Our experience of Neptune (Chichester store) and customer services has been fantastic. Every staff member has been super helpful and gone above and beyond to assist our home furnishings. The qual... Voir plus
Établissement
Changer d'établissementDrayton Lane, Drayton, PO20 2EW Chichester, West Sussex, GB
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The staff are excellent. So helpful and friendly. Got exactly what I needed ordered and delivered super quickly. Fabulous- thank you for such top notch customer service
We are delighted with Neptune for a whole range of reasons however the exceptional level of service received within the store (Chichester for us), from customer services and the delivery teams i... Voir plus
Went into the Chichester store today to mainly look at the sales goods. I was needing one certain plate that wasn’t on the shelf and the staff were so helpful hunting high and low for me and they fou... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de meubles
- Accessoires de meubles
- Magasin de mobilier de jardin
- Décorateur d'intérieur
- Magasin de matériel de cuisine
- Magasin de meubles de salon
À propos de Neptune - Chichester
Écrit par l'entreprise
Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.
We’re Neptune.
We do what we do because we believe our designs can make your life that little bit happier, easier and better.
We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.
We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.
Reviews
At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.
Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.
Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.
Coordonnées de contact
Drayton Lane, Drayton, PO20 2EW, Chichester, West Sussex, Royaume-Uni
- 01243 904417
Demande des avis aux clients
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We visited Neptune in Chichester to…
We visited Neptune in Chichester to look for inspiration and furniture
Gemma helped us to look at colours and explore ideas with different furniture & fabric options
She was lovely, informative & full of enthusiasm
No pushy selling - we have some ideas to explore & will return
Thank you

Réponse de Neptune - Chichester
Easter Wreath Workshop
Fabulous afternoon at Neptune Chichester Easter Wreath Workshop. Laura (Hawthorn & Hoe), who ran the workshop, was so friendly and knowledgeable. She expertly taught us how to add the moss, foliage and bulbs to the wire ring, to create a wonderful spring wreath. I learnt so much. The materials were beautiful, with so much to choose from. As always the store had a calm, relaxing atmosphere and the staff were super welcoming x

Réponse de Neptune - Chichester
Excellent communication
Excellent communication
Friendly interactive knowledgeable staff
Hit the dates
Just great customer service all around.

Réponse de Neptune - Chichester
Excellent service staff work above and…
Excellent service staff work above and beyond their duties, customer service skills excellent

Réponse de Neptune - Chichester
The Chichester showroom is a great…
The Chichester showroom is a great opportunity to see the Neptune design and products in situ. The staff were very helpful.

Réponse de Neptune - Chichester
We had excellent service today by Jo
We had excellent service today by Jo. We had some great design advice on how we can style our house with ornaments and vases. Really friendly, nothing was too much, not rushed. Fabulous experience, thank you. We’ll be back.

Réponse de Neptune - Chichester
We ordered our bed
We ordered our bed, staff more than helpful at purchase point and follow up. Your delivery company excellent with contacting us, the delivery and assembly of the bed, faultless, the boys were polite, could not fault. I will definitely recommend Neptune to friends. Thank you, it has been a pleasure.
Jenny

Réponse de Neptune - Chichester
Very friendly helpful staff
Very friendly helpful staff. Beautiful showroom and delighted with the picture I bought in the sale.

Réponse de Neptune - Chichester
Mood Board creation…
I signed up for a Mood Board creation session with Helena at Chichester. I was sceptical about how useful I would find it and was delighted to find it very helpful in solving design solutions for revamping our kitchen/dining room. Helena the designer was so inspirational and guided me to a colour palette I would never have even thought of ! Really enjoyable and when I have a bigger project I will not hesitate to use the design services of Neptune.

Réponse de Neptune - Chichester
Amazing store and staff
Went in and was welcomed by a thew of the staff hoo were in view as we walked in with a nice smile.
They said need any thing just ask offered us a coffe as they had just made some witch we fort was very nice
The store is so very nicely presented and clean. The missis wished it was her home as wanted everything. Got a couple of little bits and we were served by some lovely lady's at the till gemma Jenny and spoke to a man called Howard they all seemed so helpfull
Walked past the design office too witch was nice to know for when we get are new kitchen and had a quick word with the lady's out there. Will definitely be coming back and telling friend a and family about it.

Réponse de Neptune - Chichester
Fun cookery demonstration
Excellent cookery demonstration by Becky Wilkinson at Neptune Chichester. Delicious, healthy recipes that I look forward to trying at home. Such a lovely store, full of beautiful things and welcoming, friendly staff. Always a pleasure to shop there!

Réponse de Neptune - Chichester
Brilliant cookery demo with Becky…
Brilliant cookery demo with Becky Wilkinson. Can’t wait to have friends round and cook her scrumpy food. A treat to be at Neptune Chichester once again and of course had to buy a few fab bits from Jenny for home

Réponse de Neptune - Chichester
⭐️⭐️⭐️⭐️⭐️
A 5 star service from all of the Chichester Neptune staff. Couldn't have been more helpful with my enquiry's.
A professional, yet friendly service offering high quality products and knowledge. I could not find a fault with any of the team. Absolutely exceptional once again!
I could not pick any names in particular as each member of staff that i interacted with had the highest level of customer service you could ask for along with a big smile and a hot coffee awaiting.
Thank you so much once again Chichester Neptune for welcome me into such a beautiful store.

Réponse de Neptune - Chichester
Quickly solved issue with previous order
The problem that I had with a previous order was very quickly resolved. The problem shouldn’t have occurred in the first place.

Réponse de Neptune - Chichester
The friendly welcome and effortless…
The friendly welcome and effortless service put the whole experience of shopping onto a different level.
The layout of the displays were perfect which made the ease of deciding so much better then other shops.

Réponse de Neptune - Chichester
So glad I went into the Chichester Neptune showroom today
Went into the Chichester store today to mainly look at the sales goods. I was needing one certain plate that wasn’t on the shelf and the staff were so helpful hunting high and low for me and they found one! Thank you Debs.
I also then chatted to Jo the kitchen advisor and got very excited about the prospect of installing one of their designs in my next house. Altogether a great shopping experience in a beautifully laid out showroom. Only problem is, it makes it very hard to resist bying something!😊

Réponse de Neptune - Chichester
Fabulous items and customer service as…
Fabulous items and customer service as always. I rang the shop as they were out of stock online and they had 2 so I purchased over the phone and they patiently waited for me to collect (I got delayed due to being ill!)

Réponse de Neptune - Chichester
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