Visited Neptune Cambridge looking for some new furniture. As well as it being a gorgeous showroom, the staff were lovely and so helpful, even letting us move items from floor to floor to see how they... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissement21 High St, Harston, CB22 7PX Cambridge, Cambridgeshire, GB
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Lisez les avis des autres
We always find the Cambridge Neptune super friendly but Sarah went above and beyond today when we were purchasing a Garden bench.A million thanks again Sarah and to all the other team members
L'entreprise a répondu
Alfi and Josh were amazing this morning. Very polite, showed up on time, helped me set up the table etc. overall a very positive purchased with a great service.
L'entreprise a répondu
From start to finish the team at Neptune Cambridge were great to work with. Beth did a brilliant job on the design and assisting us with advice on appliances, worktops etc. Ben installed our kitchen t... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de meubles
- aussi dans
- Accessoires de meubles
- Décorateur d'intérieur
- Magasin de matériel de cuisine
- Magasin de meubles de salon
- Magasin de mobilier de jardin
À propos de Neptune - Cambridge
Écrit par l'entreprise
Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.
We’re Neptune.
We do what we do because we believe our designs can make your life that little bit happier, easier and better.
We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.
We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.
Reviews
At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.
Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.
Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.
Coordonnées de contact
21 High St, Harston, CB22 7PX, Cambridge, Cambridgeshire, Royaume-Uni
- 01223 643 535
4,8
Excellent
273 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Friendliness of the staff and love the…
Friendliness of the staff and love the neptune products
2 décembre 2025
Réponse de Neptune - Cambridge
Hi Gill,
Thank you so much for taking the time to leave such a lovely review.
We look forward to seeing you again soon.
Best wishes
Nikki - Store Leader
Such excellent personal service
Loved the layout and how beautiful the Neptune sale room was . The staff were extremely knowledgable and attentive . We were made to feel welcomed!!
21 novembre 2025
Réponse de Neptune - Cambridge
Hi Doug,
Thank you so much for taking the time to leave such a lovely review.
We hope to see you again soon.
Best wishes
Nikki - Store Leader
Excellent service from Alfi & Josh
Excellent service from Alfi & Josh. Fast & professional.
21 novembre 2025
Avis spontané
Réponse de Neptune - Cambridge
Hi Alan,
Thank you so much for leaving a lovely review for the delivery team. I will make sure their team leaders receive your feedback.
Best wishes
Nikki - Store Leader
Excellent delivery.
Andre and Chris delivered two chairs today. They were very helpful choosing the best way to bring them into the house. All done quickly and easily.
Had great help and advice from the staff in the Cambridge shop when ordering furniture.
19 novembre 2025
Avis spontané
Réponse de Neptune - Cambridge
Hi Maggie, Thank you so much for leaving such a wonderful review! it was a pleasure helping you with options for your living room.
We look forward to seeing you again soon.
Best wishes,
Nikki - Store Leader
Excellent Service
My issue was dealt with professionally and promptly. Jodie was especially helpful and very friendly.
I love Neptune and think their staff are always willing to help and go the extra mile.
Thank you.
17 novembre 2025
Avis spontané
Réponse de Neptune - Cambridge
Hi Nikki ! Thank you for your 5* feedback regarding our Customer Experience Team Leader, Jodie. We look forward to seeing you again soon either in store, or online. With warmest regards, Scott
Réponse de Neptune - Cambridge
Thank you so much for taking the time to leave us a lovely review.
We look forward to seeing you instore again soon.
Best wishes
Nikki - Store Leader
Friendly helpful staff with no pressure…
Friendly helpful staff with no pressure to buy and a great cup of coffee.
12 novembre 2025
Réponse de Neptune - Cambridge
Hi Brain,
Thank you so much for taking the time to leave a lovely review.
The kettle is always on for you :).
Best wishes
Nikki - Store Leader
Really happy with my Edinburgh console…
Really happy with my Edinburgh console table and basket. They look better than expected and the furniture is so well made. Furniture delivery was efficient and friendly too. All round excellent service.
7 novembre 2025
Réponse de Neptune - Cambridge
Good Morning Anna,
Thank you so much for taking the time to leave such a lovely review.
So pleased you love your console!
We look forward to seeing you instore again soon.
Best wishes
Nikki - Store Leader
Réponse de Neptune - Cambridge
Good Morning,
Thank you so much for leaving such a lovely review.
We look forward to seeing you again soon.
Best wishes,
Nikki - Store leader
Enjoy going to Neptune
Enjoy going to Neptune, love looking around, large or small ll purchase, all good quality and beautiful.
Staff are always welcoming and friendly, visiting Neptune is a treat.
17 octobre 2025
Réponse de Neptune - Cambridge
Hi Jane,
Thank you so much for leaving such a lovely review. So lovely to hear you love Neptune as much as we do!
We look forward to seeing you again soon.
Best wishes,
Nikki - Store Leader
Excellent service as always and a…
Excellent service as always and a beautifully made product. We are very pleased.
14 octobre 2025
Réponse de Neptune - Cambridge
Hi Matthew,
Thank you so much for taking the time to leave a reply. So pleased you love your new table and chairs.
We look forward to seeing you in the showroom again soon.
Best,
Nikki - Store leader
Usual high quality furniture with its…
Usual high quality furniture with its life time guarantee and friendly and professional delivery team of Andre and Liam
1 octobre 2025
Avis spontané
Réponse de Neptune - Cambridge
Dear Tim,
Thank you so much for taking the time to leave a review. I will be sure to pass on your kind words to the delivery Team.
Best wishes
Nikki - Store Leader
Réponse de Neptune - Cambridge
Dear Peter,
Thank you so much for taking the time to leave us a review. It has been a pleasure to work on your home.
Best wishes,
Nikki, Pauline & Beth
Exceptionally helpful staff
Exceptionally helpful staff, from sales to delivery. Chairs look lovely in their new home.
30 septembre 2025
Réponse de Neptune - Cambridge
Hi Alison,
Thank you so much for taking the time to leave such a lovely review. We are so pleased you love your chairs!
We look forward to seeing you again soon.
Best wishes
Nikki - Store Leader
An amazing experience with Neptune
We have just taken delivery of our new sofas / furniture & are extremely pleased with our whole experience with Neptune. Nikki & the whole team at Cambridge have been brilliant, with the advice they gave us & the time they spent with us getting all our choices just how we wanted them. Thank you Nikki & your team so much!
Dan & Dave delivered the furniture today & were also extremely good - they set up the furniture in our room exactly where we wanted it & took a great deal of care during their visit, checking that we were happy with everything - thank you.
The quality of the products from Neptune have exceeded our expectations & we can not recommend Neptune highly enough.
In fact, we can’t wait to return to Neptune Cambridge again soon, even if it’s for a browse of their beautiful products!!
30 septembre 2025
Avis spontané
Réponse de Neptune - Cambridge
Dear Alastair,
It has been an absolute pleasure to help you with your beautiful home. From flooring to furniture, it has all been a joy!
I cannot thank you enough for your continued kind words of the team here at Neptune Cambridge and we look forward to seeing you both instore again soon.
Best wishes
Nikki & the Cambridge Team
Friendly and informative staff.
16 septembre 2025
Réponse de Neptune - Cambridge
Hi Lesley,
Thank you so much for leaving such a lovely review.
Best wishes,
Nikki - Store Leader
Excellent helpful service at Harlston
Excellent helpful service at Harlston. Table and chairs delivered on time. Assembled quickly by the 2 pleasant delivery men.
Very pleased.
20 août 2025
Avis spontané
Réponse de Neptune - Cambridge
Hi Ruth,
Thank you so much for leaving such a lovely review.
We hope you have many wonderful years around your beautiful new table.
Best,
Nikki - Store Leader
Neptune's excellent Cambridge team
Helpful, well-informed staff who are always cheerful and welcoming.
19 août 2025
Réponse de Neptune - Cambridge
Hi Michael,
Thank you so much for taking the time to leave such a lovely review.
we look forward to seeing you instore again soon.
Best wishes
Nikki - Store Leader
Check the delivered product
Bought a granite garden table from Harston store who were charming and very helpful. Sadly, the Swindon depot delivered a defective product.
Neptune corporate took persuading from us and Harston store manager to exchange it.
The table was offered 'pre-sealed', but little evidence of this. So £44 spent on granite cleaner and sealant which we will apply. The delivery teams did a good job.
20 juin 2025
Avis spontané
Réponse de Neptune - Cambridge
Hi Colin. Thank you for your feedback. I'm glad this was resolved for you. We look forward to seeing you again in store soon. With warmest regards, Scott
Delivery guys Andre and Nev called…
Delivery guys Andre and Nev called ahead arrived on time and were very polite and helpful, excellent service
20 août 2025
Avis spontané
Réponse de Neptune - Cambridge
Hi David! Thank you for taking the time to leave us your 5* review. We love reading reviews about our teams and will be sure to pass this on to Andre and Nev. We look forward to seeing you again soon. With warmest regards. Scott
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