Always a fabulous service from Chesham Neptune. A big thank you especially to Emily who created a wonderful presentation for my home & made myself & my 3yr old daughter feel very welcome! She is an... Voir plus
Établissement
Changer d'établissementCanada Mill, Amersham Road, HP5 1NG Chesham, Buckinghamshire, GB
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Lisez les avis des autres
So impressed with this lovely store. We bought a kitchen and it is so well made and the design service was top drawer. Jodie left no stone unturned and was not at all pushy but considered what was in... Voir plus
L'entreprise a répondu
We recently had a kitchen and utility room designed and built by Neptune. Matt Sowerby designed us a beautiful kitchen - he had lots of good ideas and some great suggestions and tips. There were a... Voir plus
L'entreprise a répondu
5* Service Popped into Neptune Chesham on recommendation this weekend and what a treat! Gorgeous store, perfect ambiance and the staff were so friendly despite being very busy. Jo especially went out... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de meubles
- aussi dans
- Accessoires de meubles
- Décorateur d'intérieur
- Magasin de matériel de cuisine
- Magasin de meubles de salon
- Magasin de mobilier de jardin
À propos de Neptune - Chesham
Écrit par l'entreprise
Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.
We’re Neptune.
We do what we do because we believe our designs can make your life that little bit happier, easier and better.
We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.
We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.
Reviews
At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.
Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.
Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.
Coordonnées de contact
Canada Mill, Amersham Road, HP5 1NG, Chesham, Buckinghamshire, Royaume-Uni
- 01494 398472
4,6
Excellent
300 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
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Very helpful staff member dealt with my…
Very helpful staff member dealt with my order. Very pleased with my table.
6 mai 2025
Réponse de Neptune - Chesham
We appreciate your kind words! We are thrilled to hear that you were pleased with the service you received and the quality of your table.
It was good
It was good , but struggled with delivery people they didn’t ring I had to chase then wait a long time . Also got charged double for my cabinet handles £800 instead of £400 and only got invoiced for half . Staff are lovely but whole experience needs to be slicker at those prices I’m afraid .
9 mai 2025
Réponse de Neptune - Chesham
Hi Jill,
I'm really sorry to hear about your experience — that’s never what we want for anyone. Your feedback is truly important, and I appreciate you taking the time to share it. We’re looking into what happened and will do our best to make sure it doesn’t happen again. I hope you’ll give us another chance in the future.
Warm regards
Neptune Chesham
Réponse de Neptune - Chesham
Thank you for recognising our service. We look forward to welcoming you in the store again.
As beautiful as on the website
Easy to order online, you know with Neptune you can trust it will be as it looks on the website and great quality - also quick delivery.
30 avril 2025
Réponse de Neptune - Chesham
Thank you for your kind words! We're delighted to hear you had a positive experience with our online ordering process and delivery. We strive to ensure our products are accurately represented online and delivered promptly.
Réponse de Neptune - Chesham
Thank you for your kind words! We're thrilled to hear you enjoyed our products and staff.
Very helpful
Very helpful, efficient staff (in store and delivery) and great quality garden table.
29 avril 2025
Réponse de Neptune - Chesham
Thank you for your kind words! We're so glad you were happy with the quality of the table and the service you received. We appreciate your feedback and hope to see you again soon.
A beautiful piece of furniture we know…
A beautiful piece of furniture we know will last a lifetime time and the delivery was perfect, the guys very helpfully put it in place for me, put it together and took away all of the rubbish. A wonderful experience.
29 avril 2025
Réponse de Neptune - Chesham
Thank you for your kind words! We're thrilled to hear you're happy with your purchase and the delivery experience. We strive to provide our customers with the best possible service, and we're glad you found it to be a wonderful experience.
Very happy customer Just had fantastic service from Laura.
Just had fantastic service from Laura.
She listened, sorted me out swiftly and I have a new side table coming. Excellent job.
Previously I had called 3 other stores and whilst they did nothing wrong / they didn't offer to supply the table and arrange for me to collect it locally to save delivery cost as I live near head office - thank you Laura you deserved my business 💕
24 avril 2025
Avis spontané
Réponse de Neptune - Chesham
We're so glad to hear about your positive experience with Laura. It sounds like she went above and beyond to help you find the perfect side table. We appreciate your kind words about her service and are thrilled that you chose to do business with us.
Wildwood Very helpful & welcoming in your…
Very helpful & welcoming in your Chesham store by all staff members which makes one very happy customer:)
Thankyou for all our amazing luxury paints purchased in store .
23 avril 2025
Réponse de Neptune - Chesham
We are thrilled to hear about your positive experience in our Chesham store. Our team strives to provide exceptional customer service, and we're delighted that you found them helpful and welcoming. We appreciate your kind words and are glad you enjoyed your purchase of our luxury paints.
Cushions are a great hit
We checked out the cushions in store, bought one to check if it worked with the new decor. THe cushions were a great match and we bought another 5 which arrived within a few days. Great quality
18 avril 2025
Very helpful service in the shop and on…
Very helpful service in the shop and on delivery. I’m delighted with my table - it looks great!
15 avril 2025
Réponse de Neptune - Chesham
Thank you so much for your kind words!
Treats galore even for the dog 😍
I visited Neptune today with my eldest daughter and doggy Heidi 🐶! We were served by lovely shop attendants and even managed to grab some fantastic Christmas bargains to boot! Even Heidi got a treat! Lovely experience
7 avril 2025
Avis spontané
Réponse de Neptune - Chesham
We look forward to seeing you three again soon! Thank you!
Lovely store & team goes above & beyond
This is such a lovely store and the team are so accommodating - I stopped by over Christmas, desperate to pick up a specific decoration and with none left on the shop floor, the cashier went off scouring their in-store decorated trees to find one for me. A+ service.
14 décembre 2024
Avis spontané
Réponse de Neptune - Chesham
We are so glad we could help you find the right piece for your tree!
Our new bar stools look great in the…
Our new bar stools look great in the kitchen - and are so comfortable! Great support from the team at Chesham - and delivery was quick (next day but one - impressive!). Patsy was really helpful in sorting the delivery - thank you!
25 mars 2025
Réponse de Neptune - Chesham
Thank you so much for your kind words - we are over the moon that you are so happy with your new bar stools!
The service is always excellent
The service is always excellent. Warm welcome and very helpful in every way.
3 avril 2025
Avis spontané
Réponse de Neptune - Chesham
We're very happy that you always have a pleasant experience at our store! Thank you!
I think you need to advertise more I…
I think you need to advertise more I live in Chorleywood have taken lots of people to Chesham as they did not know it was there
19 mars 2025
Réponse de Neptune - Chesham
Good Morning Carole,
Thank you so much for leaving us a review! We truly appreciate your feedback and will certainly look into ways we can increase local visibility for the 'Neptune' name, especially here in Chesham, so that more people can come and visit. We look forward to welcoming you again soon!
Neptune Chesham.
I absolutely love this shop!
I absolutely love this shop! It’s my special me time, where I am surrounded by beautiful things and positive energy. The staff are so helpful. They never try to up-sell but leave the furniture and accessories to sell themselves which isn’t difficult as the quality is fabulous. It may seem expensive but when you buy season after season you see how they blend products and colour schemes so that everything always feels in vogue. I recommend Chesham to my friends as I feel it has the friendliest staff and fabulous displays.
18 mars 2025
Avis spontané
Réponse de Neptune - Chesham
Good Morning Lauren,
Thank you so much for taking the time to leave us such a lovely review. We truly appreciate your kind words and are delighted to hear about your positive experience in the store. We look forward to welcoming you again soon!
Neptune Chesham
All round five star experience
We have been delighted with our Neptune kitchen. Every step of the way from initial planning and design to installation has been done to the highest standards. Any questions or concerns we might have were addressed immediately. Everyone we dealt with was pleasant, helpful and attentive. The final outcome is our dream kitchen.
15 décembre 2024
Avis spontané
Réponse de Neptune - Chesham
Good Morning Alison,
Thank you for taking the time to leave such a lovely review about your experience with your new kitchen. We're thrilled to hear that you were pleased with the high standards of service you received. We look forward to seeing you again in store soon!
Neptune Chesham
Great customer service searching for…
Great customer service searching for all sorts from stock room!
13 mars 2025
Avis spontané
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