So happy to write this review if I could give 10 stars I would. The customer service has been fantastic so very helpful, from the beginning Leon helped me with sending samples, helping with sizing up... Voir plus
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A very helpful and informative experience dealing with The Natural Rug Store. Customer Service was outstanding in helping me decide on our rug. Their communication was excellent in keeping us informe... Voir plus
L'entreprise a répondu
The rugs are top quality and look fabulous. You can tailor make the exact size you want, specify the materials & add details such as single or double borders/trims. This means that each rug is indivi... Voir plus
The rugs look great. Such an easy process; made particularly easy with the software that allows you to see the finished rug with any border and pattern chosen. Receiving a sample for matching curtain... Voir plus
À propos de l'entreprise
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À propos de The Natural Rug Store
Écrit par l'entreprise
The Natural Rug Store
Every Natural Rug Store bespoke rug is a unique collaboration between our customers and our rug makers here in the UK. Our aim is to allow you to design on-line, in the comfort of your own home or workplace, a superior natural rug benefitting the individual colours, proportions and purpose of your environment. Find out more The Natural Rug Store
Coordonnées de contact
Unit 1, Gregston Estate, Birmingham Road, B69 4EX, Oldbury, Royaume-Uni
- 0333 222 6515
- info@naturalrugstore.co.uk
- www.naturalrugstore.co.uk
4,9
Excellent
824 avis
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Réponse de The Natural Rug Store
Thank you for your wonderful review, Tim! We’re thrilled to hear that you’re happy with your rug and enjoyed working with our team. Your kind words mean so much to us, and it’s always a pleasure to provide great products and service.
If there’s anything we can assist you with in the future, please don’t hesitate to reach out.
Best regards,
The Natural Rug Store Team
Delighted with my rug
Delighted with my rug. Particularly impressed with the customer service provided from Leon, who ensured it arrived before Christmas despite the short time span. Definitely recommend.
23 décembre 2024
Avis spontané
Réponse de The Natural Rug Store
Thank you so much for your kind words! We're thrilled you're delighted with your rug and that it arrived in time for Christmas. Your recommendation means the world to us, and we look forward to helping you again in the future! 🌟
Found the company so helpful
Found the company so helpful, kept us informed at all times re delivery. The rug was exactly what we wanted chosen from samples and is of the highest quality. Would definitely recommend
6 octobre 2024
Réponse de The Natural Rug Store
Thank you for your lovely feedback! We're so pleased you found our service helpful and that your rug is exactly what you wanted. It’s wonderful to hear you’re happy with the quality, and we truly appreciate your recommendation! 🌟
Beautiful wool rug
Beautiful wool rug, feels really luxurious underfoot. Great service and support with getting the right colour match for the border too. Highly recommend. We will buy again.
20 décembre 2024
Avis spontané
Réponse de The Natural Rug Store
Thank you for your kind words! We're thrilled you love the luxurious feel of your wool rug and that the colour match for the border was just right. Your support means a lot to us, and we can’t wait to help you with your next purchase! 🌟
Excellent service
Very helpful in supplying additional samples to those originally ordered. Rug delivered in good time and of good quality.
12 septembre 2024
Réponse de The Natural Rug Store
Thank you for your kind review, John! We’re so pleased to hear that you found our service helpful and that the additional samples made a difference. It’s great to know your rug was delivered on time and met your expectations for quality.
If there’s anything else we can assist you with, we’re always here to help.
Best regards,
The Natural Rug Store Team
Réponse de The Natural Rug Store
Thank you for your fantastic review! We're so pleased to hear that you're happy with the quality, style, and service. It means a lot to us! If you ever need anything else, we're always here to help. Enjoy your rug!
Best wishes,
The Natural Rug Store Team
Lovely quality rug
Lovely quality rug. Sent free samples to review before I bought it. Would definitely recommend them
4 septembre 2024
Réponse de The Natural Rug Store
Thank you for your lovely review! We're delighted you’re happy with the quality of your rug and that the complimentary samples helped with your decision. We truly appreciate your recommendation and are always here if you need anything in the future. Enjoy your rug!
Best wishes,
The Natural Rug Store Team
Fantastic service and product
Fantastic service when our chosen material wasn’t unavailable I was immediately contacted to offer available alternatives and a discount as a gesture of goodwill.
When our rug arrived it surpassed our expectations, it’s beautiful and we love it. It sets our snug off perfectly:)
25 novembre 2024
Avis spontané
Réponse de The Natural Rug Store
Thank you so much for your kind words! We’re really glad we could sort everything for you and that your rug turned out even better than expected. Love that it’s the perfect fit for your snug—it’s always great to hear when a rug completes a space! If you ever need anything else, just give us a shout.
Best,
The Natural Rug Store Team
100% wonderful company
Wonderful
Wonderful
Wonderful
Bought a beautiful very long hallway rug from
them in 2022: took months to come as it was hand made.
The pride and authenticity they take is remarkable in a broken UK.
The after care too - superlative
23 novembre 2023
Réponse de The Natural Rug Store
Thank you so much for your glowing review, We’re absolutely delighted to hear how much you appreciated your hallway rug and the craftsmanship behind it. It means the world to us that you recognise the pride and authenticity we put into our work, and we’re thrilled that our aftercare exceeded your expectations.
Your kind words inspire us to continue delivering exceptional service and quality. If there’s anything we can assist you with in the future, please don’t hesitate to reach out!
Best regards,
The Natural Rug Store Team
Thoughtful, quick and high quality
I ordered a seagrass runner online, but rang to ask how to ensure the weave went in the direction I wanted. Very quicly I was sent photos for confirmation and the matting also arrived quickly, very well packaged, and exactly as ordered. It is robust, the binding is well done, and all together I am very satisfied with it and with the service I received.
30 juillet 2024
Réponse de The Natural Rug Store
Thank you for your lovely review, Mrs Hodges! We’re so pleased to hear that you’re happy with your seagrass runner and the service you received. Ensuring the weave direction was exactly as you wanted was our pleasure, and we’re glad the photos helped. It’s wonderful to know the runner arrived quickly, well-packaged, and just as you ordered.
We truly appreciate your kind words about the quality and craftsmanship—it means a lot to us! If there’s anything else we can assist you with in the future, please don’t hesitate to get in touch.
Best regards,
The Natural Rug Store Team
Excellent service and high quality items
Lovely rugs and so good to be able to have them made to exactly the size and colour we wanted for our room. Great support from the company too.
29 juillet 2024
Great personal Communication
Easy website to use. Constant communication once order placed and delivery arranged both by email and phone. Great personal communication
25 juin 2024
Excellent company
This is my second made to measure rug and I will be ordering more, they are really good quality, exactly what I wanted and delivered within the time frame, I had an issue with a sample colour so spoke to a really nice guy who was so helpful, I’ve recommended this company to a couple of friends who are after rugs
5 juin 2024
Excellent quality rug
Excellent quality rug, produced to measure. Arrived on time. Highly recommend!
2 juin 2024
Highly recommend
Excellent choice, easy to use website, quality product and excellent service. Highly recommend
28 mai 2024
Good after-sales service..We initially received a rug with a…
We initially received a rug with a minor fault in the border. We asked for a replacement and the Company, and Leon in particular, did all that was possible to assist us. A replacement was immediately made available and considerable trouble taken to ensure our purchase was of the highest standard.
26 avril 2024
Highly recommend
Brilliant communication regarding delivery and very easy web site to navigate customised sizes and rug types.
15 avril 2024
First bought a rug 10 years ago
First bought a rug 10 years ago - it is still great looking. Very good quality - highly recommend.
16 mars 2024
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