Neptune - Chichester Avis 

291
TrustScore 5 sur 5

4,8

Drayton Lane, Drayton, PO20 2EW Chichester, West Sussex, GB


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Lisez les avis des autres

Noté 5 sur 5 étoiles

Our experience of Neptune (Chichester store) and customer services has been fantastic. Every staff member has been super helpful and gone above and beyond to assist our home furnishings. The qual... Voir plus

Noté 5 sur 5 étoiles

The staff are excellent. So helpful and friendly. Got exactly what I needed ordered and delivered super quickly. Fabulous- thank you for such top notch customer service

Noté 5 sur 5 étoiles

We are delighted with Neptune for a whole range of reasons however the exceptional level of service received within the store (Chichester for us), from customer services and the delivery teams i... Voir plus

Noté 5 sur 5 étoiles

Kitchen delivered on time with great care and consideration from Lee & Craig. Great communication and service from the whole team so far


À propos de l'entreprise

  1. Magasin de meubles
  2. Accessoires de meubles
  3. Magasin de mobilier de jardin
  4. Décorateur d'intérieur
  5. Magasin de matériel de cuisine
  6. Magasin de meubles de salon

À propos de Neptune - Chichester

Écrit par l'entreprise

Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.

We’re Neptune.

We do what we do because we believe our designs can make your life that little bit happier, easier and better.

We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.

We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.

Reviews

At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.

Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.

Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.


Coordonnées de contact

  • Drayton Lane, Drayton, PO20 2EW, Chichester, West Sussex, Royaume-Uni

  • 01243 904417

4,8

Excellent

TrustScore 5 sur 5

291 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

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4,8

Tous les avis

(291)

2 233 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

I visited Neptune Chichester for an…

I visited Neptune Chichester for an evening with the stores design team . My friend and arrived and we were able to browse and enjoy the store’s stylising,
The staff couldn’t have been more friendly, they have extensive product knowledge and fully understand people and there design requirements wether you want just some help stylising a sofa with cushions and texture, to planning a new kitchen installation. The team at Chichester will help you every step of the way.
A thoroughly enjoyable evening.

18 juillet 2023
Avis spontané
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Réponse de Neptune - Chichester

Hello Kate,
It was so lovely of you to come along and join us for our Design evening with the team. We do hope you can pop in again soon, be it for another event or for some guidance- we'd be more than happy to help you with any questions you have.
Best wishes,
From Gemma and all the team at Neptune Chichester

Noté 5 sur 5 étoiles

110% Delighted

I cannot rate Katie, Sophie, Ian. Jo and Bryn highly enough for their professionalism, enthusiasm, design and build quality at the Chichester store. We are beyond delighted with our stunning kitchen. Our space was a little unusual and they relished making it everything we wanted! The after care is second to none too!

6 juillet 2023
Avis spontané
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Réponse de Neptune - Chichester

Hi Caroline,
Thank you so much for your review, that is so kind of you. We've loved being part of your project and it really does look beautiful, we're so pleased you are happy with it. Don't be a stranger, do stay in touch!
Best wishes,
Gemma and all the team at Neptune Chichester

Noté 5 sur 5 étoiles

Friendly staff in the shop & prompt…

Friendly staff in the shop & prompt delivery of the item

27 juin 2023
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Réponse de Neptune - Chichester

Dear Carrie,

Thanks for taking the time to write your feedback. We hope your parasol is looking lovely in it's new home.
Best wishes,
Gemma and the team at Neptune, Chichester

Noté 5 sur 5 étoiles

We had our kitchen from Neptune last…

We had our kitchen from Neptune last Autumn and it was and is still fantastic. The team in Chichester are amazing and couldn’t have been more helpful and on hand throughout and after the process. The design process was excellent and Katie and Jo did a brilliant representation of what we would get and on installing on Ian was on hand to liaise with the builders and fitters to make sure it was perfect. The after care is second to none and even now if I have an issue they are available to help. The quality of the kitchen is top notch and it does everything they claim in the showroom.

14 septembre 2022
Avis spontané
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Réponse de Neptune - Chichester

Dear Colette,

This is wonderful to read- thank you so much for the write up. I'm so pleased our team were able to deliver such a great kitchen design for you. I have passed your kind words to Katy, Jo and Ian, they also said you were a delight to work with too! I hope you can continue to build on your home design with us and welcome you back to the store anytime.

Warmest regards,
Gemma and all the team at Neptune Chichester.

Noté 5 sur 5 étoiles

Fantastic morning with Becky this…

Fantastic morning with Becky this morning. We watched her rustle up three lovely, delicious summer dishes which we then all sampled afterwards. Debs made it extra special by being very attentive supplying coffee and being very welcoming. Very informative and a lovely group. Definitely would go again. Well done Becky and the team at Chichester.

21 juin 2023
Avis spontané
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Réponse de Neptune - Chichester

Hi Susan
Thanks for a great review, so heartwarming to hear!
We always enjoy having Becky in store, she's very talented and a joy to be around. With our own wonderful Debs in tandem, they make quite the hosting team
Best reagrds
Howard & the Chichester team

Noté 5 sur 5 étoiles

Wonderful store

Wonderful store! Beautiful displays and helpful staff! Watched Becky Wilkinson’s Cookery Demonstration which we enjoyed very much!

21 juin 2023
Avis spontané
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Réponse de Neptune - Chichester

Hi Dawn
Thanks for coming yesterday, it's always a great day with Becky! Hopefully see you soon
Regards
Howard & the Chichester team

Noté 5 sur 5 étoiles

I needed to choose some paint for my…

I needed to choose some paint for my utility room today and Debs was really helpful
Having the paint colours up on the walls makes it so simple

18 juin 2023
Avis spontané
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Réponse de Neptune - Chichester

Hi
Debs is a treasure for sure, she'll be over the moon to hear this. It's great to hear she was able to help you, we look forward to your next visit!
All the best
Howard & the Chichester team

Noté 5 sur 5 étoiles

We had a lovely time at Neptune this…

We had a lovely time at Neptune this morning. We were greeted by a very friendly and helpful member of staff. She assisted with all our queries and kindly gave us a cup of tea to enjoy in the garden. Thank you Neptune!

16 juin 2023
Avis spontané
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Réponse de Neptune - Chichester

Hi Vicky!
That must of been Brannagh. She'll be delighted to hear that, I'll be sure to let her know once she's back from lunch. Have a lovely rest of your day.
All the best
Howard & the rest of the Chichester team

Noté 5 sur 5 étoiles

Great Workshops at Neptune Chichester

I attended the Lampshade Making for Beginners workshop held on the morning of 19th May. Had a great time, met some lovely people and were well and truly looked after by all at Neptune Chichester, which is no surprise as they are an amazing bunch very friendly and customer-driven. Jules from the Haines Collection ran the workshop with her expertise guiding us through the process with much patience and gave us an insight into how her company utilise surplus fabrics from the design industry. All materials for the course were included and we all went home with a professional looking lampshade. I think we were all amazed and delighted with the results. Thank you.

19 mai 2023
Avis spontané
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Réponse de Neptune - Chichester

Hello Jan, what a wonderful write up- thank you so much! We're delighted you had such a lovely time, thank you for joining us. It would be lovely to see your shade in it's new home next time you are in.
I hope you can join us for more of our events in future, please keep in touch or follow us on the Eventbrite app to see our latest events.
We hope to see you again soon,
Best wishes,
Gemma and all the team at Neptune Chichester

Noté 5 sur 5 étoiles

Very happy!

Quality: The furniture looks stunning and stylish. Good quality. No flaws.
Delivery: Heavy furniture all put in set places. Demonstration of adding extra leaves to table. Advice on cleaning. All packaging taken away.
Great on all counts! Very happy!

29 mai 2023
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Réponse de Neptune - Chichester

Hi Mrs Hall

Thank you so much for the review. Its very helpful to hear about our customers experiences, both in store and with deliveries. Everyone will be very happy to hear this!

Thanks again

Howard and the Chichester team

Noté 5 sur 5 étoiles

Neptune Chichester - Kitchen/Dining Project Installation

We are so pleased with our decision to choose the team at Neptune in Chichester to supply and install our new kitchen and dining area.
We are particularly grateful to Sophie Ford, our Designer. Sophie took care to understand what we wanted to achieve, and worked tirelessly to finalise a design that exceeded our expectations. Sophie’s help encompassed all aspects of the project, and her expertise and support with every detail made all the difference.
The quality of the kitchen cabinets is excellent, and being able to visit the lovely showroom allowed us to understand exactly what we were buying.
The kitchen was expertly installed by Ian, and we were very well supported throughout the process by our project manager, another Ian. Both these gentlemen helped ensure that the whole project went very smoothly.
The signature paint finish, completed a couple of weeks after the installation, is a lovely touch.
In addition to the kitchen cabinetry and appliances, we also purchased a Neptune dining table and chairs, a sofa, lighting fixtures and other accessories. They are all of excellent quality.
Thank you to all the team at Neptune Chichester. We have lost count of how many times we popped into the store over the last couple of years, but we always received excellent and friendly service.

8 mars 2023
Avis spontané
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Réponse de Neptune - Chichester

Hi Mr & Mrs Harvey

What wonderful & beautifully written review! It is so great to hear it all went well, and everyone involved has played their part. Sophie has seen this & is absolutely over the moon to hear how happy you are. I will ensure that this also passed on to all parties.

Thanks again, we look forward to seeing you soon

Best regards

Howard

Noté 5 sur 5 étoiles

A easnt shopping experience …

I was served by a young lady who not only gave sound advice, but was clearly passionate about her job and keen to provide a pleasant shopping experience to all.

26 mai 2023
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Réponse de Neptune - Chichester

Hi Graham
Thanks for feeding that back, great to know Kinga was able to help you. I'll ensure that I pass this onto her.
Regards
Howard & the Chichester team

Noté 5 sur 5 étoiles

Customer service is a dream

Customer service is a dream, these people are real experts in what they do. They take their time with you, help you find the right item for your space. Neptune Chichester is certainly our favourite! Thank you, we’ll certainly be back!

19 mai 2023
Avis spontané
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Réponse de Neptune - Chichester

Hi
Thanks for the lovely words! We take real pride in what we do, so it's great to know we have a place that people enjoy. We look forward to seeing you soon!
Regards
Howard & the Chichester team

Noté 5 sur 5 étoiles

A relaxing and productive morning

I’ve just got back from a lampshade making course at Neptune, Chichester taught by Jules from Haines Collection.
Neptune was an incredibly relaxing and hospitable setting and Jules was a great teacher. I’m delighted with my completed lampshade and intend to make many more.

19 mai 2023
Avis spontané
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Réponse de Neptune - Chichester

Hi Sarah
Great to know that you had a good time. To be honest, we all really enjoyed it too. The atmosphere in store was great, so thank you for contributing to that!
Regards
Howard & the Chichestere team

Noté 5 sur 5 étoiles

Great service …

Great service … always extremely helpful and insightful without being pushy… great coffee too.. Even my husband enjoys visiting…

18 mai 2023
Avis spontané
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Réponse de Neptune - Chichester

Hi Andrea
The coffee is always on, so we hope to see you both soon! Thank you for the lovely review, the team love to hear this
Best regards
Howard & the Chichester team

Noté 5 sur 5 étoiles

Beautiful shop

Beautiful shop, Helena was incredibly attentive- 5 stars!

17 mai 2023
Avis spontané
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Réponse de Neptune - Chichester

Thanks Josie, I'll ensure Helena hears this lovely feedback.
Regards
Howard & the Chichester team

Noté 5 sur 5 étoiles

The Neptune branch in Chichester is in…

The Neptune branch in Chichester is in beautiful peaceful surroundings. The staff are super friendly helpful & welcoming. Jo showed me around the showrooms, and was very knowledgeable about the various styles and colours to create a stunning kitchen. All in all one of the most relaxing and enjoyable shopping experiences I’ve had! I’ll definitely be going back!

17 mai 2023
Avis spontané
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Réponse de Neptune - Chichester

Hi Anj
It was lovely to see you, and thanks for the lovely review. Great to hear that Jo was able to help you, I'll make sure that I pass that on to her.
Best regards
Howard & the Chichester team

Noté 5 sur 5 étoiles

Great shopping experience

Great shopping experience, helpful staff and wonderful products

18 avril 2023
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Réponse de Neptune - Chichester

Thank you for your kind words, we hope to see you in store soon.
Gemma and the team at Neptune, Chichester

Noté 5 sur 5 étoiles

We visited Neptune in Chichester to…

We visited Neptune in Chichester to look for inspiration and furniture
Gemma helped us to look at colours and explore ideas with different furniture & fabric options
She was lovely, informative & full of enthusiasm
No pushy selling - we have some ideas to explore & will return
Thank you

12 avril 2023
Avis spontané
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Réponse de Neptune - Chichester

Hi Amanda,

It was so nice to have you in store, I'm glad you found it useful. It's a lovely space you have and you have some really great ideas too. If you need any more advice, please just get in touch.

Look forward to seeing you again soon,

Gemma

Noté 5 sur 5 étoiles

Easter Wreath Workshop

Fabulous afternoon at Neptune Chichester Easter Wreath Workshop. Laura (Hawthorn & Hoe), who ran the workshop, was so friendly and knowledgeable. She expertly taught us how to add the moss, foliage and bulbs to the wire ring, to create a wonderful spring wreath. I learnt so much. The materials were beautiful, with so much to choose from. As always the store had a calm, relaxing atmosphere and the staff were super welcoming x

30 mars 2023
Avis spontané
Logo de Neptune - Chichester

Réponse de Neptune - Chichester

Hi Penny,
Thank you so much for writing about your afternoon at the workshop. It was so lovely having you all here and the wreaths really did look great at the end!
Hope to see you again very soon,

Kind regards,
Gemma and the team at Neptune, Chichester

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