Recently visited the Hailsham store and the customer service was absolutely brilliant. The staff were very helpful and went way beyond to help us with our purchases.
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Always a pleasure to visit Neptune in Hailsham. Katy, Katie and Rachael are welcoming, very helpful and knowledgable about the products. Always greeted with a smile and an offer of tea or coffee. Wo... Voir plus
Rachel and her team offer a very friendly and relaxed experience when you enter the shop. It’s beautifully merchandised and the room set ups are exquisite. She didn’t follow us around but offered advi... Voir plus
L'entreprise a répondu
Lottie, Lucy and the wider team at Neptune - Hailsham are simply brilliant. They have solid knowledge on what works from an interior design perspective and share their opinions in a kind and consider... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de meubles
- Accessoires de meubles
- Magasin de mobilier de jardin
- Décorateur d'intérieur
- Magasin de matériel de cuisine
- Magasin de meubles de salon
À propos de Neptune - Hailsham
Écrit par l'entreprise
Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.
We’re Neptune.
We do what we do because we believe our designs can make your life that little bit happier, easier and better.
We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.
We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.
Reviews
At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.
Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.
Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.
Coordonnées de contact
North Street, BN27 1DQ, Hailsham, East Sussex, Royaume-Uni
- 01323 849483
4,9
Excellent
166 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Another great visit!
Had another delightful visit to Neptune - always a pleasure to wander round, thanks Shannan and Katy for your help and friendliness!
Look forward to returning soon!
16 juin 2024
Avis spontané
Réponse de Neptune - Hailsham
Hi Sophie, we are so glad you enjoyed your visit once again. Thank you for lovely feedback. Neptune Hailsham team x
Such lovely staff
Always such friendly staff and always greeted with a coffee. Shannan and Katy are great sales people and we left with some lovely goodies. Fantastic site!
16 juin 2024
Avis spontané
Réponse de Neptune - Hailsham
Thank you for taking then time to leave these kind words Emma. We hope to welcome you back again soon. Team Neptune Hailsham x
The picture I bought was a present
The picture I bought was a present. It was greatly appreciated. An excellent choice and the delivery went smoothly. I love the Neptune shop in Hailsham.
3 juin 2024
Réponse de Neptune - Hailsham
Thanks Liz, we're very grateful and very pleased that your prunt is a success! Tob y and Team Hailsham
Very positive experience from order to…
Very positive experience from order to delivery. All staff involved were extremely helpful
5 juin 2024
What an amazing place....you could…
What an amazing place....you could literally get lost looking around all the beautiful room settings! Easy to find and park and Shannan and Katy are beyond friendly....even offer you a drink! The product range is extensive and you can tell that both ladies are very passionate about all that they do. I will 100% be recommending and revisiting!
2 juin 2024
Avis spontané
Réponse de Neptune - Hailsham
Thanks for your lovely review which I have passed on to Shannan and Katy. You are always welcome in Hailsham Tracie! See you soon we hope. Toby and the Hailsham Team
Brilliant service from Neptune…
Brilliant service from Neptune Hailsham.
From first meeting to the design and installation, so pleased!
Our new kitchen is both beautiful and functional.
A special thanks to Lottie for the perfect design in a tricky space. And Gary for all the organisation. Craig too, for his hard work installing the kitchen and bringing it to life!
Thanks so much, we are thrilled.
12 janvier 2024
Avis spontané
Réponse de Neptune - Hailsham
Melanie, thank you so much for your lovely review. We're thrilled that you love your kitchen. I have passed on your kind words to Lottie, Gary and Craig. Toby and the Hailsham Team
Great service and advice from Lucy and…
Great service and advice from Lucy and Shannan again!!
A few more purchases to keep the dream on track....!
19 mai 2024
Avis spontané
Réponse de Neptune - Hailsham
Pat, what a lovely review, thank you! Lucy and the Hailsham team x
One visit is not enough!
The girls in Neptune Hailsham today were so friendly and welcoming and greeted us with a glass of delicious Prosecco. I loved the garden furniture on promotion. Staff were really helpful with information on the couple of items I came in for and I hadn’t allowed enough time for the vast ranges on show. Will definitely be back!
18 mai 2024
Avis spontané
Réponse de Neptune - Hailsham
We look forward to welcoming you back Jane, thank you for your kind words. Neptune Hailsham team x
Had a brilliant experience at Neptune…
Had a brilliant experience at Neptune this weekend..first trip to the Hailsham store and such a stunning showroom.
Shannan was so helpful with ideas for our lounge and colour schemes..
Will definitely be back.. thank you
17 mai 2024
Avis spontané
Réponse de Neptune - Hailsham
Hi Danielle, we are so glad you have found us. Thank you for taking then time to leave a review. Neptune Hailsham team x
Fab shop and equally fab service from…
Fab shop and equally fab service from Shannan. Thanks so much x
7 mars 2024
Avis spontané
Réponse de Neptune - Hailsham
Thank you for your lovely words Phoebe. We hope to see you again in store soon. Neptune Hailsham team x
Wonderful customer experience
Wonderful customer service at the Neptune event in Hailsham today, Katy was so lovely and helpful and made us feel so welcome! Great refreshments and really happy with my purchase. Could not recommend the beautiful store and fab team more highly! Will definitely be visiting again :)
18 mai 2024
Avis spontané
Réponse de Neptune - Hailsham
Many thanks for your kind review, we very much appreciate your feedback. Neptune Hailsham team x
Neptune hailsham
Rachael, Katie and Katy were all very welcoming and helpful when I called in to the Hailsham store today to look for gift.
The store is very nice and I was very impressed with the service and refreshments.
18 mai 2024
Avis spontané
Réponse de Neptune - Hailsham
Hi Victoria, thank you for taking time to post such positive feedback. Come and see us again soon. Neptune Hailsham team x
Excellent customer service
We popped into the shop today and met Katy, Katie and Rachel. Such lovely ladies, so helpful and knowledgable about the merchandise. They couldn't have been more helpful.
Thanks for all your help and see you again soon
Vaneta and Paul
18 mai 2024
Avis spontané
Réponse de Neptune - Hailsham
Hi Vaneta. We really appreciate your lovely review, thank you so much. See you soon . Neptune Hailsham team x
First time visiting Neptune
First time visiting Neptune and what a lovely experience it was, the lovely ladies at Neptune Hailsham were so friendly and welcoming, the shop was beautifully laid out with all prices clear, my husband loved the smell as we walked into the shop and we ended up buying the oil for our mist diffuser, thank you Katy, Rachael and Katie for making it such a nice experience we will definitely be returning x
18 mai 2024
Avis spontané
Réponse de Neptune - Hailsham
Thank you for the fantastic feedback Helen, we so appreciate it. Neptune Hailsham team x
Great Staff
All the staff are so welcoming and happy to give their time and excellent choices. I thought I had made my decisions but having more time with Katie has really helped me make my best choices. I have a whole house to do and enjoy the shopping experience. I would like to see my garden choices
18 mai 2024
Avis spontané
Réponse de Neptune - Hailsham
Many thanks for taking the time to review us, we love hearing your positive feedback. Neptune Hailsham team x
Katie is always professional and super helpful
Katie is always really helpful and makes excellent suggestions. Making such important purchases is made so much easier with her expert help. I have worked with her on a couple of large projects and she is my go to person. Can’t recommend enough
18 mai 2024
Avis spontané
Réponse de Neptune - Hailsham
Thank you Sam, what lovely words! So kind of you. Neptune Hailsham team x
Visited the event today at Neptune…
Visited the event today at Neptune Hailsham and was served by three lovely members of staff. Everything looked so well presented, it was a great shopping experience. I’ll definitely be back again.
18 mai 2024
Avis spontané
Réponse de Neptune - Hailsham
We are so glad you enjoyed your experience with us Tom. Many thanks for taking time to post your review. Neptune Hailsham team x
A gem of a shop
It is always a pleasure to visit Neptune in Hailsham. You are always greeted with a smile and offer of a coffee (their coffee is good!). I love wandering around admiring the many beautiful and stylish home furnishings. I don't think I have ever left without having bought or ordered something! Katie, Katy, Lucy and Rachel are fantastic and so helpful. Highly recommend this store.
18 mai 2024
Avis spontané
Réponse de Neptune - Hailsham
Marion thank you for leaving such a wonderful review, we truly appreciate it. Neptune Hailsham team x
Always a pleasure to visit Neptune in…
Always a pleasure to visit Neptune in Hailsham. Katy, Katie and Rachael are welcoming, very helpful and knowledgable about the products. Always greeted with a smile and an offer of tea or coffee. Wonderful.
18 mai 2024
Avis spontané
A gem of an interior design shop, high quality
Having recently moved to Hailsham we have needed to decorate a new house and buy some bedding and kitchen 'stuff'. We found Neptune on the way in to Hailsham and find we love many of their products. The paint is high quality and the crockery likewise. Egyptian cotton bedding and even artwork have also made their way home with us! Katie, Rachel and Katy are always smiling and offer a coffee (and nibbles today!) to make it a relaxed experience.
I'm sure we will end up buying more in due course, a gem of a home interior shop and highly recommended. Not cheap, but quality never is.
18 mai 2024
Avis spontané
Réponse de Neptune - Hailsham
So glad you found us Nigel and that you enjoyed your visit. Come and see us again soon. Neptune Hailsham team x
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.