I was dealing with a very nice , honest lady called Semande who kept me informed throughout the whole time fords had my truck due to some warrenty issues , she was an absolute star 🌟 also ducky sorte... Voir plus
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Pick up vechile after lots of repairs to flat bed great service by Tony and jesse
L'entreprise a répondu
My delivery was carried out by Ian he was smart and polite a good firm hand shake .He then went on to explain on the other services the company offers very thoroughly and not in a dull way overall a v... Voir plus
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Lara- wouldn’t ask her to fix my coffee machine but she does make a cracking cup of replacement coffee
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À propos de l'entreprise
Informations provenant de diverses sources externes
With over 50,000 vehicles and 50 branches nationwide, Northgate has grown to become the UK's largest B2B light commercial vehicle rental provider. Our mission is to give businesses the reliable vans they need with minimum fuss. This is backed up by a high-quality maintenance programme and 24/7 breakdown cover on all our vehicles, as well as our investment in our own state of the art workshops. Call us today on 0330 042 0790 for more information or visit our website www.northgatevehiclehire.co.uk
Northgate Vehicle Hire
Écrit par l'entreprise
- Whether you need one or 1000+ business vans, our hire options and fleet management services can be tailored to your needs.
- We can do more than just providing the vehicles your business needs. Our growing range of fleet management services can help you reduce costs, improve operating efficiencies, and meet your legal and duty of care obligations. Existing customers can hire more than just vans from Northgate with HGVs, minibuses, cars, 4x4s and luxury cars available at very competitive prices.
Coordonnées de contact
Mid Kent Business Park, ME6 5UA, Snodland, Kent, Royaume-Uni
- 01634 244400
4,7
Excellent
115 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 96 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
We've been using Northgate for 4 years…
We've been using Northgate for 4 years now and have a large fleet which can be challenging to manage. It's vital that our drivers remain operational and on the road at all times. The team at the Snodland branch always provide an exceptional service in supporting our requirements and working closely with us to ensure vehicles are maintained and rental vehicles are provided in a timely manner to reduce the impact the downtime could have on our business. Jesse Simpson (Branch Manager), Kayley Lacey (Rental Manager), Hayley Skerritt (Key Account Manger) and the rest of the branch and mobile teams always strive to provide a high level of service and nothing is too much trouble. I would be happy to recommend Northgate to anyone, and look forward to continue using their services in to the future.
16 février 2026
Avis spontané
Réponse de Northgate Vehicle Hire - Snodland
Hi John, thank you so much for taking the time to share such a detailed and thoughtful review — and for your continued partnership over the past four years.
We completely understand how critical it is to keep your drivers operational and your fleet on the road, especially when managing a large operation. It’s fantastic to hear that our Snodland branch has been able to support you in maintaining uptime and minimising disruption to your business.
We’ll be sure to pass on your kind words to Jesse, Kayley, Hayley, and the wider branch and mobile teams. It means a great deal to know their hard work is making a real difference.
We look forward to supporting your fleet for many years to come!
Take care,
Imogen
Jesse at Northgate Snodland transformed…
Jesse at Northgate Snodland transformed our experience with Northgate, any issues or areas we need support with he is more than happy to help which has given us some peace of mind!
13 février 2026
Avis spontané
Réponse de Northgate Vehicle Hire - Snodland
Hi Chloe, thank you for sharing your lovely review with us!
We are thrilled to hear that Jesse at our Snodland depot was able to provide excellent service which has gained your trust with us! I am sure he will be so happy to hear about your feedback.
Thanks again 🙂
Take care,
Imogen
HELPFUL
Dealt with Semande at Northgate Snodland who was very helpful and considerate and a pleasure to discuss our needs as a company
16 janvier 2026
Avis spontané
Réponse de Northgate Vehicle Hire - Snodland
Hi Colin, thank you for sharing your feedback with us!
We’re delighted to hear that Semande at our Northgate Snodland branch was so helpful, considerate, and a pleasure to work with. It’s great to know they took the time to understand and discuss your company’s needs.
We really appreciate your kind words and look forward to continuing to support you and your business in the future 😊
Take care,
Imogen
Kayley Lacey - Having worked alongside Northgate for…
Having worked alongside Northgate for some time, we have built a great working relationship with Snodland, especially Kayley Lacey and the team.
She always manages to pull a van out of the hat if needed!!! Great work Kayley 👏👏
6 novembre 2025
Avis spontané
Réponse de Northgate Vehicle Hire - Snodland
Hi Jacqueline, thank you so much for your fantastic review!
We’re really pleased to hear about the great relationship you’ve built with our Snodland team. Kayley and the team will be thrilled to know their hard work and can-do attitude have made such a positive difference. We’ll be sure to pass on your kind words — they’ll definitely make their day!
Thanks again for your continued partnership. We look forward to supporting you for many more miles ahead!
Take care,
Imogen
Wonderful Customer Services
Our logistics driver had quite a horrific accident in a Northgate Vehicle. There customer services has been great in particular I have been speaking with Debs who has gone above and beyond to help. We really appreciate all her effort especially at a very stressful time.
14 octobre 2025
Avis spontané
Réponse de Northgate Vehicle Hire - Snodland
Hi Nicole, thank you so much for taking the time to share your experience.
We’re deeply sorry to hear about the accident and understand how stressful such a situation can be. We’re glad to hear that Debs and our customer service team were able to support you during this difficult time. Your kind words mean a lot to us, and we’ll be sure to pass on your appreciation to Debs.
If you need anything further, please don’t hesitate to reach out. Wishing everyone involved a smooth recovery and better days ahead.
Take care,
Imogen
After having issues with my rental…
After having issues with my rental today and needing to be back on the road as quick as possible Senami went above and beyond to make this happen. She was super helpful and I think she’s a great asset for the team
17 septembre 2025
Avis spontané
Réponse de Northgate Vehicle Hire - Snodland
Hi there, thank you for your kind words!
We’re so glad to hear that Senami went above and beyond to get you back on the road quickly. She truly is a fantastic member of our team, and we’ll be sure to pass your compliments on to her.
If you ever need any further assistance, don’t hesitate to reach out. Thanks again for choosing us!
Take care,
Imogen
Absolute fabulous service from start to…
Absolute fabulous service from start to finish had my lead van delivered and it’s been 10 days and my new van is ready very very professional and yet that special friendliness a breath of fresh air to find a company that still cares and has old fashion values the site was immaculate the reception was also immaculate
I am one very very happy customer
Many many thanks for all you help
Mr Bradley van-cliff
Bexhill on sea
22 août 2025
Avis spontané
Réponse de Northgate Vehicle Hire - Snodland
Hi there, thank you so much for your fantastic feedback!
We’re absolutely delighted to hear that you received such great service from start to finish. It’s wonderful to know that everything—from the van delivery to the warm, professional experience at the site—met your expectations.
We truly appreciate your kind words about the team, the site, and the values we aim to uphold. Hearing that you're a very happy customer means the world to us.
Thanks again for choosing us, and we’re always here if you need anything in the future.
Take care,
Imogen
Excellent service from Jesse and the…
Excellent service from Jesse and the team!
4 août 2025
Avis spontané
Réponse de Northgate Vehicle Hire - Snodland
Hi Kevin, thank you so much for your wonderful feedback!
We’re thrilled to hear that Jesse and the team provided you with excellent service. We’ll be sure to pass on your kind words to them!
If you ever need anything else, don’t hesitate to reach out.
Take care,
Imogen
Best depot by far Snodland
If you’re in need of a vehicle I highly recommend to hire vehicles from Northgate using the Snodland depot.
The staff in this depot are absolutely amazing, so friendly and just can’t help enough.
Jesse and Noel assisted me in resolving our ongoing vehicle issue and managed to source and provide vehicles that other companies could not.
28 juillet 2025
Avis spontané
Réponse de Northgate Vehicle Hire - Snodland
Hi Terry, thank you so much for your wonderful review!
We’re thrilled to hear that Jesse, Noel, and the whole team at our Snodland depot were able to provide such great service and help resolve your vehicle needs. It means a lot to us that you’d recommend Northgate, and we’re always here to support you whenever you need us.
Thanks again for your kind words — we look forward to assisting you again in the future!
Take care,
Imogen
Vehicle delivered to St Michael's…
Vehicle delivered to St Michael's hospice Hastings by Ian, fantastic professional service with a smile :)
14 juillet 2025
Avis spontané
Réponse de Northgate Vehicle Hire - Snodland
Hi Kevin, thank you so much for your kind words!
Ian and the whole team are delighted to hear you appreciated the service—and the smile! 😊 We’re proud to support St Michael’s Hospice and look forward to helping you again anytime.
Take care,
Imogen
Hired Car
Northgate dropped hired car to me last week. They were very prompt and professional that I was very please.
Today gentleman ( DAL ) collected the off hired car after 7Day's was very polite and very professional. I would not hesitate to hire any vehicle again if i ever need to from Northgate.
26 juin 2025
Avis spontané
Réponse de Northgate Vehicle Hire - Snodland
Hi there, thank you for your wonderful feedback!
We’re pleased to hear that both the delivery and collection of your hire car were handled promptly and professionally. We’ll be sure to pass on your kind words to Dal.
It means a lot to us that you would choose Northgate again for your vehicle needs, and we look forward to assisting you in the future!
Take care,
Imogen
Kayley and Senami really made the…
Kayley and Senami really made the difference at the Snodland branch , I had been offered a van from online ordering and been waiting ages past the date expected , which weren’t great for business, contacted Kayley within 2 weeks drove away from Snodland with a van and stress over thank you ladies for your help .
28 mars 2025
Avis spontané
Réponse de Northgate Vehicle Hire - Snodland
Thank you so much for sharing your experience!
It's fantastic to hear that Kayley and Senami were able to turn things around for you at the Snodland branch.
We understand how frustrating delays can be, especially when it affects your business, but we're glad they were able to get you back on track so quickly.
We truly appreciate your kind words and are thrilled to hear you're stress-free with your new van.
Thank you for choosing Northgate.
Take Care,
Beth
Collection
The guy that collected the van today is always a joy to see as he is so cheerful.
Customer service is always on point.
He makes my day!
Alan
Project Manager
Nationwide Windows
Maidstone
28 mars 2025
Avis spontané
Réponse de Northgate Vehicle Hire - Snodland
That's wonderful to hear!
We're so glad our team member brought some positivity to your day.
Providing excellent customer service with a smile is what we strive for.
We'll be sure to pass on your kind words—thank you for your feedback! 😊🚐
We look forward to welcoming you back in the future.
Take Care,
Beth
GREAT SERVICE
I had occasion to visit Northgate in Snodland to have a service book updated from a former Kia vehicle on contract hire. It was specifically to guarantee its 7 year factory Warranty. I was met at the reception and handed over to the Customer Service Adviser named as Ducky. He then took my case to the Workshop Manager with the authentic information on the Vehicles service history and had the service booklet signed up.. I was very happy at the way my request was handled with professionalism and good customer facing service. Just the way i did in the past when i was in the trade.
12 mars 2025
Avis spontané
Réponse de Northgate Vehicle Hire - Snodland
Thank you for taking the time to share your experience at Northgate Snodland.
We’re delighted to hear that Ducky and the team provided you with professional and efficient service, ensuring your request was handled smoothly.
It's always great to know that our team is delivering the level of customer service we strive for.
Your kind words are truly appreciated, and we’ll be sure to pass them on!
Thank you for choosing Northgate.
Take Care,
Beth
Had issue with van which is always…
Had issue with van which is always frustrating and never convenient. I was seen by Senami who assured me she would get a tech to look at the van and get me back to work as soon as she could. I was updated and not left just sitting in waiting and had a replacement van in no time. Very happy with service today 👍🏼
7 mars 2025
Avis spontané
Réponse de Northgate Vehicle Hire - Snodland
Thank you for your feedback!
We understand that vehicle issues are never convenient, so we’re pleased to hear that Senami provided you with a smooth and efficient service.
Keeping you updated and getting you back on the road quickly is always our priority.
We’ll be sure to pass on your kind words to Senami and the team.
Thank you for choosing Northgate.
Take Care,
Beth
Réponse de Northgate Vehicle Hire - Snodland
Thank you for your kind words!
We're glad to hear that our team made the vehicle collection a positive experience for you.
We really appreciate you taking the time to leave your feedback and we look forward to welcoming you back in the future.
Take Care,
Beth
Lara at front desk had Exceptional…
Lara at front desk had Exceptional customer service with a cheeky smile even with it being extremely busy. she met my needs and sorted me out a more reasonable sized van.
25 février 2025
Avis spontané
Réponse de Northgate Vehicle Hire - Snodland
Thank you for your kind words!
We're delighted to hear that Lara provided exceptional service, even during a busy time.
It's great to know she was able to meet your needs and find you a more suitable van.
We'll be sure to pass along your feedback—she’ll be thrilled!
We appreciate your support and look forward to welcoming you back soon.
Thank you for choosing Northgate.
Take Care,
Beth
Ian was very polite and helpful when…
Ian was very polite and helpful when delivering the van off and showed me all that was required.
21 février 2025
Avis spontané
Réponse de Northgate Vehicle Hire - Snodland
Thank you for your kind words!
We're so glad to hear that Ian was helpful and polite during your van delivery.
We always strive to provide great service, and it's wonderful to know he made the experience a positive one for you.
Thank you for choosing Northgate.
Take Care,
Beth
Northgate Dartford are rubbish
Northgate Dartford are rubbish.
John at snodland excellent and very professional went above and beyond
21 février 2025
Avis spontané
Réponse de Northgate Vehicle Hire - Snodland
Thank you for your feedback.
We're sorry to hear that your experience with Northgate Dartford didn’t meet expectations, but we're delighted that John at Snodland provided excellent service and went above and beyond for you.
We'll be sure to pass on your kind words to him!
Thank you for choosing Northgate.
Take Care,
Beth
Andy Mallard -
Andy Mallard -
We have worked with Andy (Snodland) for over 5-6 years and he has been phenomenal.
Smooth, resistant free person to work with. A problem solver working at the front line to say the least.
Just what you need. And just what we want.
Thanks Andy
12 mars 2024
Avis spontané
Réponse de Northgate Vehicle Hire - Snodland
Thank you for your fantastic feedback!
We're thrilled to hear how much you value working with Andy at Snodland.
His problem-solving skills and dedication truly make a difference, and we’re lucky to have him on the team.
We’ll be sure to pass on your kind words—he’ll really appreciate them! Thanks again for your continued support.
Thank you for choosing Northgate.
Take Care,
Beth
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