Very pleasant surprise beyond the shop. The room sets were amazing and we loved the kitchen designs and media walls. Well worth a visit and we will be returning very soon to peruse the wonderful inter... Voir plus
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Lisez les avis des autres
I bought some Sofia napkins from Neptune a while ago, and have recently wished I also had the matching table runner, but it's no longer stocked ! I thought maybe if I ring Neptune outlet in Swindo... Voir plus
We ordered the beautiful Harrington dining set just over five years ago and have loved it ever since. It still looks brand new and is incredibly comfortable. Recently I reached out to Neptune’s custom... Voir plus
After the EPSOM fiasco, I was apprehensive about this sale. I’ve been to the past two that were held in Swindon and always enjoyed them. This one was well organised and managed; from the gentleman a... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de meubles
- aussi dans
- Accessoires de meubles
- Décorateur d'intérieur
- Magasin de matériel de cuisine
- Magasin de meubles de salon
- Magasin de mobilier de jardin
À propos de Neptune - Outlet
Écrit par l'entreprise
Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.
We’re Neptune.
We do what we do because we believe our designs can make your life that little bit happier, easier and better.
We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.
We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.
Reviews
At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.
Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.
Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.
Coordonnées de contact
Frankland Road, SN5 8YG, Swindon, England, Royaume-Uni
- 01793 427 439
4,7
Excellent
97 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Jamie in Customer Experience - big tick!!
Jamie in Customer Experience is a star and without him looking after us we would have fallen into a deep broken hole of sink despair.
Anyway, end result is we have the replacement bowl we need and a chance of having a drip free toothbrushing experience in the near future!
Excellent result!!
Andy
4 août 2025
Réponse de Neptune - Outlet
Hi Andy!
Thank you for taking the time to leave us your 5* review.
We love reading reviews about our colleagues and we think Jamie is a star too! I'm delighted he was able to help. I will be sure to pass on your kind words. We hope to see you again soon. With warmest regards, Scott
Helpful and friendly delivery team
Helpful and friendly delivery team, made sure the replacement was in good order and removed the packaging.
6 août 2025
Avis spontané
Réponse de Neptune - Outlet
Hi Amanda, we're happy to hear that our delivery team was helpful and friendly! We appreciate you taking the time to share your positive experience with us.
Very smooth and friendly delivery today…
Very smooth and friendly delivery today by Lee & Dewey, thanks lads!
Not the easiest route to navigate a garden sofa, but achieved in no time and with a smile : )
5 août 2025
Avis spontané
Réponse de Neptune - Outlet
We're happy to hear that you had a smooth and friendly delivery experience! We appreciate you mentioning the team's navigation of the route and their positive attitude. Thanks for your great feedback!
Excellent product
Excellent product, brilliant delivery service,great outlet service and experience
9 juillet 2025
Réponse de Neptune - Outlet
Thank you David! We appreciate you taking the time to leave us such a wonderful review. We are so glad you are pleased with our product and service. We look forward to welcoming you here again soon!
Neptune outlet staff really helpful…
Neptune outlet staff really helpful when buying garden furniture. The delivery team were excellent unpacking and assembly everything. Really pleased with purchase . Plus amazing food in cafe .
2 juillet 2025
Avis spontané
Réponse de Neptune - Outlet
We appreciate you taking the time to share your positive experience. We're so glad the team was helpful, the delivery and assembly were excellent, and that you enjoyed the cafe too! We look forward to welcoming you again very soon!
Trade Services Team
Lana from the Trade Services Team is absolutely amazing its great to work with people that are dedicated to doing an outstanding job.
24 juin 2025
Avis spontané
Réponse de Neptune - Outlet
Hi Heather! Thank you for your 5* feedback. We love reading feedback about our teams and will be sure to pass your comments on. We look forward to seeing you again soon. Warmest regards, Scott
Great purchase and delivery experience
Neptune products are always great quality and the sales and delivery services are excellent too. Thanks to the lady who held the item for me and special thanks to Andre and Liam for carefully delivering and constructing our glass coffee table. Very pleasant, polite and friendly chaps.
4 juin 2025
Avis spontané
Réponse de Neptune - Outlet
We appreciate your positive feedback! We're happy to hear that you find our products to be of great quality and that you were pleased with our sales and delivery services. Our team are glad they could provide a pleasant experience! We look forward to welcoming you again very soon!
Previous customers
Previous customers . As ever purchasing was easy. Delivery team (Alf and Josh on this occasion ) unpacked the items , checked all was well, placed them exactly and took the rubbish away . Always courteous and early to boot . Solid service
18 juin 2025
Avis spontané
Réponse de Neptune - Outlet
We're happy to hear that purchasing was easy and the delivery went smoothly. It's great to know the team was courteous, efficient, and helpful with the setup. Thank you for your positive feedback!
Touch up paint for garden furniture…
Touch up paint for garden furniture arrived following day having spoken to Jenny who was very friendly and efficient having identified the colour I required.
10 juin 2025
Avis spontané
Réponse de Neptune - Outlet
We're happy to hear that you received your touch-up paint so quickly. We're also glad that Jenny was able to help you identify the correct color too. Thank you for your feedback.
Delivery by Ant and Dec (sorry Sean)…
Delivery by Ant and Dec (sorry Sean) was very efficient and courteous. We are delighted with our new Suffolk side board. Excellent company.
4 juin 2025
Avis spontané
Réponse de Neptune - Outlet
Hi Phillip! Thank you for your 5* feedback about Any and Sean! We look forward to seeing you again soon. With warmest regards, Scott
Dream Kitchen
Dream kitchen, exceptional quality and design, unrivalled.
Such a positive experience from start to finish. Facilitated by Jenny in Swindon. She has been incredible! We have had many questions and queries and all have been a breeze for Jenny, she knows what she’s doing and gets it done. The team have been there for support too.
Our experience has been pleasing in every way and we are now very proud owners of a most splendid kitchen.
30 avril 2025
Avis spontané
Réponse de Neptune - Outlet
We're delighted you love your dream kitchen! It's wonderful to hear about your positive experience and that our team provided exceptional support. Thank you for sharing your kind words. We will of course pass your message on to Jenny who will be equally delighted for you! Best wishes from the Neptune Outlet Team.
Very happy with our chairs
Very happy with our chairs - Jenny went above and beyond to help us with the purchase - Thanks for such great customer service! 🙂
1 mai 2025
Avis spontané
Réponse de Neptune - Outlet
Hi Ann, thank you for your wonderful feedback. We're so pleased that Jenny was able to assist you and hope to welcome you back soon. Best wishes from the Outlet Team
Just brilliant
Just brilliant! Great quality product and outstanding customer service!! I'll be back!
25 mars 2025
Ordered a range of items which were…
Ordered a range of items which were promptly delivered as promised. The construction of the items was quick, efficient and very tidy.
Both the team were knowledgeable, professional and very service oriented.
Will be ordering again!
14 mars 2025
Avis spontané
Excellent customer service
Excellent customer service. Thank you Jenny and Abby for going above and beyond. I’m delighted with my purchase!
12 mars 2025
Avis spontané
Réponse de Neptune - Outlet
Thank you for the excellent Trustpilot review Andrew, very much appreciated. Enjoy your new purchase!
Thankyou to Ant & Jason …
Thankyou to Ant & Jason for delivering our sofa and arm chair with great care. You were lovely to chat to, very knowledgable about what you do, and, we hope you get some recognition for that with this review.
Sophie and Tommy
5 mars 2025
Avis spontané
Réponse de Neptune - Outlet
Thank you so much for your lovely feedback. We are really pleased to hear you love your furniture and we will be sure to pass your comments on to Ant and Jason!
Excellent service!
Jenny was so helpful on the phone with our enquiry about a Fara rug which is no longer stocked by Neptune.
She kindly took the measurements for us of the same rug in the Swindon showroom and looked into their stock and relevant price. We were so pleased she suggested us visiting the outlet to check the design/ quality but tbh it was excellent!!
We brought the rug home and are so pleased with it, adding character to our landing.
Thanks Jenny and your team at the Swindon outlet as you are all so helpful, nothing is too much trouble.
We’ll be back!!! 😃
20 février 2025
Avis spontané
Réponse de Neptune - Outlet
Hello Graham, thank you so much for a lovely 5 star review, it's very much appreciated!! We look forward to welcoming you back soon!
We love coming to Neptune at Swindon
We love coming to Neptune at Swindon, always buy things at the outlet shop, looking around the showroom is just fab and the cafe the icing on the cake!
5 décembre 2024
Réponse de Neptune - Outlet
Hi Gill, thank you so much for your lovely review. We are very glad to hear you enjoy coming to visit the Outlet, Showroom and our delightful Provenist Cafe. We look forward to welcoming you again very soon and wish you a wonderful Christmas.
Always great customer service.
I love Neptune and the service at my local shop in Bury St Edmunds is great. I dealt with the outlet in Swindon recently also and they couldn’t have been more helpful. Thanks Neptune!
13 novembre 2024
Avis spontané
Réponse de Neptune - Outlet
Hello Suzanne, thank you for your review. I'm sorry to read of your disappointment. We have requested some more information from you. Alternatively, please contact the Outlet team again and we can look into this further.
Warmest regards, Jenny
Repairs to a 4 year old kitchen
Our kitchen is about 4 years old so naturally a few minor problems. I contacted Neptune and they organised someone to come and repair the issues. Christian turned up and solved them all, noticing another minor issue and fixed that too. Really impressed with the service,
25 octobre 2024
Avis spontané
Réponse de Neptune - Outlet
Hi Pauline! Thank you for your 5* feedback. We love reading feedback about our colleagues and will certainly let Christian know you were impressed with his visit. We look forward to seeing you again soon. With warmest regards, Scott
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