So happy to write this review if I could give 10 stars I would. The customer service has been fantastic so very helpful, from the beginning Leon helped me with sending samples, helping with sizing up... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
A very helpful and informative experience dealing with The Natural Rug Store. Customer Service was outstanding in helping me decide on our rug. Their communication was excellent in keeping us informe... Voir plus
L'entreprise a répondu
The rugs are top quality and look fabulous. You can tailor make the exact size you want, specify the materials & add details such as single or double borders/trims. This means that each rug is indivi... Voir plus
The rugs look great. Such an easy process; made particularly easy with the software that allows you to see the finished rug with any border and pattern chosen. Receiving a sample for matching curtain... Voir plus
À propos de l'entreprise
- Magasin de tapis
- aussi dans
- Décorateur d'intérieur
À propos de The Natural Rug Store
Écrit par l'entreprise
The Natural Rug Store
Every Natural Rug Store bespoke rug is a unique collaboration between our customers and our rug makers here in the UK. Our aim is to allow you to design on-line, in the comfort of your own home or workplace, a superior natural rug benefitting the individual colours, proportions and purpose of your environment. Find out more The Natural Rug Store
Coordonnées de contact
Unit 1, Gregston Estate, Birmingham Road, B69 4EX, Oldbury, Royaume-Uni
- 0333 222 6515
- info@naturalrugstore.co.uk
- www.naturalrugstore.co.uk
4,9
Excellent
824 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Quality of rug is great
Quality of rug is great. Just had to chase up when it was being delivered as hadn't heard anything
17 novembre 2022
Quality of every order consistent.
Quality of every order consistent. Staff actually telephone you to let you know about delivery times and to discuss anything they have a query with.
Would always recommend. Great to buy from a UK business too.
15 novembre 2022
Spot on product
Lovely quality, better than I thought it would be. Better than buying a rug that wouldn’t have fitted. The fit was spot on to the absolute multimeter. It looks wonderful. Great price, great delivery experience. Thank you.
8 novembre 2022
Great products at reasonable prices
Great products at reasonable prices. I have two Natural Rug Store rugs and I love them. Good customer service - very quick response to queries, and despatched as advertised.
19 décembre 2022
Sadly we were extremely disappointed…
Sadly we were extremely disappointed with our recent purchase. The rug stains extremely easily (ie water will stain it!). Despite buying the cleaning kit, this has also stained it as apparently they cannot get wet at all…therefore I would avoid this if you have kids!
I asked to have a call with a manager as we were disappointed that the cleaning kit we had bought with the rug had actually made it worse when used..however this request was refused and we were told we hadn’t used the cleaning product properly..this is just not true!
If you’re looking for a rug which can be cleaned and deal with minor spills this is not for you!
19 décembre 2022
Avis spontané
Réponse de The Natural Rug Store
Dear Louise, thank you kindly for your feedback. As per our communications, we did make you aware that you may have used too much liquid from the cleaning kit which then bleached the rug. You also made us aware that you also used water to clean your rug – the cleaning kit does advise against using any wet cleaning methods away from the actual cleaning kit liquid. We do advise all customers to carefully read the cleaning kit instructions provided prior to use.
Excellent service and high quality rug
Excellent service and high quality rug. Would definitely recommend for custom made rugs using their rug tool and sample service. Spot on!
31 octobre 2022
Excellent product & service thanks
Excellent product & service thanks. Delivered slightly early. I’ve had seagrass before but it is still a concern to order from a new company , but I am very pleased . I ordered a custom made large mat with black edging. Looks great !
1 novembre 2022
The finished rug is a natural product
The finished rug is a natural product, but there were many more blemishes in the weave/materials than I've experienced with other vendors. Other than this the edging is good, the order and fulfillment process were good, and the price is good.
1 décembre 2022
Good communication
Good communication, unfortunate delay in materials. All worked out well.
1 novembre 2022
Excellent service and super rug
10 septembre 2022
Wonderful rugs wonderful service
21 septembre 2022
Excellent quality and service
Really happy with my made to order sea grass mat, produced to a high standard and delivered within a reasonable timeframe.
25 octobre 2022
Fabulous product, great Company!
I had several queries prior to ordering and the team were so helpful, nothing was too much trouble for them. I ordered samples which arrived very quickly.
I made my choice and had a made to measure jute runner with a basketweave border and I'm so pleased with it. It looks fabulous next to my bifold doors. Thank you so much!
29 juillet 2022
Rugweave: Jute, Ju-tweed (JT803) Outer Border: C5 - Espresso, Cotton Herringbone
Very pleased with the rug. (It is the second time I ordered and happy with the quality and the service provided. Thank you!!.
3 octobre 2022
Excellent service and product
Excellent service. Sample service great. Recommended
12 octobre 2022
Avis spontané
Happy with my two rugs
Happy with my two rugs although I thought the natural colour would be rather more “blond” (according to the pictures on the website). It is actually more yellow, like straw. Still like it very much though.
Delivery took ages. Ordered in July, delivered in October! But all in all, I am happy to recommend this company. 4 not 5 stars because of length of time to deliver.
6 octobre 2022
Excellent quality and service
Ordered samples which arrived the following day and then ordered our rug. It was delivered very quickly and was so well packaged and looked great the moment it was unrolled. Exactly as we wanted and excellent quality. Would certainly recommend this company.
5 octobre 2022
Great rug, tough wearing and looks fabulous
Great rug. Well made and really tough. The sea grass is a beautiful colour and nice weave, the edging very neatly attached. Lies well on the floor with no curling edges. Looks fabulous in my new garden room.
21 juillet 2022
Super sea grass rug customer superb service from start to…
Super customer service from start to finish and superb quality rug, couldn’t be happier with my personal experience and would definitely recommend. Rachel, Hampshire July 2022
22 juillet 2022
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.