Everything perfect! Delighted with our new dining table, chairs, benches and sideboard, couldn’t be happier. Received excellent service when ordering through the York store and Alfi & Josh were an... Voir plus
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Lisez les avis des autres
Neptune in York is such a pleasure to visit and get ideas for interior inspo. So many lovely things, it’s worth saving up to invest in the quality pieces. We chose a beautiful oak dining table, side b... Voir plus
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Shane and Joe delivered some of our Neptune items this morning and they were two of the most professional, courteous gentlemen you could wish to meet. They were friendly, polite and nothing was too mu... Voir plus
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Kyle and Dan, the Neptune drivers, kept us regularly informed about our delivery. They were friendly and helpful. Our previous experience with Neptune (the delivery office staff, not the driver... Voir plus
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À propos de l'entreprise
- Magasin de meubles
- aussi dans
- Accessoires de meubles
- Décorateur d'intérieur
- Magasin de matériel de cuisine
- Magasin de meubles de salon
- Magasin de mobilier de jardin
À propos de Neptune - York
Écrit par l'entreprise
Over the years, we’ve been trying to come up with the best way to say, “Hello, we’re Neptune, and this is who we are.” It’s easy to learn that we’re an interiors brand – our stores, and our website will tell you that in no time. But while our designs are a huge part of who we are, ‘the why’ and ‘the how’ almost matter more than ‘the what’. It’s easy to tell you what we do, it’s harder to explain why. That’s where our philosophy – a different perspective – comes in. Three words that sum up our entire reason for being.
We’re Neptune.
We do what we do because we believe our designs can make your life that little bit happier, easier and better.
We do that with honesty, rigour and kindness, using the best materials, the most trustworthy of techniques, surrounded by people who genuinely care about creating things that are timeless. And we always lead with heart.
We’re a British-born and raised interiors and lifestyle brand who design and make furniture, lighting and accessories for your whole home.
Reviews
At Neptune, we fundamentally believe that things can always be better. And there's nothing like hearing if that’s the case, first-hand. Honest words from real customers - the good and, whilst of course it’s something that we hope doesn’t happen often, the bad, too.
Transparency is as important to us as getting it right and we’re thrilled to see so many of our customers choose to share their experience of Neptune here. That way, our future customers can make informed decisions, and we get the opportunity to put anything that wasn’t perfect first time, right.
Everything we do is designed to make your life that little bit easier, so we hope you’ll be happy to leave a few words below - to make your fellow customers lives that bit better.
Coordonnées de contact
Malton Road, YO32 9TW, York, North Yorkshire, Royaume-Uni
- 01904 231870
4,7
Excellent
375 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Fantastic customer support and lovely…
Fantastic customer support and lovely members of staff from sales through to delivery
25 septembre 2023
Réponse de Neptune - York
Good Afternoon Mr Green
Thank you for the 5 stars and comments, always great to hear from a happy customer. Hope to see you in store again soon.
Kindest regards
Audra
Neptune is always our go to place for…
Neptune is always our go to place for all our home Furniture.The products and service from store through to delivery is first class.
17 septembre 2023
Réponse de Neptune - York
Good Morning Stuart
Thank you so much for the 5 stars and review, I have passed your comments onto the team and we hope to see you in store again soon.
Kindest regards
Audra
Beautiful wardrobe and great delivery
10 septembre 2023
Réponse de Neptune - York
Good afternoon Kim
Thank you for the 5 stars, great to hear you are happy with your wardrobe and the delivery went well.
Kindest regards
Audra
Quality and excellent customer service.
4 septembre 2023
Réponse de Neptune - York
Dear Anne, Thank you for your kind review. We look forward to welcoming you back to Neptune in the future. Best wishes Victoria
I was kept informed about the delivery
I was kept informed about the delivery, when my order arrived it was very well packaged in quality boxes . My faux flowers where tied with ribbon and in tissue which was a lovely touch . I am happy with my purchase. I love Neptune as a brand .
3 septembre 2023
Réponse de Neptune - York
Good Afternoon Sharon
Thank you for your comments and 5 stars. Great to hear you are happy with your purchase and delivery.
Hope to see you in store again soon.
Kindest regards
Audra
Great communication about delivery.
Great communication about delivery.
Well mannered and pleasant delivery team
27 août 2023
Réponse de Neptune - York
Good afternoon Sue
Thank you for the 5 stars and comments, I will pass on to the delivery team.
Kindest regards
Audra
Helpful staff
Bought 2 pictures from your store and we were unsure how to hang them rang the store and they took their pictures down and sent pics of how it was done. Very helpful
27 août 2023
Réponse de Neptune - York
Hi Carole
Thank you for the 5 stars and comment, glad we were able to assist you with this. Hope you are enjoying your pictures.
Kindest Regards
Audra
great service
27 août 2023
Réponse de Neptune - York
Thank you for the 5 stars and comment. Always great to hear we have given good service.
Kindest Regards
Audra
Delivery turned up as planned
Delivery turned up as planned, 30 min warning ser up furniture and cleared away all packing. Product excellent
27 août 2023
Réponse de Neptune - York
Hi David
Many thanks for your review, always great to hear when customers have had a good experience and are pleased with the product.
Look forward to seeing you in store again soon.
Kind regards
Michael & Team
Réponse de Neptune - York
Hi Deborah,
Thank you so much for the lovely review. Its always so nice to here that they have enjoyed there experience in our stores with our teams.
We hope to see you again soon.
Kind regards
Michael & Team
Great communication and fast delivery
Great communication and fast delivery, cannot complain at all
15 août 2023
Réponse de Neptune - York
Dear Tim
Thanks so much for the great review.
Kindest regards
Michael & Team
We have recently used the design team…
We have recently used the design team at York to refurbish two rooms. The experience from start to finish was fantastic. The designer took the time to understand our needs and how we used the rooms, visited the house to get a feel for the light and space within the rooms and the designs we got back were everything we could have hoped for and more. Nothing was too much trouble the whole team from design to customer service to the delivery team were excellent, professional, polite, and friendly. I will certainly use the design team again, the details and thought that went in to the designs and the finished rooms was superb.
10 juillet 2023
Avis spontané
Réponse de Neptune - York
Good Morning Lyn Thank you so much for the wonderful review and 5 stars, we are so pleased you are happy with our design service and your finished rooms. I will pass on your comments to everyone.
Hope to see you in store again soon
Kindest Regards
Audra
Réponse de Neptune - York
Good Morning Sarah
Thank you for your review and for the 5 stars. Great to hear you are happy with your vase and quick delivery.
Kindest Regards
Audra
Réponse de Neptune - York
Good morning Susan
Thank you for the 5 stars and comments. Glad to hear you are happy with your Neptune purchase.
Kindest regards
Audra
Successful shopping!
Recently called at Neptune York.
Have been looking for a picture for months, and at last found the perfect one.
The staff were extremely helpful, showing pictures not in stock on the computer screen. Then arranging delivery.
Also bought other things which staff were again very helpful with.
Excellent quality products supported by excellent customer service.
4 août 2023
Réponse de Neptune - York
Dear L.Wilkinson
Thank you for the 5 stars and comments. I will pass on to the team. Great to hear you are happy with our service and your purchases. Enjoy your picture.
Kindest regards
Audra
Disappointing after waiting so long to buy our furniture from Neptune …
Good service in store and a fine product. Our issue was that two of four items arrived damaged so very frustrating to have to wait for replacements. Customer service eventually called us and said there was a further delay and even after stating this was an issue we have still not had any further contact. So a few weeks later and still no wardrobe or replacement table. Disappointing from such a high end product. We chose Neptune over Susie Watson for our table and wardrobe and now feel this was a bad decision
4 août 2023
Réponse de Neptune - York
Good morning Richard
Thank you for leaving a review and for your comment re the service you received in store. I sincerely apologise for the delay you are experiencing regarding your replacement furniture. I can see that your replacement furniture is due to be despatched week commencing 14/08 and can fully understand how frustrating this must be for you. Unfortunately this is out of our control at store level and I can only apologise again for the disappointment.
I really hope your delivery goes well and your faith in Neptune as a brand is restored once again. If we can be of further assistance please feel free to call the store on 01904 231870.
Kindest regards
Audra
Réponse de Neptune - York
Dear Susan
Many thanks for the 5 star review and lovely words.
We hope to see you in store soon.
Kind regards
Michael & Team
New Kitchen. This was our second Neptune kitchen so…
This was our second Neptune kitchen so the bar had been set very high at your Hatch End Reading branch!
We were therefore impressed at the equally high standard of service we received from your York branch. Everything from inception with our designer Holly, project management from Kayleigh, skilled craftsmanship from our delightful fitter Adam to the final paint finish when we had three gentlemen working hard all day to give the final touches to our beautiful new room! A visit to your showroom was always met with a smiling Michael ably supported by the rest of your staff, who make excellent coffee by the way! One simply couldn’t ask for more-especially with a demanding customer like me! Thank you all.
1 mai 2023
Avis spontané
Réponse de Neptune - York
Good Morning Mrs Williams
Thank you so much for taking the time to leave such a wonderful review. Thank you for the 5 stars and comments. Holly is delighted as we all are to hear that you are happy with your new kitchen and your experience with the York Store.
Look forward to seeing you in store again soon.
Kindest Regards
Audra
Excellent Service.
The furniture we wanted was in stock so enabled prompt delivery. The process of arranging delivery was via phone and conformation email and was straight forward. The delivery drivers unpacked the product, placed it in the room we wanted it and took all packaging away. There were very friendly and efficient.
14 juillet 2023
Réponse de Neptune - York
Dear Mr Haley
Thank you for leaving a review and for the 5 stars. Good to hear your delivery went smoothly and you were happy with the process. I will pass on your comments to our delivery team.
Kindest Regards
Audra
Excellent all round
Excellent service and help from in store to delivery. Love my new furniture.
10 juillet 2023
Réponse de Neptune - York
Good Morning Karen
Thank you for your comments and 5 stars. happy to hear you are loving your new furniture.
Kindest Regards
Audra
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