Next Generation Home Improvements Avis 

Where shall I start?
I left a bad review 3/4 years ago on Google reviews, starting with the fact it all started with a cold call asking if we wanted a quote for a resin drive, which we did! I dislike cold callers, and the whole experience just confirmed why!
Unbelievably, at the beginning of February, I received another cold call from the same company! To say I was surprised is an understatement... but, rather than reminding them we had a bad experience previously, I thought I'd go along with it, explaining to my husband that I wanted to see how far they would go.
I arranged for a meeting on 4th February, at a time I knew myself and my husband were in, so it wouldn't matter if they didn't show up, as they hadn't the first time.
As it happens, a friendly, jolly guy DID turn up, a few minutes late, but I would never hold that against anyone!
I explained we only wanted a rough quote, as we were getting a few, to compare and discuss.

We endured an hour and a half of a PowerPoint presentation, over-explaining every point. The guy was very pleasant, but it was far too long.
We were advised how much better this company is than anyone else, using quality materials and performing the work themselves, rather than using contractors, as others do!
I reminded him we just wanted a quote, and just for the top, as we had an extremely solid concrete drive, which he checked and agreed was perfect for a base.
Here's where everything became really unbelievable!!!!
Our *tiny* drive was measured.....

*84* sq. meters?!?!

(It only fits one car on and peters off into almost a point, almost triangular, and has been measured at 29 sq. meters by 3 other companies!)

We explained that we have a huge area at the back, which has recently been decked, and that is only *81* sq. meters! The NG guy wasn't interested in looking at that.

Plenty more stories, and some very rough scribbling later, I was advised the cost would be just over *£25000* !!

I suggested our drive and the price were both totally unrealistic, and was told "I'd be surprised" drives often look smaller than they actually are...
Surprised, alright!
Unbelievable!
I was advised there would be another few thousand on top if we HAD needed the concrete base!
I was definitely suspecting he had been sent to take the proverbial, due to my having left a bad review previously!
I was asked what I expected to pay, which is about £3000 to £4000.
He told me this couldn't be done by any reputable company, but that his company would call in a couple of days to discuss and may possibly be able to knock £1000 off.
He left!!
*No call* was ever received, so I couldn't discuss any of this with the company!!

There are plenty of other reviews like mine!

We now have a quote of *£3200* from an extremely reputable and pleasant company, who will create a beautiful covering for our *29* sq. meter drive!!!!!

How can a measurement be given of 84 instead of 29????
And what would a quote for 29 sq. meters actually be??

UPDATE- a day later-
In reply to the owners comments, it WAS a like for like quote, we HAVE a concrete base, the guy quoted for a topping only. He measured our 29sq m drive as 84 sq m. How is that even possible??? Then gave us an extortionate price!

The work was carried out within the expected timescale, given the weather-dependent nature of the work. The site was generally left tidy before the operatives left. The finished driveway appears to be of a high quality, and the operatives were always courteous and kept us informed of progress.

We had a quote for a resin driveway from this company and it was a terrible experience overall!
I’d advised 3 people (door to door salesman, person that called to book in the quote, and the salesman who arrived to quote on the day) that we’d already had a quote for a tarmac drive, and although I was already sold on the benefits and look of resin from my own knowledge, I wanted something cost effective to tidy up our driveway as this isn’t our forever home. I’d made it clear that I knew resin was a more expensive option, so if it was going to be massively more expensive then I wasn’t interested. They persisted in arranging an appointment, and then spent over 90 minutes in my home talking through an unnecessary level of detail (I really didn’t need to see pictures of your offices!), when I was expecting about a 15 minute appointment for a rough quote based on sizing etc. They then use very pushy sales tactics and offer discounts that have to be accepted on the day and are only offered if you agree to a marketing package which includes leaving a review.
My biggest gripe is that they’re quoting severely over market rate and pushing to make a decision on the spot so you can’t do your own research for fear of missing out on the discount. Thankfully both figures were so outrageous (£39k or £32k if we took the discount and agreed on the spot) that there was no decision for us. For reference we’d had tarmac quoted at £7,750 for the same space, which we’d told the salesman before he spent over 90 minutes in our home.
I have no doubt that they are offering a good product, and the man that came to do the quote was friendly and left as soon as we said no. My bad experience was due to completely wasting our time, the pushy sales tactics and wildly over market rate quote.
I hope by leaving this review it will help others understand the time commitment involved in a quote, and help them to not fall for the sales tactics but instead spend time researching other options and getting comparable quotes.

The wet weather delayed our drive resurfacing but Next Generation kept in touch throughout the wait. The staff were courteous throughout and very professional.
The resin drive was laid by Jack who was meticulous in his work, like an artist. He was assisted by Alfie.
We are very happy with our new drive and would recommend Next Generation for home improvements.

In October 25 we had a resin driveway done. We were really pleased with the end result. The Groundworkers were extremely helpful. I had a sight problem and they went out of their way to help me leave and enter the house, making sure nothing was there for me to trip over. we would highly recommend them.

Had a new resin driveway and everything went as smoothly as the sales team said it would. The drive looks great. Is easy to keep looking good.
All contactors were polite and professional.
Thankyou.

Excellent resin drive, we were kept informed on what was happening and would be happy to recommend Next Generation.

All the staff from office, sales and installers were very helpful polite and respectful at all times. They cleaned up properly after each stage of the installation. Very pleased with everyone who we dealt with. Excellent job all round even though the weather was against us and caused several delays but completely out of their control.

Excellent service from initial meeting through to fitting of my front door, I would highly recommend Next Generation Home Improvements.

Quality bound resin driveway install.
The communication of Next Generation is always polite, courteous and every stage is explained fully and timely.
Everyone involved, from initial enquiry to after sales care are keen to ensure everything runs smoothly. The fitters are on time, polite, neat and tidy and do a great job. The driveway finish is impeccable and really stands out!

Very good communication from start to finish. The workers on the days they were there were very polite and respectful to us and our neighbours. We will be using them again.

Very customer focussed from the start to the completion of the journey. No pressure, no hassle. All of their staff (from the guy who dropped off a leaflet, to the teams who completed the work, to the people in the office) have been fabulous, friendly and helpful. I’d have them back in a heartbeat for any other work that I need to have complete.

Good experience in respect of management of job, communication and quality of work great.

The driveway looks really great now, and nice and level. The team of 'lads' that did all the work, were very polite and friendly. They understood any worries or little alterations that needed putting right.
There was some mess left on the road after the machines had been taken away, but it was just a case of going round with a yardbrush to clear it up.
Overall, very pleased with final product, and recommended Next Generation Home Improvements.

Great experience from start to finish, polite salesman wasn't pushy at all. Installers were great and cleaned up after themselves with a comprehensive lesson on operation and safety features.

Excellent products
I had a resin drive,a garage door and an Aluminium gate,I am pleased with all three,these were carried out as three separate jobs between August and December 2025
All the teams, both on site and in the office are friendly and efficient

Very professional. Kept us updated throughout the process. Very pleased with our new resin driveway. Thank you.

Still waiting...for acknowledgment from company

These guys were very knowledgeable regarding the product. Installation was quick and painless. My patio looks good - really happy with it. Yes, it's pricey, but it looks great when its down.

Excellent service from Next Generation who kept me advised throughout the whole process. The technicians were clearly very experienced and I am really pleased with the outcome. I would certainly recommend the company to anyone considering the installation of resin aggregate.