Nimax Theatres Avis 

I wish I didn’t have to write such a bad review. But the customer service I received on the phone to a young lady was appalling.

I was due to watch the Get Up Stand Up show tomorrow 15/11 as a present for my dad’s 60th birthday.

Unfortunately, he fell unwell this morning and I rang up to see if we could reschedule. I understand that the policy is >48 h but of course we would not have expected him to fall sick the day after his bday and the day before the event.

I emailed and contacted the customer services line to be met with a very rude, facety girl who gave zero care or compassion and did not try to help in any way.

When I asked if we could reschedule the answer was no. When I asked if I could speak to someone senior - no. This girl was truly savage. Wish I took her name tbh.

Baring in mind, the train company and restaurant I had also booked also had policies to not to refund any payment due to the time, they were more than happy to help when I spoke to them. Which I was very grateful for.

Overall really disappointing experience as we were really looking forward to this and now have lost nearly £200 which is not what you need in this cost of living crisis.

Customer service agent had no empathy or understanding and was extremely unhelpful and talked to me like i was stupid. Also, the information you receive via email of when to contact customer service is incorrect and not supported by customer services.

Read the poor reviews and had to give my experience as I doubt many people bother if they have a good one. Booked tickets for Harry Potter and The Cursed Child totally messed it up my fault, emailed on a weekend to explain and ask for amendments to be done. Received email back advising Mon-Fri high volumes of emails may take a few days. Received email from Aidan later in week confirming he had sorted all out for me, so I am very pleased with customer service I received.

3 of us booked to see bob marley but we then suffered a loss and tickets had to be changed etc...all well until i went to log in and ticket was for wrong day wrong time wrong seats, it was a saturday so i rang up and was told no exchanges given over the weekend, so i had to purchase another ticket and was told id recieve a refund if i called back monday as the circumstances of the first changes were heartbreaking ones, this has been since the 10th of sept and no refund no exchange just passing the buck between quay tickets and nimax, id of even seen the show again if thats what was offered but no, no responses,no return phone calls, just blag blag blag, shame on you for causing such a problem for a customer when the mistakes are on you and your no exchange at weekend, i will keep on calling and pestering until i have too

Awful customer service. Tested positive for Covid the day before the performance, requested an exchange by email and over the phone and refused because we were within 48 hour exchange period. Nomad Theatres website advises that you don’t attend if you have Covid, but customer service representative denied this on the phone. I’ll never book with them again. Dreadful.

I tested positive for covid 4 hours before the show on Saturday. So responsibly didn't go.
Nimax who look after bookings in Ldon Theatre have 48 cancellation policy.? When I said there was no way of contacting them, Nimax said unlucky I should have still GONE. No chance of rescheduling me despite them not being contactable Saturday before the show

Really poor customer service, lacking any type of empathy and customer care, in it for the quick buck and has an unrealistic view on how things should work with theatre and entertainment venues in this modern age.

Polly was less than helpful and abrupt to deal with, and will avoid them where I can for future shows. Really shoddy.

Please book through another means, todaytix are much more amenable for unforeseen circumstances.

Nimax are awful

Customer services very helpful in particular Rosie. A situation arose which took a little understanding and compassion before the pre-booked event in 1 weeks time and rather than stick to the terms and conditions to which they were well within their rights they sorted the situation out. Wouldn't hesitate to book with Nimax Theaters again. Easy and simple from start to finish.

It would have beem 5 stars but teach you staff members to be polite and patient with customers.

Audience members are positive amosphere to be entertained and need guidancd. I was interested i purchasing a booklet but wasn't spoken to like a human being.

A staff member asked me to repeat 3 X as if I wasn't speaking English. One women and men were mocking me as I worked away after asking ice cream price. Incredibly rude and made me feel uncomfortable. I also think a women outside was responding poorly to people of colour.

Nimax Theatres have awful customer service I went to purchase tickets at 8am this morning and it said the tickets were £80, put the card details in and clicked pay then it said my basket had expired even though I had 10 mins left to check out.
Went back to add the tickets back to my basket to try again and they had increased the price by £20! So basically if you show your interested in the tickets they will just raise the price which is disgusting.

Tried to call customer service was on hold for 32 mins before they then hung up on me so then called the booking line to get through to a rude agent called Megan who said basically the price has gone up tough.

Booked Harry Potter tickets. I had COVID so out of respect as you should filled out form to reschedule now not allowed tickets due to tech clitch, no new date email received. So basically stolen £200. No help no customer service or compassion for world wide pandemic situation. DO NOT USE THIS COMPANY !!!!

I don't understand why our high end theatres in the capital of the country are using these wacky, childish rubbish companies!!! And they continously get away with a rubbish job of selling tickets! Conning peope out of they hard earnt money! I think it's about time the theatres step up and take responsibility! Start boycotting or whatever would help to stop using the cheap and crappy services

Customer Services seem non existent. Have a question on check in link that doesn't work . No way to get clarity on it at all via mail or tel no given .Still waiting on tickets for show on Sunday.
Hopeless.
Avoid booking through them.

As a NHS worker I had my first day off in 10 days and went to the west end to see Get Up Stand Up, the Bob Marley show.

Totally ruined by over zealous staff constantly running up and down the aisle trying to stop people taking a photo.

Constantly shining torches in peoples faces trying to stop people taking a photo

Constantly opening the doors to the stairs where the light would distract you, so they could go down to the level below, to stop people taking a photo

Constantly walking in and out of the bar doors and chatting away to themselves disturbing paying customers

People go for a good time. Some may want a photo as a memento. What’s the big deal

The last time I will ever visit the Lyric theatre west End. Night absolutely ruined. Thanks a bunch

Don't buy tickets from this theatre group. They will alter the date of the show and take forever getting you alternative tickets. Then when you do get the replacement tickets and you show up with a bag with some food in it (which you've just bought to take home and are not going to eat in the theatre) they won't let you in. No apology, no refund, no nothing.

Shocking service, booked The Play that Goes Wrong to Duchess Theatre direct. On the day of the performance (March 13, I suffered an accident. Sent email to the box office called them several times to rearrange the visit. Sill no contact and the number given has no answer. They just took the money straight away.
Quite frankly an embarrassing service from this company.

The customer service from Poppy by email is nothing short of exceptional. A fantastic ambassador for the company both in the speed of response, support and outcome so thank you. Possibly the best all round service experienced from any company so thank you

Due to the weather disruption, we were sent an email saying we could change, but could take up to 5 days for a response.
We completed the form and submitted three different days. Within an hour we received alternative tickets on a chosen date and good seats in same row as originally booked.
Was great service.

Just save yourself disappointment and don’t book with them.
Shockingly ignorant customer service….their policy seems to be that if they ignore you long enough you’ll give up and go away. It’s a joke they do a show called get up stand up…..stand up for your rights, not with Nimax 😂😂😂
Absolutely ruined our family Christmas get together, no Covid contingency plan, hundreds of pounds wasted in travel to be handed a note from an ignorant thug who apparently couldn’t talk telling us the show was cancelled….on the door.
Was then told I had been emailed ( I had at 7 pm when we were at the door), some of our party had travelled 3-4 hours to London, we’d used our previous A/L, I for one worked in domestic abuse through lockdown and work as an NHS midwife…..it’s bad enough we’re treated abysmally by the government let alone getting such shocking service when we actually pay for it. I was bluntly told I should have read the terms and conditions.
Thanks !! I hope you lot at Nimax weren’t one of the doorstep clappers for the NHS. What I need is a break ! A lunch break would be nice. But to pay for a break and a theatre trip to see my daughters and family and to be treated like poo just beggars belief.
Save yourself the indignity of being ripped of and laughed at by this company.

WE had tickets to a show that was cancelled so we bought tickets last minute to another show. Second show cancelled as we were queuing to get into the theatre. No refunds after 2 weeks. no answer to numerous emails - they auto apologise but are very busy. No one to talk on the phone. Easy way to make money and rip off supporters of the arts - dont buy tickets through them unless you are planning on donating money rather than seeing a show. Cancellations happen but covid has become an excuse to just rip the audience off it seems.