Nectar Avis 27 981

I couldn't do what the agent wanted.

I can't use my new digital nectar app as I don't use data and therefore cannot log in in the store. the new system is a waste of time and I will probably stop shopping at Sainsbury's.

Bought an expensive £700+ item from Currys back in November and accessed Currys from the Nectar Link. No points have been credited and Nectar are saying that I can't have been logged into my Nectar account. I WAS LOGGED in would not have purchased the item this way when I could have easily used a cashback login instead. NOT HAPPY.

Suddenly stopped working, impossible to contact them, live chat demands loads of data, phone line holds 15 mins before speaking to someone, then again tons of data demanded, then they said 'yeah we had a problem, now fixed it for you'. Feels like a huge data grab.

hada problem with my nectar card contacted them and was abused by the agent who tole me to go suck my dads ****.
2 weeks ago and they havent done anything about it, trying to talk about it now been on phone for an hour to nectar who wont listen, dont answer simple questions and try get you off the phone.
wont give there HR details and dont know a customers rights or any laws.

why is it so hard to register a card with them,
how can they get this so wrong

On 2 different occasions I have unlocked item on my nectar card but every time I go shopping for the items the points are never added or the price reduction is never applied I have phoned up twice but it’s has not been resolved and I asked in the shop they didn’t seem to know what to do either

What a waste of space, if minus stars were available it would have minus 5, I have been trying to register for an account for the last 30 minutes, I've gone through the whole process 5 times and received 5 emails, but when I get to the final page, asking if I want to receive business offers, even though I registered as a personal account, when i click on 'no thanks, a pop up says " something failed", I even tried saying yes, but with the same failed result, I've given up they can stick their nectar

I purchased a phone from Argos in early December 2025, with 6,900 nectar points. Literally today I've been on to customer services chat line to someone who clearly has absolutely know idea. Why is it you sign in with your card number and DOB and then asked to give them again, beyond me. Anyway, I gave him order number, date of purchase, item and cost, so off he goes and types back I'm passing this on the the escalate team that specialise in this. Now wtf am I supposed to do with that. So I said when does this happen. He said it will take 1 - 2 weeks. Based on what I've read on the reviews from you guys, I know I've got a fight on my hands. I'm going to make it my thing to make sure I get them. Even if I have to write to Mr f...in sainsbury's. They need to sort their shit out or cut ties with Argos. Watch this space

Hi I am missing points for over 77 orders from Tk maxx made last year. I last received points on15 of June 2025. I have rang nectar several times with no resolution and I feel I have been lied to by previous advisors as my case was not escalated. I am not happy at all.

Frauds - make offers that you accept in the app and then don’t give you the points and hide the offer from you given it’s been redeemed

I’m disappointed to see that Sainsbury’s Nectar offer prices are not consistent across customers. I noticed today 16.1.26 on my personalised discount weekly nectar unlocked price that a friend of mine is being offered the same sainsbury’s large size eggs @ £2.64, while I am being charged £2.81 for the same.
It’s frustrating and discouraging, as it makes it hard to know whether a price is genuinely a good deal or just selectively applied.

Ordered an Apple Watch with Argos but never received my nectar points. Live chatted with Sandip Chowdhury who told me I wasn’t logged into my Nectar account despite having email confirmation showing proof of points to be received. Escalated to a manager Tushar Singh who told me there had been a glitch and was nothing he could do. Extremely disappointing.

Shockingly terrible service. Within eight hours of activating my card via the Nectar app my email details were breached by their system. I received a message from a scammer, masquerading as Nectar, trying to get me to click through to a fake site. I forwarded the message to their “scams” email address as per advice on their website. I phoned Nectar’s call centre the next day to report my concerns. The phone representative seemed to have little or no knowledge, nor any understanding of my concern about their lack of security and the data breach. She told me adamantly that they had NO such email for reporting scams, which raised my concerns further about their website being hacked with possibly fake advice. She said I had to send a screenshot of the scammer’s email via LiveChat and that she was going to speak with a supervisor. Then she unexpectedly cut the call off. LiveChat was also a frustrating fiasco, with a bot-like agent who demonstrated no understanding or knowledge, using scripted text, and ignored my questions. I was told that I had not shared my issue when I had, and asked to send screenshots (and then advised that they could do nothing about them). I was finally advised after contradiction that they DO have an email address for reporting scams, as I sent a screenshot from their website proving this. I have received NO explanation or reassurance about the data breach, so I have no idea how much of my data was compromised, or how. Nectar has a severely concerning lack of security and is an insult to its customers. I was finally advised by the bot-like agent that I would get a call from a “manager” within 24 hours. I received no call, which did not surprise me. This is the absolute pits of “customer service” and should be shut down.

The new nectar points system is awful.

They don't actually give you the extra points or savings.

It's as if they are deliberately trying to cheat their customers.

Terrible customer service and delivery experience. Nectar clearly does not care about its customers once they have your money. My delivery was delayed multiple times, and the package was eventually left in my driveway, where it was damaged. When I contacted customer service, I received zero real support—only vague responses like “we’ll look into it” regarding the delays.

The only compensation initially offered was a small price difference refund, which was completely inadequate. It was only after I pushed back that they added another $50. Even then, it felt like they were just trying to make the complaint go away rather than actually resolve the problem. I was also told to leave products on my porch for FedEx pickup, despite the risk of them getting water-logged and further damaged.

Overall, this is just not a company I care to do business with anymore. Poor communication, careless delivery handling, and a lack of accountability make this an easy company to avoid.

Tried to get some details about a substantial amount of lost Nectar points from my account and the system would not go back more than 1 year so it was impossible to trace any history. Was eventually told to write to them by land mail as a monitored email address was not available!! Madness! Seems like they want to slow down anything which may cost them!!

Useless. No veriication code sent despite emails and messages to my mobile so can't use the account. Customer service hopeless.

Each Friday I get an e mail from Nectar/Sainsbury telling me my Nectar offers are in. The good point is that the offers usually include some items we buy regularly. However, the really annoying point is that invariably the offers close within a few hours of receiving the e mail! Sorry Sainsbury/ Nectar but I am not going to shoot out immediately to take advantage of the offer. Would it be too much to ask that offers e mailed out on a Friday are at least open over the weekend?

After several calls over 6 months , my Nectar card was still not linked to Argos, so subsequently lost points which Nectar will not acknowledge or compensate for due to a technical problem that was discovered today , despite my giving the correct email when I re-newed my card.