One Energy Avis 

132
•
TrustScore 2.5 sur 5

2,7

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 1 sur 5 étoiles

I wish I had read the reviews first! Just avoid at all costs, it will end up costing you. After 12 months at auto renew they increased my prices from 5.12 to 7.12 for gas and from 22.67 to 32.2... Voir plus

Noté 5 sur 5 étoiles

Just wanted to say thankyou to the team at One Energy. We moved into an empty unit and One Energy were the current providers. We spent months converting the unit for our business and contacted One Ene... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

Increased our rates by 128% WITHOUT notification. took 10 months to let us know, no personal contact, Beware to read the T&C's closely. Miss your exit termination window and they lock you in for a fu... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

Another 7 months have passed since my last review and I am still waiting on a manager to call me back. I've rung and rung, been told it's 'been escalated' and nothing. One Energy have now stop... Voir plus

À propos de l'entreprise

  1. Fournisseur d'électricité
  2. aussi dans
  3. Compagnie gazière

À propos de One Energy

Écrit par l'entreprise

You may not know this, but One Energy have been providing energy to businesses all over the UK for the past 15 years.


Get a bespoke quote tailored to your businesses individual needs!
Get Gas Quote Get Electricity Quote

We have identified that businesses experience all sorts of huge problems when dealing with their energy supplier. These problems include;

🔸Estimated bills resulting in overcharges
🔸 Businesses with multiple sites have multiple bills that are difficult to manage
🔸 Businesses with multiple sites have multiple contract end dates that are misaligned and again difficult to manage
🔸 Having to speak to many customer services representatives in order to resolve one problem
🔸 Suppliers treating individual businesses as a number and not managing them as their business needs require in order for maximum efficiency


The brains at One Energy have decided that there is no need for any of these problems and have designed a system where the individual needs are at the heart of a resolution.

Not only have One Energy become specialists in helping businesses manage their energy needs, we have also solved the issue of large business groups having to manage multiple bills from different companies.

Click Below to find out More!

More Info About Us

Coordonnées de contact

2,7

Bas

TrustScore 2.5 sur 5

132 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 72 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

2,7

Tous les avis

(132)

17 avis reçus au cours des 12 derniers mois

Écrire un avis
Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

No complaints, would recommend!

I moved across from my previous supplier to One Energy, they manage my account and got me a cheaper rate. I have had no complaints and would 100% recommend to anyone.

28 septembre 2023
Avis spontané
Logo de One Energy

Réponse de One Energy

Hi Jenny, thanks! We are always happy to help.

Noté 5 sur 5 étoiles

Excellent service!

I recently transitioned over to this supplier after a recommendation and found the process simple, easy and problem free. Very knowledgeable and friendly staff who always respond when needed. Thank you One energy!

26 septembre 2023
Avis spontané
Logo de One Energy

Réponse de One Energy

Hi Anthony, glad the team could assist you.

Noté 5 sur 5 étoiles

Great customer service

I would recommend One Energy for their customer service alone. After having issues with my previous supplier, I cannot express how much being able to talk to my account manager so quickly can make such a difference. Went through every step of the process and I couldn’t feel in better hands.

15 septembre 2023
Avis spontané
Logo de One Energy

Réponse de One Energy

Here at One Energy we value our customers massively, we are glad you fell in good hands!

Noté 5 sur 5 étoiles

Accounts Live

I have just had my gas and electric accounts go live with one energy, the account managers assigned to me were very professional and clear when setting up my payment plans and applying my discounts as promised, more than happy with the service supplied.

8 septembre 2023
Avis spontané
Logo de One Energy

Réponse de One Energy

Hi David, thankyou for your kind words!

Noté 5 sur 5 étoiles

Recently signed up because of a…

Recently signed up because of a recommendation. So pleased with my decision. Thanks to Josh and Jonathan. Great team!

20 juillet 2023
Avis spontané
Logo de One Energy

Réponse de One Energy

Hi Stuart, Josh and Jonathan will be delighted! Thank you for your review.

Noté 5 sur 5 étoiles

Absolutely cracking company

Absolutely cracking company, only been with One energy a few months now, and I must say I wish I found them sooner! Credit to Jonathan, excellent account manager!

7 mars 2023
Avis spontané
Logo de One Energy

Réponse de One Energy

We are glad you feel that way!

Noté 5 sur 5 étoiles

People and Service was great

Service was great and the people i spoke with handled my situation very well, couldnt be happier with the help recieved.

11 avril 2023
Avis spontané
Logo de One Energy

Réponse de One Energy

Hi Jack, customer relationship is important at One Energy, glad the team assisted you accordingly.

Noté 5 sur 5 étoiles

Excellent company!!

We changed to one energy 1year ago after being offered a 5% discount on both our existing gas & electric tariffs.
The discount is a true discount off of our original tariff & we have been very happy with the service we have received from everyone at one energy & would have no hesitation recommending one energy, so much so that we have just asked them to quote for our next fixed price deal as ours ends in October.

24 juin 2023
Avis spontané
Logo de One Energy

Réponse de One Energy

Hi Pauline, we are delighted with your words, please let us know if we can assist with anything at all.

Noté 5 sur 5 étoiles

Reduced rates

I was moved across to One energy who simply took on my current supply and reduced my rates by 5%, I know it doesn't sound like a huge amount but in the grand scheme of things it has made a huge difference.

8 juin 2023
Avis spontané
Logo de One Energy

Réponse de One Energy

Hi Keira, we are glad the 5% reduction helps.

Noté 5 sur 5 étoiles

Moving to one energy has been a godsend…

Moving to one energy has been a godsend for my business partner and I, so easy to deal with! Receive invoices every month at a great rate. Would recommend to others.

30 octobre 2022
Avis spontané
Logo de One Energy

Réponse de One Energy

Hi Kirsty, happy to help, as always!

Noté 5 sur 5 étoiles

Great customer service

Great customer service and really helpful with any query I have, couldn’t recommend more. Thank you one energy!

11 mai 2023
Avis spontané
Logo de One Energy

Réponse de One Energy

Hi John, as always, our customer relationship is important.

Noté 5 sur 5 étoiles

Was referred off a friend and local…

Was referred off a friend and local business proprietor. Always on hand if I have a problem and managed to sort out a long standing issue with my previous supplier.

4 mai 2023
Avis spontané
Logo de One Energy

Réponse de One Energy

Hi Anna, as a valued customer of ours, we appreciate your kind words.

Noté 5 sur 5 étoiles

Satisfied .

Poor start but issues sorted satisfactory.

6 avril 2023
Avis spontané
Logo de One Energy

Réponse de One Energy

Hi Teresa, we are sorry to hear of any negative experience you may have faced, however we are glad this experience was turned around for the best!

Noté 4 sur 5 étoiles

True to their word

Received a call saying they could reduce my energy bills which have rocketed recently in my pub/restaurant. They proved to be as good as their word so thank you.

2 avril 2023
Avis spontané
Logo de One Energy

Réponse de One Energy

Hi Steven, always happy to help.

Noté 5 sur 5 étoiles

Great Service

Since moving to One Energy I have found they are very easy to work with and always helpful. Any queries I have are always answered quickly and resolved. Highly recommended.

21 mars 2023
Avis spontané
Logo de One Energy

Réponse de One Energy

Hi Emma, we are glad you feel this way. Please let us know if we can assist any further.

Noté 5 sur 5 étoiles

I moved to one energy from British Gas…

I moved to one energy from British Gas for my electricity over a year ago as their renewal price was much cheaper. I’m glad I moved when I did as prices have more than doubled since. They have been easy to deal with and no issues even after a had an incorrect final bill from British Gas which one energy helped me rectify.

6 janvier 2023
Avis spontané
Logo de One Energy

Réponse de One Energy

Hi James, One energy provide a great team, with expert knowledge! We are glad to learn of your positive experience.

Noté 5 sur 5 étoiles

I moved to one energy and I never have…

I moved to one energy and I never have to wait on hold.
I can get through to my account manager and any query that I have is resolved quickly and efficiently.
Their bills are easy to understand and their whole process is really straightforward

4 mars 2023
Avis spontané
Logo de One Energy

Réponse de One Energy

Hi Simon, happy to help as always!

Noté 5 sur 5 étoiles

Great

Been with OE for just over a year, had no issues and brilliant to pick up a phone and speak straight away to a human being. Really competitive prices In challenging times.

28 février 2023
Avis spontané
Logo de One Energy

Réponse de One Energy

Hi Steve, we look to offer the best prices around, no matter the climate situation. Glad this is reflected.

L’expérience Trustpilot

Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.

Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.

En savoir plus sur le parcours des avis sur Trustpilot.

Voici 8 conseils pour écrire des avis de qualité.

La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.

Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.

En savoir plus