NUCO Travel Group Avis 

Will was very helpful in amending my order, he helped me get the deal I wanted!

Such an easy booking experience!!! Thanks for all your help, can’t wait for my trip!!!

Our experience with NUCO was marked by poor communication, inconsistent information, and a lack of accountability.

Multiple representatives caused confusion during booking, and key questions—like transport options—were met with conflicting answers. This led to financial losses for some students.

Paid extras, such as early slope access, were not honoured, and no compensation was offered.

After the trip, we were charged £200 for pre-existing damage. Despite clear evidence, NUCO refused to challenge the claim, offering no support or advocacy. Their response was passive and unprofessional.

I dealt with Isabella Taxis. She was very friendly and extremely helpful throughout the process. She related well with trying to manage a group booking and provided loads of very helpful information.

Our experience with NUCO was frustrating from start to finish.

Communication was poor throughout. Our group had three different representatives over the course of the booking, which created confusion and delays at key moments, like when tickets went on sale. NUCO simply didn’t respond when it mattered most.

There was also a great deal of confusion about whether NUCO would arrange a bus to depart from our university. At first, it seemed possible, then they changed their answer multiple times. In the end, many students were left uncertain, and several people didn’t complete their bookings after already paying a non-refundable deposit. It was a disorganised and unclear process that cost people a lot of money.

Some members of our group paid extra for extra options like early access to the slopes. These students were not earlier on the slopes than anyone else, and no refund was given.

The most serious issue came after the trip, when we were charged £200 for alleged damage to a cupboard hinge. The door fell off the first time we touched it. The wood was already split and the screws were falling out. It was clearly pre-existing damage, but NUCO refused to dispute the charge because we didn’t have timestamped photos. Realistically, no one photographs minor fittings on arrival, and the condition of the door made it obvious the damage wasn’t new.
Yes, they now say we should have reported it, but what’s worse is how little they did to support us. NUCO didn’t check whether the charge was fair, didn’t advocate for us, and didn’t challenge the accommodation provider in any meaningful way. They chose the accommodation provider, but when something went wrong, they simply passed the charge along without question: acting more like a middleman (for scams) than a company representing students.

Laura was great at finding the right holiday for me and my family at a good price. I kept making changes to my needs and she kept suggesting alternatives until I finally made a decision! She also helped with information about the resort.

Easy to configure website to suit needs and helpful travel agent support

I have used NUCO multiple times and each time they’re amazing! This time I liaised with Will who was great at finding all the best deals as well as being very amenable with Al the changes in my group!

Would recommend!

Always have a great experience with NUCO. No problem is unfixable for them and they always treated me with respect and fast responses. Isabella has been there for me whenever I’ve needed her help.

Nuco's service made our group booking so much easier with the ability to create individual accounts with services that differed per person (ie hire, passes, etc), so we could all pay off our own balances whenever it suited us. Of course, having a specialist book everything for you always take the hassle out of booking a ski trip, and Isabella was really helpful throughout the process, also giving us great resorts tips before departure too. Highly recommend.

Dealt with Jonny for our trip to La Rosiere in March and the customer service we had from him was gold standard. His communication was always clear and quick which aided in our confidence that the trip was going to be a blinder. We loved the resort and our accomodation at the Sky Rescidence. Thank you Jonny :)

All as expected, just Excellent!!

Great experience and really good price. Reccomended to the company by Katie who was brilliant.

Went to Avoriaz over Easter for some skiing and it was AMAZING! Our accommodation was great, with a breathtaking view, all ski passes, ski hire sorted easily. It was so easy to deal with the guys at NUCO. Always very prompt and super friendly!
I highly recommend!

The whole process was so smooth, if I ever needed anything - it was handled swiftly and prompt.
Perfect company for big groups.

Really straight forward company to use. In touch lots of times before departure to confirm everything. Would definitely use them again.

As is typical for flights during the Easter Holiday our flight out of London was delayed. This meant that we were going to miss our transfer to the mountains that evening. NUCO were amazing and sorted out a transfer for us with ease. We want to give a big shout out to James who was so helpful, organised and efficient. Everything prior to departure was also smooth and hassle free. We cannot recommend NUCO enough and will definitely be booking with them again next year! Thank you so much!

Was a fantastic week with some great people. NUCO reps like Caz, Maddie and Seb were not only incredibly helpful but also some of the friendliest people I've met. Based on them alone this trip makes 5 Stars. Forest Fondue was the best night of the trip! Comms were on point so that we knew what was happening where. Massive props to the team and thanks for looking after us!

+ Overall very good: Well organised; decent enough accommodation and reasonable price for my uni ski trip

Some small suggestions for improvements:
- The NUCO organised events were mostly terrible. Eg, the opener felt like a year 6 disco... we didn't even stay to see Oppidan. Especially for the price of the tickets, these could really be significantly improved
- Add 20 or whatever to the cost of the trip and pay for the accoms to clean the flat. Or at least add the option. Having to bring cleaning supplies with us and leave the apartment spotless (i doubt we'll get the deposit back anyway - they'll find some issue) is not worth saving the small add on
- later inbound transfers. The only options being from midnight-4am is insane, when we don't have to check out until 9am from accom. My flight (btw return flight and night in GVA only £35 more than your coach transport!) wasn't until 7pm so later transfer would've been nice

Super communication with katie throughout the process. Super helpful and efficient…thank you! Would definitely recommend.