We had a new chairs delivered yesterday. Shane and Joe were friendly and as helpful as they could be. The dogs took to them and just wanted cuddles. Which were dished out freely. As always with Neptun... Voir plus
Établissement
Changer d'établissementCaxton House, 43-45 St Andrews Street South, IP33 3PH Bury St Edmunds, Suffolk, GB
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Lisez les avis des autres
Great experience again. Purchase organised by Lucy to complete room refurbishment as designed by her in Bury St Edmunds' Neptune store and delivered by Shane & Joe. Kept informed about supply and deli... Voir plus
L'entreprise a répondu
Bury St Edmunds showroom is well worth a visit. I ordered quite a few pieces of furniture and Sarah was brilliant with giving me advice and very patient when I changed my mind on more than one occas... Voir plus
L'entreprise a répondu
Ordered a bed with Neptune (Bury StEdmunds - Lucy) and had delivered today. Excellent quality and very pleased. Callum & Jason delivered and erected in room very professional. They called before deli... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de meubles
- Accessoires de meubles
- Magasin de mobilier de jardin
- Décorateur d'intérieur
- Magasin de matériel de cuisine
- Magasin de meubles de salon
À propos de Neptune - Bury St Edmunds
Écrit par l'entreprise
Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.
We’re Neptune.
We do what we do because we believe our designs can make your life that little bit happier, easier and better.
We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.
We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.
Reviews
At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.
Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.
Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.
Coordonnées de contact
Caxton House, 43-45 St Andrews Street South, IP33 3PH, Bury St Edmunds, Suffolk, Royaume-Uni
- 01284 731025
4,9
Excellent
423 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Not overly impressed will shop online in future
I went directly through the store and was hoping that there might be some kind of advantage to this but the delivery cost was exactly the same as online. I have bought a lot of furniture lately from another store in Bury St Edmunds and have been given discounts for customer loyalty furthermore they do not take full payment until delivery is due. Neptune take 100% despite a 10-12 lead on one of my items.
16 janvier 2026
Avis spontané
Réponse de Neptune - Bury St Edmunds
We appreciate your feedback. We're sorry to hear that your experience didn't meet your expectations regarding delivery costs and payment terms.
Having looked into your order, we can see that the delivery charge was reduced to £30.00 instead of the usual £60.00 and that due to you purchasing a sale item, this does incur a full payment, to secure the product.
We do also offer advantages to our loyal customer base, when our customers shop with us frequently. You will also receive promotional offers, when you are signed up to our mailing list.
If there is anything else that we can help you with, then please do contact the store directly on 01284 731025.
Many thanks,
Neptune Bury St Edmunds Store.
Sarah was extremely helpful
Sarah was extremely helpful. Our order hadn't arrived on the date given, which was disappointing, however she informed us that some of our items were in stock within the store and thus it was possible to collect those. The staff are always friendly and Sarah always offers a supportive manner.
3 janvier 2026
Réponse de Neptune - Bury St Edmunds
Hello,
We really appreciate your positive feedback, thank you. We are glad that Sarah was helpful in resolving the issue with your order. We are happy to hear that you found Sarah so friendly and supportive. We're looking forward to welcoming you into our showroom again soon.
Best wishes,
Neptune Bury St Edmunds.
Great service
Lucy helped me choose the fabric for a new foot stool & then further helped with selecting a range of cushions! She didn’t mind staging the cushions on one of the store sofas for me to get a proper look & as usual the staff made a lot of fuss of my little cocker spaniel
Looking forward to delivery of the Arthur footstool - highly recommend this branch
3 janvier 2026
Avis spontané
Réponse de Neptune - Bury St Edmunds
We're happy to hear that you had a great experience! It's wonderful that Lucy could assist you with your selections and make your sweet cocker spaniel feel welcome. We appreciate your recommendation and hope you enjoy your new footstool.
Best wishes,
Neptune Bury St Edmunds
Lovely item
Lovely item, great delivery service with very friendly delivery guys. Took away all the packaging, would highly recommend
30 décembre 2025
Avis spontané
Réponse de Neptune - Bury St Edmunds
Thank you for taking the time to leave a five-star review; we really appreciate it. We hope to see you again soon. Kind Regards Team Neptune
5 Star Service as always!
5 Star Service as always!
Another visit to Neptune, Bury St Edmunds & nothing but the very best customer service.
Not for the first time it was Sarah & Angie that looked after us & as always we were well looked after.
Always love visiting the store.
Many thanks
Claire & Greg
7 décembre 2025
Avis spontané
Réponse de Neptune - Bury St Edmunds
Dear Greg,
Thank you for your review. We're happy to hear that you consistently receive excellent service by our team in Bury st Edmunds! We appreciate your kind words and are glad you enjoy visiting our store. Thank you for your positive feedback.
10/10 Customer service!
I visited Neptune in Bury St Edmunds for some last minute Christmas gifts this weekend and I was impressed by how professional the staff are. In particular Liz who kindly assisted me with a candle purchase and offered a gift wrap option making it the most beautiful present.
Look no further for top customer service!
20 décembre 2025
Avis spontané
Réponse de Neptune - Bury St Edmunds
Dear Liam, Thank you for leaving such a glowing review. It's great hearing such great feedback for the team, and we really appreciate your comments. Liz will be so pleased to hear. We want to wish you a very Merry Christmas and we hope to see you again in store very soon. Kindest Regards Team Neptune Bury St Edmunds
The staff at Bury st Edmunds are great…
The staff at Bury st Edmunds are great and are very knowledgeable and creative and helped make my bedroom perfect.
20 août 2025
Réponse de Neptune - Bury St Edmunds
Dear Mr Bailey,
Thank you for leaving the team a wonderful review. We're happy to hear that our knowledgeable and creative team helped make your bedroom perfect! Thank you for sharing your positive experience with us.
Best wishes,
Neptune Bury St Edmunds
Maddie was truly fabulous in helping…
Maddie was truly fabulous in helping both me and a friend. She was super friendly and couldn’t have done more to help us!
6 décembre 2025
Avis spontané
Réponse de Neptune - Bury St Edmunds
Dear Adam,
Thank you for leaving Maddie a brilliant review. We are pleased that you had a great experience in store and that Maddie couldn't have done more to help you. We hope to see you in store again soon.
Thank you,
Neptune Bury St Edmunds.
Exceptional service
Exceptional service! Staff professional, helpful and experienced. Nothing was too much trouble and personal service provided by Maddie and Sarah. So pleased with all my purchases and will definitely be returning.
14 décembre 2025
Avis spontané
Réponse de Neptune - Bury St Edmunds
Dear Janice, Thank you for taking the time to leave such a lovely review and for mentioning how great Maddie and Sarah were, it's always so lovely to see them getting such deserving feedback. We look forward to seeing you again very soon. Kindest Regards Team Neptune Bury St Edmunds
Lara was most helpful with my query and…
Lara was most helpful with my query and helping with my order, especially as the items were unavailable online, however they were in stock in store.
28 novembre 2025
Avis spontané
Réponse de Neptune - Bury St Edmunds
Dear Michelle,
Thank you for leaving Lara a wonderful review. We're so please we could assist in helping you order items that were unavailable online.
We're looking forward to seeing you in store soon!
Many thanks,
Neptune Bury St Edmunds.
Great shop and lovely staff
Great shop and lovely staff. In particular Lucy Engwell has been terrific; she has great energy style and vision and has helped me redesign my living space; and of course the rugs and sofas etc a lovely too.
7 décembre 2025
Avis spontané
Réponse de Neptune - Bury St Edmunds
Dear Jenny,
We're happy you enjoyed your experience in our shop and found our team lovely. It's great to hear that you appreciate the help you received with your living space. Thank you for your positive feedback!
Neptune Bury St Edmunds.
Excellent service from Abbi
5 décembre 2025
Avis spontané
Réponse de Neptune - Bury St Edmunds
Dear Susan, Thank you for taking the time to leave a review for Abbi and the service she gave. This is much appreciated and great recognition. We look forward to seeing you in store again soon. Kindest Regards Team Neptune Bury St Edmunds
Great service from Maddie & Alice
Great service from Maddie & Alice, for sourcing a beautiful pre lite tree and decs
5 décembre 2025
Avis spontané
Réponse de Neptune - Bury St Edmunds
Hello there,
Thank you ever so much for leaving Maddie & Alice a great review. It was our pleasure to assist you with ordering your beautiful pre-lit tree and decorations! We hope to see you in store again soon.
Best wishes,
Neptune Bury St Edmunds
Great shopping experience.
Maddie was very helpful and was able to give great advice about my purchase.
5 décembre 2025
Avis spontané
Réponse de Neptune - Bury St Edmunds
Dear Tiffany, Thank you for taking the time to leave us a five star review about Maddie and her advice and service. We hope to see you again in store soon. Kindest Regards Neptune Bury St Edmunds
Store visit experience
On our visit to the store we were assisted in our purchases by Lucy and Liz. Whatever requests we had they looked after us superbly. We felt like old friends rather than customers.
Keep doing what you're doing.
2 décembre 2025
Avis spontané
Réponse de Neptune - Bury St Edmunds
Dear Mr Searby,
Thank you so much for leaving Lucy and Liz such a wonderful review. It's great to hear that you felt looked after and like old friends. How lovely. We're looking forward to seeing you in store again, very soon!
Best wishes,
Neptune Bury St Edmunds
Very helpful staff
Very helpful staff member … maddie who assisted us in choosing a tray for our Neptune footstool. She showed us a variety of different looks to help us decide and had an understanding of the importance between practicality and creating a theme. She had good knowledge of the Neptune products and we ended up purchasing 2 trays and have not regretted that purchase !!
29 novembre 2025
Réponse de Neptune - Bury St Edmunds
Hello,
Thank you for leaving such a lovely five-star review. We are so pleased to hear Maddie was helpful and knowledgeable. We will be sure to pass on your feedback directly. We look forward to seeing you again very soon. Kindest Regards, Team Neptune Bury St Edmunds.
Fantastic service that matches the quality products
It was an absolute pleasure dealing with Siobahn for my recent purchase. I was so indecisive, but she took the time to chat with me and help me narrow down what I was looking for. It wasn’t long before we found the perfect pendants to sit above the dining table. I am absolutely thrilled with how the pendants look, but also very grateful for the help in choosing them!
18 novembre 2025
Avis spontané
Réponse de Neptune - Bury St Edmunds
Thank you for taking the time to leave such a wonderful review for the service you received from Siobahn, and we are so pleased to hear you now have the perfect pendant for your home. We hope to see you again in store very soon. Kindest Regards Team Neptune Bury St Edmunds
Divine, in every way.
Always amazing service from Neptune. Always beautifully packaged & always speedy delivery. Neptune are my go to for all of my special people’s gifts. Whether it be birthdays or Christmas, Neptune never disappoint.
27 novembre 2025
Réponse de Neptune - Bury St Edmunds
Dear Karen,
Thank you for leaving such a wonderful review. We are so pleased to hear we are your go-to for those special gifts.
We look forward to seeing you again very soon. Kindest Regards Team Neptune Bury St Edmunds
Visited my favourite shop in bury st…
Visited my favourite shop in bury st Edmunds this week for a browse and bought a number of things. Maddie was extremely helpful and nothing was too much trouble. Excellent customer service, I wish more stores would follow her example. Thank you
26 novembre 2025
Avis spontané
Réponse de Neptune - Bury St Edmunds
Good morning,
Thank you for taking the time to leave us such a wonderful review. We are so pleased to hear Maddie was helpful and gave excellent customer service. We will be sure to let her know. We look forward to seeing you again soon. Kindest Regards Team Neptune Bury St Edmunds.
Fantastic service throughout
Fantastic service throughout, Andre and Liam were great for the installation, polite and respectful to the house. A deserved 5 stars from shop to drop. Thank you.
26 novembre 2025
Avis spontané
Réponse de Neptune - Bury St Edmunds
Dear Peter, Very glad to hear you found the whole service great, and pleased to hear the installers were respectful. Take care and thank you for leaving a review. Kindest Regards Team Neptune Bury St Edmunds
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