Kat was really amazing today and she made u feel like a friend and explained everything perfect 100per cent . I could not fault her service and kat works in Broxburn branch thanks Brian
L'entreprise a répondu
Établissement
Changer d'établissementEast Mains Industrial Estate, Clifton View, EH52 5NE Broxburn, West Lothian, GB
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Lisez les avis des autres
Desk was quick, effective and helpful. Technician gave a detailed timeline and kept within it.
L'entreprise a répondu
The company on my visit were very professional, understanding and the hospitality was excellent. They kept you in the loop at all times and were very wary of how long your stay was and tried there... Voir plus
L'entreprise a répondu
went to the Broxburn branch to get my brakes sorted on a company hired van and was really surprised that they got done straight away. The staff member was extremely helpful and really courteous. The w... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Informations provenant de diverses sources externes
With over 50,000 vehicles and 50 branches nationwide, Northgate has grown to become the UK's largest B2B light commercial vehicle rental provider. Our mission is to give businesses the reliable vans they need with minimum fuss. This is backed up by a high-quality maintenance programme and 24/7 breakdown cover on all our vehicles, as well as our investment in our own state of the art workshops. Call us today on 0330 042 0790 for more information or visit our website www.northgatevehiclehire.co.uk
Northgate Vehicle Hire
Écrit par l'entreprise
- Whether you need one or 1000+ business vans, our hire options and fleet management services can be tailored to your needs.
- We can do more than just providing the vehicles your business needs. Our growing range of fleet management services can help you reduce costs, improve operating efficiencies, and meet your legal and duty of care obligations. Existing customers can hire more than just vans from Northgate with HGVs, minibuses, cars, 4x4s and luxury cars available at very competitive prices.
Coordonnées de contact
East Mains Industrial Estate, Clifton View, EH52 5NE, Broxburn, West Lothian, Royaume-Uni
- 01506 858508
4,8
Excellent
50 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 96 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Today I couldn't get my bonnet to open i took it Broxburn and the mechanic Cammy was very helpful and resolved the issue within 30 mins. SUPERB JOB WELL DONE
I couldn't get my bonnet to open this morning and took it to Broxburn and the mechanic had the issue resolved within 30 mins. SUPERB JOB WELL DONE Cammy.
2 décembre 2023
Avis spontané
Réponse de Northgate Vehicle Hire - Broxburn
Thank you for leaving such lovely comments about the service you have received at the Broxburn branch.
Treating our customers with 5* service is our aim and i am delighted to see that Cammy did just that.
I am sure Cammy and the rest of the staff at the Broxburn branch will be thrilled to see such wonderful feedback.
If there is anything more we can help with, please feel free to contact us and we would be more than happy to help!
Take Care,
Beth Kell
Excellent customer service
Excellent service from Peter at broxburn when all out to get our van ready on day of hire even stayed late to get van to us . Our van was due MOT and service & was booked into Glasgow depot unfortunately Glasgow handed us a small van as replacement which after finding out our van was going to be for over a week we gave Peter a call who sourced us a large van n had us changed over within 24hours . We're now 3 weeks in with Glasgow and still don't have our van back thankfully we are still working due to Peter at broxburn . If your going to hire a vehicle from Northgate Peter & the boys at broxburn are the boys to go to will and have pulled all the stops out for us and nothing is ever a problem .
5 septembre 2023
Avis spontané
Réponse de Northgate Vehicle Hire - Broxburn
Thank you so much for taking the time to leave such an excellent review.
I understand your frustrations at only being given a small van, but due to the strain on the industry, we are stretched to the limit in providing replacement vehicles to our customers, so sometimes all our branches can provide is a smaller van just for the intentions of keeping you on the road.
I am thrilled however to see that Peter and the team at Broxburn have pulled out all the stops to get you a larger van, and I am certain that they will also be over the moon to see your positive feedback.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
Good Service
Hi. Just like to say a big thanks to Peter and Chris for the fantastic service they provided me after I had a problem with one of the hire vehicles, they went out of their way to fix my issue and issue me with a new vehicle- all in the space of 5 days. It made sure that business could continue for me with no issues.
Its good to know you have good people providing a great service, it's very much appreciated.
8 septembre 2023
Avis spontané
Réponse de Northgate Vehicle Hire - Broxburn
Hey Stephen,
That's wonderful to hear! It sounds like Peter and Chris provided you with excellent customer service and quickly resolved the issue with the hire vehicle.
It's always nice to hear about experiences like yours where dedicated individuals go the extra mile to assist customers.
We look forward to working with you long into the future.
Take care,
Laura Griffiths
Service above and beyond
Peter middle mass went above and beyond with great customer service and help to resolve my problem with a vehicle from another branch fast efficient service would definitely recommend the Broxburn branch
25 août 2023
Avis spontané
Réponse de Northgate Vehicle Hire - Broxburn
Thank you so much for taking the time to leave such a great review, Mark.
We always aim to get our customers back on the road as soon as possible, hassle-free. I am thrilled that Peter has demonstrated this and I am certain that he and the team at Broxburn will be over the moon to see your recommendation.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
Friendly, professional service!
I deal with Northgate quite frequently for our hire vans, We always get a friendly, helpful and professional service from the team at our local branch in Broxburn. Our delivery driver today was Colin Dunlop and as always he was smiling, friendly, very helpful.
It is a pleasure to deal with Northgate for our van requirements.
26 juin 2023
Avis spontané
Réponse de Northgate Vehicle Hire - Broxburn
This is really pleasing to hear, Helen.
Thanks so much for taking the time to leae such great feedback for our Broxburn team. Your customer is valued as always and we look forward to working with you long into the future.
Great Customer Service
Fantastic service from both Peter, Chris and their team in Broxburn, who obtained a replacement vehicle in record time and delivered it to my home address on Saturday after the branch was closed for the weekend!!!
Neil Humphries Kelsius
17 juin 2023
Avis spontané
Réponse de Northgate Vehicle Hire - Broxburn
Thank you so much for taking the time to leave such a positive review, Neil.
While it is always a nightmare when a vehicle breaks down, Northgate will always be here to assist you and get you back on the road as soon as possible. I am sure Peter, Chris and the rest of the time will be so pleased to see your comments.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
Van replacement
Peter & rest of the staff were very helpful & quick at getting me a suitable replacement vehicle.
8 juin 2023
Avis spontané
Réponse de Northgate Vehicle Hire - Broxburn
This is great to hear Jim, Especially given the current climate and vehicle shortages the entire motor industry is currently facing! Our teams always do their best to ensure our custo0mer are kept mobile.
We look forward to working with you long into the future, take care.
Laura
High Level of Customer Service.
High Level of Customer Service.
I have worked with Northgate in a couple of different business' now and each time they have been great. Nothing is ever a problem, in a world of scarce resources, particularly around vehicles, Stacey and the Broxburn team always find a solution for our business needs and continue to deliver on an ongoing basis. Backup support and the way in which they communicate with their customers outstrip other competitors I have worked with in the past by a country mile.
22 mai 2023
Avis spontané
Réponse de Northgate Vehicle Hire - Broxburn
Thank you so much for taking the time to leave such a tremendous review, Nathan.
Even in the face of such challenging times in the industry, we always aim to put our customers first and find the best possible solutions. I am extremely happy that Stacey and the team at Broxburn are providing this for you and am certain we will continue to do so. I am sure that they will all be over the moon at your feedback.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
Good experience throughout
Good experience throughout
With the world as it is and supply of new vehicle limited we fully appreciate the strain the rental market is under. We ordered a new Sprinter 317 with half rear tailift and were provided a lead in vehicle that allowed us to continue our daily operations. Build date for new van wasnt confirmed however as soon as an appropriate vehicle became available we were offered this and it was turned around for us very quickly. I kept asking for small additions throughout the process and this was never a problem, the team facilitated and made it happen. Much better company to work with than our previous lease supplier.
4 octobre 2022
Avis spontané
Réponse de Northgate Vehicle Hire - Broxburn
Thank you so much for taking the time to leave such a fantastic review, Nathan.
Putting our customers first, even under the current strain the industry is facing, is the very heart of what we do, and I am certain that the team at Broxburn will be delighted to see your constructive feedback.
If we can ever be of any further assistance, please don’t hesitate to get in touch and we will be more than happy to help.
Take care.
Simon Cort
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