Nectar Avis 27 981

I have been chasing nectar for over 18 months now for 3x points they offered as a promotion for booking a holiday through TUI.

They've repeatedly fobbed me off, telling me its going to be credited to my account and then when I call again they start the whole process from the beginning again asking for evidence and screenshots. I also recently went to Japan and have 30k pending points from a promotion Nectar offered with Expedia for 8x points. Maximum of 120 days to appear in your account and shock 5 months on they still haven't been credited to my account either.

Nectar are a total disgrace, blatant breach of contract, false advertising and taking advantage of customers.

I have found the nectar card works well in store. I've been using it in Esso garages and discovered if you use qr code on the app, points not being added but us the bar code on your card and points are added. I've lost out on many points because this was not made clear

Significant purchases, 3 in total, all tracked but points never paid. Chat help is useless. Comprehension poor and zero action. Raised a formal complaint via resolver….dreadful from nectar….just asked for same info over and over again and did NOTHING. Alls we want as customers is the points awarded for purchases made…..which is the deal when you have a nectar card ……feels like a huge scam. Sainsburys should be ashamed to be associated really.

With nothing else better to do yesterday afternoon I thought I might get the Nectar app for my card.
Probably the most difficult procedure I have ever embarked upon. Pages and Pages, really, of terms and conditions that no sane person would properly read or even understand.
I ticked the box and was given a verification code on an email. so far so good (or not).
So I tried to log-in and was told that a verification code would be sent to my phone. I didn't arrive and I know why, I put a wrong digit for my number. So attempted to change it by logging in to Nectar.com which is what FAQ said to do to change details.
What did they do? "we've sent a verification code to...." The number I wish to change, brilliant.

Nectar Canvas is system automated harassment, I did a few surveys for peanuts, and tried and tried and tried and tried more surveys yet I did not meet the qualifying criteria, and it was a total waste of time. They relentlessly bombard you with unsolicited e-mails inviting you to do more surveys, this is system automated harassment! So glad I dumped them, total waste of time. DO NOT BOTHER.

Fully paid for a TUI holiday in May 2025 and still haven't received my Nectar points. They confirmed I completed the transaction correctly and I had an email to say points arriving but none did. Contacted Nectar many times via email and 'X' but always get the same response that it's being investigated. Why can't Nectar just get this process right.

Does not work is very complicated and help is pointless s

somewhat poor sad to say, i have been with nectar pretty much since they started and over the years they have been good however a big gripe with them recently unable to use the points in Sainsburys so reached out to them few weeks ago expecting pleasant service and asked for my password well who remembers a pass word from almost 30 years ago, you can't even get talking on a phone to a human being its all robot rubbish, sent a complaint e-mail three weeks ago and no response mean heck its not as if i'm trying to purchase government trade secrets or trying to commit espionage its a points card for grocery shopping trying to find out why unable to spend my point in a shop , so i am not very happy

I have been chatting with nectar customer service on X platform for few days. a simple thing that they needed to check and allocate Argos points to my nectar account. I wasted so much time and at the end I had to give up because the customer service drove me crazy by their silly questions and passing me like a football to Argos. at the end they are saying at the time of purchase Argos had a wrong NECTAR account number, therefore I am not entitled to the 1845 points after spendin £400 with Argos. I am going to get rid of the nectar account.

I have given 1 star because I cannot leave a zero rating!
I purchased flights with TUI via the Nectar app in October 2024 and returned from holiday in June 2025 and have been chasing the points(around 8000) ever since.
In October I received an e-mail saying points were approved and pending.
In early December I phoned Nectar and was told they would be added to my account by the end of the month. In first week of January 2026 I was told " they will definitely be on your account by the end of next week".
Today (January 30th) I have been told exactly the same thing again!!
Absolutely disgusting.
I will never use Nectars partners for any purchases in the future.

Phoned and ordered a replacement card received nothing so ordered a replacement card on line received nothing no explanation complete waste of time

I have issues with the nectar points from Argos as i did shopping more than £150 but haven’t got single point on it as i tried so many time to link my card but after some times it is removed from my account so I have not got any points and when I tried to contact by chat they said they can’t do anything on it. So who gonna resolve the issue i am facing and what about my points that I lost.
I hope i get my points. Just provide me the contact email id that can resolve my issue

In December someone stole my Nectar points. I immediately contacted Nectar by phone. I was told my card would be stopped, I would get a new card and my points would be re-instated. After a week I had heard nothing so I phoned again. I was told that because I was not the primary account holder nothing had been done. They needed to speak to the primary account holder, my wife. The person I originally spoke to had not told me this. My wife phoned and explained what had happened. She was told a new card would be issued to me. After three weeks she received two new cards, both with her name on them. She phoned again and was told I would get a new card with a new number and that I should wait until it arrived. I have now received it, some 6 weeks after reporting the problem. When I tried to register the new number using the instructions that came with it I get a message that the number is not recognised and also that my email address is not recognised by Nectar so I should go to my Sainsbury's account to register the new card. When I logged in to my Sainsbury's account and I put the new number in I get a message saying the number is not valid. It is now almost 7.30 pm. The phone lines are closed and so is the online chat. This has been a terrible experience and I have wasted so much time trying to sort it out. Each phone call has taken 15 minutes or more and the problem is still not resolved.

I used some nectar points last year to get a "free" coffee at Caffe Nero - my plans changed and I didn't use it at the time.

Now when I look in the Nectar app I see that they no longer use Caffe Nero but it says that existing vouchers will be honoured up to the expiry date, which is March 2026 in my case

...but when I tried to use the voucher Caffe Nero said it wasn't valid - contacted Nectar by chat but they said I had to call Caffe Nero! Not messing about with that - this is a Nectar issue so they should fix it

Reading other reviews here it seems my experience is not unusual. My advice, stuck to Tesco, their rewards are better and actually work!

They have 0 intertest if you lose your points and don't get involved with Nectar hotel who don't respond to any contact.

Contacted Nectar on X. I had an issue with Nectar total spend points going to dormant account when using SmartShop.
Agent Arunava asked me for further info, provided me with a reference number and a couple hours of later I was given an update and the issue resolved. Thank you Arunava.

Scam!!!
Not adding points when you purchase online or not all points.
I spend £282 with Accor hotels and email came from nectar that I spend 26.80. Since when hotels cost £26.80
Misleading costumers!!
Very disappointed.
Costumer service do nothing about it.

Spending nectar points is beyond a joke. A week ago I managed to spend £5 of points after getting a new card and getting instructions to swipe the card. Tried to do the same today and I was told that my card was locked even though my card displayed as unlocked. I had to phone customer service to get the card 'really unlocked'. I know there has been fraud, but Nectar needs to sort this out - there are other supermarkets around.

Absolute waste of money for this lump of foam ! We had a huge peak in the middle of me and my husband so I complained. They sent out an inspector he passed it as ok due to him lying on it and only creating small gaps. The testing itself is not true to its reading because the bed had time to bounce back before the inspector arrived. They out of good will as they say ! Gave me a replacement eight months later same problem again and now I have serious back issues. This time as it was inspected yet again same way have refused to give me a refund. DO NOT WASTE SUCH A LARGE AMOUNT OF MONEY ON RUBBISH GO WITH A MORE REPUTABLE COMPANY. I AM £1000 DOWN NOW AT AGE 64 HAVING TO ALSO FIND MONEY TO PURCHASE A DECENT MATTRESS. DISGUSTING COMPANY TO DEAL WITH !!

Logged me out twice this month (Jan 2026) says my password is incorrect (which it wasn't so had to change my password twice). So with that happening I wasn't able to collect my Nectar points for both Argos and Sainsburys purchases! Be AWARE that you also may not be collecting your Nectar points because Nectar may have randomly logged you out of your account!

Not happy!