So happy to write this review if I could give 10 stars I would. The customer service has been fantastic so very helpful, from the beginning Leon helped me with sending samples, helping with sizing up... Voir plus
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A very helpful and informative experience dealing with The Natural Rug Store. Customer Service was outstanding in helping me decide on our rug. Their communication was excellent in keeping us informe... Voir plus
L'entreprise a répondu
The rugs are top quality and look fabulous. You can tailor make the exact size you want, specify the materials & add details such as single or double borders/trims. This means that each rug is indivi... Voir plus
The rugs look great. Such an easy process; made particularly easy with the software that allows you to see the finished rug with any border and pattern chosen. Receiving a sample for matching curtain... Voir plus
À propos de l'entreprise
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À propos de The Natural Rug Store
Écrit par l'entreprise
The Natural Rug Store
Every Natural Rug Store bespoke rug is a unique collaboration between our customers and our rug makers here in the UK. Our aim is to allow you to design on-line, in the comfort of your own home or workplace, a superior natural rug benefitting the individual colours, proportions and purpose of your environment. Find out more The Natural Rug Store
Coordonnées de contact
Unit 1, Gregston Estate, Birmingham Road, B69 4EX, Oldbury, Royaume-Uni
- 0333 222 6515
- info@naturalrugstore.co.uk
- www.naturalrugstore.co.uk
4,9
Excellent
824 avis
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Easy to use design system
Easy to use design system. Delivered on time. High quality product. Delighted customer
18 avril 2024
Delivered all as promised 👍🏼
10 avril 2024
Couldn't be more pleased with my rugs…
Couldn't be more pleased with my rugs ,I have bought all my rugs over the last 15 yrs with this company and will go on doing so ,the rug when delivered is so well packed it just feels special when you recieve it .
8 avril 2024
I was preparing to move house and…
I was preparing to move house and wanted a kitchen runner, I had a floor tile sample so went onto NRS ,used their put your own rug design together sent for sample of colour,matched perfectly,ordered my rug,not long to wait,it was absolutely spot on ,I love it,very well made,in fact perfect.🤗
24 mars 2024
Excellent service and advice from Leon…
Excellent service and advice from Leon from start to finish. Quality bespoke rug, exactly as we wanted.
Would recommend this Company if you are looking for a made to measure solution for your rug!!
21 juin 2024
Avis spontané
From ordering samples
From ordering samples, being advised of a lead time through to delivery - our experience was faultless. Thank you! We love our rug!
5 juin 2024
Avis spontané
Sturdy well made thing
Order process was simple.
Order progress update was good.
The rug is sturdy and easy to clean, exactly what we need in the boot room.
25 février 2024
Lounge rug
A beautifully made rug, arrived well packaged and just as I had hoped from the samples supplied. Looks great in situ!
26 janvier 2024
Great overall experience and quality
6 février 2024
Leon was really helpful
Leon was really helpful and answered my emails and questions quickly. As far as the rug is concerned I love it and wouldn’t hesitate to order again.
25 janvier 2024
Leon dealt with an issue with our rug…
Leon dealt with an issue with our rug quickly and efficiently. Customer service was excellent.
25 janvier 2024
Lovely rugs and lots of flexibility of design
Lovely rugs, I hunted high and low and the natural rug company had the most options in terms of range of materials, colours of boarders, width of borders etc.
I had two very large rugs made, they took a while to make but I am very happy with them.
16 janvier 2024
Great to be able to tailor the size and…
Great to be able to tailor the size and colours to exactly what you need . Efficient & great quality . Will use again.
19 janvier 2024
Disappointing quality and customer service
FOLLOWING THE REVIEW, RUG COUTURE GOT IN TOUCH WITH ME AND OFFERED TO REPLACE THE RUG; THEY MADE A REPLACEMENT, DELIVERED IT AND COLLECTED THE FAULTY ONE. A SATISFACTORY OUTCOME IN THE END.
Disappointing quality for such an expensive rug and poor customer service resulted in us being stuck with a rug I cannot use on our wooden floor. The latex backing on the rug has several holes where it has frayed and the rug shows through. It had been our intention to move the rug on to our new oak flooring in May but I am reluctant to do this in case it damages the wood. I was told we could have a free remake following discussion with the manager and despite me requesting that the damaged rug be collected we have heard nothing further from the Natural Rug Store.
21 mars 2024
Avis spontané
Réponse de The Natural Rug Store
Dear Carole,
Thank you for your feedback. We apologise for the inconvenience and are happy to inform you that a new, complimentary rug is being made for you. We will coordinate a seamless exchange—delivering your new rug and collecting the old one.
We appreciate your patience.
Very best wishes
Rug Couture
Very pleased with my purchases.
Very pleased with my purchases.
I have ordered three made to measure rugs from this company
and they are all of good quality,
well packaged and arrived on time.
Would recommend.
4 décembre 2023
If you are in a hurry
If you are in a hurry, please look elsewhere. When we ordered I called to confirm the delivery time and was told 3 weeks. It is now 5 weeks and we have heard nothing. When I called, I was ask do you want me to chase. Now I am being told "should" be completed the end of next week and hopefully delivered the week after. 7 weeks+ for a door mat !
26 janvier 2024
Avis spontané
Réponse de The Natural Rug Store
Dear Fiona,
Thank you sincerely for sharing your feedback with us. We extend our sincerest apologies for the inconvenience caused in this instance. Typically, our delivery timeframe ranges between 3 to 4 weeks; however, regrettably, your order encountered delays owing to supply chain challenges beyond our control. Please rest assured that we are diligently working to expedite your delivery at the earliest opportunity.
As a gesture of our appreciation for your patience and understanding amidst this delay, we would like to offer you a partial discount on your purchase. Your satisfaction is of paramount importance to us, and we remain committed to rectifying this situation promptly.
Thank you once again for your understanding and continued support. We look forward to restoring your confidence in our service.
Very best wishes
The Natural Rug Store
Excellent rug for conservatory
The rug arrived on time and exactly what I needed for a conservatory. Natural coir, extremely hard wearing and no deterioration from the sun light. Our last rug slowly fell to pieces over time.
Beautifully edged to finish off the look.
11 novembre 2023
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