One Medical Avis 

No doctors available in San Francisco. If we want care TODAY we have to go to the emergency room. Prior to Amazon's ownership, more doctors were available. AVOID THIS SCAM. Do not sign up for One Medical

I used their virtual care and spent 5 minutes with the nurse online. She said she couldn't help, doesn't know the diagnosis and asked us to go to the urgent care. Later, we received a bill for over $100 for the 5 minutes useless call. Complained to the billing department and they refused to recode it. So, expect no help and big bill anyway.
I also scheduled a 5 min follow up call with a nurse about the treatment I received in their office a few days ago as I didn't get any better. They billed me about $200 for the 5 minute call. My insurance company told me they billed for 30 minutes for this.
I will not use their virtual care anymore.

I needed two prescriptions refilled after moving to another state and primary care doctors accepting new patients in my new area wait time was 120 days minimum. I signed up for One Med in the morning around 10:00 am and had a virtual tele call from a nurse practitioner by 12:00 pm that asked me to confirm a few health questions, and she placed a prescription order with CVS that I picked up @ 4;00 pm the same day so it was very convenient to deal with One Med for something as simple as this. I have to say that the scripts were simple, high blood pressure meds and type 2 diabetes meds so nothing exotic. I will say that I had a hard time navigating the App as they force you to use an App on a smart phone in lieu of your laptop etc. I guess I'll get used to navigating the App so overall for my experience it was a 10 for my prescription refills and a 5 for ease of App navigation.

Impossible to know how much you’ll be charged. Why bother paying a monthly fee PLUS whatever surprise bill comes later depending on your insurance. I’ve used a few different virtual doc services over the past several years and the charge was clear upfront. And it was WAY less than the surprise bill I got from Amazon after a routine visit (which ended me up in Urgent Care with a doc telling me I should have been sent for an in person visit for that type of issue AND not been on the med prescribed. I’m less upset about that than the large surprise bill on top of the monthly fee. What is the point of this?? How is it beneficial?? If you don’t have AMAZING insurance, use literally any other telehealth company for a virtual visit for the same experience & WAY less money. Those companies at least don’t hide what you might be billed later! The fee is clear and paid upfront. So upset.

I've had nothing but good experiences with One Medical. Any time I've needed to see a provider remotely or in person, I've been able to. For example I just needed an antibiotic on a Sunday and was able to do a telehealth call to get one. The providers are always knowledgeable and act with care. I wish it didn't cost so much but I feel the value when I do thinks like pop open the app today to schedule an annual exam.

  We recently tried One Medical via Amazon.

This service was advertised as a $49.99 virtual healthcare visit.  Upon learning that we were not physically in the US (we were in France at the time) the doctor said that he is not able to consult. Following my short explanation of the issue, he reiterated that he could not help and I should be seen in person at an urgent care type facility.  This entire call lasted less than 5 minutes.
 
Imagine the surprise when, a couple of weeks later, I received a bill for $230 with reason as “New Patient Office Visit: Complex”.
 
I reached out to One Medical saying that (1) this was not an office visit (2) it certainly wasn’t complex and (3) the rate for a video consult is $49.99. All I received in response was a convoluted boilerplate saying that somewhere/somehow I had picked a different path than Amazon’s advertised $49.99 service, resulting in much higher billing for the same service. This response totally ignored the fact that it was not “an office visit” and there is nothing “complex” if the physician is unable to consult.
  
My subsequent email reiterating that this was not an office visit, that the virtual meeting lasted less than 5 mins, was by no means complex and the only outcome was the suggestion to go to an urgent care facility went unanswered.

Yet the bills just keep coming.

To me, this is a clear case of bait and switch wrapped around overbilling with incorrect service description. Needless to say, I have no plans to pay this outrageous and improper bill. Moreover, if One Medical do not address their disengenous practice of claiming a brief and utterly useless chat with someone who was not able to offer any medical opinion or input as a “complex visit”, I plan to broadly expose this practice on social media, and report it to compliance, health authorities, consumer protection as well as to Amazon executives as they should re-evaluate their relationship with such a shady operation.

One Medical used to be a great company but they really have gone downhill. I came here for a sprained ankle and the nurse partitioner who saw me literally told me in the hallway to the office "I don't know why you're seeking primary care, I'm not qualified to examine you..." yet they ended up taking me to the exam room, stating "I can't do anything for you" and then telling me to turn my foot left/right so they can perform an exam "because they had to do something."

Despite stating that they were not qualified to examine me, they submitted a claim for an office visit exam. I expressed concern with One Medical and after stating that I contacted my insurance company, the staff tried gaslighting me, and then just ended up ignoring me.

Eventually they chose to block me from seeing my primary care provider without telling me (the staff simply would not respond to me) and wouldn't correct a prescription that was sent to the wrong pharmacy.

While I'm sure there are some good people at One Medical, I ultimately had to take this to the State and Federal Medical boards in addition to my insurance company because the retaliation to my quality of care concerns came from the Director level (at least as far as I am aware).

Wish I could it give it 0. Claims you will be seen within 25 mins or less. It actually took 7 hours before I got connected to a provider. The visit was 1 minute at the most. I chose video but didn't see her face, she was typing and took and barely looked at me. Choosing video for more money is not worth it. Getting the prescription is another ordeal. Still waiting. Great concept but doesn't work.

Stated it suddenly was too complicated too renew my prescriptions. Even though it wasn't as little as a month ago. In my opinion don't use this service. If I could give it negative stars I would.

Went in with a cough and provided my insurance. Was told to my face that insurance would cover it. “Shockingly” considering that the medical system is so broken, received a bill over $1000 for a 15 minute session and a strep diagnosis. I guess if the plan is to never get repeat business its a good model.

Total waste of time and money. They didn’t even care to understand my situation at all…just prescribed a cough suppressant.

Paid $29 to be told to drink hot tea until I can get into my pcp in 3 weeks to be tested for strep. All my kids have strep and now I do too (common sense). They wouldn’t prescribe the antibiotic without a swab. So glad I paid money for this great advice.

BEWARE!!!! I signed up for a free trial through Amazon. My trial date wasn't even over, that morning when I had an appointment the Dr. stated it was the end of my trial and hoped I would join. After I get a message on the app stating it was the end of my trial and my previous appointment would be charged to me. I asked how much and she told me a spot on the app that doesn't exist. After sending her screen shots she sends me a link to where I reviewed over $700 worth of billing. I refused to pay while I was on a free trial and she stated it was only a trial for the membership but services were still charged. There was never any information about how much these services would cost which were very expensive as I am being told now, because of the "convenience". I would have NEVER agreed to these prices and they are now coming for me in collections for refusing to pay for service prices I never agreed to. Run from this service!

Absolutely horrific! The medical care is okay, but their admin department is the worst you will find in the American healthcare system. Lorraine and Armando in the San Francisco admin office are two of the worst customer service representatives I have ever spoken with anywhere. Rudeness off the charts.

I worked many years in customer service and am always kind and patient with representatives on the phone. But their total lack of concern about my minor billing issue ($75) was astonishing. I’ve spent thousands of dollars at One Medical, paid every bill on time, yet they both treated me like I was a thief for not paying this bill which I dispute and was calling to resolve. Armando refused to address the problem, and he refused to provide me with a higher level supervisor’s name.

Doctor visits are okay, but One Medical billing and admin is a nightmare. Stay away from this company. There’s simply no reason to pay an annual fee for gutter-level customer service.

One Medical now sits at the crossroads of incompetence and negligence.

Once a decent "concierge" provider, we spent an overnight in the ER for my 12-year-old child because several One Medical doctors failed to meet the basic standard of care this summer. The result was an almost life-threatening diagnosis by the ER doctors coupled with a hefty bill.

Many lawyers called this a clear case of medical negligence. One Medical's lawyers, however, would not admit that their doctor caused harm by his obvious lack of diagnosis. This is one example of many over the years. Save your money for quality care.

I became a OneMedical member early this year. I completed a low-complexity virtual appointment for February 1st assuming I would be charged at most, the $49 virtual fee for the visit (pay-as-you-go cost). I am on a high deductible health plan, which apparently meant that OneMedical bills me the same amount they charge insurance, which is over 3X the cost of a pay-as-you-go or an immediate care visit. This could all be easily spelled out, particularly when OneMedical is aware of users on high-deductible plans. Further, OneMedical exacerbated the issue by billing me over 9 months after services were rendered, thereby continuing to accept my membership fees before I was able to determine I was over paying.

Scam! They have no intention of providing any services, just collecting money and telling you to see a provider in person for a service advertised as covered. Nurses are terse, unfeeling and inconsiderate.

No no no. 24+ hours wait and told to take Tylenol. No treatment plan, no medical evaluation, no diagnosis but reference to symptoms in a chat that I don't have. Just a scam to collect money. Go to teladoc. At least they SOMETIMES don't suck.

I was hoping to use this service to refill/write an Rx, but it is simply a "sales portal" that refers you to a local doctor.

Incompetent doctors sold in a guise of convenience. Trust me. Going to a REAL doctor is better than wasting your time here. It may seem more convenient but I've spent more time with their misdiagnosis and poor treatment than I would have if I had gone to a real doctor. One medical is making a profit on unhireable doctors by giving them a job. I wouldn't be surprised if we see a class action lawsuit in the near future against them if there isnt one already.