One Medical Avis 

I had my visit via text everything went smoothly until after the visit. I entered my insurance information and was told it would take 8 days to get a response about insurance coverage from Amazon Pharmacy. I decided after 7 days I decided to change the pharmacy to a local one that already has my insurance in hopes it would expedite the process. The providers refused to resend my rx to the local pharmacy. They wanted to make things more complicated and have me ask my local pharmacy to call the Amazon pharmacy for a transfer. As a provider myself it is very easy to resend a prescription and avoid the hassle. In my treatment plan it stated I could just send the new pharmacy info to the provider, but in another section said I needed to have the pharmacy request transfer. Considering there was conflicting information on my treatment plan in regards to rx transfer you would think they would send my rx for me as part of good customer service, but no. Then I get an email stating my prescriber has not responded to prior authorization requested I follow up with the provider only to find out they do not complete prior authorizations, so I basically wasted my time and money on a visit for medication I can’t get. This was a waste of my time and money. Hopefully they will fix these issues. As providers transferring prescriptions and completing prior authorizations are a necessary function of providing efficient and quality healthcare. It shouldn’t be fragmented like this.

Have you ever met health clinics with fake bills, incorrect invoicing with random doctor's name? If not,pls land to the one medical space. I was billed a copay for lab orders through my cigna PPO insurance which never needed any additional payments anywhere. My previous history of 2 years ( which i am ending now) shows as well that no lab orders were charged by them last year.
Recently, they added a fake doctor's visit ( Dr. KEVIN c Fell), whom I never ever met. The issue was recognized by their team and Cigna and was to be reprocessed for cancellation. Fun part is ... the billing department is chasing me to pay that fake amount in the name of some Kevin's visit. I have written to them and haven't received any response yet.

But I have determined to take any level of escalations if this fakism is encouraged.

I think it's important to reconsider others over One Medical for authentic services and bills.

Long time customer in San Francisco. Loved One Medical's focus on patient experience. The practitioners listened to what I was telling them and cared about my health outcomes. It was super easy to get an appointment or change PCP as needed. Very much wish I had something like that in Detroit.

Work for myself, so no medical insurance. Signed up for One Medical through Amazon. All they cover is a virtual visit that instructs you to go to an office. I asked how much the office visit would cost and she said someone would call me back in the next day or 2 to let me know what the office visit is going to cost. What a waste of money, as they don't refund any per of the yearly fee. There are other virtual clinics you can sign up with that offer much better care.

Went to see a PCP there and she was great, however BE AWARE One Medical charges EXTREMELY HIGH fees for a regular office visit. I was unexpectedly **billed almost $1100 for a ~45 minute office visit** of which I now have to pay the majority under my HD insurance plan. They were NOT willing to provide any information about the expected cost of the service when I asked repeatedly prior to the appointment. If you are expecting more than a co-pay, GET THE FEE IN WRITING before deciding whether it is worth it to visit this office or any other One Medical provider.

when I moved to Tucson AZ I was referred to this facility by my health insurance provider. This was four years ago going on five. I called to speak with the NP that I had last seen in October 2023. I was not allowed a phone conference with her but some other person did call to inform me that I would not be allowed to speak with her but that an in office visit would be required and that I would be considered a new patient. I then learned that this facility has been purchased by Amazon. I'm stunned at this revelation and told Samantha that I would not be returning to their facility and I would be contacting my health insurance provider with details of this situation. Also advised them that this situation is not, as of this date, resolved. I'm 84 yrs old people, not brain dead. If you're taking the time to read this, please consider investigating your association with this facility. In my four years going there I cannot say it was a pleasure; but a real nightmare...

Used one medical for years, happily before Amazon took over.

Everything changed and they are not available on weekends, not many MD doctor options , most of them are now students or nurses. Also, all the good doctors have left. Good job, Amazon! They knew we don’t need any support on our insurance system.

one Medical refuse to refer me to get a full body MRI and they refused to refer me to a pain doctor they have the worst doctors they refuse to treat you and diagnose you and I am going to be filing a lawsuit with a medical malpractice attorney

The pros: The doctors, nurses and technicians were nice.

The cons: The doctor misdiagnosed what she thought was a mole (it was in fact a cyst that could only be surgically removed). I was recommended a cryotherapy to remove the mole (which was in fact a cyst), and was told by One Medical staff that it would be covered 100% by my insurance. After ~15 minutes of cryotherapy with a technician, I was charged $793.58. When asked about insurance coverage, I was told that since I haven't met my deductible for the year, I need to pay 100% of the bill.

I spent hours on the phone with One Medical billing department; basically, they had no intention of adjusting the bill, and they were not not going to follow up about the misdiagnosis. I also called Blue Shield of California (my insurance), and learned that Blue Shield has no power to adjust the bill as it came from One Medical.

The phone call with Blue Shield was still informative, however, in that I learned that One Medical basically maxed out all possible charges for their (misdiagnosed) 15 min technician treatment. Now I'll know to avoid One Medical until they know how to correctly diagnose their patients and not misinform them about the charges.

I used the One Medical service through the Amazon app to get a 30-day refill of a prescription medication. The process is quick and easy. You can choose a video visit or a text-only visit. The text visit was $29. I got a response within a few minutes from a nurse practitioner and the refill was sent to my pharmacy. The entire process took 30 minutes. I would definitely use the service again.

Had a twenty minute zoom call with a NP who ultimately prescribed a sleeping med. A month later I received a bill for 750.00, which was discounted from 1000.00. I called One Medical and spoke with a very nice person who agreed the price for a visit of this nature shouldn't be 1000.00. She submitted a dispute to the coding department, which was ultimately denied. They said the 750.00 bill was accurate. Sooo.. for a twenty minute zoom call I paid 750.00. This is an absolute rip off. DO NOT put yourself in this position.

Scam, virtual consultation cost

Almost completely useless for teledoc outside of getting a prescription medication. For "my health" they refused to provide a referral for a physical therapy since I wasn't in person for them to ask me the same exact questions that they are capable of doing over the phone. That's a lot to pay for a prescription merely for NP's to only be useful for prescription medications. Nothing like saying we care about your health and wellbeing than denying a referral because you can't charge more money for an office visit.

This used to be a good geriatric medical group until Amazon bought them. Now they look for the cheapest way to give the minimum help. I've gone through about 8 doctors in a few years because no one wants to work there anymore.

Run my local doctors surgery. It’s gone downhill fast. Outright rudeness staff. Administration is terrible with it extremely difficult to make appointments, long waits, delays, and a rubbish online triage system. Shame on this company.

Recently taken over my doctors surgery.
Well where do I start.
When I have been to the surgery to pick up my prescriptions there isn’t a sole in sight. Strange for a doctors.
I have tried to call and do an online consult to be told there are only 10 spaces.
Getting through is impossible.
I did get to see a doctor a very uncaring, scruffy doctor who totally ignored my pain for which I was struggling with and ordered some irrelevant tests. Urine and poop tests.
I left crying.
A couple of weeks later I got through to a very agitated receptionist and I told her my knee was swollen and, at that moment she cut my conversation off and said doctor will call you later. I was going to say had she not rudely cut me off my knee is swollen and painful and I am having circulation problems. The phone rang a few minutes later and the receptionist called and said ‘doctor said to put you on the physio waiting list. Put the
phone down.
Read my notes I have seen physio speaking to deaf ears.
Today I am leaving a surgery I have been with for 43 years.
I have always managed to get the Care I needed until now.
Goodbye one Medicare don’t think you will last long.

Horrendous. They aggressively market themselves as a less intrusive form of healthcare and then screw you with exclusions and restrictions. Avoid at all costs.

Hit up this awesome drug store and was blown away. The staff r super on their game. Got some major insurance coverage vibes, which made the visit so stress-free. Prices won't pinch your wallet. Pharmacists know their stuff and then some, fixed my questions on the fly.

One Medical gave me the complete run around after a very serious injury. Don't trust them with anything. They don't care about their patients at all. It's a complete waste of time and money.

Total trash. They say you can get help for simple issues then try to funnel you into expensive doctor visits for things that are minor and only need an antibiotic. They literally act like you are some kind of junkie trying to get opiods. Seems like a scam just to send you to their crap doctors. don't waste your time. More billionaire BS and no help for those who can't afford expensive in person visits. Very rude and unprofessional also.