Northwesttradecentre Lancaster Avis 

I have got my car from here today. I dealt with Jake Kieran from start to finish. Made it an easy process. Polite, professional and gave all information needed. Went above and beyond to help. Car great price and just what I needed. Great value for money. Thank you so much for everything

Day I picked up the car was smooth sailing all handled well by Jake K.

I reserved a car online after being told the fee was fully refundable if I didn’t go ahead. When I viewed the car, it was in noticeably worse condition than advertised, so I declined the sale. I was assured the £100 reservation fee would be refunded.

Weeks later, I’m still waiting. I’ve made several phone calls and have been given a different story every time. Their terms clearly state refunds are issued within 14 days and returned to the original payment method, yet I’ve now been told it can only be done by bank transfer. I was also refused any contact details for a manager or head office, and told that head office “isn’t set up properly” to deal with complaints.

I’ve now had to escalate the issue through my credit card provider. I would strongly advise others to avoid this company. The car was not as described, and the level of customer service I’ve experienced has been extremely poor.

Aidan was lovely and helped us loads when I was looking for my second car. Can’t fault! Great people x

Fabulous service, Stuart was very professional.

Their service was exceptional. Nice treat from staff member. Good customer service 👍.

Great service, excellent explanation of all questions by stuart

Jake was super friendly and helpful. Made the whole experience great.

Aiden - from enquiry to completion was great, travelled down from Scotland and everything was easy and straightforward. Would recommend.

Getting finance for car was hard work. I have bad credit. But customer service was excellent. Was kept update with process.
Happy now I have a car to drive away

Nathan was a great help, very smooth sale, and welcoming.

Constant communication over the phone about the car, giving updates when I needed them. Helped finding the car and all the right prices. Made my life very easy as the process was very smooth.

Great experience. No hard sell and listened to what we wanted. Really easy process to part exchange our car. Jake answered all our questions. Would definitely recommend and definitely return. Thankyou!

I liked the no pressure approach. We were able to view cars at our leisure. Friendly service from Jake who was great throughout the process.

Straight forward and aidan was so helpful.

Hassle free, great communication. Great buy

Fantastic service from start to finish! Very friendly, helpful and professional! Would highly recommend and would definitely purchase another car from them in the future. Many thanks

Fantastic wonderful service frim Pav, would definitely recommend and use again thank you

Excellent service from Jake he dealt with my sale on his day off. Couldn't ask for better service.