One Medical Avis 

just a waste of time when i was having heart palpitations, they put me through so much to give them all my records and pics of my prescription bottles and still wont help me with a refill.
they had me prepay the $29 fee and took my money for nothing!!!!

I really wanted to like One Medical, but my recent experience was incredibly disappointing. I reached out expecting help within the 4–6 hour window they promise instead, it took over 8 hours to get any assistance. By the time someone finally responded, I could have (and should have) just gone to urgent care.

When you're not feeling well, waiting all day just isn’t acceptable especially when the whole point of a service like this is supposed to be convenience and timely care. Unfortunately, One Medical fell short when I needed it most.

This enterprise is a major scam , I’m working for University of Miami , they advertise best care and medical services, went with my son for a regular visit paid the copayments and they bill me for 105 dollars with full insurance and cover by University of Miami . Major scam .

Wow! Do not go here!!!!! They ruined my blood samples and urine samples and I had to wait a week to hear it was destroyed and was still billed for it! Then told I had to retest!!!! Nope! Going to a regular doctor is best, don’t go to these people that can’t even get you results when you need it! After following up since Monday is when I was told about the destruction of my labs. Also they don’t allow results to be posted to your portal without review from a doctor which is illegal. They are supposed to be available to us as soon as they are to the doctor!

I don't know how they can still be in business. They charge and annual fee, and it cost my daughter $310 for a 10 min call/appointment, and they won't even give her another refill unless she makes another appointment. It was supposed to be a $49 visit. How can this be legal?

What a horrible service. It started out good and went downhill quickly. By the close of my interaction, it had spanned 7 days, multiple conversations and explanations on my end that were not read through by the nurse practitioners, and didn't receive what I actually needed. You're not connected to one person, your thread is funneled to whoever is available and they do not read what was discussed previously. This all ended in the wrong dosage, Amazon One Medical making me feel like I was begging for a controlled substance, which could not have been further from the truth, the prescription I needed is not a controlled substance, it is a common, easy to fill RX, absolutely unacceptable. I also made an unnecessary trip to my pharmacy and had to make two subsequent phone calls to make sure I was getting what I needed, after all, I paid a pretty high copay for this service, to not have my initial concerns addressed. I will never use the service again and recommend you do not either

Healthcare is sacred, guided by the timeless principles of the Hippocratic Oath. There should never be a two-tiered system where access to care depends on political affiliation, beliefs, race, or religion. Nothing is more egregious than a medical professional violating that oath for ideological reasons.

Nothing is more heinous than a medical provider who violates their oath due to political beliefs.

However, the culture at One Medical, influenced by progressive ideology, has led to some providers who appear to compromise their professional oath.

I experienced this firsthand. Despite lab work that flagged multiple serious comorbidities--with critical results highlighted in red--my provider at One Medical offered no treatment plan: no medications, no referrals, no follow-up. When I advocated for myself, suggesting potential treatments based on my symptoms and lab findings, she dismissed them outright without consideration.

After I expressed my frustration and filed a complaint with One Medical, they terminated my account. I am seeking legal advice to file a lawsuit against this company and its parent company, Amazon.

It's unacceptable that in a country where I contribute as a taxpayer, I am denied basic healthcare due to ideological biases.

The physician spent 3 minutes with me to tell me he couldn't see me and charged $470 that insurance could not cover. He literally said seven words to me..."you will have to come into see me". I sent several notes to one medical assuming they would recognize that at best it was miscoding and at worst fraudulent. I received canned responses. I canceled my subscription.

When one medical took over they promised to keep the same staff as before and would provide a better service, None of this is true as their are not hardly any of the previous staff. The nurses wing seems half empty and the doctors that are there only stay a few weeks or a couple of months. the surgery always appears to be almost empty. Do not sell out to this company. Not worth the one star.

Such a disappointing experience from One Medical- Amazon. I was so excited about trying one medical. Their billing and coding department was awful to interactúe with. The fees are si high even for tele services. I wish I had read rhe reviews before signing up.

Please stop having your admin staff use ChatGPT to respond! Recently I had a billing question about why One Medical no longer forwarded my insurance information to Labcorp when doing bloodwork. Someone replied saying it’s not their job to do that and they never did that. When I responded saying this was new behavior as of this year, I got a response saying the exact same thing as the first message but written by an LLM (probably ChatGPT). It gave no new information and I’m pretty sure they just copy and pasted the original message and asked for a new version but more verbose and to keep a “warm” tone. I’m used AI enough to know when something is written by an LLM. Protip, real humans don’t excessively use em dashes. It’s also a dead giveaway when someone completely changes their written style in the next message. Most importantly, my question about why they used to forward my insurance information but no longer was never answered. One Medical has become much worse since acquired by Amazon.

It's basically impossible to cancel my membership $199. I've spent days trying to get it canceled, have reached out to them multiple times only to get automated messages from a bot that explains how to do something unrelated 0/10 would not recommend.

I have been a patient at One Medical in the DC area for about 6 years. The doctors and staff in each office have been wonderful. But administration and scheduling is ridiculous. I had to have a colpo last year and since my PCP isn't trained I had to see a different doctor. I have a low grade cervical lesion that needs to monitored. I couldn't schedule through the app because she isn't my PCP, and they said she is not taking new patients. I am NOT a new patient! And I have a literal request from this doctor to schedule with her in my app. I get it scheduled, an early morning 7:50am appointment 25 miles away in DC (I'm out in VA). While I'm getting ready I get a portal message that I didn't look at, because I assumed it was my bloodwork results from the week before and I get on the road because I was running late, pay a toll to go on the expressway. So 15 to 20 minutes AFTER the portal message they call me to tell me my appointment was cancelled. Like things happen, totally get that, but WHO DOESN'T pick up the phone and call the 1st patient on the schedule immediately? You think everyone is keeping up with portal messages? So then when I have to reschedule, which again, can't schedule through the portal so I have to go though messaging and I get the whole you're not a patient of hers, again. YES I AM, how many times do I have to say this, don't you people track notes in the system???? When I express my frustration, she says "emergencies are unavoidable." I'm not frustrated over there being an emergency and cancellation!!!!!! I'm frustrated over no one picking up the damn phone and calling me immediately so that I wouldn't have gotten on the expressway that has a $20 toll! Then she says someone will get back to me to reschedule, but nope, I need to send another message 4 days later to get it rescheduled.

So I finally have my appointment, and my pap came back saying my lesion is changing. Again, have to schedule through the app for my Colpo. Today, I get a cancellation of my appointment through the app, no phone call, just a message telling ME to call or reschedule through the app, which AGAIN, I can NOT schedule though the app. I call, get put on hold for 15 minutes and then she can't help me or get me to the people who can. So I have to message again. Not them message me to reschedule. I have to message them.

You would think that since the news of my lesion changing is concerning, they would handle this with better care. Now, everyone I have connected to has been very nice, so I can't tell if there is some level of incompetence among the admin staff or if their communication polices just suck or it's just that the system is not setup to handle specialty appointments.

I pay a fee to go to one medical for convenience, ease and consistency but these last couple months have been ridiculous. As someone who works in IT consulting, Amazon has some of the best engineers in the country and they can't make some simple changes to the app differentiating between PCP and specialist visits? Why do I have to jump through hoops to schedule a damn pap or colpo??? Get your shit together Amazon. You're already being targeted by boycotts, DO BETTER!

They can't do anything at all. They won't write for simple antibiotics.

Staff was amazing

This was a free service to use from my company. I was a little skeptical about it. I ended up giving it a try. They have incompetent providers working here. I was misdiagnosed right off from the start and asked to go to an in-person visit. In-person visit for a basic issue? Umm no thanks. If you can’t tell the difference from normal vs abnormal through Telehealth what makes you think an in-person provider will be able to help. Never again using this garbage!

Patients should be aware that One Medical claims there are no charges during the 14-day trial period. However, after completing a visit scheduled during that time, patients will be billed — despite being told otherwise by One Medical staff.

In one case, the team acknowledged that incorrect information was given (confirmed through recorded calls), yet still refused to waive the charges. A fair resolution was proposed: apply the advertised pay-per-visit fee (listed on their website as $29 to $49) and cancel the membership. Even this was declined.

Customer service interactions are disappointing. Representatives consistently talk over the patients, are dismissive, and ultimately point to the website fine print instead of taking accountability for what their staff communicated.

Anyone considering One Medical should proceed with caution. It’s strongly advised to get any information about charges or policies in writing and not rely solely on what is said by staff over the phone.

I was charged $600 for a PHONE CALL requesting sleep meds. The meds prescribed are absolutely horrible on top of everything else.
In addition, I was given estimates for 5 tiers of care/complexity - this was SECOND FROM THE TOP. What is the low complexity, 'hi, bye'?
Really terrible
Also tried to call and was told to request a callback. BUT, they never called back. What am I actually paying for?

I had an extremely disappointing and costly experience with One Medical. Over the course of a long-term relationship with them, I spent thousands of dollars on doctor visits, referrals, and labs, expecting at least basic care coordination and record-keeping. Instead, I found that their doctors do not maintain detailed clinical notes, and lack the expertise to manage complex or chronic conditions beyond routine visits.

Despite outside specialists formally diagnosing me with a disabling condition and recommending long-term disability, and even writing a formal letter for SSA, when it came time to complete a simple RFC (Residual Functional Capacity) form — a standard part of the disability process — One Medical refused to assist. After a long period of charging me for appointments, tests, and referrals, they ultimately abandoned me when I needed critical documentation to protect my health and livelihood.

One Medical markets itself as "care-centered," but in reality, their system is fragmented, inattentive, and not equipped to support patients with anything beyond the most basic short-term needs. I would strongly caution anyone with chronic, disabling, or complex medical issues to seek care elsewhere.

For context, my experience is related to NJ and NY offices.

I thought it is part of the amazon and will have good services. But this is totally third class. When I went to meet the doctor, she prescribed a most expensive dedications that will cost $750 per month out of pocket when there is an alternative available for $20 co pay. It took the doctor over a week to give this alternate medication.

In the membership fee there is nothing free. Everything they will charge. Even if you want a simple prescription like doxycycline , you need to pay their consultation fee of $100 and up.

This is day light robbery. They want you pay $10 a month so that they can rob you for ever.