Brilliant team my employer has been using Northgate for years every time we go to pick up or drop off due to breakdown they always have something available for us. Happy team and always good having a... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissement12a Peterseat Park, Altens, AB12 3HT Aberdeen, Aberdeenshire, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Excellent service from NorthGate as always. I had a courtesy van dropped off as my own vehicle was off the road, The lady that dropped it off was very accommodating. She answered all my questions whic... Voir plus
L'entreprise a répondu
I have a long-term rental agreement on a van with Northgate. Unfortunately, at only a few weeks old, the vehicle was involved in a road traffic collision which resulted in total loss. Being an integr... Voir plus
L'entreprise a répondu
Just want to give a shout out to Jen for coming to my rescue when needed to hire car at short notice due to my original travel plans cancelled and was in a panic how to get to my destination. Great cu... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Informations provenant de diverses sources externes
With over 50,000 vehicles and 50 branches nationwide, Northgate has grown to become the UK's largest B2B light commercial vehicle rental provider. Our mission is to give businesses the reliable vans they need with minimum fuss. This is backed up by a high-quality maintenance programme and 24/7 breakdown cover on all our vehicles, as well as our investment in our own state of the art workshops. Call us today on 0330 042 0790 for more information or visit our website www.northgatevehiclehire.co.uk
Northgate Vehicle Hire
Écrit par l'entreprise
- Whether you need one or 1000+ business vans, our hire options and fleet management services can be tailored to your needs.
- We can do more than just providing the vehicles your business needs. Our growing range of fleet management services can help you reduce costs, improve operating efficiencies, and meet your legal and duty of care obligations. Existing customers can hire more than just vans from Northgate with HGVs, minibuses, cars, 4x4s and luxury cars available at very competitive prices.
Coordonnées de contact
12a Peterseat Park, Altens, AB12 3HT, Aberdeen, Aberdeenshire, Royaume-Uni
- 01224 216540
4,7
Excellent
31 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 96 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Brilliant team
Brilliant team my employer has been using Northgate for years every time we go to pick up or drop off due to breakdown they always have something available for us. Happy team and always good having a chat even when we wait for the tuk tuk because our van broke down.
20 août 2026
Avis spontané
Réponse de Northgate Vehicle Hire - Aberdeen
Hi Daniel, thank you for your review!
We're delighted to hear such positive feedback about the team. It's great to know that whenever you've needed us, whether for a vehicle collection, drop-off, or following a breakdown, we've been able to keep you on the road with a replacement vehicle. 🌟
We're especially pleased that our team's friendly attitude and willingness to have a chat have made a difference to your experience. Even when dealing with the inconvenience of a breakdown, we always aim to make things as easy and enjoyable as possible.
Thank you for your employer's continued loyalty over the years and for taking the time to share your kind words. We truly appreciate your support and look forward to seeing you again soon. 🙌
Take care,
Emma
Absolutely amazing staff
Absolutely amazing staff, always happy and helpful! And good coffee :)
16 juillet 2026
Avis spontané
Réponse de Northgate Vehicle Hire - Aberdeen
Hi Jakub, thank you so much for your fantastic review!
We're delighted to hear that our team made such a positive impression with their friendly and helpful service.
And we're especially pleased to know you enjoyed the coffee too! It's the little touches that help make your visit even better.
We really appreciate your support and look forward to welcoming you back again soon.
Take care,
Imogen
Excellent service from NorthGate as…
Excellent service from NorthGate as always. I had a courtesy van dropped off as my own vehicle was off the road, The lady that dropped it off was very accommodating. She answered all my questions which put me at ease as it was a larger vehicle than I am used to. I would recommend NorthGate to any company looking for vehicles
7 juillet 2026
Avis spontané
Réponse de Northgate Vehicle Hire - Aberdeen
Hi Morgan, thank you for your fantastic review!
We're so pleased to hear you had another excellent experience with us.
It's great to know that our team made the handover of your courtesy van as smooth and reassuring as possible. We're especially pleased that all your questions were answered and that you felt confident driving a larger vehicle.
Thank you for your recommendation and for your continued trust in Northgate. We really appreciate your support and look forward to helping you again whenever you need us.
Take care,
Imogen
Excellent service from Northgate- first…
Excellent service from Northgate- first class. Grant the driver was polite, courteous and showed me around the van. Couldn’t have been more helpful.
1 juillet 2026
Avis spontané
Réponse de Northgate Vehicle Hire - Aberdeen
Hi Carole, thank you for your fantastic review!
We're delighted to hear you received first-class service from Northgate. It's great to know that Grant provided such polite, courteous, and helpful service, taking the time to show you around the van and ensure everything was clear. We'll be sure to pass your kind words on to Grant—he'll really appreciate the recognition.
Thank you for your support, and we look forward to helping you again in the future!
Take care,
Imogen
Jen was fantastic
Jen was fantastic. Wonderful service by all the Aberdeen team but Jen stood out with her hilarious personality. Thanks again
7 avril 2026
Avis spontané
Réponse de Northgate Vehicle Hire - Aberdeen
Hi Suzanne, thank you so much for your lovely review!
We're delighted to hear that you had such a positive experience with our Aberdeen team. It's especially great to know that Jen made such a memorable impression with her fantastic service and brilliant sense of humour – we'll be sure to pass your kind words on to her, as we know they'll make her day!
Thank you again for your feedback and for choosing Northgate. We look forward to welcoming you back in the future.
Take care,
Imogen
Really good service from jake and jeff
Really good service from jake and jeff
27 novembre 2025
Avis spontané
Réponse de Northgate Vehicle Hire - Aberdeen
Hi Raul, thank you for your wonderful review!
We're so glad to hear that Jake and Jeff provided really good service. We’ll make sure they see your kind words — it will mean a lot to them.
If there’s anything else you need, we’re always here to help!
Take care,
Imogen
Fantastic customer service
Very helpful, efficient and professional service from Pauline Duncanson and Marque Laing at the Aberdeen branch
31 octobre 2025
Avis spontané
Réponse de Northgate Vehicle Hire - Aberdeen
Hi Laura, thank you for taking the time to leave such a lovely review!
We’re really glad to hear that Tahmid, Amir, and Mustafa took great care of you and got everything sorted so quickly. It’s fantastic to know that your experience with us — and your Southern Housing vans — has always been positive.
We truly appreciate your continued trust and support!
Take care,
Imogen
Pauline and the team kept me well…
Pauline and the team kept me well informed throughout dealing with an issue I had with a fleet van.
21 août 2025
Avis spontané
Réponse de Northgate Vehicle Hire - Aberdeen
Hi Thomas, thank you so much for your kind review!
We're really glad to hear that Pauline and the team were able to keep you well informed and support you throughout the issue with your fleet van. We know how important it is to stay updated, especially when it comes to vehicle downtime, so we're happy we could help.
If there's anything else you ever need, please don’t hesitate to get in touch. We're always here to help!
Take care,
Imogen
Great service overall
Great service overall , rented multiple times from this place and always friendly service and very speedy. Would highly recommend
30 mai 2025
Avis spontané
Réponse de Northgate Vehicle Hire - Aberdeen
Hi Morgan, thank you so much for your kind words and continued trust in us!
We’re thrilled to hear you’ve had a great experience every time you’ve rented with us. Providing friendly and speedy service is what we strive for, and your recommendation means the world to us.
We look forward to helping you again soon!
Take care,
Imogen
Great service today
Great service today, usual efficient friendly service, thank you Northgate Aberdeen !
1 avril 2025
Avis spontané
Réponse de Northgate Vehicle Hire - Aberdeen
Thank you for your kind feedback!
We're delighted to hear that you received our usual friendly and efficient service.
We truly appreciate your support and look forward to welcoming you back to Northgate Aberdeen in the future!
Thank you for choosing Northgate.
Take Care,
Beth
Fantastic company to deal with…
Fantastic company to deal with extremely friendly staff and brilliant customer service, I would highly recommend this establishment for any van hire you need. Thanks Northgate!
10 mars 2025
Avis spontané
Réponse de Northgate Vehicle Hire - Aberdeen
Thank you so much for your kind words and recommendation!
We're thrilled to hear that you had a fantastic experience with us and that our team provided brilliant customer service. It's always our goal to make van hire as easy and friendly as possible.
We appreciate your support and look forward to assisting you again in the future.
Thanks for choosing Northgate! 🚐🙌
Take Care,
Beth
Great Customer service
Pauline is always very helpful, great customer service.
28 août 2024
Avis spontané
Réponse de Northgate Vehicle Hire - Aberdeen
Thank you for taking the time to leave Pauline at Aberdeen a 5* review. We are pleased to hear that you have had a positive experience.
Take care,
Laura
Great service
Can't thank Jen enough when in hiring the car for my holidays to Scotland. Very quick and easy. Thanks
21 juin 2024
Avis spontané
Réponse de Northgate Vehicle Hire - Aberdeen
Hi Hannah, Thank you so much for your 5 star review!
We are so pleased to hear that Jen was able to provide you with amazing customer service, which is what all of us here at Northgate take pride in the most so the team at Aberdeen will be thrilled to hear your feedback!
We hope you have an amazing holiday in Scotland and we look forward to working with you long into the future!
Take care,
Imogen
Just want to give a shout out to Jen…
Just want to give a shout out to Jen for coming to my rescue when needed to hire car at short notice due to my original travel plans cancelled and was in a panic how to get to my destination. Great customer service thanks again 👏
15 août 2024
Avis spontané
Réponse de Northgate Vehicle Hire - Aberdeen
Hi Suzanne, thank you so much for your 5 star review!
We are so thrilled to hear that Jen and the team at Aberdeen were able to assist your needs and providing you with a car for your travels. Its always a pleasure being able to help all of our customers when they are in need of a vehicle!
I can assure you that Jen and the team will be pleased to hear your feedback.
Take care,
Imogen
have hired a few vans /cars for company…northgate aberdeen
have hired a few vans /cars for company good service and looked after by pauline would recommend strongly
30 juillet 2024
Avis spontané
Réponse de Northgate Vehicle Hire - Aberdeen
Hi William, thank you so much for your 5 star review!
It is very pleasing to hear that you experienced excellent service from our amazing team at Aberdeen, we really value our customer's feedback and can assure you Pauline and the team at Aberdeen will be thrilled to hear your response.
We look forward to working with you long into the future.
Take care,
Imogen
I never normally write bad reviews as I…
I never normally write bad reviews as I know on occasion everyone can have an ‘off’ day. I however feel compelled to write this. I had the misfortune to be sent by my employer to collect a hire a from Norhgate Aberdeen branch. When I arrived at the rental reception I was initially ignored, not an issue as I know what it’s like to be busy. Eventually I was spoken to by one of the ‘Customer Service’ lady’s, on first impressions friendly looking older lady with grey hair. How wrong could I be about friendly!! The van I was to collect wasn’t ready and being up against the clock myself I dared to ask ‘how long it might take’. I can honestly say I’ve never been spoken to with such disrespect by anybody in a supposed ‘customer service’ role. I was barked at ‘it will be ready when it is, sit down in the hall’ and she stormed back to her desk and sat down. Maybe a bad day! Or by the smell of drink, a bad hangover!!
4 juillet 2024
Avis spontané
Réponse de Northgate Vehicle Hire - Aberdeen
We really appreciate the time you have took to bring this matter to our attention and it is really disappointing to hear of the service you have experienced when visiting one of our Depots.
To allow us to investigate this further for you, please can you email customer.services@northgate.co.uk with the registration of your vehicle and we can get this logged as a complaint for you.
Once again, we are sorry to hear of the issues raised, we do hope we can make this experience a more positive one for you.
Take Care,
Beth Kell
Réponse de Northgate Vehicle Hire - Aberdeen
Thank you for your 5* review, Jenni.
It is fantastic to see you had such a positive experience at our Aberdeen branch.
I am certain the team will be elated with your feedback.
Take Care,
Beth Kell
Réponse de Northgate Vehicle Hire - Aberdeen
Cal, that's wonderful to hear!
I'm so glad you had a positive experience at our Abeedeen branch and the excellent customer service met with your expectations.
We really appreciate you taking the time to leave us feedback.
We look forward to working with you long into the future.
Take Care,
Beth Kell
Customer Service
Good interaction and the overall service provided by Murray was second to none.
Was a pleasure to deal with and will definitely be in touch for any future business.
17 juin 2024
Avis spontané
Réponse de Northgate Vehicle Hire - Aberdeen
Ryan, It's fantastic to hear that you've had such positive experience with Murray at Northgate Aberdeen branch.
Its lovely to hear that his friendly and professional service, as well as willingness to go the extra mile has made your visit a pleasant experience.
We look forward to working with you long into the future.
Thank you for choosing Northgate.
Take Care,
Beth Kell
Excellent service from Northgate
Excellent service from Northgate. Nothing is too much hassle and I look forward to working with them in future.
4 juin 2024
Avis spontané
Réponse de Northgate Vehicle Hire - Aberdeen
Thank you for your wonderful review, Stephanie.
It is fantastic to see you had such a positive experience at our Aberdeen branch.
I am certain the team will be elated with your feedback.
Thank you for choosing Northgate, we look forward to working with you long into the future.
Take Care,
Beth Kell
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.