NSI UK LTD Avis 

Réponse de NSI UK LTD

15 oct. 2026

Thank you for taking the time to leave a review, and we’re really sorry to hear you were disappointed.

The offer ran for four days and was promoted across our website and all of our social media channels. We also sent an email on Monday morning outlining the offers available, followed by a reminder on Tuesday morning to let customers know the sale was coming to an end. We’re sorry this didn’t reach you in time on this occasion.

We’d love the chance to make this right. If you email our Customer Service team at customerservice@nsinails.co.uk, we’ll be happy to look into a discount code for your next order.

Many thanks,
NSI Team

Réponse de NSI UK LTD

1 oct. 2025

Hi Amelia,

Thank you for sharing your feedback. I am sorry to hear that your recent experience left you feeling disappointed, this isn’t how we want our customers to feel.


I have looked into this and I can see we did receive two emails from you which were out of our working hours, we do aim to respond to emails within 24-48 hours but our offices are only open until 1pm on Friday and we’re closed over the weekend.

Any communications we receive are worked through in the order we receive them and I can see an email reply was sent at 8:47am on Monday morning to advise that items were out of stock. I’m sorry it did not reach you and I completely understand how frustrating that must be. 



The information regarding the out of stock items should have been included on your packing list within your parcel and I have already spoken to our warehouse team to ensure this step is not missed in future. I apologise for the confusion this has caused.

In terms of delivery, the kit order form states a dispatch time of 3–7 working days and this is also mentioned in the description of the kit on our website as college kits are a bespoke item. Our parcels are sent on a next working day delivery service which means they arrive the day after they have been dispatched. While your parcel was sent using this service, I appreciate that this may not have been as clear as it should have been and we will review the wording to avoid any future misunderstandings.

Although the situation was handled in line with our processes, I regret that it was not communicated as clearly as it should have been.

Please be assured that your feedback has been taken on board, and steps have already been put in place to prevent this happening again. 



We truly value your custom and hope we may have the chance to provide you with a much smoother experience in the future.



Kind regards
Nicola

Réponse de NSI UK LTD

Actualisé le 26 mai 2021

Hi Jackie,

We're sorry you feel unhappy with the service, we have tried to contact you on several occasions regarding an order placed on the 4th February 2021 as the address provided was incomplete. We have been unable to find an order on your account from December 2020, if you could please contact our customer services on 0800 881 8469 we'll be able to look into this further for you.

Kind regards
Nicola, NSI

Réponse de NSI UK LTD

26 mai 2021

Thank you so much for your lovely review and feedback! I will pass this on to the rest of the team.

Kind regards
Nicola, NSI

Réponse de NSI UK LTD

26 mai 2021

Hi Ella,

We're sorry for the delayed reply to your review and that you hadn't received your order at the time of making it. We can see from your account that the order was dispatched on the 24th November 2020 on a 1st Class service with Royal Mail, during November and December postal services were experiencing major delays in some areas due to the pandemic. The parcel hasn't been returned to us by Royal Mail so hopefully it did arrive with you but if it didn't you can contact our customer services on 0800 881 8469.

Kind regards
Nicola, NSI