Norton Way Group Avis 

There is many things I can say about NW Peugeot. From their sales team I can't fault; David, Dawn, Archie all lovely guys who genuinely have a passion for the business and want to look after customers but what does let this all down is the after care and senior management team.

I originally brought a brand new 3008 back in January this year with all the bells and whistles on it and David was great guiding me a first time car buyer though the process. I took delivery of the car and this is when the troubles began, I reported a issue with the car Infotainment system where it would create a static popping noise whenever the car was turned on or was running, it went back and I was told there was no noise and this was normal which I disputed. A month later I was on a road trip driving on the motorway when there was a loud 'pop' and the screen went off and restarted which wasn't very ideal driving at 70mph. Reported this again to NW where they took the car back in and had a look but again could not recreate it and asked me to make a video when it does this which I ended up doing when it kept happening.
At this point I wanted to reject the car as it was not what I wanted and was causing me a lot of stress and anxiety. I was told by the General Sales Manager (Ian, who's now left) that this was not possible and I would need to speak Peugeot so back and forth between NW and myself I decided to speak to Stellantis finance who told me that I needed to instruct NW that they would need to contact their dealer services and say that I would be rejecting the car again they refused to this this.

I later found out this was probably due to it would cost the dealership a lot of money which they would not want to spend on paying out on a faulty car.

Ian then has found a 'replacement' car which was a newer model to what the previous one, he told me that it was a 'GT' line and that he has all the extra packs my faulty 3008 had. I reluctantly agreed to take this as I was 8 months down the line and was very stressed and fed up of dealing with the situation. I took delivery of the car which I was told had been serviced and had recall work done to it but I never had a service book handed to me when I picked up the car.
I reached out to Paul (Head of Business) as I found out a not long after I took delivery Ian had left the business, talk about a quick exit! To express my disappointment with my nearly 10 months of dealing with NW weekly and my thoughts and feeling with the Replacement vehicle which in fact does not have all the packs which my previous car had as well as is more expensive each month and I can't understand why I am having to pay more for a car I felt I had to take when the issues were not my fault.

All staff are amazing
Any issues I have, are always dealt with compassion and understanding. Particularly Dawn and Darren are very helpful and understanding.

Good customer service

I love my car. I love Hondas. I think they are the best.
Changing my car was pretty smooth as I didn't even have to drive to Chiswick till the last day.
All was good

I am privileged once again to have recently had the pleasure of interacting with Ravi Gehlot and Alexandra-Lavinia Sandu at Chiswick Honda. Although sad that my local honda at Wimbledon has closed, I was once again blown away by the fantastic level of customer service I received.
It was lovely to meet Ravi Gehlot and from the moment I went Ravi and lovely Alexandra went above and beyond to ensure that my needs were met quickly and efficiently.
I was impressed with their professionalism, patience, and genuine care towards me taking the time to listen to my concerns, and offering clear and helpful solutions.
Being a Honda customer for the fourth time I can whole heartedly say for many years my journey with
Honda has been superb with lovely cars but most importantly lovely staff who value their customers. Special Thanks to Ravi Gehlot for going the extra mile to ensure 100% customer satisfaction, Alexandra and the team.

Having bought 2 cars from Dawn at Peugeot Letchworth before, it was an easy decision to use them for a third time. However, Dawn was day off, so Archie took care of us. He was friendly, put us at ease, and was professional and knowledgeable when we took a test drive. We were given space to chat next steps and never felt pressured to commit to buy or to put down a deposit. Archie is a credit to your business and we're looking forward to picking up our new car next week.

Had a small number of issues but Kia managed them well and now all resolved. Pleased with our car and the service received

Great people to deal with, willing to do a good deal

Salesman, Mr Mario Mcpherson was very professional in his approach, very polite explained everything well to us about our purchase of the new vehicle. Would highly recommend him. Wish him all the best for the future.

No complaints.Was looked after exceptionally well by the assistant Michael. Everything great.

The visit to the showroom, the friendliness of staff. The sales person was very helpful and professional.

One of the worst buying experiences buying a motorcycle I’ve ever had.

Shocking customer service from Chester in sales.

Recently purchased a motorbike from Honda Chiswick, after a multitude of issues and promises I’ve had no reimbursement or real solutions offered.

The bike was delivered with a nail in the rear tyre and it didn’t start!

I called Chester and the service department for a solution or advice, their offer was to ‘bring it in’ which isn’t very helpful when it doesn’t start AND has a punctured tyre.

I negotiated a spare key to be included in the deal, unsurprisingly that never came, nor did my £100 token to have it programmed, they failed to tell me that I need the immobiliser code to program a key, which they lost.

I’m waiting for the service document to be sent to me still, after waiting over a month for the bike to be delivered after purchase, I’m doubting the service was even done.

Now I’ve had no useful communication from Chester or anyone at Honda Chiswick, and I’m not hopeful of any reimbursement for the horrendous buying experience I’ve had from Honda Chiswick.

Aryan was very polite and diligent in his interactions with us and steered us through all the options available for us. Was a really positive experience and are enjoying our brand new Honda CRV.

Benjamin
Very good service
And I say thank you

We were so glad to have found the brilliant Leigh and the wonderful team at Norton Way Mazda
Leigh was very engaging , friendly , full of insight and always quick to offer sensible solutions where needed
I know that for many people buying a new car can be daunting , but for us Leigh made the whole process so smooth
We are thrilled with the car - thanks a million Leigh and NW

Honda is good brand. The big problem is the sales managers who work for Honda. They don't do their job well enough. It's very sad. Only go to Honda if you have to.

Smooth experience, good communication, quick delivery.

Good professional company to buy a vehicle from.

Keeping me up to date with everything top bloke daniel

We felt pressured in asking for larger wheels for the Honda Jazz as we were told we could not have them as the deal had to be paid and away before such a date. Which means they were not prepared to put themselves out for an elderly couple.
Secondly, we were only given about 10 minutes to be shown round a new car; they did not have any time for us. We also had to take the car back as we had no instructions on the sat nav also accessing the boot tool kit, or putting the back seats down.
Albeit checking the manual where we could.