I had to place two separate orders for the same item, so this is my second review for it. Fortunately, even though I could only order two at a time and it first appeared out of stock after, the issue... Voir plus
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Lisez les avis des autres
Easy to follow process throughout. Great care was taken with something so precious. Updated throughout. Beautiful end product that was delivered with care and respect.
My beautiful fur baby passed and I wanted something made that I could have with me at all times. I originally order a ring with black resin and his ashes underneath. I then contacted Nicky Robin to se... Voir plus
My daughter wanted something special for her 21st and had always wanted a piece of jewellery with her Nanny’s ashes. We have spent years trying to find the right piece and more importantly the... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Nicky Robin design a range of beautiful memorial jewellery, including cremation ashes jewellery specially crafted to preserve a loved ones ashes. We are also able to create jewellery in remembrance of a beloved pet and incorporate hair and fur into our jewellery pieces too. Based in the UK, we design and manufacture our pieces to your specifications.
Coordonnées de contact
Dovenby Fold, WN2 2PS, Wigan, Royaume-Uni
- enquiries@nickyrobin.co.uk
- www.nickyrobin.co.uk
4,8
Excellent
271 avis
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A répondu à 100 % de ses avis négatifs
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Good communication from Nicky robin a…
Good communication from Nicky robin a very professional and compassionate service. I purchased a necklace made with my Dear Mum's ashes in which im absolutely delighted with and arrived back to me in a very touching manner so beautifully packed. I highly recommend Nicky Robin jewelers.
15 mai 2026
Réponse de Nicky Robin Memorial Jewellery
Thank you so much for sharing your experience with us Claire. We are truly touched by your kind words. We know how deeply personal and significant memorial jewellery is, so knowing your Mum's necklace brought you comfort and arrived beautifully packed means everything to us. It was an absolute privilege to provide a compassionate service for you during this time. Thank you for your high recommendation.
Great communication throughout the…
Great communication throughout the service from Nicky Robin, I ordered a heart shaped necklace which I had my Dear Mum's ashes put in and I'm absolutely delighted with the necklace its given me great comfort having my Mum with me always. The service this jewelers give and the prevention of the item was first class. I highly recommend them.
11 mai 2026
Avis spontané
Réponse de Nicky Robin Memorial Jewellery
Hi Claire, Thank you so much for taking the time to share such a beautiful review. We are incredibly touched to hear that your heart memorial necklace is bringing you comfort and keeping your dear Mum close to your heart. It was an absolute privilege to create this special memorial piece for you. Thank you for your kind words about our communication and presentation knowing we provided a first class service during such a meaningful process means the world to our team. Warmest wishes.
I was unable to have ashes inserted as…
I was unable to have ashes inserted as the casket was sealed and I didn’t want to damage it but the charm was pretty and I know what it means.
27 avril 2026
Réponse de Nicky Robin Memorial Jewellery
Thank you so much Jacqui for sharing your heart with us, and for choosing our memorial jewellery to honour your loved one. We completely understand and respect your decision to keep the casket undisturbed; your peace of mind is what matters most. A remembrance piece does not need to hold physical ashes to be deeply powerful, as the true connection lives in the love and memories you carry. We are so glad your beautiful charm brings you comfort, and we are deeply grateful for your trust.
Réponse de Nicky Robin Memorial Jewellery
Thank you very much Derek. We really appreciate your kind review and it is so heartwarming that we have provided an excellent service and product for you.
So pleased with the necklace
So pleased with the necklace, it was lovely. Very pleased with the service.
27 avril 2026
Réponse de Nicky Robin Memorial Jewellery
Thank you so much for taking time to leave us a review. That is lovely to read that you are happy with your necklace and pleased with the service you had received from us.
Lovely necklace
Lovely necklace but find the ends of the necklace quite hard to attach as theres not a loop big enough, partner finds it really difficult to get the necklace on due to this.
Would help if the end had an attachment.
16 mars 2026
Avis spontané
Réponse de Nicky Robin Memorial Jewellery
Thank you for your review and feedback. We are happy to hear that you love your necklace. With this specific memorial necklace, we selected a link chain to ensure it fits securely through the pendant bail. We understand that a larger end loop is the standard for ease, but to ensure the pendant remains removable and safe, we've utilised a chain that can be fastened via the existing links. At Nicky Robin, we are always looking to improve and we are currently researching ways to adjust this pendant bail type to accommodate a larger fastening without compromising the design.
We would like to thank you again for providing us feedback.
beautiful mementoes
The whole experience was efficient and we were kept informed at each stage until the jewellery arrived.
16 mars 2026
Réponse de Nicky Robin Memorial Jewellery
Thank you so much for your kind feedback.
We know how important it is to feel reassured when waiting for such a special piece of memorial jewellery, so we make it our priority to keep you updated at every stage.
We’re so glad you found the process efficient.
Warmest regards
Nicky Robin Memorial Jewellery
Absolutely fantastic service from Nicky…
Absolutely fantastic service from Nicky Robin. I’m so overwhelmed with the ring I received with my dogs ashes inside. Beautiful quality and they kept me informed throughout the process. Would highly recommend to anyone looking for a memorial keepsake. Thank you so much. ⭐️⭐️⭐️⭐️⭐️
12 mars 2026
Avis spontané
Réponse de Nicky Robin Memorial Jewellery
Thank you so much for your kind words. We are honoured to have created this dog ashes ring for you. At Nicky Robin, we know how much these pieces mean, so we make it a priority to keep you updated throughout the entire memorial jewellery process. We’re so glad you’re happy with the quality and the service. Knowing that your pet memorial keepsake brings you comfort means the world to us. Thank you for the high recommendation.
Amazing defiantly will be repurchasing !!
Amazing defiantly would buy again and recommend to friends and family !! I Ordered the sunflower memorial ashes necklace following my grandmother passing as it was her favourite flower. The necklace is exactly as described and its great quality , the customer service was 10/10 and the shipment process was clear and easy to follow. I felt assured and updated throughout the entire process which was important to me given the nature of the order.
29 mars 2026
Avis spontané
Réponse de Nicky Robin Memorial Jewellery
Thank you so much for your kind recommendation. We are so pleased we could create this Sunflower memorial ashes necklace in memory of your grandmother. It is wonderful to hear that the design was the perfect tribute to her favourite flower. At Nicky Robin, we know how much peace of mind matters when sending cremation ashes, so we make sure our delivery process is clear and supportive every step of the way. We’re glad you felt updated and assured throughout. Thank you for sharing your experience with us.
WOULD RECOMMEND TO EVERYONE
Professional and compassionate service for something so sentimental. Would absolutely recommend to everyone!
The team at Nicky Robin were so understanding and the pendant I’d ordered was beautiful, exactly how I wanted it, gorgeous colour and quality.
Customer service was fantastic, clear communication and easy to get in touch with for any queries I had - the team were so accommodating, I can’t thank them enough!
14 février 2026
Avis spontané
Réponse de Nicky Robin Memorial Jewellery
Thank you so much for your lovely review. We feel truly honoured that you chose us to create such a sentimental ashes pendant for you.
As a UK based memorial jewellery specialist, we pride ourselves on providing a compassionate and professional service. We are so glad you found our team understanding and that the quality and colour of your jewellery were exactly what you hoped for.
Knowing that our customer service made this difficult time a little easier means the world to us.
Thank you for recommending our memorial keepsakes to others.
Warmest regards
The Nicky Robin Memorial Jewellery Team
DO NOT BUY THEY LOSE ASHES
Honestly do not use lost my dogs ashes and fur the fur is irreplaceable as we didnt have much fur so thats gone when I complained and stated it will reflect in there review on their website they refunded me so I cant review on their website but they have no control over on here DO NOT BUY they have 0 respect and if I didnt contact them god knows how long it would of been before I found out they lost my dogs ashes and fur
They have tried flagging my review saying it is false how hilarious I have evidence of you ignoring to help the situation and the just refunding me
And leaving that comment but doing nothing to help its shameful 😔
27 mars 2026
Avis spontané
Réponse de Nicky Robin Memorial Jewellery
At Nicky Robin, we understand the deeply sensitive nature of memorial jewellery. This is why every customer is provided with a free inclusions pack containing clear, bolded instructions recommending a tracked postal service for the security of their loved ones and pets ashes or hair.
When these safety instructions are not followed for example, if items are posted without the correct postage, or no postage, it unfortunately leads to surcharges and significant delays, even loss within the Royal Mail system. In such instances, we frequently go above and beyond our standard duties, including contacting Royal Mail on a customer’s behalf or even offering to cover unpaid surcharges ourselves to ensure the safe arrival of these precious items.
While we are always here to support our customers through their journey of grief with empathy and patience, we must maintain a zero tolerance policy regarding harassment, profanity, or slurs directed at our team. To protect our staff, any such behaviour results in the immediate cancellation and full refund of an order.
We remain committed to providing a respectful, secure service for all our customers and their loved ones.
Have had 3 pieces of jewellery I ring 2…
Have had 3 pieces of jewellery I ring 2 earrings all beautiful and really pleased quick and easy to order and receive
9 février 2026
Réponse de Nicky Robin Memorial Jewellery
Thank you so much for coming back to us for three of your pieces. It was a real privilege to make your memorial ring and ashes earrings for you.
We’re so glad you found the online ordering process easy and that you’re happy with how quickly everything arrived.
Knowing you love the quality of your handcrafted memorial jewellery truly makes our day.
Warmest regards
Nicky Robin Memorial Jewellery
Beautiful jewellery
Beautiful jewellery, great service. I ordered a necklace containing my parents ashes. The whole process was very simple and the necklace arrived beautifully packaged. I’m delighted!
16 février 2026
Réponse de Nicky Robin Memorial Jewellery
Thank you so much for your kind review. We’re so pleased you’re happy with your ashes necklace and that it arrived safely and beautifully packaged.
It was a privilege to create such a special piece in memory of your parents. We know how important the ordering process is when it comes to memorial jewellery, so we’re glad you found it simple and straightforward.
Warmest regards
Nicky Robin Memorial Jewellery
Extremely happy
Great communication, quick delivery and clear instruction.
Extremely happy with the item, it was everything i wanted and very high quality.
Would highly recommend
19 février 2026
Avis spontané
Réponse de Nicky Robin Memorial Jewellery
Hi Stuart, Thank you so much for your kind words and trusting us to create your beautiful memorial jewellery for you. I know how important it is to have a meaningful keepsake to keep your loved one close to your heart. We take great pride in ensuring every piece of ashes jewellery is crafted with the highest quality and care. Thank you for your recommendation; it means the world to us.
I had a request for them to do it…
I had a request for them to do it really quick and they worked miracles to get it done even earlier the necklace is beautiful I couldn't ask for any better service im so happy 💗
19 février 2026
Avis spontané
Réponse de Nicky Robin Memorial Jewellery
Hi Janice, Thank you so much for your lovely review. We truly understood the importance of getting your memorial necklace to you as quickly as possible, and we are so glad we could get it delivered even earlier than expected. Creating high-quality handcrafted keepsakes that bring comfort is at the heart of what we do. We are incredibly grateful for your trust in our memorial jewellery services and are delighted that you are so happy with the finished piece.
Réponse de Nicky Robin Memorial Jewellery
Hi Kim, We’re so glad you're happy with your purchase. We pride ourselves on providing a prompt service for all our memorial items, ensuring a fast delivery without ever compromising on the quality of the product. It means a lot to our team to know we’ve met your expectations. Thank you for your kind feedback.
Réponse de Nicky Robin Memorial Jewellery
Thank you Sally. We are happy to read that you loved your memorial piece and were kept informed throughout the whole process.
Highly recommended!!
Highly recommended if you are wanting something super special through a lovely company that are great at communication and handle each order with care and consideration. My necklace is absolutely beautiful and have had so many compliments on it!!
10 février 2026
Avis spontané
Réponse de Nicky Robin Memorial Jewellery
Thank you so much for your kind words Nicola. We are so glad we could create such a special memorial necklace for you. We know how much these keepsakes mean, which is why we prioritise clear communication and handle every piece of ashes jewellery with the personal care and consideration it deserves. It’s wonderful to hear that your necklace has been so well received and admired. Thank you for choosing us to help keep your memories close.
Bear love
Great communicated throughout , I pick the glass bear as my boyfriend loves bears and I’ve had his mums ashes put in them . Absolutely beautiful , cried when I opened it
Can’t wait to see his face when he opens the gift .
I would highly recommend your company and would definitely 100 % use Nicky Robin Memorials to anyone
One happy customer
9 janvier 2026
Réponse de Nicky Robin Memorial Jewellery
Thank you so much for your lovely review Tina. We are so glad to hear that you were pleased with the communication throughout the process. The glass bear is such a unique and thoughtful choice, especially knowing how much they mean to your boyfriend. We understand how emotional it is to receive memorial jewellery and keepsakes, and it means the world to us that you felt that connection when you opened it. Thank you for choosing us to help keep his mum’s memory close, we really hope he loves his special gift.
Customer Service was brilliant
Customer Service was brilliant. They were so helpful and replied to my emails very quickly. I had missed the Christmas deadline but with a few tweaks were able to do my jewellery and get it back to me in time for Christmas.
The necklace was beautiful and I would definitely recommend to anybody to use this company.
8 décembre 2025
Avis spontané
Réponse de Nicky Robin Memorial Jewellery
Thank you so much for this lovely review, and for recommending us. We know how incredibly important Christmas deadlines are for family remembrance pieces, so we were absolutely delighted to make those quick tweaks and get your beautiful memorial necklace back to you in time. Providing helpful, fast customer care is always our priority, and knowing your necklace brought comfort makes our work truly rewarding.
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