One Medical Avis 

Incompetent doctors sold in a guise of convenience. Trust me. Going to a REAL doctor is better than wasting your time here. It may seem more convenient but I've spent more time with their misdiagnosis and poor treatment than I would have if I had gone to a real doctor. One medical is making a profit on unhireable doctors by giving them a job. I wouldn't be surprised if we see a class action lawsuit in the near future against them if there isnt one already.

I signed up because I didn't want to sit in urgent care for a sinus issue. I have been sick for over 9 days (realistically probably 12) and went from a cold to a full on sinus infection radiating through my ear and neck. My husband (in healthcare) told me I should see someone before I get on a plane because I could get much worse and my ear and lymph node are quite painful and are in fact not getting better and getting worse. At first I saw a PA and she asked for ear photos so she could prescribe the right drug. I went back to the service with ear photos from my husband to send to the PA. I then get a different person- a nurse this time whom gave me generic BS advice I already tried and I was already getting worse. So I went elsewhere to have an actual MD say I have a sinus infection and give me drugs for 7 days. What a prolific waste of my time. Avoid and get a real MD. It's worth sitting in urgent care especially if you know you are well past generic care, are getting worse and in fact need drugs.

Complete scam, I had a 2 minute phone call, the didn't issue meds, or even medical advice and I was charged 200$ to be told to go to urgent care

Both my partner and I went to different One Medical Offices with different doctors, were told they take our insurance and then afterward were hit with bills between $500 and $600 and told our insurance didn't cover the visit. They agreed to reduce my fee to $255, still way more than I had bargained for. It's a shame because I actually loved the nurse practitioner Jeanette Cruze. If you join call you insurance provider directly to double check.

i'd give negative stars if i could - cancelling after being a loyal customer since 2016.
i have had to fight every single bill from them saying my strep + std tests for considered "moderate to complex" visits where they see me for 15 minutes max and code my visits as 30-39 minutes long
they also started billing my insurance for urgent video chats that were previously not billed
unethical, misleading and very expensive for very simple requests

If we could give this (non)provider no stars we would. I signed up with them two years ago and the care was good (I am a retired medical professional). In the last few months there has been a change. When you call for an appointment and someone finally does answer you are asked what state you are calling from. That doesn't strike me as personal care. We had a severe storm last May that resulted in power outages throughout the city during which time I had an appointment. When I called to find out if the office was open, the person I talked to had no idea what was going on in Houston and couldn't tell me if the office was open or not. Fifteen minutes before my scheduled appointment I got a call saying that my appointment was cancelled due to a power outage.
My husband had an appointment in February of this year and last week, November1st, he got a text from someone saying that his blood pressure they took during his last visit was elevated and he should call them with a recent blood pressure reading. Really?
A few weeks ago I had some alarming symptoms and after ten minutes on hold with a random person answering the phone, told me that there were no urgent appointments and that someone would call me back. One Medical advertises that urgent visits are available.
A "physical" with them consists of a brief listen to your chest and maybe a look into your mouth, not a full exam, which I am sure is not what they charge Medicare for.
I have yet to see the same person, let alone a physician, for more than one time. That is not what I consider continuity of care.
I could go on, but needless to say we have found a different provider and will not be returning to One Medical for any reason.

About a year ago I had a telehealth with onemedical through my membership to renew a weight loss prescription a few months after that I got a bill for something which was part of the subscription and supposed to be free, they said membership doesn't cover this type of medication renewal, they sent me another bill which I paid again .. today they sent me a $500 bill that you still owe for telehealth visit ... I will take you to court this time

They are only in it for money, will change codes to charge you more and then deny it and ignore you. Avoid at all costs, literally, as they bankrupt you on purpose. They are not to be trusted in anyway, if they lie to your face and gaslight you, imagine what they are doing behind the scenes.

Terrible scam medical "service". There will be a class action lawsuit soon. Everything from deceitful billing practices, to providing misinformation for financial gain by ordering unnecessary Zoom calls and laboratory work. Their staff has zero communication skills and they lack any structure within. They will lie just to get you to set up a Zoom call knowing they can't provide certain services via Zoom. They 100% knew my only intent for needing a doctor was to refill a perscription which is a controlled substance. After about 10 phone calls and given the run around they convinced me that I could get my perscription via a Zoom call. During the zoom call the doctor informed that I would have to come in in person yet I live 3 hours away from the closest office. I got upset and they tried making every excuse in the book. The argument continued and then a PA Jeremy Jones decided to terminate the relationship and banned me from recieving care. The medication they denied me has severe side effects which I explained. They offered me another Zoom call with a different doctor knowing that once again, a Zoom call would be useless but that they could charge me for it. When I demanded to know if I took this second Zoom call if they could get me the perscription their response was "we don't know, you have to schedule a Zoom call to find out" They are a scam and need investigated. Do not sign up not only are they a scam but they are rude, condescending and have no clue how to run a medical services company.
Cannot believe that they are aloud to operate in this country. Total scumbags all around.

I have a problem with this company. I paid $9 with prime for the membership which includes free video chat and “treat me now” options. Now I’ve tried to use it twice with two completely different conditions, even in compliance with the treat me now conditions listed. Everytime I’ve gotten the same generic answer, schedule a visit at a location or schedule a visit online through virtual care. This is so they can charge your insurance a huge amount of money. They refuse to help or treat you through the treat me now option. Just a money grab and selfish way to entice people to sign up monthly for the membership.

I’m nearly 75 and on Medicare. Before Amazon purchased my doctor’s office (IORA), I loved my doctor and the staff. Since Amazon took it over, I’ve been shocked and distressed by the lack of competence and efficiency. From January (2024) til now October 23, there have been 3 different doctors and 3completely different staff groups. Another issue I have is that you cannot directly call the office. They waste your time with some damn service where you are questioned and then hope to get a message back from the anctual office. It’s very inefficient and this service tells the office, then the office tells the doctor if there is even a doctor there (no joke). The latest issue is when I called for a blood test for my A1C and other tests for liver, kidneys,etc and to see the doctor, they had me come in and never tested my A1C- a blood test every 3 months for diabetes. I’m insulin dependent and been diabetic for decades. I was told the doctor (whom I’ve yet to meet) didn’t order the test. The way I found out that they hadn’t tested for my A1C is I had to call the damn service to ask them to call the office for me. They never called me. Then…. I called again 3 days later and the office called me back. The person from the office told me my A1C was 1.4! If you’re diabetic, you know that’s insane. I had to tell her that number would probably mean I’m dead. I tell you this to explain how untrained the office people are. I don’t think I can switch providers (because of Medicare) till the beginning of 2025. I don’t recall being told the company was being taken over by Amazon. I feel VERY MUCH SCAMMED AND ROBBED.

They are no good. Went there shortly after masks were optional. The Doctors are fake and need the R after Dr. changed to oa to read as DOA. Crap fools got my DL suspended. Then after about two years, I went to renew my DL and found I could not as I had been unknowingly driving with suspended DL for a year and half, or more. Deadly force them. What it will take to shutter one medical forever. They used an online tele-Dr. If a Dr. at all. Total scammers. They sent a few e`mails since. Like they do not know jack. Sent: Thursday, February 09, 2023 at 7:58 AM
From: "Jeanette Luna"
Subject: Re: You have a new message from your team at One Medical Seniors (ef43f1)
Subject: One Medical Seniors
Hello John,
I hope you are well! It looks like you are due for routine labs and a provider visit here at One Medical | Seniors (formerly Iora). Please call us to schedule an appointment at 480-295-8070 so an available care team member can further assist you. If you have any questions, please feel free to reply to this message. Please allow 3-5 business days for related questions or concerns.

Please respond to verify you have received this message.

Best,
One Medical | Seniors
9124 E Main St Ste 20-21 Mesa, 85207
P:(480) 295-8070
F: (844) 621-8048

My reply: um, you are guilty of malpractice and guilty of tort. your doors need to be shuttered as none there fixes anyone for the better. you only break what is wrong and make it hurt more. your one medical is no good. you need to be taken down. Amazona freaks. As of today, I say quit shopping Amazon. Their crooks also. Trust Pilot, your calendar is broken!

No follow through

There was a staff reduction done by the "bean counters" a while back and this has cause a big drop in service and a shortage of professional staff. I've been on hold for over 11minutes, trying to contact my medical team!
The headquarters of One Medical should be ashamed of their conduct!

Been using them for years and the best part is that I was able to get a last-minute appointment on a SATURDAY when I realized I needed a medication renewal. Where else would you be able to get that?!

Sinus infection that I get every year for 40 years and day 8 I know I need an antibiotic. Well they insist they know my body better and said it’s viral and to do nothing. Wasted 29$. This is just a money grab. Stay away.

I have a sinus infection. I get one every year, I know the symptoms. I am a nurse, so I have medical knowledge. I did a message visit today, I was prescribed clarinex. If I thought clarinex would fix my problem, I would not have spent $29 and wasted my time with amazon. Then I had to waste time getting my money back, and now I have to be miserable for an extra day. Never again!

Before Amazon bought One Medical I could not have been happier with the medical care I was receiving from them.
I began with One Medical in an effort to escape the big business/profit focused approach of Atrium and Novant - 2 Charlotte area medical monopolies with blanket policies applied to every patient regardless of needs. My PCP at One Medical is the very best MD I've ever had. She saw me as an indidual person and her approach to treatment reflected that. Now Amazon has restricted her ability to provide optimal care. Having my health managed by Amazon!? I thought at first it was a joke but, it's quite serious in more than1 sense of the phrase. Your MD makes decisions which at times determine whether you live or die. I don't want Amazon involved in any part of that process.

Anyone who sees this, don’t dare use this stupid service, I set up an appoint at 6am and they sent me a message 20minutes later that I’m scheduled with Ryan Donahue , then they said Ryan is reviewing my paperwork, I waited till 12pm I called customer and support then they said let’s get hold of him blah and then they sent a message Ryan is waiting for me in the meeting room , I clicked on the link and got in the room to find a message saying Ryan left the meeting, and boom my meeting is canceled, I could have gone to the urgent care but spent over 6hrs waiting . Waiting for my refund blah, this is hands down the most frustrating experience I’ve ever had, use it at your own risk , it’s absolutely terrible at best.

I had a order for a CT of my brain and One Medical called me to informed me of having Alzheimers and offered a choice of 2 drugs.
I went to Barrows Neurological Institute to be tested.
After being tested for four hours and other tests that I DO NOT have Alzheimers as was diagnosed by One Medical.
Dr Johnson of Barrows said it was cruel to inform me, a patient of ONE MEDICAL of having Alzheimers by a phone call.
The date of the call was after July 24 which is the date of the CT. The call had to be a least 5+ days after the CT.