Neptune - Chiswick Avis 

111
•
TrustScore 5 sur 5

4,9

305-307 Chiswick High Road, Chiswick, W4 4HH London, Middlesex, GB

•

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Great Neptune delivery. Everything arrived in excellent condition. Very respectful, courteous and helpful. Offered advice on how to adjust the desk legs and assembled the large foot stool. Thank you t... Voir plus

Noté 5 sur 5 étoiles

My friend and I had an excellent experience at Neptune in Chiswick because of the efforts made by Shilah. She is a total gem!

Noté 5 sur 5 étoiles

Without a doubt Neptune Chiswick store has the most wonderful people working there. Exceptional customer service care, particularly from Shaila. Always goes above and beyond to assist me with my order... Voir plus

Noté 5 sur 5 étoiles

FAO William Wylie - Neptune, Chiswick Store, Thank you for the excellent service with our purchase of the Balmoral Dining Table and Chairs.The help and service you personally gave us was outstanding f... Voir plus

L'entreprise a répondu


À propos de l'entreprise

  1. Magasin de meubles
  2. aussi dans
  3. Accessoires de meubles
  4. Décorateur d'intérieur
  5. Magasin de matériel de cuisine
  6. Magasin de meubles de salon
  7. Magasin de mobilier de jardin

À propos de Neptune - Chiswick

Écrit par l'entreprise

Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.

We’re Neptune.

We do what we do because we believe our designs can make your life that little bit happier, easier and better.

We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.

We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.

Reviews

At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.

Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.

Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.


Coordonnées de contact

  • 305-307 Chiswick High Road, Chiswick, W4 4HH, London, Middlesex, Royaume-Uni

  • 0203 8141220

4,9

Excellent

TrustScore 5 sur 5

111 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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4,9

Tous les avis

(111)

2 133 avis reçus au cours des 12 derniers mois

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Noté 1 sur 5 étoiles

Do not trust the expected delivery

Do not trust the expected delivery timescales for this company, quoted 12 weeks, now in my 17th week and still no sofa. The only communication is when I chase them for an update. ...getting a little bored of sitting on the floor.

Their website now says "We continue to suffer frustrating delays arising from Covid", which is a little consolation given we've had over a year and a half of the pandemic and should not be used as an excuse anymore. Most other organisations adapted to the situation months ago.

Would not recommend.

8 septembre 2021
Avis spontané
Logo de Neptune - Chiswick

Réponse de Neptune - Chiswick

Hi Edward,
I am sorry you have had a difficult experience getting your sofa. We spoke this week, as you are aware and your sofa has now arrived and booked to be delivered to you.
You are right, as we discussed on our call, we didn’t communicate adequately and this is an error on our part. I am sorry for this oversight and we will try and meet these challenges in a better way.
I do hope you enjoy your sofa and appreciate your honest feedback.
Thanks,
Anne-Marie

Noté 4 sur 5 étoiles

We ordered in store but delivery date…

We ordered in store but delivery date was unclear. Lights however are really nice.

31 août 2021
Logo de Neptune - Chiswick

Réponse de Neptune - Chiswick

Hi CW,
I am delighted you are enjoying your lights and thank you for your review.
I totally understand that dates are unclear and we, as with many, have been challenged to give firm dates due to the pandemic.
If you’d like to discuss this more, we are a phone call away and happy to have a chat to improve where we can.
Thanks Anne-Marie

Noté 5 sur 5 étoiles
Logo de Neptune - Chiswick

Réponse de Neptune - Chiswick

Hi Ashley,
So pleased you found our delivery team helpful and are enjoying your Cheltenham table. We think they are great too.
Thanks for taking time to write a comment. Anne-Marie

Noté 5 sur 5 étoiles

Excellent

Excellent, friendly helpful staff is what makes shopping in Neptune a pleasure

7 juin 2021
Logo de Neptune - Chiswick

Réponse de Neptune - Chiswick

Hi Mary,
Thank you so much for your lovely comments.
Really thrilled that you enjoyed your shopping experience.
Anne-Marie

Noté 5 sur 5 étoiles

One of the most friendliest shop on the…

One of the most friendliest shop on the high street. But what a great brand too. I absolutely cannot recommend a better home interior shop. We’ve had two of your kitchens and both exceptional. Wouldn’t ever go anywhere else.

20 avril 2021
Logo de Neptune - Chiswick

Réponse de Neptune - Chiswick

Hi Mr J Henen-Webber.
Thank you so much for posting such lovely comments. Our aim is to be friendly, open and helpful and so it is such a delight when our customers feel the same way.
Looking forward to seeing you again soon.
Anne-Marie

Noté 5 sur 5 étoiles

Amazing customer service and always…

Amazing customer service and always willing to go that extra mile to find what your looking for

3 avril 2021
Logo de Neptune - Chiswick

Réponse de Neptune - Chiswick

Hi Miss Oakley,
Thank so much for your kind review. We hope to see you in person soon.
Anne-Marie

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