One Medical Avis 

I will be firing Eliza Singer at the San Rafael Office after three to four years with her as a PCP and I will be firing One Medical after over six years.

The icing on the cake with Eliza Singer whose formal name may be Nancy was when she wouldn't fill a prescription of a medicine I have been on a number of years, and this medicine works for me.

She referred me to a specialist and without my permission sent a referral that was worded in a way I didn't like to the specialist's office.

She didn't feel like she could manage the medicine. That may be the case.

She can be very bratty and immature.

Once she did show good judgement with the blood pressure pill and once, she seemed confused on which orthopedist office I was referred to.

Eliza seems to like to make referrals but is not good at it. Once she referred me to a specialist and after Googling, I determined I did not want to see that specialist at all.

Another time I asked for a referral and told her the locations that worked, and she gave me two names that were in a location that didn't work. And she gave me one name of someone inexperienced who I did not feel comfortable seeing.

Once I made an appointment with Eliza two weeks in advance and she cancelled the appointment the night before. And I made an appointment with another provider and then I wanted a follow-up appointment and Eliza scolded me that I had already had an appointment about that health issue.

Eliza has taken several leaves the last couple years including a maternity leave, a sabbatical, and probably others. That is too much time off. One Medical should curtail her time off.

Looking at One Medical's website on my list of medicines there is a medicine I took briefly a year or so ago and have not taken since. And there is an error on my secondary insurance.

There was an error on my billing a year ago and I paid too much in co-pay. I talked to a billing supervisor, and I never received the refund.

A number of times I have had bad experiences with admin staff over the phone. And I try not call the office as the wait time can be forty-five minutes or longer at least a couple years ago it was like that.

When I have needed an appointment soon and there is a several week wait to see Eliza, I had two good providers and a number who were not up to par.

Before Eliza I saw a nurse practitioner named Amy Dibble a couple times before she left for other pursuits. She was totally useless.

I saw a woman MD at the San Rafael office who had good reviews, but was fairly nasty and after that I wasn't able to make an appointment with her on the App.

So, Eliza and One Medical are not good enough for the reasons listed above and I will go elsewhere, and I recommend you go elsewhere also.

Horrible horrible service intended to squeeze every dollar out of patients. I went for a routine physical, which is covered by insurance. After getting labwork done (which i paid for separately), the doctor suggested we speak on the phone to discuss the labwork. I was then charged $200 for that 5 minute phone call, which should have been included in my physical. She also referred my to see 3 specialists. One of those specialists told me it made no sense that she had referred me to him, but i still had to pay for his time, which was $450. So a routine physical, which is supposed to be free, cost me almost $700 due to One Medical clearly training its doctors to try to squeeze dollars out of pateints.

I signed up last year, as I am generally happy with most Amazon services. However, my experience with Amazon One Medical and Amazon Pharmacy was not great. I met with my doctor in person a few times and had a couple of virtual calls. The Doctor (a PA) was very nice, and I liked her. She wasn't very thorough IMO, and missed some opportunities for important blood testing/screening to help me monitor any progress I was making. Anyway, when Amazon stopped taking insurance - without warning, that was a killer. Their pharmacy is non-communicative and probably the worst pharmacy I've ever dealt with.

I have a 77-year-old mother who was being really well taken care of at an Iora clinic in Washington state prior to them being taken over by One Medical. She was in fantastic condition, fantastic spirits. Her appointments were easy to get to. She was able to reach her doctors and always get her medications. As soon as One Medical took over, EVERYTHING fell apart. It’s impossible to reach anyone let alone your doctor or anyone familiar with your health, there’s no way to reach any of the offices or even anyone in the state. We’ve had multiple medication emergencies where prescriptions weren’t called in and we weren’t able to get them filled. We’ve had referrals sent to the wrong locations and it’s an absolute nightmare for anyone to reach out for help. My mother can’t use an app or spend two hours on the phone pushing buttons trying to figure out how to talk to someone. Her mental and physical health have dropped exponentially. One Medical should be absolutely ashamed of themselves. We spent days trying to reach anyone to help. Get an appointment for mental health and trying to get prescriptions filled with no return phone calls and no return messages but now that she’s been in the hospital, we get three calls a day asking ridiculous risk assessment insurance questions for them to determine how much of a financial risk she is to them. It’s absolutely disgusting.

I went to see a doctor at one medical. They did not do any vital signs check up, and was only prescribed an otc medicine. There is no breakdown on billing to explain the bill. I felt, like they just throw in a very high amount with no explanation, since I do not have insurance.

They advertise tretinoin for insurance prices and out of pocket. However they refuse when you do the one-time consult to prescribe for a 30-day supply which most insurances will pay for. So you have to pay out of pocket or use your HSA for a 80-day minimum supply. They acted like insurance doesn't cover that but I have literally had my PCP order it and got it through insurance for $11.

awful, took 36 hours for them to call in Paxlovid for covid, compelete waste of time and money

Horrible service!
I've now been waiting for 6 hours for a provider to contact me back. I had an allergic reaction to the medication they gave me and need another prescription. They keep telling me they are busy. If that's truly the case, maybe they should hire more providers. This is unacceptable when you are dealing with people's health. I will never use them again!

The N.P. that read my case regarding a UTI, read the past use of antibiotics in the past three months as CURRENT use of antibiotics and wrote back to me after cancelling my case..."Since you are CURRENTLY on antibiotic therapy...."
Which was/is incorrect. It was three months ago.
First and only time I will attempt to use this service...being that providers treating people can't understand or clarify the patients history before speaking to or messaging for clarification IF it was even needed.

Do not waste your time. I was told it would be a 15 minute wait at 11:25 AM. They put me in a room waiting for doctor saying that they were reviewing my file. I called two times they said doctor will be right at 1:25 I canceled my appointment because the doctor never came in. It was a total waste of time I went to another site and within 10 minutes. I had seen a doctor and got in the prescription that I needed. do not recommend at all.!

I wanted to make review because I used One Medical via Amazon last night for the first time. After I had already paid and was waiting to hear from Dr I came here to see what people were saying about there experience and all I got from here was bad reviews. I used this last nice to get help with acne and skin care and it worked flawlessly. I used the $14 one-time consultation via text rather than video (3am) on my phone rather than the $99 per year as a test trial. I put in my problem took a photo of the acne problem on my face and within two hours I was given a prescription for Retin A sent my local CVS. It was basically two text on their end and two on mine and it was sent to CVS that I chose when doing the intake. I would use the service again definitely but may look elsewhere in the future for reviews rather than here.

Love that the doctors really take their time and actually listen.also very easy when you need lab work, it’s right there. With a fast follow up from the doctor.

I would do zero stars if that was a possible option this is a complete waste of your time and your money they offered new help whatsoever the only thing they're so cold doctor if it's true a doctor over counter medication like seriously so don't waste your time don't waste your money don't let your friends or family or even your enemies deal with Amazon one medical they need to be closed or shut down.

I learned the hard way. Amazon One Medical makes you pay a yearly membership fee, plus $100/minute billed to your insurance. If you haven't met your deductible yet, you have to pay in fool. Outright criminal.

The care and access is pretty good generally although we had several primary care physicians leave. The referrals to specialists and Urgent Care by One Medical have been excellent. However, their program for mental health “Mindset” seems to me a scam. They charged ridiculous amounts for so-called evaluations for which they did a short online interview. Luckily my insurance paid most of it. The assigned therapists canceled repeatedly on little notice, with no excuse. It seemed that the therapists took this as an unimportant side job. The program supervisor insisted on periodic sessions to check in and charged for those sessions, despite that I had no more than one or two actual sessions with the assigned therapist so I quickly left that program. Overall, One Medical provided care with a low price tag paid for by my health insurance and a copay so the value was good. Nevertheless, I have found a nearby internist who accepts my insurance and moved my care for better access to my primary physician, who follows up more closely than One Medical. One Medical may work for you if you have health insurance that One Medical accepts as in plan.

Rarely will you ever see a doctor ; almost exclusively nurses. Echocardiogram took a week to receive when hospitalized for pneumonia. DR tossed it in trash as incomplete. Always same advice: go home, rest, drink lots of fluids and go to ER if it gets worse! Cheap medicine, cheap service and very risky for your health.
Caveat Emptor!

Nurse practitioner did not send my prescription correctly (Robaxin). Messaged Amazon multiple times throughout the day to get this corrected, the pharmacy tried getting in touch with the NP, customer service kept transferring me. Just a mess. Never did get my prescription that I needed.

Waste of money and time. I cancelled my service through Amazon. Customer Support is worst, they have very minimal to no avilability.

Can't believe I fell for it...my daughter had a major respiratory issue, and so in an attempt to avoid taking her into the actual clinic where they had charged me hundreds of dollars, I looked into telehealth visits so I could get her a prescription without getting her out of the house. Unfortunately I didn't read close enough to the find print, and rather than doing the 'one-time visit' that would have charged me less than $50, I decided to sign up my child to the service to get everything set up.

Sure enough, the visit was scheduled and the nurse practitioner was over 45 minutes late, offered no medical advise of substance (and what they did suggest was having my 6-year-old take a triple-dose of children's cough medicine in one shot), didn't complete any prescriptions, and in under 10 minutes left me with absolutely no guidance and a bill of over $635.

Places like these shouldn't be allowed to advertise the way they do to take advantage of those who are in desperate need. I thought I was reading things clearly but that was obviously a mistake that I'm unfortunately having to pay for despite trying to negotiate my way out of it.

Aside from immediately canceling my 'membership', You can be certain I will be keeping a close eye on any potential class action lawsuits against this company should one arise due to this ridiculous pricing scam. Take heed, avoid this kind of service unless you're absolutely certain what you're getting into. It's an unfortunate mistake.

Waste of money! I have gotten bronchitis every year of my adult life. The treatment is always the same. Azithromycin and an inhaler. Done! Not here. Even after thorough explanation they prescribed cough medicine. What a joke. I spent $30 bucks to convince myself to go to medcheck where they prescribed, yup, you guessed it. Azithromycin and an inhaler. Save your money here! Would give zero stars if I could.