means a lot to hear that you've come back to us for a second rug. We're delighted the custom size worked so well for your entrance hall and that you found the whole process easy from start to finish.
Thanks again for your continued support and recommendation. We genuinely appreciate it and hope you enjoy your new rug for many years to come.
Best wishes,
James
It fits in perfectly and is more…
It fits in perfectly and is more substantial than the cheaper one it replaced as well as being just the right colour. Im very happy with it.
6 avril 2026
Réponse de The Natural Rug Store
Thank you so much for your lovely review.
We're delighted to hear the rug fits perfectly, and that you're pleased with both the quality and the colour. It's especially nice to know it feels like a real step up from the one it replaced.
Thanks again for taking the time to leave a review—it really does mean a lot to us.
Best wishes,
James
The Natural Rug Store
Delighted with the experience and rug
Really great company to deal with - kept me updated on order and timelines. The rug we ordered was easy to order online and arrived beautifully packaged. Absolutely delighted with the rug! Would definitely recommend this company.
17 février 2026
Réponse de The Natural Rug Store
Thank you so much for taking the time to leave such a lovely review.
We really appreciate your kind words.
We know ordering a made-to-order natural rug online can sometimes feel like a big decision, so it means a lot to hear that you felt well informed throughout and found the ordering process simple and straightforward.
We’re also really pleased to hear the rug arrived beautifully packaged and that you’re absolutely delighted with it.
Thank you again for choosing The Natural Rug Store and for recommending us. It genuinely means a great deal to our whole team.
James
Co-Founder
The Natural Rug Store
Beautiful rug, great service
Responsive, helpful service and knowledgeable when we had queries. Good delivery on the day we requested. And delighted with the rug itself - it looks fantastic!
8 mars 2026
Réponse de The Natural Rug Store
Hi Christy,
Thank you so much, this is lovely to read.
I’m really pleased the team were able to help with your queries and that everything arrived on the day you requested. With made-to-measure rugs, those details matter, so it’s great to hear the service, delivery and finished rug all came together as they should.
“Delighted with the rug itself” is exactly what we hope for every time.
Thanks again for choosing us and for taking the time to leave such a kind review.
James
The Natural Rug Store Team
I recommend The Natural Rug Store
I recommend The Natural Rug Store. Their website is easy to use and their customer service was very good, keeping me fully informed at every stage from order to delivery. My Seagrass rug order arrived promptly within their three-week timescale and looked perfect in my hallway.
6 janvier 2026
Réponse de The Natural Rug Store
Hi,
Ah, this is lovely to read, thank you so much.
Really appreciate you mentioning the whole experience, not just the rug at the end. We put a lot into making sure everything feels smooth and clear from start to finish, so it means a lot that you noticed that.
Seagrass in a hallway is such a great choice as well. It’s practical, looks great, and when the size is spot on it just makes the space feel right straight away.
“Looked perfect in my hallway” is exactly what we hope for every time.
Thanks again for taking the time to share this, it genuinely means a lot to us.
The Natural Rug Store Team
Delighted with our rug made to measure…
Delighted with our rug made to measure perfectly
11 janvier 2026
Réponse de The Natural Rug Store
Hi,
Love this, thank you.
Great to hear it came out spot on and fits your space perfectly.
Really appreciate you taking the time to leave this.
James
The Natural Rug Store
I highly recommend this company
I highly recommend this company . They are most professional and the rug we ordered is beautiful. Very classy and wonderfully made . Delivery was first rate with the lovely Ikey .
Thank you
Colette Hogan Liverpool
26 mars 2026
Avis spontané
Réponse de The Natural Rug Store
Hi Colette,
Thank you so much for your kind words, it really means a lot.
We’re delighted to hear you’re happy with your rug and the overall experience.
Thanks again for choosing us, and we hope you enjoy your rug for many years to come.
Best wishes,
James
The Natural Rug Store Team
Stunning Rug
Stunning Rug, exactly as ordered. Amazing quality. Will be ordering again as we need another rug. Would not hesitate to recommend. Your are kept notified at all stages as your rug flows through the manufacturing process. Brilliant company.
25 décembre 2025
Réponse de The Natural Rug Store
Hi Mrs Porter,
This means a lot thank you.
We put a huge amount of care into making sure everything is right before your rug even arrives, so hearing that it landed exactly as you expected and that the quality stood out is brilliant to hear.
I’m especially pleased the updates along the way helped. When something is made specifically for your home, you should not be left wondering what is happening. You should feel confident in it from start to finish.
Looking forward to helping with the next one when you are ready.
Really appreciate the recommendation.
James
The Natural Rug Store Team
Good quality product
22 décembre 2025
Réponse de The Natural Rug Store
Hi there,
Thank you for your review — we really appreciate you taking the time to share your feedback.
We’re delighted to hear you’re happy with the quality of your rug.
If there’s anything else we can help with, just let us know.
The Natural Rug Store Team
Really happy with my choice of rug and the company
Really happy with my choice of rug and perfect made to measure size. The whole process was easy from start to finish, with great communication from this company. Delivery was on time, very helpful and professional.
Highly recommend The Natural Rug Store and wouldn’t hesitate to order another rug.
21 janvier 2026
Avis spontané
Réponse de The Natural Rug Store
Hi Lesley,
Thanks so much for this — really glad you’re happy with the rug and that the made-to-measure size worked out spot on.
It’s lovely to hear the process felt easy and that everything arrived on time. We put a lot of care into keeping things clear and straightforward, so it genuinely means a lot to read this.
Thanks again for recommending us, and we’d happily help if you ever need another rug.
Best wishes,
The Natural Rug Store
James
Réponse de The Natural Rug Store
Hi Paula,
Thank you so much for taking the time to leave such a lovely review. I’m really pleased to hear the rug was exactly what you wanted — that’s always the goal.
Made-to-measure should feel simple and reassuring, not complicated, so it means a lot to know we got it right for you. Thanks again for choosing us.
Warm regards,
James
The Natural Rug Store
Réponse de The Natural Rug Store
Hi Dennis,
Thank you for your review — glad to hear everything arrived on time and as expected.
Kind regards,
James
The Natural Rug Store
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